HSBC Holdings
Reviews and Complaints

They did the same thing to me and I am going to fight this with all I have. I do not want my excellent credit history to be affected by this banks unethical business practices. Why don't they spend this time going after the "deadbeat" accounts which I am sure they have plenty!

I usually paid payments several months ahead and then receive notices in my email and know when to schedule some more. I had totally forgotten about it due to the fact that we were building a house and my account became past due. I went to make a payment only 3 days past the due date and noticed my account was cancelled. They had periodically been lowering my limit which I didn't like but I didn't owe much anyway. I had points on this card for a GM vehicle over 800 of them and now they are gone. I will NEVER have another HSBC account again.

Of all the credit cards I have had, HSBC is the worst credit card company of all of them. They cancel and lower credit limits for no reason and when you ask them, all you get is some foreign operator that knows nothing above and beyond what is on their computer screen. There is no sense in calling. Stick with a credit card from Capital One as they seem to be the best credit card company out there.

I bet that your credit isn't even yours. The love of children, I guess you wished something nice would happen. It will not. NOT While Ethan is on watch. How can you live with yourself? Thanks for doing so much hurt.

Quit complaining. Do what is right. Quit hiding my wonderful Son. This game ends now. Things are going to change for you, Sam. You have done our Son so wrong for so long. It is time.

Sam,

You are not a widow. You are a kidnapper.

You're not a single mother of 3. Crazy.

I use my HSBC card all the time...I pay my balance at the end of the month and I just paid it off with the payment post date of today...I logged in to make sure it did in fact post as of today. And yes, yes it did. But I looked at the top of my log in account statement, and it says account closed! It says nothing about why...I sent an email afraid that if I were to call I would get a rude person from another country..(.even though my tax payer dollars are bailing them out of debt.) And when a CSR is rude to me it tends to get under my skin and I find it hard to hold back what I'm thinking. So we will see what this email has to say if anything. I will never do business with them again. In the past few months I lost my job and I have been living solely on this card...it was my only one... I'm a single mother of 3...so needless to say I am very upset about this!

I had the same experience with HSBC. My customer rep was named "Jan" (which was clearly not her name, but I digress). I did get that my account was inactive for only 3 months and that was the reason they closed the account.

I actually had an online savings account and a few other financial matters with them and in the past week have closed all ties with them due to their rudeness and poor judgment.

To Whom it may concern: This is a statement to put HSBC retail services, Household Bank.on notice. I have been trying to resolve an issue with my repossessed Yamaha Wave Runner ZX Deluxe. I need to let Household Bank know that I am the sole owner and am in possession of the title to the Yamaha Wave Runner trailer. This transaction was separate from the purchase of the unit. This information was shared with the repossession company as well as HSBC recovery service representatives. The unit was removed from my property. I have tried to make arrangements for the return of the Wave-Runner and have been confronted with judgemental, rude employees. You may not sell my property without the title. I have also procured an individual; who will take possession and pay for my Waverunner to be returned. Even though I was assured my person could make contact with you, February 11, they were unable to do so, having difficulty getting through to your phone lines. Additionally, If you are going to serve a nation with services, you must have employees available IN ALL TIME ZONES! I am appalled this company will not work with people and do their best to help, especially in a struggling economy.

Getting an HSBC account has been the worst mistake of my life. I was 18, high pressure sales, 4 years of paying and I'm just now starting to pay toward my original balance which is 2, 500! I might get it paid off by the time I retire :(
May I also add that I'll never ever do it again.

I hate this company i got a four wheeler financed threw, them biggest mistake ever.. i never recieved a bill in the mail. i had excelent credit and they have messed mine up so bad i will never be able to own anything. they just dont care are must not know how they are affecting peoples lives trying to make an extra buck! They had the wrong social on all my information and when the account was opened the account a copy of my social security card and licence was faxed to them. they had a glitch in their system and who had to pay for it was me! so after months of trying to talk to someone i was about to give up. they would not even talk to me about my account at all because the social they put in their computer system was not mine but they had a copy of my social...i dont understand why this was a problem but it was ...it was a way for they them to never let me get paid off...they added so many extra fees which get added to the balance of the loan and have a different interest rate a very lage interest rate! should i go on...if i could ever meet the person in charge of all this i would try to take away from him whats been taken away from me! i feel now i will never get my dream home that ive worked so hard for my credit is not [censor]ed!

I'm certain I signed for online bank payment...couldn't get through...had to pay by automated phone service. It's ridiculous enough that you charge me $97 in interest payment...I can't hardly wait to pay this account off...Your fees are unfair and ridiculous for someone who has had this account for many years...

Everything you mentioned exactly has happened to me. I mean, exactly. I thought I was the only one that didnt receive a credit card and finally just assumed I wasnt supposed to have one. I also have had very late bills and even received a letter from a collection agency before getting my first bill from this company. I can never find a customer service number to call and when I do finally get through to a representative, through other means, it still leads to nowhere. Although the rep I got ahold of one time could in fact speak english in the end I was still left in the dark with all the questions that I origianlly called about. I also find it very inconvenient that I cannot log on to my account with my account number. I have received only 2 or 3 bills since September of 2008 I do not have on-hand my account number. This would be easier if I had a phone number to call and somehow get my account number to sign up for online bill pay. Overall I am very unhappy with the service and will steer clear of this company in the future.

they are lame, i called to cancel my car, but they wouldn't cancel it. they gave me the address to write the letter to, but they couldn't confirm the address that i have for them on my credit report.

Never use 'BEST BUY" credit cards alias HSBC collection. I purchased over three thousand dollars for a new computer, editing software, portable drive, wireless mouse and keyboard all at once. The clerk said I could get an additional 10% off if I opened a Best Buy Business account which I did. After waiting two months for the editing software to be shipped I was forced to go to My local Apple store and pay full retail. I canceled the order for the software and paid off the entire balance due, with the exception of the undelivered software which was now canceled.

Long story short HSBC Demanded I pay the $280 for the software even though they never delivered it. After monthly billings with compounding interest and HSBC destroying my credit rating they finally "wrote me off"
as unpaid. Now my credit is in limbo for the next 5 years according to their letter. And people wonder who destroyed the credit market.

I agree! HSBC Discover is god-like in their actions. My card was closed because I have not used it for 180 days and I carry a ZERO DOLLAR balance!
The ### closed it because I pay in full and on time!
I HEAT THIS KIND OF CRAP! They should be held accountable. The fat white boys in the board room should be castrated, along with their children, so we do not breed any more of those god-like megalomaniacs. They have automated systems. They are SOOO proud of that. It would be nice if their web geek could be directed to let people know that there has not been enough activity to suit the Master's wishes. Just a few line of code and there would be at least one less, pissed off, FORMER FOREVER cardholder! I will not do business with these jerks and automatons.

Without my permission, HSBC charged my credit card for $9.99 on this so called IDENTITY PLAN. This company did just like a on-line theft did, they stolen my money. What kind of the company called themselves IDENTITY SECURITY. They are real theft. Shame on them.

I worked at HSBC in Virginia for almost four years. I believe different sites produce different rules. I totally agree with the above statements. Hsbc was good to pull the wool over their employees eyes. When we dissagreed with a decision or tactic that was presented to us, it was often brushed under the rugs with some sweet response that it was in the customers best interest. After a while the answers that were given to us became more and more obvious that the practices were wrong. I began to pretty much ignore what Hsbc told me and started telling customers the truth. The truth on why a cardmember of 10 years with no late payments has a 20.99% apr. Or why a member of the union has a 5% apr and the first time they are EVER late it increases to 17%. We were told that we could waive certian fees sometimes but not to waive too many b/c we could be on an corrective action plan b/c the company is losing money. So say if during a 10 hours shift I waived 10 or 15 fees in about 5 hrs... I wouldnt want to waive many more ni matter how much the cardmember pleaed. We simply had to keep them ont he line until they asked for a supervisor or hung up. Neededless to say I eventually was terminated for telling the truth and waiving too many fees but I didnt care b/c they were wrong. Oddly enough a month later they layed off my entire floor anyhow with no warning. They stopped calls at noon and held a townhall meeting and told them as of now you dont work here. Yup! That good old HSBC!

I just obtained a credit card from Hsbc through Best Buy. I bought a laptop on the 18 months same as cash. I phoned customer service today to ask where my statement was. When I received my first statement 11 days after the statement date of 01/05/10 I thought is was becasue the first statement. But here I am on the 13th of Feb/2010 and still have not received my statement again although the statement date per customer service is Feb/5/2010. Per customer service it can take up to 10 days for the USPS to get my statement to me, I asked where the statement was being sent from and was told Maryland. Now, I get statements from several billing companies, some from Texas, SD, CA, NY, etc and none of them take 10 days only the Hsbc statement takes 10 days, so my statement date is the 5th of the month I don't receive my statement until the 15th of the month and it is due on the 28th of the month, so, when I receive my statement I need to send payment with 3 days of receipt in order for them to receive it by the 28th, per the USPS and how slowwwwwww, they are. I personally believe that statements are held for about 5 to 6 days prior to actually mailing them in the hopes that customers receive them late and are then subject to late fees and interest. My current fica score is 875 and I am not willing to let the underhanded billing practices of one company bring that down. I will be paying this account off asap and will not do business with any store that does business with Hsbc.

my husband and i bought a bowflex our payment 20.00 a mounth.and it was financed with hsbc. bowflex has never send us any paper work stating our agreement with them or hsbc. and little do we know after 12 mounths our payment would go up to 59.00 amount.and that if you didnt pay on the date it was due.that you had a late fee of 39.95.bowflex is missleading people so they can get that sail.and it rightly pisses me off.if any one else is haveing trouble with this same issue

please writh to judy eakin
29 alabama av.
phenix city alabama 36869

Constantly calling our work number asking for an employee. I ask what company they work for and they keep telling me it is a personal business call. They refuse to tell me what company they work for. They say that they will try calling the other number they have on file. I ask them to kindly not call back to our number. Yet they keep calling and get the same answer. With all the scams out there, do they really think they would get passed reception without saying what company they work for?

How can companys get away with this. If us citizens tried to harass people on the phone, we would get charged. Very unfair.

They call five times a day - every day How do I get them off my back?

HSBC will call even if you haven't missed a payment. They have done this to us many times in the past. Now they are calling several times a day (as many as 4), from [protected]. After saying hello 3 or 4 times they simply hang up in your ear. Or they have you listen to background chit chat for a minute, and then hang up on you. Bloody rude harrassment ...considering WE pay THEM! Never do business with them - NEVER finance through the Brick or Future Shop because it is HSBC!

I have a best buy card with a no payments for 12 months balance on it..and yet they are calling every 30-60 min...it is harassment and it needs to stop. It is utter BS the way this company does this. I can understand going after people that owe...but not when I don't have to make a payment for another 11 months!

I would call it harassment. We have a few credit cards that run through HSBC, and if we so much as miss the payment day by 1 day, they start calling. Half the time, if I pick up the phone, there is a recorded message telling me "that my call is important to them, and for me to stay on the line as it would be faster than hanging up and dialing again."

Ok, wtf? I never called them, they always call me.

[protected]

That if we pick up the phone and there is no one there, and we hang up, they call right back. Sometimes like you said up to and over 10 times per day, even if we have spoken to a CSR. They even phone if I have made a payment, and then they want more...cause they can't be too sure that i did make the payment even if I give them a reference number. So, yes what you are experiencing is harassment. They suck large.

My complaint is that they sent me a letter stating that there was a "security breach" and they had to issue me a new card. When I called I spoke with someone who did not speak English reading off a cue card. They would not reveal what the security breach was. However, they did say that they offered protection against just this sort of thing for a fee. This is not the first time I received this letter from them, I think it was a little over a year ago they pulled the same thing and at that time also offered their product. I think this is a scam that relies on people's fear of their personal information being compromised to sell them a product. I should have the right to know what part of my personal information was exposed and to whom. The credit card companies seem to have all of these rights to raise our finance charge as they see fit, give out information to "affiliated companies", yet when there is a security breach we have no right to know any of the details. I agree that action should be taken against HSBC for several reasons. First, we live in the United States of America and we should be able to access customer service here in our own country and speak with people who speak our language. I believe that dealing with people outside of our country is disrespectful to us and is done deliberately to cause miscommunications. Next, they should not be allowed to raise interest rates unless they have good reason, i.e. late payments, no payments. As far as the late payments, I have had experiences where I sent it out via mail and they said it took three weeks. No freakin way unless the payments are also being diverted to Pakistan in which case they should not be allowed to charge late fees. Enough people have to be willing to commence the action or they will just laugh it off. They are the third largest bank in the world and one of the few with problems. I guess they sort of feel bulletproof at this point and will do whatever they want. You know you can pay the balance and put the card in a drawer, you don't have to use it.

Anyone seeking phone number cor HSBC executive office please contact me. jdvaughn@ctc.net

I also got a change in term notice for both my accounts with them the first week of November. They are one nightmarish, unprofessional company. There was no negotiating with them. I have had an account with them for years. Well actually not HSBC. My accounts were through another company, Metris. I got notices about three years ago that HSBC had bought them out. I was disappointed because I have never heard anything good about HSBC or Household Finance. everything was fine until recently when they sent the "Notice of the change in Terms". I have had a low interest rate on both. I had absolutely blemish free histories with them, no lates, over limits, returned checks...perfect. Suddenly it jumped to 14.9% on both or was going to effective my Jan. 2009 billing cycle if I did not opt out. I called asking why and they would not tell me. The person said they would mail me the reason. I waited about ten days and it never arrived. I decided to go ahead and mail in my opt outs because they needed to be in within 30 ay of receipt. I had gotten them between Nov 1st or 4th. I could not remember exactly. On November 18 my jaw hit the ground when I got a letter saying they had received my notices but they were late and the accounts would remain open at the higher rates. That's when the real nightmares began. Let me just say that customer service is nonexistent. I called and they said they received my letters on December 9th. I was to believe it took 24 days. Customer service would not transfer me to a Manager, only a floor supervisor. They would not escalate my call to the executive level as I asked repeatedly. A supervisor told me there had been a problem processing the opt out requests in time and told me to send in two more letters and they would be closed. Liar. I sent the letters on December 18th. By Jan. 11 I had heard nothing. I sent two message thru the link on my account. They would not respond. I called again I was told those letters were received on Dec. 23 and 24. this time it only too 4-5 days. There were no notes that I was told to mail two letters again or that I was told there was a problem with the opt out processing. I was told at that point literally there was no need to contact me because I had already been declined. Again I asked for a number for corporate offices and was refused. I could go on and on...

I filed a complaint with my AG office. It was on the BBB site that I found a number for their executive offices. I spoke to someone there and told me story. I told her I had reported this to the BBB, Attorney General and OCC but would give her a shot. She is the Executive Liaison. She reviewed my accounts and called back today to tell me "as a courtesy they had processed my opt outs and closed my accounts.

I personally would still like to see a class action on them As I know pretending they did not get the opt outs is all a scam to force customers into higher rates.

I just got the letter that they are raising the rate on our card. it is going up 5%. When I called and tried to talk to them they just said that it was a banking decision and that I would get a letter telling why they did it. I pull our credit report 2 times a year and it is clean. nothing on our report should cause them to do this. We always pay more then the minimum and we have never been late. The only option we have is to not accept the rate hike and they will close the account which will put a ding on our credit report. I feel that HSBC should be sued for damageing peopls credit reports. They act like some kind of MAFIA.

File complaints about this with the Federal Trade Commission

I am Wondering why my credit card was cancelas I have pay everything on it and don't use it much so give me a valid answer
thank you Mrs. Dorothy A Wingert

Worst service- deceptive annual fee charges. sold me a bundle of cards and promised NO ANNUAL FEE NO MINIMUM BALANCE REQUIRED. 1 year down charged me 150 Dhs for each card as annual fee.just called them up and cancelled everything...peace of mind- HSBC suxxxxxxxxxxx...

Same problem here. I've been repeatedly calling them to remove this service. I never agreed to or authorized this, and every time I call I get someone who barely speaks English.

There is currently a class action lawsuit against HSBC in the amount of $23.5 million. To file a claim, go to www.EsslingerSettlement.com

Unfortunately, HSBC will STILL keep charging you! I have a claim filed, and was just charged for this service again.

I sent $54.00 to japan from UK to order some books and mitsibushi bank only sent this person $12.90, they have kept more than half of my money i am still trying to complain, if anyone know where to complain please let me know on here.

I am filing with the states atty. Probably won't do any good because the solicator is in a foriegn country. I have said no so many times and this time it was put on anyway and put me overlimit and they say maybe in a couple of months they will get it straightened out.

hi i have the same issue just found out and i have paid 110 up to day
did a seach on the phone and found this complaint
how can we fix this

I'm having the same problem with my account and the same charges. Getting an HSBC live person to talk to is nearly impossible. If you call the [protected] which not too surprisingly is from Account Protection Plus, HSBC Services, you will talk to someone...in another country. And they will switch you to another and another while you listen to a constant recording begging you to sign up for their services, they say they will remove the charge but I've had no luck there as well. So far the charges add up to almost $400.00.

Also, after having signed up for the card they continuously called my house four or five times a day and (and in some cases night) trying to get me to sign up for this service. I refused. Finally I bought a new phone where it was possible for me to block their calls which I did. A lot of good that did me. I am in the process of firing off one more letter to them, along with a letter to the office of the California Attorney General.

I'm have same problem, but at least they stopped charging me for the debt cancellation protection. I'm still trying
to get them to remove the first 8 months charges from my account. They say that they have proof that I ordered this service, but I don't know how, when I never signed anything. If they think I won't get a lawyer to have this
removed they better think again! I wish Mitsibushi would use a different company to handle their financing.
If you have any more info or update on your fight with this company please keep us posted!

Take them to small claims court. You will recover the charges, court costs, and may even get punative damages.