Honda Motor
Reviews and Complaints

Just a commentary on my newly purchased honda civic. Before a year of ownership I noticed patches of cracked outer paint on my car. I took it into the service shop of the sales center I purchased it from. They looked at it and said it's acid from bird droppings. I said the car is not even a year old! My jeep liberty was purchased in 2004, sits outside parked under the same tree and it's paint is like new! No kidding! Yes I understand bird droppings are acidic. Yes I know if you don't get it off it can ruin the paint, but in less than a year this car looks like what birds have dropped on it. Honda's aren't inexpensive. I trusted honda's name to be a good one. I am very disappointed that i've worked so hard to get my car and now it's less than 100% beautiful. I was also advised that I would need to have the areas affected repainted. Great work honda! Please consider using a better paint than the one you are currently using. Jeep has figured it out why can't you. I can tell you, my next car will not be a honda. For all the good you do in the engine and gas areas, what good is keeping a car for a long time if the body rusts out?
On top of all that... Honda treated me like I was crazy to even hint that my warranty might cover this. Maybe I am, but my crazy dollars won't be buying there next time.

I took my civic in for some maintenance. The man apparently could not fully diagnose the problem with the car. I knew I had something wrong with emissions because the warning light was on. He called and told me for 600 bucks he'd change out some parts, but couldn't be sure that would fix the problem. So i'm stuck, if I have him fix the parts, and something else is wrong, no telling how much more money that is going to cost. The car is 6 years old, had regular maintenance performed (not by honda) but it was performed. Car had 72000 miles on it, not that bad. I don't understand how a dealership can run a business on "maybe this will fix it, or maybe not" kinda leaves you between a rock and a hard place. I will tell ya this, this is my 4th honda car. When this gets resolved, I will buy no more hondas, nor will the family. I'm sure this will be good for their business especially these days.

Thanks for listening
Bud gustavsen

We puchased a car on [protected] with sales manger was going to pay off lease and excess mileage. What he did was checked lease agreement and knew it was 12000 miles a year and misled us and said he thought it was 15000 miles a year so gave us a check for 500 miles instead of a check for 12500 miles and we received a bill from honda finance for 1235.70 and what I thought was if it was an honest mistakethey would just pay the bill. But I guess whatever it takes to get a car off the lot at seven aclock on saturday night they will do it thanks for reading this. I hope you dont get misled kie we did

I leased a 2008 honda accord in dec 2007 from bay ridge honda. Their salesman (tony) said "I want you to walk out of here with a new car". I advised him that I had smg (auto appraisers) coming to my house to look at my 2005 leased honda because it was due to be returned. He advised me that bay ridge honda would except the car back and that I can cancel my appointment with smg. I did just that. Tony looked over my car inside and out took the license plates off the car and put them on my new leased vehicle. He stated the car was fine but he never gave me anything to sign. About a month after I recieved a letter from american honda that I owe $2400. For damages on the 2005 honda. They stated I had hood gauges and dents in the fender and $600 worth of "hale damage" on the roof of the car. I called them immediately and asked them for pictures of the damage. They told me they did not have to furnish me pictures I then asked them the location of the car. They put me on hold then told me the car was in leesburg. Missouri. I am in staten island. After many phone calls and threats by american honda the amout they claimed I owed for these so call damages changed. It went from $2400 to $1100 to $695. I was also offered a chance to cut the $695 in half if I sent them a check. Although enticing I refused because there was no damage on my car. To this day they are threatening my credit and refuse to listen the collection agents are thugs and nasty. I have had four hondas and never had a problem. I blame bay ridge honda and their salesman because they were just interested in selling a car. And I blame american honda for the terrible way the have treated a long time customer. Oh by the way I was over the mileage on the 2005 honda, and recieved a nice letter from american honda waving the $93 because I was a valued customer? I guess my next step would be small claims court against bay ridge honda (who never answered my request for help) and american honda.

I purchased a new 2008 honda fit a few months ago. The a/c stop cooling. The repair cost $664.00. No warranty to cover the repair. The compressor got a hole in it. The damage came from normal road driving. And could happen again. The dealership repair shop said 'it happens'. Is this a design flaw or poor quality materials? I do not recommend this vehicle for dependability.

Our honda crv 2005 suffered an electrical malfunction last december 1, 2008. It was brought to the dealer honda cars kalookan and was released december 3, 2008 after a fuse replacement. A week after, the same problem occurred. It stayed in their shop until it was delivered back on december 23, 2008 with the instruction of how to replace the fuse when it busts! It did bust several times. We returned the car on january 5, 2009 with a letter to the dealer's service manager. On january 8, 2009, I was informed by the service advisor that they still could not locate the problem. I filed an inquiry and requested for assistance at the honda japan website on january 8, 2009. On january 9, 2009, I received an e-mail from norimasa matsumura of parts sales and service division, honda motor co., ltd. Of japan stating that they have forwarded my concern to honda philippines. I received a call from ms. Mariene celino of honda philippines customer relations management group assuring me of coordination between the dealer and the plant. But still, the problem on our vehicle could not be found! Today, I sent a letter to mr. Hiroshi shimizu, president and general manager of honda cars philippines, inc. Requesting assistance to our problem. Now where do we go next?

Following are content of my e-mail correspondences with honda philippines:

*
December 19, 2008 (filed at honda philippines web site)

Dear sir,

May I bring to your attention my vehicle, a crv 2005 with plate no. Xrb-194 which was purchased from your company. Said vehicle suffered an electrical malfunction on december 1, 2008. A honda mechanic which went to our house that nit advised us that the vehicle be towed the next day to your shop in kalookan. On december 3, the vehicle was released while the sa advised us to observe the car's performance. A week after, the car malfunctioned again. Mechanics then went to our house to bring the vehicle to your shop.

Through constant updates by the sa, I was informed that the module of the car must be tested by replacing said module from another vehicle to determine if our module was defective or not. It has been a week since and still the sa could not find a module to test on our car. I have suggested through text that your office should request from the honda plant a similar module so that if a same problem occurs, there will be a module to test on.

We are in badly need our vehicle as we also use it for deliveries in our pastry business (mita's bakeshop http://mitasbakeshop.tripod.com). Ever since we bought this vehicle from your dealership, we have been satisfied with your after-sales service.in fact, I always give the highest satisfaction rating whenever I am called for a feedback after every service. But we do need our vehicle specially this holiday season. We hope this request to expedite the repair of our vehicle reaches your good office with your immediate response.

Thank you very much.

December 22, 2008, 4:45 pm
Reply from ms. Mariene celino of honda philippines customer relations management group:

Dear ms. Cinco,

Good day to you!
Thank you for bringing this matter to our attention.
We understand the inconveniences this has caused you and we sincerely offer our apologies.
As part of our initial action we will closely coordinate this with honda cars kalookan to gather all pertinent
Documents of your unit and we will also check with them the status of your unit.
Rest assured that we will do our part together with our dealer in addressing your concerns.
Best regards,

Our reply:

December 23, 2008

Thank you for your reply and attention. I called up the hondakal sa to follow up on the vehicle repair and was told that the "electrical module" of the crv was the one malfunctioning. However, I was told that there is no available part replacement and they have to look for one in other dealers or the plant. I am just wondering why that module became defective when the crv was bought only last 2005. Further, the module I was told was sealed, so how come it malfunctioned when the car is only 3 years old? Is this an inherent defect of that model (crv 2005 2.4 automatic). We have bought cars from other makers for the past years and this is the first time we have encountered a major electrical defect in a three year use. This is the first time too we bought a honda. We hope to be enlightened on the car's problem or defect. Meantime we have to suffer the inconvenience of not having our vehicle this christmas season.

Succeeding e-mail letters we sent to honda philippines:

December 24, 2008

My crv was delivered this afternoon. However, I was advised by the sa that after an out of town road test, my car performed well with the same "electronic module" in place. No replacement was made since the fuse which got busted before did not break. I was also advised that replacement fuse has been marked should the same incident occur again. I will have to make the replacement myself if the car experiences the same trouble. This got me worried because I was not given the assurance that my car was fixed! In spite of the 12 days it spent in the shop, the mechanics could not figure out what the trouble was. Now I am left hanging and worried that the same problem might occur again. This situation limits my movement to around the city and not out of town.

I am very disappointed on the service given my vehicle. Much more how it was returned with no assurance that it will perform well. As a consumer, I feel I have been betrayed by honda philippines and its dealer honda kalookan. With this, I have to find ways to protect my right as a consumer.

December 27, 2008

For matter of documentation, I am sending this e-mail. After the vehicle was returned on december 24, my driver used vehicle last night and experienced the same problem when the car's fuse got busted again. After replacing the fuse, he was able to drive the car back home. I need not explain further the inconvenience we are experiencing with the kind of service given to my vehicle by your company which places customer service way below the consumer's rights.

December 27, 2008

Out of curiosity, I read the owner's manual and read fuse section (under-bonnet fuse box). I was advised by the sa that the fuse that kept on busting is the "drive by wire (for 2.4 engine only)" fuse. However, the fuse pointed to me to be replaced when it busted is fuse #8 which according to the manual is "not used"! Is this negligence in properly diagnosing the car's trouble? Or just a way out of not knowing what is really wrong with the car. Further, the manual said that should the same fuse keep on busting even after being replaced with the same capacity, there is serious electrical problem and must be brought to a technician/service shop. Where do I go now when your technicians can't even properly diagnose the trouble?

December 28, 2008

Around 7:00 p.M., I was driving the steep parking of shangrila mall when the fuse busted twice! The moment I stepped on the gas shifting to 2nd gear, the fuse busted and I was left hanging at the steep driveway of the parking lot with motorist at my back waiting. I replaced the fuse, got busted again on the next level, then replaced it again. What a total inconvenience and embarrassment!

Honda service centres are one of the worst here in malaysia. I've been to two of them one in klang and one in damansara and both have disappointed me immensely. I finally conceded to take my new crv to a nearby car workshop (the owner, whom i've known for 7 years) to get proper check up and servicing. He was shocked to see the condition of my 1 year old crv, expecially the worn brake pads that have seen started eating into the brake discs which left gaping marks in it. I just sent the car for service 3 weeks ago and the honda mechanics failed to detect and tell me I have no brake pads left for all 4 tyres. I use my car a lot for work and I can't imagine what would happen if my brakes have failed. I had to send the car to the other workshop as I couldn't get an appointment with honda as it was a last minute request after knowing the problem. As I waiting for my car to be fixed in the other workshop, not surpising, another newcrv drove up to the workshop and complained that engine oil is leaking from his car... And no surprise, he just sent it for service last week. After paying rm2200 for brakes and disc replacement, I asked the owner of the workshop how many brand new crv has he serviced and he said he lost count... Probably 20 of more the past few months. He claimed that most owners complained they're not getting the experienced service required at the honda service centres. Servicing are normally done by junior mechanics and are rushed through because of the long queue of vehicles. Hence to all honda owners, if you have to service your cars at honda servicing centres, please do take your car to a more experience and trusted mechanic elsewhere to have it double checked just in case.

Last summer, my wife complained about our 2005 honda accord v6 almost causing an accident when she hit the brakes at a stop sign at a side street intersection. I took it into schaumburg honda, and they could not find any problems and suggested I remove aftermarket mats, which may have caused the unexpected acceleration for her. The mats were immediately removed, and we experienced no more incidents until today. With temperatures at 1 degree farenheit, I was driving with her to do christmas shopping. We were driving very slowly, no more that 20 mph and frequently stopping. During one of the stop attempts, with about 15 feet separation from the car ahead, the honda suddenly lurched and and the engine revved wildly. Hitting the brakes had little effect as the car seemed to accelerate against them. I hit the car ahead just as I turned off the ignition, causing no visible damage to either car. After exchanging insurance info, I began driving it away, still at very slow speeds, and less than another mile away, the unexpected acceleration occurred again as I braked to stop at a light. This time I was quicker to shut the engine off. I made it back home the 7 miles I had to travel back without doing any of our shopping and parked it in the garage with no further incidents. I called honda service dept, but since it's sunday, the dealership is closed, and no one answered. Currently waiting for morning to get the problem addressed.

After picking up my new car, I noticed that the right front tire was losing air. I brought the car in and was told that there was no leak. I have had to fill the tire every 4th day. When I called back several times I was told that honda tires are just sensitive. After not being able to find a station with a working air hose I finally brought it to my old mechanic. He found the leak and plugged it. Baron refused to pay for the repair.

My name is sreedhar r, a graduate from bangalore university, mailing this complaint with pain.

As you have recieved the complaint from mr. Lokesh babu, I have been also cheated by these people. I have lost arround 4 lakhs rupees, where I have pledged all our jewels and other hardened money. If these type of things continues, how will job seekers will servive. Who are they, where they are sitting and why do they are cheating job seekers in the name of big firm names.

As mr. Lokesh mentioned, the same people, same address, same person, all the same repeate details.

Please kindly do the needfull to stop the culprit, cheating the innocent people. Sir, my mother is worried and loosing her health,

My family is running in hard and dark light. Please find the culprit and help us to get back our money soon.

I have been attempting to find out if a lawn mower I took into your fairfield, ca sears repair center has been fixed. I called your fairfield local number and your phone tree routed me to an operator, named jimmy, who was extremely rude and unhelpful. When I finally determined that his job appeared to be to schedule appointments for repair, he still was unable to give me any information on how to directly contact sears to find out about something they are in the process in repairing. When I asked to talk to his supervisor, he would not get one for me. He was extremely argumentative and unhelpful. The way I will deal with this is go directly to the department where we left our mower, however I also will think more than twice before I choose to buy something at sears again if this is a sample of your customer service. If you choose to address this with your customer services person "jimmy" who would not give me any identifier other than that, this call occurred between 11:30am and noon on 11/14/08 pacific standard time.

I got servised my hunk in mangal moters motihari east champaran bihar. I am member of hhpp. My issue is it was my 5th free service and no points given to me and told me we will not give points to free service. Engine oil capacity of hunk is 1200 ml. After adding adding 900 ml they told we don't have loose 300 ml you can get it from out side.
The way of talking of workship maneger was so rude. When I told them i'll complain against you, they said no one can do any thing from hero honda you can compalin. Plz do the needful as soon as possibe