HSBC Holdings
Reviews and Complaints

Ah yes, the famous HSBC, well you won't listen to my husband who tried to tell you we have faxed everything you wanted and yet you deny our request for modification because we didn't submit the right paperwork from our first mortgage CitiMortage. Uhm, my husband submitted the paperwork that we send via western union each month to make a payment. That is all we can show you. Our monthly statement won't show up to date information tell the six months "trail" is over, which they will probably screw us anyway, is over. UNDERSTAND! HELLO there! I'm speaking ENGLISH here. Thank you very much for be unreasonable and helping out one of the thousands of customers out here who needs help. NOT! Would someone from this company who cares about your customer and willing to work with us, understand our needs, and would like to keep their home, but on very limited income, call us and work with us. Thank you. Please make it someone we can talk to and understand.

The year of 2008, my wife & were unable to pay our taxes on our home so we let HSBC know about what was happening.In the year of 2009 HSBC said that they would pay the taxes, which were 3, 100...so they had a dead line to get the money in by June 2, 2009, which they got the money into the tax office 4days late, the property went to a tax sale, the person bid 30, 000 ...which means his name went on the title deed, in oder to have his name removed, HSBC had to pay him 41, 000, so they" HSBC"paid him off...with that being said HSBC place that 41, 000 on top of our mortgage, which made our payment jump from 1650 to 2817 a mth...which have never been behind since they pull this mess on us...

I understand completely, I would rather walk away than pay another cent to HFC/HSBC. I feel like I have been raped to to fraudulent activity done by HFC/HSBC Mortgage.

"All you have to do is have your ins company call HSBC's balboa ins [protected] and verbally verfy that the veh is fully insured, then the API charges will be dropped."

THIS IS BULL. I and my ins. companies called AND faxed required info from Mar. 2009 to Aug. 2009 REPEATEDLY and we are still being charged for TWO vehicles. HSBC Auto AND BALBOA Insurance - YOUR COMPANIES ARE BOGUS!

All you have to do is have your ins company call HSBC's balboa ins [protected] and verbally verfy that the veh is fully insured, then the API charges will be dropped.

I agree with all of the complaints, they have done so much to me I really don't know where to start, they stated I was 6 months behind on car notes and I was only 1, the paperwork they sent me didn't match the info the young lady gave me the day we discussed this issue. They are rude and quick to report you and most of the time it is their fault. I had true-pay, they keyed wrong# to bank and then told me I didn't have a good account number I asked how is that and I sent you a zoided check, so I requested a copy of what was sent to bank and it was a human error on their part, they changed carriers, never called or wrote me to let me know? Then the phone calls start, they have did this to me since Oct 2008 and now they say we have a new carrier, I don't even want to fool with them, I'll let my bank pay them. I am still looking for all of my checks to match the times they said payment wasn't made and I WANT MY MONEY BACK AND AN APOLOGY. If you can't get someone else to fiance your car. DON'T BUY IT..THEY ARE BAD..

I have an auto loan with HSBC, My car is has state farm insurance but HSBC charging me for insurance.
They have collection agency calling me for $110 which I do not owe. Customer service cant help.

OMG HSBC is the worst. I am in an unfortunate situation where i have credit debt and my banking including my mortgage with them. They are relentless on the credit card, and absolutley awful with customer service in any compacity. I cant even call my local branch anymore. Just the 800 number which goes to India! HSBC sucks !

HSBC starts calling me before 8.30 am and ends around 2.00 pm. Then the calls from an "unknown number" start and continue until 8.00 pm. How can I get therm to stop? I', m currently unemployed and have told them repeatedly. Can I start harassing them? This has been going on for OVER 2 MONTHS!

Absolutely agree. I was late on a payment and my rate went to 21.80%
Made two payments next (1) for current month and one for next month with 2 checks and explanation. HSBC put both payments on current month and said I made no payment the next month. Raised my interest rate to just shy of 26%.

After calling them, they were just plain mean and would not budge.
This is a secure loan.

Yes I Do Agree

Just find out the hsbc telephone number is +[protected] is it a correct number

I am trying to get a group together to file a lawsuit against HSBC. If you bought a Suzuki bike at your local dealership and financed it through HSBC then contact me @ scarpenter2125@yahoo.com. We purchased a bike in 07 and we were under the impression it was a typical loan, like a car and it would be paid off in 5 years. It wasn't until several months later we realized this was a revolving account with HSBC and it would take years to pay off paying the 250.00 every month, which we thought was our monthly note. Anyhow contact me ASAP if this has happened to you.

i have an account with hsbc also: I started using the debit card. I thought that when your checking runs out that they take it out of your savings: No, they give you credit and charge you overdraft. sometimes your withdrawals dont show up online for days . so you still think that you have money in your checking account. meanwhile they have given you credit and are charging you for overdrafy. You dont see it online until your next direct deposit. They use the debit card to get more money from you. I riped my up. banks suck

Hey, I was in the same situation as you are. But my problem was solved by keep calling them and all my last 3 years charged were credited to my account. Thanks for HSBC.

Just call them and explained everything. You will get the service you want ...

I am in the same situation. I've never looked at my statements (I know it sound weird) and suddendly today after 2 years I found I've being charged some kind of charge called 'deft cancellation co' every single month. Now I do not know how to credit those fees back. Any advice be appreciated...

Re: ATTORNEY ADVERTISING

My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Best Buy and HSBC’s “Account Shield” debt cancellation program. In the past, persons have posted on this blog regarding their issues with Best Buy and/or HSBC. If you would be interested in communicating with a law firm regarding this matter, please contact me at smcgrew@sprengerlang.com. Thank you.

My mother has had a similar problem with HSBC. In 2005 she purchased an off-brand desk-top computer in the amount of 2200.00 at the local Best Buy. The sales man told her it was 12 months same as cash. (I know I was there with her. When she received a statement from HSBC the following month she was quite confused, since she didn't apply or have this credit card. She called HSBC and they told her Best Buy had transferred the account to them, instead of carryng the liabilty themselves. Since the amount was 12 months sames as cash, my mother divided the 2200.00 by the 12 months and made that payment. She was quite surprised the following month when she received her statement with a late charge and several other charges, one being an insurance charge that if she could not make payments due to illness or hospitalization the payments would be covered. However, the insurance did not apply to her since the insurance was only for those individuals not owning their own business (which she did). When she called to complain that she had not signed for this plan, she was told all accounts are charged and it was up to the customer to cancel it. She promptly cancelled the service and requested a credit. They agreed to cancel the charge, which they have yet to do 3 years later. She also questioned why she received a service charge since she purchased the system with the understanding that the purchase was 12 months same as cash. HSBC told her that once Best Buy had transferred the debt to them - that agreement was voided, since it was only with Best Buy that the agreement was made, and if she had read the Best Buy contract in full she would have known this. Complaining to Best Buy got her no where, so she bit the bullet and made her minimum payments plus additional monies out of her business to bring the amount down so high interest charges would not be so high and paid as soon as the bill was received so that late fees would not be added to the account. Despite all of this, after 3 years of paying this bill AND NOT CHARGING ANY FURTHER PURCHASES they say she now owes over $5000.00! Due to an extended illness, and hospital stay, my mother had to close her business, and did miss 4 payments. Since she lives with me, I get phone calls for her EVERY SINGLE DAY about this balance. I have told them repeatedly that she has been hospitalized, and we do not have any idea when she will be released, since she is being sent to a long term care institution. HSBC have tried to bully me into paying this bill (even though my name does not appear on any of her accounts). I flat out refused this solution, and they tell me that her credit rating (and mine?!?) will be affected since they will have to turn it over to a collection agency! I know they can do nothing to my AAA credit, and I am certain that due to my mother's present condition she could care less about their threats. Since my mother has paid the origional amount due at lest 3 times over, I do not feel she owes anthing at all.
I advise anyone dealing with HSBC to read ALL of the fine print and make sure you understand ALL of the additional fees. It wouldn't hurt to ask vendors if they sell their accounts to an outside credit service before purchasing, as well as reading any fine print on their contracts as well, regardless of how long it takes! The time you spend reading, asking questions, and fully understanding what you are getting yourself into, ESPECIALLY with HSBC and Best Buy companies.

My GM flex card is just a way to scam me out of money by GM These people are straight out crooks. I have never been late or over but they find wats to screw me out of money. I am a highly decorayed veteran and all veterans and active duty vets should cancel GM cards these people are crooks!

It's true--they advertise the 0% introductory rate for 1 year and then chage you 17.99%. I complained, and was told that they had purged the information on my enrollment. The expectation was that I would just pay the interest since THEY purged my information. They wanted to know if I had kept the documents that had promised 0%. Aren't banks required to keep certain records by law? Anyway, they agreed to "research" the situation and get back to me within 48 hours. It has been almost a week and I have heard nothing. I have seen these offers from many different credit card companies, but have never had such a bad experience! Stay away from GM Flexcard!

Same here, almost 2yrs back i was convinced/forced to take the HSBC card by an Executive by telling all his personal problems, he did not mention/update me anything about the TATA AIG insurance, he just told me that it was a life time free card. After 3 months i saw a statement from the HSBC bank asking me to pay some 300 /-, when i called them they said that the amount will be cleared within 15 days, but got another statement of 800/- after which i asked to cancel the card but even now i am getting the statements and the amount is piled up to 8000/-.

Even after so many phone calls and emails there is no justification from the bank.
Can somebody tell how to resolve this issue?

Praveen
Praveencryout@gmail.com

Hi
I am also facing the same type of threatning SMS from HSBC.
I have never used the card.
Now I am getting SMS as the outstanding paument is 3300.00 and the minimum amount to be paid with in 24 hours.
Even, I don't know the card number itself.
Please let me know, whom should I write.
Devendran

This is how HSBC Credit card runs its business that in India through fraud, threat & irregular financial practices.

They try to extract large amounts of money from people in middle class families with jobs, to generate work & money for their employees, to grow their company in India.

As soon as Govt of India and RBI realise that they are harassing their people they should be out of business in India.

Vicky

I CHIRAG B.PATEL I HAVE H S B C CLASSICS CREDIT CARD NO= [protected] WHICH I DIDN'T PURCHESE OR I DIDN'T USE ANY WHERE .BUT I GOT MONTHLY STATMENT TO PAID ROUND ABOUT R.S.1500. IT HAS FRAUDE WITH ME .SO PLEASE SORT OUT MY PROBLEM AS SOON AS POSSIBLE. MY E-MAIL ADRESS IS (bachu_heena79@ymail.com) please send me reply.

I Vinod Chandnani My Credit Card No.[protected]

I haven't used this card any time Sinse I have recived this card. I am getting bill regularly. I have contacted many times to the administration. They told me thay we have given you TATA'S insurance policy. when I Objected on that, than they told we will reverse the insurance charges. I was satisfied with the answer & was waiting for the correction in the billing but I was Charged / Billed By Late Fees Also. Two-Three months back I recived call from the Bank Staff Mr. AMIT JI /JAIPUR BRANCH, I told the Same Problem to him. He Also Assured Me & Asked Me To Pay RS 100/-Immediatly & give him time for four-five days to settle the problem, but till today the problem is as it was. I haven't remove the card from the paper when they sent me the card. Today I have recived bill of Rs 7951.01. This Card Was given on My Insurance Policy Free For Life Time from their sales Exucutives.
I want immediate help
email adress chandnani.vinod@gmail.com

Hi Friend,

Same thing happeened with me too.

Since I obtained HSBC gold credit card I didn't use it at all but I recived credit card statement of 4000 & then after 1 year I got another statement with 10000.

When I tried to contact HSBC bank no one helping.

HSBC service is very pathetic.Do not get any product from HSBC.

hsbc agents came to my office and made my credit card .iwas paying all payments before time .i put advance cheques in their dropbox.once they send my statement late i immedately paid to them.after that they started sending me bill of late fees.service charges i stopped to use their card and make 4 pieces and put them in their box but still they are sending bills and sms.thought i have nothing to pay them.save me from hsbc credit card

Dear sir,
Its unfortunate thaqt my credit card no4476929994779699
Which i never used in any PVR and Pizza huts, i have been continuosly charged for non use my card and neither i have agrred for any lifer insurance in Tata AIg through HSBC cr card for those unused amount, they had reversed it too but till now i am getting the bill and penalty for my unused trnsaction, pls set wright this and help me close the issue
Ramesh k n

They are famous for changing due dates and adding excessive late fees just to put your account over what you have actually charged. This is fraud in the extremist sense. Therefore action is being taken by Congress to correct these abuses by credit card companies. HSBC is the leader in it next to Capital One.

I have exactly the same problem and in my case the amount outstanding is more than 8000.
Sameer, how did you resolve the issue ?
I think if there is an annual or renewal fee, the consent of the cardholder needs to be taken before renewal.

I applied for a Younkers credit card not knowing that Younkers did not handle thier own credit accounts. I received my bill in the mail so I didnt include the bill in my list. I normally paid the bill entirely as soon as I received it in the mail. For some reason HSBC set my account to online - how I do not know. I realized I had not received a bill in the mail so I called to check - this is when I learned I was supposed to pay it online. I incurred late pay fees. I complained and HSBC set it back to mailing my monthly bill. Again it happened so I finally asked HSBC to close my account. I will never buy at Younkers again.

I'm having similar issues with HSBC and if there's a class action lawsuit, I want in. I had a final balance of 4000.00 on my account. I saved the money, called them directly and paid them over the phone. The HSBC rep I spoke to told me the balance was paid off and that I would be receiving the clear title to my Suzuki in the mail. I hung up the phone and watched my account and for 3 days the money didn't come out of my account. Once the money left my account, I received the title in the mail about 3 weeks after that. The following month I received a bill from HSBC for $67 and some change on a zero balance account. HSBC has done everything they could do to keep me in debt to them the entire time. I missed a payment and they jumped, no they pounced at the opportunity to raise my rate to the max. They found every angle they could work to charge me if i paid early or late. twice when a payment was sent it, it was receive a day early and they processed it as quickly as possible before the next cycle. That way the payment wouldn't go for the proper month it was due. Then the next month I would find that I conveniently missed a payment. But when a payment is in on time, and its close to the end of the cycle, they mysteriously hold the payment till its past due. This company needs to be investigated. Its unethical in its dealings and should be held accountable for its crooked actions.

I have been going through the same situation. Today is 4days before due day, but they don't allow me to pay my bill. It doesn't any make sense. And, the persons in customer serv.who were talking with my husband were really in bad manner and rude.

I HAD THE SAME THING HAPPEN TO ME.

MY BILL IS DUE TODAY I WENT TO THE YOUNKERS CUST SERV TO PAY YESTERDAY..THEY COULD NOT GET MY BALANCE AND SAID TO GO ON INTERNET. NO INTERNET ADD ON MY BILL. NO PERSON AVAILABLE THROUGH PHONE CALLS ALL WEEK AND FROM THE YOUNKERS STORE. IWOULD LIKE TO PAY ONLINE NOW..TODAY...BUT HOW?
HELP I DON'T WANT A SERVICE OR LATE CHARGE BECAUSE OF THIS!

They are the creditor for kawasaki, and thus i am financed through them. First month went fine, i am paying double my minimum. Next two months i see there is a finance charge? what for? its $57 the first month and $61 the next month, i dont understand.

Why am i being charged a finance fee? This makes no sense.

I paid my balnce due in full last month. I now have a statement with a balance due of 1.10. When I pay a balance in full by the due date, I don't expect to owe any further amounts. I would appreciate a prompt reply as this 1.10 balance is due 02/18/2008.

Thank-you,

Sincerely,
Kathy Morrison

Same old crap, I applied for a balance to be transfer from another card, because of the 0% offered. They never informed me that they had paid off the other card, and in the meantime I had another card pay off the balance, and then I got a statement from the paid off card showing a $6000 credit. I had to call them to find out that the balance had been paid by the two different cards. Didn't get my first bill, next bill had $39 late charge and the 0% interest raised to 9.99%, I called, was told they would send a duplicate statement, waited for the "duplicate" bill for 3 weeks. THIS IS HOW THEY SCAM YOU OUT OF THE 0% INTREST, that the advertise. PRETTY TRICKY, HUH? I received next months bill a week later, paid all due. I waited 1 week and made another payment, then paid the next bill on time. The next bill had 2 late charges, and I was then paid a month in advance. I called, they took off the 2 late charges. The next bill had 2 late charges, and raised my interest rate to 34.99%. I am paying off the whole mess and getting away this bunch of con artist.
I cannot believe that General Motors let this bunch of weasels handle their FlexCard.

If anyone is interested in joining together for a Class Action Suit against this bunch of crooks, let me know.

Dear Sir,

I have a HSBC Credit Card no.[protected].

Many time I request to customer care executive to dispatch or mail to my statement on time to my mailling address but I do not found statement for till date.

Kindly mail to me my statement on my mailling address pankajtalwar_1979a@rediffmail.com
as soon as posible.

Pankaj Talwar

Iam happy to be here to sher with you to day.

My greethings to you all
Sometimes in life is not easy but when we belive in God
God allways save as out of dangar and keep as savety some were
Iam happy to be here to sher with with you Day
May God blessé as.
Felicity Sandra Apio Groutel.

Vrey worse service
I have receive My debit card but still not receive my debit card pin number
and without ATM pin number i am not able to use online banking
this is very worse thing.
Until then, when ever I do not speak until PIN number is not sent by them

Coupld of months back I recieved my HSBC Credit card which I'm using it now. But the worse thing is I didnt get any PIN number which I found very important to avail the internet banking services. Also, I havent ever recieved any bills regarding my transactions, though I'm clearing few transactions which I remember well.

This has become a major problem for me. There are hardly any possibilities to over come this problem.

HSBC is the worst ever USER FRIENDLY bank.

The same story happened with me .

hi hsbc representative

i have not received my credit card though i have received my pin number.my reference no. is [protected] .kindly look into the matter and do as appropriate.

thanks
gaurav tomer
[protected]

First time when i used HSBC credit card, i did not received the statement. I talked to customer care dept, then only they sent the duplicate copy after the due date of payment, but I made the payment before due date. But after that I never received any statement from HSBC. I so many time requested to customer care dept and every time i just got the assurance but not statement. Since I never know the billing date and due date nor no body can remember the last purchasing after so many days, HSBC has charged the late fees and other charges and also they have blocked my card due to which I am unable to talk to customer care dept also.

Now I am helpless as neither i can talk to customer care dept nor I can't make the payment of late fee and interest charges because this is the mistake of HSBC, as i never received the statement.

This is typical of HSBC, they seem to use the same scam on everyone. They did the same thing to me, plus a lot more. They represent GM Flexcredit cards, BEWARE!

I held their credit card for over 15 years. I always paid them even through extended periods of unemployment. In june of last year they raised me to 32% interest not because of non-payment but because I was only sending a little over the minimum. When I tried to negiotiate with them, they were nasty, condescending and disgusting. I tried several times. I even proposed that they should close the card and put me back to my original interest rate and I would pay them. They told me there was no room for negotiation. I did not pay them for one month because I could not get anyone's attention. I then got a credit card counseling service involved that has only succeeded in getting me in chargeoff. I have now gotten a different agency involved. We called HSBC the other day to try again and they just got nasty and hung up the phone. I have never dealt with such disgusting people. They are the only credit issue I am having. I hope they go out of business. I was a long standing customer and was treated like garbage.

We paid the balance off in full but the payment arrive a couple of days late, so they charged me late fees and interest. I did not realize this right away as I knew I was paid in full. Once I did i was 30 days late on late fee I called and cleared this up right away. The amount was about $35.00, they have put it on my credit report and refuse to take it off.

my credit card end with the no 3004 has expired 04/09 and i paid total amt but still i am getting msg that i have to pay due otherwise my name will be enrolled in RBI as a defaulter.

Completely agree. The bank service is so poor that I will never ever refer anyone I know to use their service. I was conned by one of their credit card promotions and did not receive the item as promised. When I called the hotline and they took weeks even moths to get back to me. I decided to terminate the card and will never to have dealing with this bank forever.

I agree with your complaint. The same thing happened to me in which i chose the option "pay balance in full" online while making a payment. After doing so, I assumed my balance was payed in full (WRONG) and believed that emails I was receiving were to just try and get me to spend more money, as they have sent to me in the past. It turned out I had lingering "trailing interest" of around $10 which turned into a 30 day mark on my credit. It seems like I would receive a courteous phone call to make me aware of my $10 balance about to go to collections when my payment history has been Excellent!

HSBC - worst customer service. I called HSBC phone banking from abroad on 15th June 2010. My call was attended by one DURGESH. Despite me going PIN verified, he again asked me to come PIN verified. When I wanted to register a complaint on Internet banking, he refused to take down the complaint. When I wanted to complain about double PIN verification process, he refused to take down that complaint also. When I asked him to connect me to a senior officer, he put me on hold for 33 MINUTES !. After 33 minutes, he came back and said that his supervisor is TOOOOOOOO BUSY ! and she will call back. This is the way the "WORLD'S LOCAL BANK treats its customers ... Good luck to them.
Sukumar

I totally agree with the rude behaviour of Collection agents and Customer Care in HSBC. They proudly tell their name and location and say do what you want we would continue to harass you.
My card expired and I paid once last and then I did not get any statement so i assumed there are no outstanding. Nothing for 2 months. No credit card statement via post. In mails, the one they send did not open. After 2 months, their collection agent from Mumbai starts threatening and shouting. When I complain against it, they said why did you not ask for credit card staement. When I said, I did not know of any dues and in any case they should send me credit card statement, they lost no time in blaming me for all. Then they said that they would send a statement and collection agent's call would stop. Calls again two days later at night and Customer Care informed me that though they are sending me my Credit card detailed statement, though the payment date is 20 days ahead, the collection agent would still call me. And they dont care if I complaint.
Worst customer care service available. Mistake to be its' customer.
Also, the collection agent said that "am I an MP or MLA that I am not paying? Seems that Bank has free for MP/MLA policy."

I am hsbc credit cardholder, i am getting my credit card only, till date I am not getting my additional card, I am using only one time from the date of getting card, and I am very tired to getting my first bill
till date I am not getting additional card and not getting clear
reply fromcustomer care.
E.Sankaranarayanan
Sankar.esakky@gmail.com

Hallo sir,
My cancelled card number is [protected] nad i have made a complete outstanding payment of Rs.55, 840 in the month of September on 19th 2008 and i have put sliced credit cards into the Box along with the letter stating and i have also called the customercare personnel and reported to them about my full payment and that i wanted my clearence letter and so far i have not recieved any.
Kindly look into this matter.

Please find the following mail I sent to the HSBC after facing so many hassles. I cancelled my HSBC Credit Card and also closed my savings account. There was no transaction happened using HSBC Credit Card. Still I keep getting SMS and calls from HSBC to make a payment to tham, but they don’t have any explanation for what I have to make payment 
------------------------------------------------

Hi ***,
This is regarding the Credit Card issue I am facing from the day I applied for it. I am an employee of *** since *** and I am holding my salary account in HSBC.

One of your executives met me in my office regarding HSBC Credit card and I applied for the same. During that period I received a call from your bank asking me for a balance transfer (of amount 25, 000/-) from another Credit card to HSBC Credit card and I was assured no extra charges for this and I will get 3 months time to repay the amount.

I accepted the request and after that I didn't here anything form HSBC for more than 2 months and all of a sudden I got a courier from HSBE and found a cheque (Number: *****) of 25, 000/-, but by that time I had already paid the due amount for the other Credit card (ICICI).

From HSBC customer care I came to know if I use the cheque I will have to pay around 650/- extra as a processing fee which was never communicated to me earlier. Since the cheque was delayed by 3 months I had no use no use of the cheque as I had already paid the due amount of my other Credit card. So I wanted to cancel the cheque. Your Customer Care gave me the impression that I cannot do that. On being asked what if I would have used the HSBC Credit card for an amount of 25000/- and won't have paid the amount for more than 2 months what would have the bank done. I got the answer that they would put a fine for not paying the amount.

Then I asked why they have taken more than 2 months time to send me the cheque. If I wouldn’t have paid the amount to ICICI, who was going to pay for the fine? Why there was no communication in between to assure me that I am going to get the cheque and why they hid the information that a processing fee would be charged.
After listening to all these the executive told me that if I have to cancel the cheque, I will have to go to the branch office. The branch office is very far from my office as well as from my home. It's not possible for me to take a half day leave just to cancel the cheque.

I asked for the option whether I can hand over the cheque to the HSBC executives who come every week at our office. That option was also not accepted. I asked to wave off the processing fee so that I can use the cheque for my future Credit card use. But that option also was not granted. I was very frustrated and said that I am not going to use the cheque. The executive replied back that I still have to pay a fine amount and the executives comment that if I didn't want to use the cheque why did I accept the courier was really disgusting and I decided not to discuss the matter with the customer care further.

I spoke with one of your executive who comes at our office on a regular basis to help the customers. He complicated my problems further saying that I must have applied for it otherwise HSBC does not accept telephonic request (remember, I didn't call HSBC, rather HSBC called me up) for such kind of balance transfer. I was unable to convince him that I didn't submit any form for such kind of request. Moreover, you confirmed me later that telephonic request is possible for such kind of offer (and all Credit card executives keep calling their customers for such offers).

Even if I would have submitted the request, why did I receive the cheque after more than 2 months? What's the use of the cheque now? I want to cancel the cheque, but again no help was offered regarding this matter.

Today I got another call from HSBC that I have to pay some minimum amount as I have received the cheque. I don't understand why I have to pay a minimum amount though I haven't used the cheque.

I have discussed the matter with our finance department and couple of times I have discussed the matter with you. As per your request I have stated all the difficulties I have faced with HSBC.

I would request you to look into this issue and take necessary steps to cancel the cheque. I would also request you to cancel my credit card. I don't want any further hassles using HSBC credit card.

Thanks,
“One of the most HSBC tortured user”

It happening in HSBC malaysia as well, the HSBC marketing will try to persuade to you take up the credit card by telling your waiver of annual fee as well as cash back but it is not happening. After few months I still don get my cash back and worst when i call customer service they just say they will investigate and eventually I had to call so many times with no answer given !

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: ckmdm@aol.com

hsbc is a 420 company recently i made my card payments it is reflecting in my bank statement they say that i have written some other card no and charged me late payment fee .then i cancelled the card and they asked me to submit the statement which i have done, but still they are sending me the balance amount.

HSBC is a very sneaky company they send out many card offers by different names some with very good interest rates that is how i fell into their trap. they sent me and offer for 0% for 12 months on balance transfers. it sounded great because at the end of the offer the interest was to be 9.9%, they first did what they said then they began charging me late charges when i was set up on auto payment with them, so i couldn't be late the first time they removed it after that they kept telling me they were not responsible if the payment was not on time even though sometime i had emails from them that they were on time when i told them this they said just because they received it on time doesn't mean it's posted on time there is no bank that i know of that has this practice and i have checked with many this is when i found out it was an HSBC card even though there was a different name on the card when i started checking my cards i had 4 HSBC cards and didn't know it. I think all cards should have to say who owns their company, i have had nothing but trouble from all cards from HSBC.

My mother also had a credit card in HSBC. Itseems she did not make the payment.. i have no idea.. she does not stay with me.. i am her daughter and I am being harassed by Ms. Tulasi from HSBC, Hyd for making the payment.. I do not have any contacts with my mother now... she and my sister stay abroad.. i have give Ms. Tulasi my sister's number also.. but inspite of this she is harassing me.. stating that she is going to send summons to my office address and asking me to make the payment.. why shoudl I and what legal way should I make my mother's payment.. i am also married and having kids.. my family is different now...

OVER CHARGES ON MY CREDIT CARD 1745 ON PLACE OF 1495. RS 249 ARE EXTRA CHARGES ON MY CREDIT CARD.
MY CREDIT CARD NO - [protected]
MY NAME IS - HARESH P ASHAR

I AM SHOCKED WITH HSBC WORKING. AFTER SEVERAL TIME REMINDER WITH SAME REPLY, I NEVER UNDERSTAND WHY THEY ARE CALLING ME CONTINUOUSLY.
IT IS VERY BAD SITUATION OF HSBC BANK. IF CUSTOMER IS ILL, EVEN THEN THEY ARE CALLING CONTINUOUSLY. PROBABILY THIS IS VERY ROUGH PART OF THE WORLD'S LOCAL BANK.

The card has been paid in full, yet monthly payments of $75.oo are withdrawn from my checking account. I want these payments stopped as well as any further charges made to it. My name is James Latta, I reside at 415 Pueblo Lane in Shreveport, La 71106.

Can anybody tell me why we are writing here? Is this HSBC Ombudsman portal? What is the advantage of writing here... is it personal satisfaction or are these HSBC people pay heed to complaints submitted here...

i applied for credit card about a month ago, but i have'nt got any response from you, tried your customer care number but none of the executive attended my call...please look into it.

dr saurabh garg
[protected]

Pay them their money and they'll stop calling you?

i also applied for an hsbc west side card 3 weeks ago.but i have'nt got any responce from them yet.

Arif Iqbal
[protected]

i am already apply you Credit card last 3 month before . I am complited all requirement for that. and I got a sms for your end on 11/8/08 with refrerence no. Reference No is : [protected] but Iam not able to check my status on net.

This is very rediculous to say about a multinational bank that, the executives/bank officials in Somajiguda(hyderabad branch) are too egnorant and rude in thier speaking with customers.

I actually made an advance payment of rupees 2000/- on the 3rd january-2008 and my billing date is on 5th of every month but the payment of rupees 2000/- did not reflect in the bill and when I called customer care people they adviced me to either raise a complaint in phone but it takes 3-4 days to get response or to go directly to go bank and meet Rahul Varma, he will solve your problem on the spot. So i decided to meet Rahul Varma in the bank, but in bank one lady officer in a single window desk said you cannot meet Rahul Varma and also if paid your money then it will may reflect in next bill.

Then, I asked what is the solution, then she replied me that go to Chennai branch( in very egnorantly). This peaple talk very softly when they ask us to apply for Credit Card but they responces in this kind of way after once we became a customers.

Venu Amancha;
[protected]

Dear sir,

I am already apply you Credit card last 3 month before . I am complited all requirement for that. and I got a sms for your end on 19-09-07 with refrerence no. Reference No is : [protected] & also i got one another sms alert as ur card has been dispatched to mailing address on 27-09-07. But there is no any kind of information. and No received any card.

If any delevary problem on mailing address please call me on my cell no.[protected]
If u update my mailing address thats better 4 u.

Pradeep N Patil
c2/12 Flat no.1/2
sector 16,vashi,
Navi Mumbai,
400703

regards

Pradeep N.Patil
[protected]

Please rectify that.

and awaiting your responce.

[protected] press 1 for english, then 3, then 0, then 0. But did you not check your mail a few months ago? Or the hsbcautoloans.com website? HSBC Auto Finance EXITED the auto finance industry in the US.

Santander bought out their portfolio and will now be servicing your loan.

Can any one get a hold of a real person there. What number do you have to dial to get somone to talk to you.

You should of payed before the 30 payoff. You had to pay 2 days interest. Its your own fault!

There is this thing called daily interest, the payoff you sent in was probably your balance owed, not the Payoff amount. The payoff amount would include the interest accrued from the last day you had made a payment until the day the payoff is received.! Per you contract!

Dear Sir,

This is reference to my credit card issued to me.When I received my card it was not working I cannot able to access anywhere.I complained to costomor care center and they asked me to send new card but till not I have not recieved my card.When I called to costomer care again then they asked me your old card has been blocked and new card will be issued to you soon.But till date I have not recieved my card while I am getting the statements of some amounts.

As I have not purchesed anything with this card and already paid Rs 2500/ as per instruction of recovery department as they ask me to close the statements as zero till the new card issued to me.

But till date neither I recieved my new card nor got the closeing of statements with zero balance.

Therefore I request you to issue me working card and make my statement with zero balance till the receiving of new card.

Details are as given below:

Name: Naveen P Yadawa
Card No. : [protected]
Mobile No : [protected]

HSBC was rated the worst credit card company under last year's survey. I can see the reasons why. It has limited customer service hours. I have called so many times in the afternoons and weekends and I had to wait until the next business day. Anybody who has HSBC credit cards can close them down and try a new company

The same happened with me. They have not taken even my Signature for the agreement then how can they consider me as a policy holder and most important how can they take money from credit card without any agrrement.

Dear Sir/Madam

Some 1 yrs back 2008 i was approached by HSBC credit card agents who kept on following up with me till i agreed to apply for their life time free crdit card. I had never used the credit card. After 1 yr i received a call from the bank that i had outstanding balance of Rs 4000.On enquiring about the transaction the bank told me that the same has been deducted towards TATA AIG General Insurance premium.I was shocked to hear that since i had neither applied for the same nor received any such policy either from TATA AIG or HSBC. I got my card blocked and asked the bank to cancel the policy as i had not applied for the same.
After that I called HSBC and TATA AIG many times. They are saying that you have to give written application for cancellation. Then I told that I have never opted for this policy then why should I apply for cancellation.
But they are always adding that amount to my statement.

Finally I destroyed the card.

But, still I am getting the calls from them regarding the payment.

Please help me what should I do in such situation.

AS I HAVE NEVER GIVE ANY ACCEPTANCE IN WRITTEN THEN WHY THEY ARE CHARGING ME FOR THIS KIND OF POLICY.

Hope for a positive reply me from your end.