Travelex Currency Services
Reviews and Complaints

I tried to top up a card. It turned out that the card was expired. I was not aware that the card had an expiry date.The website did not ask for the expiry date. If this was an option on the website I would have realised prior to transferring the money. I transferred the money through my ANZ banking app. using the travelex email to generate all the account details. I received an email saying that the money had not been put onto the card. I rang through to the call centre for help. They said that I could order a new card that would arrive the week AFTER I return from my trip. I went to NZ to visit family for the weekend only. I explained that would not be suitable and I would have no use for a card with money on it AFTER returning from my overseas trip. This concept seemed difficult for the call centre person to understand. I asked If I would be able purchase a card at the airport and have the money put on the account then. I was told that Sydney International airport no longer sold the cards and they had to be ordered online. I gave up in frustration and decided to try and fix things today as I have arrived back in australia. All I want is an email to say that the money is going back into my account and should be back in my account Approximately by this date. And a contact person to speak with if this does not happen. I was also made aware of money taken from my card when it was not used for more than 13 months. I was not aware of this and do not believe that I received any correspondence regarding this.

Their exchange rate is pure robbery. It's 1.10 USD for 1£, which is 30 cents less. If I had exchanged my money with them, I would have lost over $120. Luckily I found another way to exchange my money and was able to use the correct exchange rate. I recommend not pulling out too much cash if you don't have to. Unfortunately (which is weird to say), I won some money at the casino and was left with the cash.

Requested to claim for VAT refund at Travelex, Heathrow airport last month. I have checked in Bloomberg average GBP/ EUR rate last month was around 1.1000, but this travelex charged me at exchange rate of 0.9155 which was thousand over pips higher. How can it be possible that euro is stronger than sterling? And travelex UK is based in UK yet they don't have GBP for VAT refund?

I exchanged $6000 Singapore to $5250 Australian dollars and I realised the rate was very low but the person on duty said that was the current rate. I should have realised something was off when he said he could not give me a receipt and print out of the rate and transaction details and asked me to write my e-mail address and the details would be sent later.
Of course I never received details of the transaction.
Would advise other travellers steer well clear of this franchise.

I exchanged money at the departure of T4 in LHR and got really ripped off, they charged me an exchange rate for Europe to Sterling of 1.36, later on when shopping in the city I got a rate of 1.12.

So for the amount of €180 I have lost the incredible amount of €43.20.

Filed an online complaint and got a massive BS reply from a "sales Quality Specialist" stating that they have to buy currencies which mess the transaction so expensive. Travelex does nothing but buying any selling currencies in this very business segment, so what is the huge cost they claim to have?

Never use Travelex again, will post on every website and on every social media I can find.

Just make sure you dont get trapped from these guys ...

Hidden DCC charges were levied upon withdrawl from Travelex ATM at Foxstone station .Dispute form has been raised but did not hear from them . Such fraudulent services should be stopped immediately.I witdrew 400 Euros and 108 Euros were charged as hidden DCC and foreign exchange charges. My thomas cook Forex card was loaded in Euros and the ATM withdrawl was also made in Euros on 27th June 2018.

I exchanged $3, 400 US money to Russian Rubles, at Frankfurt Germany Airport on June 1 2018, the lady told me all she charges is $10 and did not explain anything, found out later that they took out $1, 400 us amount in commission, and they did not tell me. She said the amount she gave me is equal to $3, 400 she lied Please be aware do not use travalex service they are a scam and a ripoff!

Travelex Terrible, cheat, trick company
Heatrow airport teerminal4
I exchanged money Get. $130 l paid £123.25
They charged commission £3
Fees £4.99
This is trick . fee and commission are same things, This is illegal
They are make money illegal
They said. Buy back warranty service
Service. Fee commission all are same

And currency rate terrible
Neverr go to travelex

I was coming back to the US through Toronto Pearson Airport. I had been traveling internationally and didn't have any US currency. Near my gate at Pearson was a Travelex ATM that dispensed US dollars and Canadian dollars.
I could have waited until I got back to the US to use an aTM, and I most definitely will next time.
Travelex used a rip-off exchange rate. Unfortunately, I didn't realize that because I live in the southern US and don't have occasion to just drive acroos the border to shop. Nor do I remember the machine even asking me to accept a given exchange rate. i have been told since, by the company that administers the ATMs for Travelex, that the machince is supposed to give a user a choice between having the ATM calculate the exchange rate or your bank. I do not remember this, either. I was asked about the typical ATM fee and of course expected some international service charge.
When I got home, actually several days after I got home, I viewed the transaction on my bank's website. They had charged me a $1.00 ATM fee and a $2.30 international service fee.
But what I had not expected was to be charged 14.5 cents (US) on the dollar for the amount I had withdrawn from my account. That's correct a 14.5% charge on the entire amount for getting US dollars out of a Travelex ATM in Canada.
The exchange rate that Travelex used was 1.61475 Canadian dollars to 1 US dollar. The Bank of Canada exchange rate on that date was 1.4151 Canadian dollars to 1 US dollar. In other words, Travelex jacked up the exchange rate by 20 cents Canadian per US dollar which converts to 14.5 cents per dollar US.
I don't know if this is just unethical, or actually illegal, but I am going to find out. Buyer beware of Travelex. Or maybe buyer bend over for Travelex.

I worked for travelex till 28.03.15. I have sent many requests for my last pay slip and they have been ignored ...They sent 2 wage slips for September and October 2014 last month. They even told me to go on the employee web site which you can't do when you've left. I have 2 email March-6 emails April-10 emails May and 8 emails June. It is impossible to contact them as they are in Mumbai India. They are now ignoring my requests.
3 email info below.
From: Maria Bowdler [mailto:maria.[protected]@mypostoffice.co.uk]
Sent: 31 March 2015 17:32<
To: HR HOME
Subject: Re: Hr Info<

I am no longer in the office and I cannot access the site from home.
Please forward my March and April wages slips and any other information to my home address.
Maria Bowdler Pay no [protected]
----------------------------

Maria,

I have already posted out copies for you when I received your email.
I cannot however be responsible for the postal service .

They should be with you in a few days.

Kind regards

Chris

Chris Robertson I Head of Payroll I
O: +[protected] I M: +44 (0) 78 I www.travelex.com I
World Wide House, Thorpe Wood, Peterborough, PE3 6SB
-----------
Chris,
Well, 2 pay slips arrived today with a post mark 01.01.2015 not 26.5.2015 when you said you'd posted them.
WRONG PAYSLIPS.
I asked for my last 2 payslips not October and November last year . The ones I asked for are 26.5.2015 £455 and 01.06.215 £172.55 [this is the date the pay went into the bank].
I hope you can resolve this as soon as possible and supply what I asked/need.
I await your reply and the pay slips asked for please .
Maria Bowdler

We purchased travel insurance on December 31 from Travelex for a cruise we would be taking the next October. We subsequently decided to cancel the trip on January 16. The cruise company charged us $50 pp to cancel but Travelex says that since we didn't cancel within 10-days they won't give us any refund of our $212 premium. We canceled only 6-days after the cancellation period and the trip was still more than 9-months away. The reason we didn't cancel within the 10-days was due to a death in our immediate family on January 7 that required out-of-state travel.
After explaining all this we were told the best they would do is give us a 1-year extension to use the insurance. I am still trying to speak to someone in authority at the company to see if I can get them to give us a refund.

Traveling to Belize out of DFW I decided to exchange US dollars for Belizian dollars. Thinking I am in the US I am going to get a fair exchange rate, right? Wrong!. Once I landed in Belize I released how bad Travelex ripped me off. In Belize EVERYONE will pay 2 Belize dollars for 1 US dollar. I looked at my Travelex reciept and realized that they gave me 1.72 exchange. My 600.00 Belize dollars cost me 349.00 US. Those bandits got me for $49.00 + a $9.75 service fee. Upon calling them when I returned they pretty much told me that I was SOL.

Buyer Beware

Travelex,
Head office,
London, united kingdom.

SUB: COMPLAIN OF WRONG INFORMATION GIVEN TO YOU.

Dear sir/madam,

futhur in reference to the complain to you regarding ms Minaxi p vyas,
As claimed by her in her resume,

1) she was working with travel guru mumbai india from may 2010 till the date of joining with you,

Truth is she was TERMINATED from her services from 1 st oct 2011, due to her attendance and id card punching irregularities and as per their records she is absconding till date

u can cross check and verify this with the HR dept of travel guru.

2) she was working with zoha builders from Dec 2008 to Jan 2010.,
Truth is she was at home out of work at that time, this company does not exists and is just on paper the reference given by her is a friend of hers to help her get a job.you can cross check the very existence of this company.

3) she was working with jet airways from August 2005 to January 2007
truth is she was with jet airways for just a few months and was told to resign due to her unpunctualness and some issues she had with the management of the company.

4)on 23 rd september 2011 at 9:16 IST a call was received from mr Annirudh of your company tel no+[protected] to the reference she had mentioned in her resume, and the reference denied having employed or worked with her ever.she was then asked to change the reference page from her resume as per her convinence and give another reference.

5)Her telephone number in your company +[protected] is being used for her personal use during office time u can check the out going numbers called from this number since the date she has joined for your reference and verify the same.

6) she also braggs about her punching irregularities at your company and how her id is used and records are manipulated even when she takes holidays from work, and also when she reports late for work.

7) The name used by her is also not correct because as per the law in india she is married and not yet divorced so she has to be Minaxi darshan pathak, which is her married name and not Minaxi p vyas which is her name before marriage.

8)The passport that she is using for references and travel with your company is on her married name and on a different address, she has changed the address to a different one out of mumbai where she is staying since the past 5 months now which i think your company was not informed as its mandatory for your employees to be residing in mumbai to be on time at work.

all the information given to you above is true and are facts, these misdoings, and the company contacts that she enjoys, and how she has made a manipulated such a big company like yours are bragged about by her, this wont happen unless she enjoys a good rapport with the higher ups in your company, hence i found it important and necessary to bring all these misdoings to your(head office) and managements kind notice for your timely action in this regard.if u need any more clarifications u can please feel free to contact me.

Thanking you,
Kind regards,

Rakesh Gandhi.

Copy of my letter

ATTENTION

Patrick Deegan
9/26 Canberra Street,  
North Mackay 4740

June 17, 2011

   

On Friday last, June 10th, I went to Wide Bay Building Society here in Mackay Queensland. I put my Travelex Eurocard in the ATM to get a balance. In Australian money.  I then went into the Building Society office and proceeded to apply to have the money
transferred into my Wide Bay account.  The young lady rang Brisbane Travelex to find out how long it would take to get the money transferred.  She had told me they have been taking three weeks plus. There were a backlog of claims.

She suggested I go to money exchange at Harvey TravelWorld in Mackay.   She rang them through at the head office and they told her they could not give out that much in cash, but they could write a cheque. 
I said that would be better.

I arrived at Harvey's Travel World money exchange.   She started to fill forms out.  The lady rang the office to get a figure. She told me the amount.  I said please hold proceedings, that's $560 less than the read out receipt from the ATM.   I said I would come back as soon as I saw
a friend, the manager at the Building Society.   I showed the manager and he took me to his chief accountant.

The Wide Bay accountant rang Brisbane and questioned the amount they had provided. The person at your head office  informed them the amount was right. The ATM receipt was wrong.
The reason given is that...  Australian ATM's have a problem reading and calculating foreign currencies. That was why their was a discrepancy of $560 between the amounts in your favour.

I took that as bible, but after talking with other people, and a few businessmen they seemed to think that was not plausible and unacceptable.   This all happened on Friday 10th, 2011, the day after I arrived back in Australia.

I  have now banked the cheque and I would  like a written answer from your company in  the form of a letter or Email, explaining in full the reason for this anomally
An aged pensioner I have much more need of money and do not need these type of "plausible" reasons for "computer hitches" that seem to appear in business from time to time  in this day an age.  The handling of electronic media is hard enough without glitches.

My name is Patrick Deegan and I purchased the Euro Card from your Finance Company (Travelex Limited) through Wide Bay Capricorn/ Mackay Caneland Branch/Account No. [protected]. December 2011 (approx Dec.  7th)

I would like you to give this  some thought before your reply.

I have previously had problems with your company (June/July 2004 in Calgary Canada) and I am prepared to take this to  the media. They are particularly interested because of this being a second time I have  had cause for complaint.
 
In that case you double dipped me twice from memory, (and then told me you could do nothing  to help for 10 days), by then I would have been back in Australia, causing me much grief, as I was short of money and visiting a late ill friend. 
That amount was supposed to be $300 Canadian Dollars, you took $600.

It would have been nice to have purchased my 3  children duty free  gifts that I had budgeted for, but sadly because of you mistake that did not happen.

Now, I have already  approached the TV media.  I feel I should give  you a chance to state the case properly.  They are awaiting my return.

I have no doubt  the public will be interested in the vulnerability of our ATMs.

Feel free to ask me for the proof.
I have the ATM receipt and a transaction receipt Card Return (1=retain) :  0. 
Obtained. Balance Enquiry…   Record No. 2210.  (My birth date: 22-10-1944, 2210).

I sold 7321 rmb and 2200 hongkong dollars in one transation and another 305 rmb in a second transaction for usd to the travelex in the seatac international airport on feb 13th.
I ask the teller if the rate you were offering for rmb was 6.6 to one usd as I knew that was about the current rate and there was no board with your current rates. The teller told me yes and exchanged my money.
Later after looking at my receipt I found that the rate I was given was 7.4 not the 6.6 that I was promised, I was lied to by your employee and I was cheated out of 200 usd.
I called the store to ask for a refund and was told to call the store manager and was given his number. I tried calling the manager several times but there was no answer.
I called again the next day and was told by the manager that refunds could only be given the same day, I explained that the teller had lied to me and that I had tried to get the refund the same day but could not get through to him. He told me there was nothing he could do and I could exchange my money back in a new transaction with their current rate, I refused because I would only lose even more money if I did that. I continued to try to reason with the manager but he hung up on me. I have never received such bad service in my whole life. I would like a refund that it all, I was lied to, cheated, and treated rudly and I did not get the rate I was promised.

So this company train their employee lie to their customers, and try their best to make up any excuses so that they can refuse to refund to you.

Be smart, use ATM card can save you a ton!

BEWARE of emails addressed as Travelex recuriting for employment as stating found your resume on CareerBuilders website. THIS is a SCAM, Travelex documents being sent to seem you are being contacted by HR dept to include a form for direct deposit to be used to pay for your employment. Do not fall into opening a new account or giving your bank account information for a current bank account because they will advise they will deposit money to your account so you can send a Western Union to a client as part of training and than that is when you are scammed because the money deposited that you are requested to withdraw & send via Western Union to someone you don't know turns out not to ever be deposited so you are left owing the bank for the money you withdrew & sent via Western Union.

BEWARE of emails addressed as Travelex recuriting for employment as stating found your resume on CareerBuilders website. THIS is a SCAM, Travelex documents being sent to seem you are being contacted by HR dept to include a form for direct deposit to be used to pay for your employment. Do not fall into opening a new account or giving your bank account information for a current bank account because they will advise they will deposit money to your account so you can send a Western Union to a client as part of training and than that is when you are scammed because the money deposited that you are requested to withdraw & send via Western Union to someone you don't know turns out not to ever be deposited so you are left owing the bank for the money you withdrew & sent via Western Union.

I called Travelex Money Transfer to ask them if they charge a commission fee when they exchange currency. They said they don't. They also told me that they will not charge a service fee on my money. I had to ask my friend to exchange 1100 US dollars for me because I was very busy that day. When he came back, I saw the receipt and couldn't believe that they gave me 9.49 pesos to one US dollar. I checked online at the current exchange rate and it was 10.78 pesos to the dollar. I calculated how much money I lost in the transaction and it came out to be $134.00! Do not go to travelex. If they did not charge me commission or a service fee, I have no idea what they charged me for.