Horse.com’s earns a 3.7-star rating from 3 reviews, showing that the majority of equestrians are satisfied with purchases.
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Website design, customer service
I ordered from horse.com for the first time a few weeks ago. Among other things I ordered my usual fly spray. I clicked on the picture of the 1 quart bottle of my favorite brand. The window opens there is a picture of the 1 quart bottle and a place to put in the number of bottles I wanted to order. I was pleasantly surprised about the low price so I ordered 3. What I didn't realize was that even though there was a big picture of the 1 quart bottle, the tiny little roll on version was highlighted next to where I ordered. So instead of 3 one quart bottles I received 3 tiny roll on things, that I won't use and find horribly overpriced. I emailed the comapany twice to see if they would exchange or do a return. Still waiting for a response! Definitely a first and last time customer!
On line ordering
I ordered 2 items I desperately needed ASAP. As a horse owner, one can understand.
I paid for 2 day shipping and received an order confirmation saying so. ( cost me $21.77).
The confirmation also read that I would receive my items a day later than the 2 day shipment I paid for. ( I did not count the day I ordered it).
I immediately became a little alarmed and emailed horse.com to bring their attention to this error. A Lydia K emailed me back telling me she was, " so sorry for the shipping change I made to my order did not register in our system"! Uh... What? I didn't change anything on my order including the shipping!
So this morning, 24 hours after I first ordered from horse.com, I have cancelled the order.
But apparently this is not sitting well with Lydia K. She blew me up with half a dozen emails in succession that they received my cancellation request. Ugh. And I am exhausted.
Thank you for this forum, as I wish I could have been warned about this vindictive fraudulent company: horse.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Paid for items never received. Extremely lame customer service. If they make a mistake, you pay for it.
Product
We've been doing business w/ horse.com for a couple of years now and have always been pleased...however, I just had an experience with online ordering that you want to watch out for! My cost w/ free shipping calculated out to be two dollars MORE than w/ shipping! Don't know whats up with that! Watch out for the totals when you order, at least from the summer C10G catalog. Blessings on your new endeavor. P.S. Aside from that, we have been very pleased with all the products we have received and they usually arrive in a very timely manner--within a week!
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never do business with Horse.com again! I can't order on line because the "free shipping" option never comes up, even though my order qualifies for the free shipping. So, I must order over the phone to get the discounts and free shipping that the on line order process won't let me have. Last week I called in an order, but the gentleman wouldn't give me the on-line discounts offered through my e-mail "sale" offer. I argued through that and finally got everything ordered ($250 worth I might add). A week later I still don't have an e-mail confirmation. Called Horse.com to see where my order is (as I needed these items for two injured horses that I am nursing) and they charged my order to my credit card, but lost my order! Asked me if I wanted to place another order and wait another week. Hell no! I'm done with their scams!
Glad im not the only one having problems with Horse.com customer service! They must have sold the company or something because I have never had a problem until my latest order and with this one order alone I have had nothing but problems! I was informed in an email, after 2 full weeks, that they sent my order to the wrong address and it was returned to them.. called customer service and was then informed my order was damaged in shipping and returned to them and if I still wanted my stuff I would have to reorder it as my other shipment had already been cancelled and refunded. I placed another order with the cranky customer service rep and then checked my paypal account only to find I had not received a refund.. I call again and speak to a slightly more pleasant customer service rep who informs me my refund has just been issued and would show up with in 24 hours. Sure enough the next day I was refunded everything but the shipping.. REALLY! am I being punked here? Now I send an email to customer service informing them of all the problems. I receive an email back 2 days later apologizing for something totally different from my complaint but informing me they were refunding the the full amount of shipping in the amount of $4.21 Only problem that's $3.78 short of the actual amount of shipping I paid and was not refunded... So now for $3.78 I bust out another email to good o'l customer service asking for the remainder of my shipping. UNREAL! And now i await my shipment a full 3 weeks after placing my original order. Wish me luck!
I have ordered from this site for the past few years but they lost my business today FOREVER! I have always checked out as a guest but was pushed to register after having them screw up my last two orders and having to call on them. It was a nightmare.. Now as if that wasn't lesson enough I placed an order a few days ago, and reg. now I get a email saying I need to call in or the order will be canceled so I did and after 30 min on hold I get the rudest unhelpful rep ever! And am told that because my name isn't on the card (it's under a business name because it's a business card) that she can't help me. And couldn't even cancel the order.. So I called customer service why exactly?!? She couldn't place the order, nor help clear the problem, and then couldn't cancel the order?!? Ugh! Such a pain and I refuse to set on hold for another 30 min so I'm done with them! Way to many problems to deal with them and way to many options to buy from other companies.. Someone within the company should look a little closer at their customer service because as a customer I hate it! And they lost several thousand dollars a year.
Is Horse.com Legit?
Horse.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Horse.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Horse.com has claimed the domain name for horse.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Horse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Horse.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Horse.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Horse.com.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Horse.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Horse.com Reviews 0
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Overview of Horse.com complaint handling
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Horse.com Contacts
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Horse.com phone numbers+1 (844) 384-6815+1 (844) 384-6815Click up if you have successfully reached Horse.com by calling +1 (844) 384-6815 phone number 0 0 users reported that they have successfully reached Horse.com by calling +1 (844) 384-6815 phone number Click down if you have unsuccessfully reached Horse.com by calling +1 (844) 384-6815 phone number 0 0 users reported that they have UNsuccessfully reached Horse.com by calling +1 (844) 384-6815 phone number+1 (888) 653-0026+1 (888) 653-0026Click up if you have successfully reached Horse.com by calling +1 (888) 653-0026 phone number 0 0 users reported that they have successfully reached Horse.com by calling +1 (888) 653-0026 phone number Click down if you have unsuccessfully reached Horse.com by calling +1 (888) 653-0026 phone number 0 0 users reported that they have UNsuccessfully reached Horse.com by calling +1 (888) 653-0026 phone number+1 (570) 384-5555+1 (570) 384-5555Click up if you have successfully reached Horse.com by calling +1 (570) 384-5555 phone number 0 0 users reported that they have successfully reached Horse.com by calling +1 (570) 384-5555 phone number Click down if you have unsuccessfully reached Horse.com by calling +1 (570) 384-5555 phone number 0 0 users reported that they have UNsuccessfully reached Horse.com by calling +1 (570) 384-5555 phone number
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Horse.com emailssalescenterleads@tabcom.com100%Confidence score: 100%Support
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Horse.com address1 Maplewood Drive, Hazleton, Pennsylvania, 18202-9798, United States
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Horse.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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