Bank of Montreal [BMO]
Reviews and Complaints

I have had my RV loan since 2017 with Bank of the west. I have made my payments every month for the past 6 years. I have never had a problem. All of a sudden since BMO has taken over I’m literally being harassed about making my payment every month. I get letters, and phone calls. I contacted customer service about them sending letters to an address my husband hasn’t lived at since 2017. At the end of the call the customer service rep kept asking me about payment for December 3rd. I have 6 days to make my payment, and she kept questioning me about payment. I’m tired of it. My husband and I have good credit, and have never missed a payment in 6 years so stop harassing us about payment until we are near our 10 day grace period. You will receive your payment. Due to this new bank take over I have had nothing but issues ever since when I never had 1 issue with Bank of the West. I will be finding another bank to take over the rest of my loan due to all the hassle with you all.

Terrible customer service at the local branch, no luck phoning the toll free number, as all I get is automated messages. Tried calling the local branch, but they don't answer calls. I went into the branch and the teller shrugged her shoulders when I asked to speak to someone I could take my complaints to. I closed both of my accounts at BMO (I've been a customer for over 35 years). I ran into some issues in the past year, and was extremely frustrated with the lack of customer service, plus all of the fees they charge that other banks offer the same service for free. I still have questions about a charge on my BMO credit card that no one has ever answered, and also curious why I get charged $5 when I send an etransfer and the person on the other end doesn't accept it. I get charged to get my own money back?

Have been trying to get ahold of someone to have a stop payment of $75.10 from Cover Direct Ins. that has been cancelled. Been calling since Nov. 10th, and leaving message after message and nothing. The $ 75.10 came off my account. My account # is [protected] , I've had this account for almost 20 years. Hopefully some one will put the $ $75.10 back, because it's canceled.

I've called and left messages 4 times every since the 10th

My name is : Ted Baker [protected] - My account is a joint account with my wife Emily.

I had an account at BMO on Henry street in Brantford that I used to pay the safety deposit box I had there. I no longer use the safety deposit box and have moved from the city. I have been getting statements from the bank but when I went to withdraw the money and close the account they advised me the account was dormant. All attempts to re-activate the account and withdraw the money (only $160.00 dollars) has been met with wall after wall of sorry "but"and nothing but frustration for me. I am a disabled senior and I have made it clear to them that I cannot get to a branch to help solve this problem. They asked me to provide my signature by e-mail, which I did, and now they say the signature is not mine and still refuse to give me my money. The signature is fine for their credit card, my other credit cards, the Ontario government, and the federal government, but not BMO. I don't kmow what else to do.

I have been trying to close an account remotely for two years and continue to get one excuse after another. No seems to be able to help me close out the account and I have spoken with numerous departments. I would have come in person to close out the accounts if it wasn't for Covid, but my daughter finished her last year remotely.

I have been told that I need a social security number to close out the account. I am Bermudian not American. I have no social security account. I tried to withdraw funds from an ATM and now my account is frozen. I can not even access it online, The debit card expired in August so that's useless.

I have just been speaking to the branch in London where I opened the account and they said becaus I don't have a fax agreement the account can not be closed. You have been taking fees for 2 years and now there is just over $300 left. Why is it so difficult just to wire the funds to my HSBC account and close out the accounts?

i received a $100 payment into my account on sat. oct 15th. i was not notified by email, and when i attempted to make a withdrawl the transaction was denied. i received the deposit at 9:49am and attempted to make a withdrawl at approx. 1:00pm and as i said was denied. i need a rapid resolution to this problem due to my lack of funds at the moment...

I have been to BMO on Great Northern Rd in Sault Ste. Marie several times during the past few months as I'm a regular customer and my elderly parents are as well. I have seen cleaning people there in the evenings and they are out of there in 15 mins give or take. The cleanliness of the ATM is despicable at times. I've seen fingerprints and cobwebs on the outside windows. With the rise in COVID cases, I find this a bit concerning. On October 11th, after 6:30, I went to use the use the ATM and the screen was full of fingerprints and there was a glob of something on it, I had to wipe it off. The cleaners were on their way out at the time. Several times I've been in the bank and have seen stains on the floor that were there the day prior. These incidents have been going on for months.

On April 21 I called BMO MasterCard to do a balance transfer from my BMO MasterCard to my husband's BMO MasterCard. On April 26 they debited my MC but have not credited my husband's MC. I called 2 times to get resolution but they stated they had to investigate and purged the transaction because it was credited to the wrong account. We are double charged for the same amount and do not have use of either cards. This is fraud and unacceptable. Worst customer service ever. This has dragged on for a month without any attempt for resolution. Additionally when I call mc customer service I'm on hold for FOUR hours. Horrible lack of service.

I'm now sitting at a BMO branch with teller on the phone to BMO MasterCard.

He is getting same run around. This is a simple transfer...

Signed unhappy customer.

Spent ages on the phone with BMO just trying to get some RRSP account information. Longest part was their “authentication” process. Instead of asking me the usual set of prearranged questions (Name of first pet ?) they asked question about our account (What is your credit limit ? etc.). I asked my wife across the room and got reprimanded by the agent as if I was cheating ! Who knows these things about their account ? Finally sent an email ”authentication code”, but had to do it with two separate calls. I appreciate their efforts to ensure security, but what a stupid ordeal. Again, a process set up without appropriate consideration given to the customer’s experience.

My phone app won't let me sign into my account and I'm told I have to contact BMO by phone. I did and I have to wait AN HOUR! I'm not happy. I was in the process of trying to send an E-transfer to someone for a Facebook Marketplace purchase. Now, they're inconvenienced because I can't send them their money! They were at the Post Office waiting for my transfer of the funds. As I said, I'm very upset, not at the fact that I have to call you but at the fact that I'm waiting for an hour on my day off... WTF

I have been on the line waiting for 50 minutes & still waiting.

Initial rep said after I gave him card # he would have to transfer me to the business services.

51 minutes ago now

On August 2021, I realized that my TFSA account is disappeared from my summary account with 5236 CAD. I called the branch and filed a complaint with a specific number. I called the call center to verify my complaint and how it goes they asked me to send a fax to the branch manager with the problem to solve it,

I sent 2 faxes with the problem and with the complaint along with my approved signature in the bank and series of emails and messages with the same issue and every time they said give us time to solve it.

i have the complaint number and nothing changed even when i called the call center they said we will escalate your complaint.

Now, i have been in this issue for 4 months until now and nothing happened my money still gone and no one called me from the bank to tell me where is my money and this issues is not solved until now.

Can any one help me to return my money back please.

June 04th I went to the Main Branch on Burrard Street, to pay my mastercard in cash, it took 20 minutes at the teller to do that transaction.

Weeks later a friends sees mail in my rental apartment mailbox, (nothing is sent there very unsecure building and mailboxes), and the teller had redirected my mail, and I can't get it fixed.

I wrote and explained, but the Bank refuses to return correspondence with the decades old address that I use, I had not asked for the change, I got no notice of the change, and still no word from the racist tellers at the Bank of Montreal Main Branch Vancouver, BC. Canada. They have ignored me and so I had no choice but to close the account to reduce the personal risk to me of identity theft from the banks incompetence.

Tried 2.5 hours on the phone, to talk to someone and still no satisfaction.

Nothing the bank can do now, the telephone experience alone was an eye opened of how bad you guys are- with poorly trained and supervised staff.

This is an F.Y.I. because when the business sales guys want to sell me your loan, you'll understand now while I'll ignore you.

Sincerely

D Whelan

For 3 consecutive days now the bank machines are unable to dispense cash at the Edmonton Westmount location . Three empty bank machines!

Hello,

[protected] Pedram

I am emailing you because for the past 2 weeks I have been trying to get in touch with someone from BMO to call me and discuss about my account. On December 31st 2020, BMO removed 514.61$ from my checking account to pay my student loan.

I first called your BMO student loan department, to then find out that BMO closed the department due to Covid and that I will need to email cpe@bmo.com. I emailed on January 4th, a second time on January 7th and a third time on January 8th. On January 7th, I spoke to 1 BMO employee that referred me 2 telephone number. I had explained that I already called all the numbers possible to speak to someone about my issue and that the department was closed, or the employee refereed me to the wrong department. However, he insisted that by calling the number I will be able to speak to someone. That clearly failed, since I mentioned that the student loan department is closed. So, I called back the employee and he referred me to the branch manager, Matthew Rozon. Matthew was able to email CPE and CC'd me on the email and stated that they well contact me. On January 11th, I received a message from CPE stating (message below). I have been waiting 2 weeks for someone to call me and explain why they removed 514$ and to discuss a different plan, since I am not financially stable to pay that amount every month. This message is a slap in the face, telling, "oh well you need to pay". With no explanation or ability to settle a plan. I have NEVER agreed on this amount and really need some explanation and help. This has been a rollercoaster ride with no solution or explanation. As a BMO customer, I feel violated from my rights of service from you and to be quite frank disgusted by the lack of care and service BMO has for me. I am asking that my situation is not left unheard, like it has been for the past 2 weeks. I will be expressing my complaint to the highest department. I will not be left unheard anymore!

Below is the message they sent me after 2 weeks, that's it..no call no care no nothing, just a 3 paragraph.

I do not deserve this treatment and will never forget how BMO has handle my situation. You have reach my breaking point!

"Hello,

Thank you for contacting the BMO Bank of Montreal, Quebec Student Loan Centre.
Regarding your request, please note that, your deferred payment period is over
This is your monthly payment please notify us when your further request will be accepted
Thank you for contacting BMO Bank of Montreal, Quebec Student Loan Centre. It was a pleasure to serve you."

---------------------------------------------------------------------------------------------------------------------------------------------------------

I have copied all my emails

First Email:

Samira Peds
Mon 2021-01-04 9:37 AM
To: cpe@bmo.com
Hello,

My name is Samira Pedram. i was looking at my bmo account online and noticed that I was removed 514.61$ from my Chequing account. I called and your coworker told me that it was STUDENT LOAN that removed the money. I am very confused as to why they removed that huge amount!. my payments were typically every month and for 106$, I never agreed on changing the account to this large amount and also I am not financially capable to have that account removed.

I am emailing you in hopes to figure out why this happened and to avoid getting removed this amount next time. I would like to find a solution, and to go back to paying 106$

Loan account:

[protected]

please feel free to call me [protected]

SECOND EMAIL
Samira Peds
Thu 2021-01-07 10:10 AM

To: CPE, CPE; CPE, CPE
Hello,

This is my second email and have still not received any follow up
My name is Samira Pedram. I was looking at my bmo account online and noticed that I was removed 514.61$ from my Chequing account. I called and your coworker told me that it was STUDENT LOAN that removed the money. I am very confused as to why they removed that huge amount!. my payments were typically every month and for 106$, I never agreed on changing the account to this large amount and also I am not financially capable to have that account removed.

I am emailing you in hopes to figure out why this happened and to avoid getting removed this amount next time. I would like to find a solution, and to go back to paying 106$

Loan account:

[protected]

please feel free to call me [protected]

THRID EMAIL
Samira Peds
Fri 2021-01-08 12:32 PM

To: cpe@bmo.com
Hello,

This is my third email and have still not received any follow up

My name is Samira Pedram. I was looking at my bmo account online and noticed that I was removed 514.61$ from my Chequing account. I called and your coworker told me that it was STUDENT LOAN that removed the money. I am very confused as to why they removed that huge amount!. my payments were typically every month and for 106$, I never agreed on changing the account to this large amount and also I am not financially capable to have that account removed.

I am emailing you in hopes to figure out why this happened and to avoid getting removed this amount next time. I would like to find a solution, and to go back to paying 106$

Loan account:

[protected]

please feel free to call me [protected]

Below is the person I spoke to that was the only one "trying" to help:
Matthew Rozon

Branch Manager
Rideauview Shopping Centre #2976
BMO Bank of Montreal
1430 Prince of Wales Drive
Ottawa, Ontario K2C1N6 matthew.[protected]@bmo.com
T [protected]
F [protected]

To whom this may concern,
I am writing this letter to tell you that bank of Montreal bank is heartless. This has not been the best year for my business, partly because of a debt from Revenue Canada and this virus. Prior to this year it was all was good. My credit cards were always up to date. My credit score was great. Then bank of Montreal changed that!
I ended up with a large debt with Revenue Canada and they ended up freezing all my accounts till this bill was paid. This bill was about $14, 000. So every other bill payments got put on hold and I was able to clear up that debt. So when the freeze came off of my accounts, I had a small overdraft on the business account. so I tried depositing money into the bank machine, but it took my card. I went straight to my bank and the manager said they closed the account because of it not being used.
The Master card that was linked to that account was closed. and I since have found out that all my cards were closed. Closed by Muhammad account manager ( 1-888-676-2269). Bank of Montreal knew beginning of April I was on the Government help payment. Muhammad kept on saying, its policy, even if I was paying on my other master cards, it was POLICY to close everything. Well what that has done is it has destroyed my credit. something I have worked hard on keeping good. or better. I do lots of travel to my home in the Philippines and my master cards is what most places accept.
My work has been back online again, and Im able to get things all paid and back to normal. But bank of Montreal has closed everything. So I have decided that if bank of Montreal wants any of their money back, they will re-instate my master cards as they were. And I will continue to keep them all up to date. Its not my fault this virus has destroyed many peoples lives financially.
I hope Bank of Montreal finds a heart, like they advertise on TV.

HOPE TO HEAR BACK
DAVID HADDERS