Hughes
Reviews and Complaints

For the past month my husband and I have alternated calling, emailing and chatting to complain about our ability to watch netflix or any video using our hughesnet service. We have done everything they have asked, and spent countless hours on the phone to resolve. They never suggested they would come out to service the equipment. To date we do not have a usable service and paying monthly. Our account is on autopay and we have never missed a payment. We have not had any help resolving, even though we have called a dozen times to complain. Useless service. Useless product.

I am highly disappointed with the Hughes net service I never got to use. I didn't get my complete refund back then I was asked to send back an arm from a dish that is located at on my roof. I was told I would get phone calls back and never received one. I was told they did not know when the service would even work. I would never recommend the horrible Hughes net service to anyone. I have never felt so disappointed and disgusted with something that was worthless.

I have had Hughes-net for several years because it is all that is available. It has been mostly poor service, it is up then down, it is always slow. Now comes Gen 5 advertised and sold as the fastest yet. It the slowest I have ever had. I tried multiple speed tests with a download going from a high of 1.6 Mbps, and and a more consistent low of .18 Mbps that is not a typo. I tried their chat which took and hour plus to get only ready to test the system. Reason is they are so overloaded with complaints that the agents are helping multiple people, one agent actually sent me a transcript she was having with another person exposing his email and his complaint which was slow speed. I tried to call but the message says call back later as they have extremely high cal volume, meanwhile they have been paid in advance for this service. I have sent 6 emails all have gone unanswered.

We bought a sales pitch from Hughesnet promising faster service and the ability to route our cell phones through our internet (as we had with DSL). Not only is out internet very slow, we simply cannot use our cell phones. After a long phone conversation today (1/4/18) with Carl form Hughes' Customer Service, I was advised to disconnect or even unplug all other devices connected to the internet, even unplugging our smart TV. Seriously?Everything is connected to the net today. We are seniors living in a rather remote part of southern Colorado, and our cell phones are a lifeline! Slow downloads, etc., are an inconvenience and irritation, but inability to use our cell phones could be life threatening in our circumstance! So, if I need to make an emergency call I should first run around unplugging things? That is utterly ridiculous, yet Hughes refuses to waive or even reduce their buyout. Does anyone have a success story in suing them?

I was never told about a contract with this company and had problems within several weeks and called them and said a technician would get in touch within 24 hrs and no phone call then sent me a collection bill in the mail and I sent the modem back and was still charged. I was charged over $800 and now it's been turned over to collection agency because I couldn't stay on the internet for more than 10 minutes said if I was in a room close to the modem I had to be on the 2.5G and room further away it had to be on the 5G and told me I had to keep switching back and forth and told them I was not notified when this was set up nor did I sign anything. This was not my fault and I'm not paying these fraud people anything.

I had Hughesnet service a couple years ago and still have the equipment on my house because the install guy drilled into my roof. The actual roof which is going to need replaced now because water is getting inside my house. When my husband got home and seen what he did he was beyond mad. They sent someone else out to fix it. This guy shows up and agreed that was pretty bad and not to worry he would move the dish and fix everything. The guy moves it alright and puts it next to a bedroom window and drilled into my house. The actual house. For whatever reason I don't understand why they couldn't have used the same spot my other tv Dish was in!

I signed up for Hughesnet internet $79.99 a month plan. When I did, the salesman tried to sell me service insurance and phone service, but I declined, telling him I only wanted the 79.99 plan.

When I got my fist bill, (after I paid for the equipment) it was 124.69. After spending 25 minutes on the phone to try to get it straightened out, they finally deducted the extra charges off my bill. The following month there was an additional $200 on the bill, supposedly for an early cancellation fee for the phone service I never ordered.

I spent another 40 minutes on the phone today trying to get that straightened out, only to come home and find the charge still on my bill. Customer support sucks. I was constantly put on hold, and they resolved nothing. Probably the next step should be legal council.

I'm new to your company and was explained about tokens. My impression they were there if I were to run over my "metered" time. I purchased 3 (12/5/17-$9, 12/9/17-$15, and 12/15/17-$30) different times. Now my current bill (B1-[protected]) has them included on the bill. This would be charging double.

Please fix this problem and teach your people manners. This occured 12/26/17. I would like this portion ($54) refunded. My bill is normally $66.01. My current bill (B1-[protected]) is $96.01.

The question I kept asking (Summer on-line and Nathaniel by phone who hung up on me) if I paid for the "token" already, why am I paying for them again in my bill? This is going to make me re-think about using this company. As of right now I will not recommend this company to my family and friends.

I would appreciate a response.

Lydia Strusz

I have had internet for maybe a month. I had to call very next day for poor reception. It has only gotten worse. I call and get CS agents I cannot understand. I want to cancel this unsatisfactory service. I have to use my phone data to stream anything. When watching, maybe 5secs of stream with greater than 20secs of interruption., then back to 5secs of stream. Very very annoying. This is NOT WHAT I expected. I ask you cancel my service WITHOUT penalty. I tried to cancel earlier but my email was returned
San # DSS35578282
Pam Burcie

I dont know if this will reach the head office but I am here see what you as a company are willing to do about my wi fi. I have had your system for a couple months and a week ago it went out and I have had no service since then. I have called repeatedly and they tell me to call back in 24 hours because the weather is cloudy or snowy or windy... I explained I live in the u. P and it snows here almost daily and they tell me that I signed a contract (Which I dont remember seeing) stating that weather will effect the wi fi. I explained that I specifically asked the installer if snow would be a problem and they assured me it wouldnt. I understand that if a storm rolls thru it would effect my signal but over a week of no service is rediculous. I asked them if I could cancel since you are not providing the service you led me to believe I could expect and again they said call back in twenty four hours to see if the weather has changed... Please let me know what I can expect from you in solving this problem. Thank yoy
You can reach me at [protected]@yahoo.com

Hughes Network [protected]
First off before we ever let them put it in. We were told our phone company no longer serviced our area. Which was not true we later found out. We were also told we could keep our number. After many complaints we were told they didn't know why but it couldn't be ported over. They had given us a temporary number to use so we said we would just keep it since we could not get our old number. Then for months we would call and were told they had no record of our account. Then we had to figure the problem and they had given us the number. Then the next time same problem.
Next problem from the beginning calls would be dropped, the line has so much noise on it and not only that you sound like you are talking in a barrel.
This has gone on fo five months. Customer service is so rude and knows absolutely nothing.
We have had service since the first of July. It is so embarrarrissing. It is a joke to my friends and family. I want out of the contract!

I have attached an outline of all of the problems my husband and i have had since contracting with hughes network through our dish network bundle. We have made numerous phone calls in an attempt to get the problem resolved, as you can see by the outline, and because we received no satisfaction, we have now terminated our contract and have contracted back with atlantic broadband. We were told we will have to pay $400 for early termination but because of the reasons outlined in the attachment, we do not feel we should be bound by said contract.

We bought into hughsnet last year because we live in the mountains where cell service is impossible. Its been a nightmare of lies and deception. They claim if you use all your monthly dara that your phone will still work, thats not true. This has happened to us 2 times now and both timed they cutoff the phone too. Makinh it nearly imposdible to reinstate because they CUTOFF the phone, so we hsve to travel into cell service are to make these damn near impossible customer service calls. And their customer service people still insist there is no problem with the phones but they could send a service tech out at our expense (im already over paying i aint paying nomore). Im thinking about quitting thus contract and let them take my butt to court!

I have had your wifi service for 7 or 8 months now and it has been working well with some slowness until now. Now this month (the new month has been on for About a week today is 11/25/17) it's basically completely slow it will not stream one episode of Netflix it will load internet pages extremely slowly its just practically useless and I'm not throttled this is the data that I paid for. There had been some poor weather in the past but it's never caused this much slowness to the point where there's absolutely no full episode being watched all day. I feel as though I shouldn't have to pay $100 for internet that works less effectively than when it's throttled. I would like to see it fixed and running properly. We have our Netflix turned down to stream at 0.3 gigs per hour the lowest you can. I also rebooted, unplugged and reset web acceleration, tried solutions presented on your website and nothing solved the problem. Not sure what information you might need so here's these
SAN: DSS33946174
ESN: [protected]
Diagnostic Code: [protected]

My email is [protected]@gmail.com and I have no phone service here at my home. I rely on HughesNet to provide me with wifi which I use to make calls and such. Thank you for reading and I hope to hear back soon.

Lyda

I just moved to Missouri with my family and was trying to find the best deal on cable and internet when I ran across hughesnet. I found their prices to be reasonable and they actually worked with my cable provider so I signed up for their services. I was hooked up to the service this last thursday. It is now only the following monday and due to a incident with my cat and where the tech put my modem in my house my modem got knocked off and fell to the floor. Now I have no internet service. I call the support number and went through several different options for them to try to fix it on their end but none of them seemed to work. Now in order for me to get my internet service fixed and before a tech will even come out to my house to fix the problems I have to pay them $125.00. Then when our bill comes in I have to pay for service I have not been able to use plus the connection fee and any other charges they want to tack onto my bill. This company is a total rip off. What ever happened to making customers happy with the products your company provides? It is not like I made my cat knock over my modem. Why should I have to pay for something that was out of my hands in the first place? I will not do it and I will be posting my story on every website that I can and the BBB to let them know what kinds of businesses are out here. I hope that the CEO of this Hughes net company reads this and maybe sees the light on how wrong they are doing their customers. If you are reading this, I hope you live living in hell cause that is what I am going to make your life into, a living hell.

I'm new customer, (less then 1 month). Just moved to Maryland. When I called about electrical service, (power) I was transferred to agents from companies trying to get me to buy their services. One of these services was Hughes-net communications. I didn't know any better so I agreed to use their service. They promised service was best in area and would guarantee product/service. A technician came out around October 20. I told him where I wanted the wire to come thru the house. This didn't happen. He drilled in thru the molding. I again told him I didn't want it there. His excuse was that only place he could enter home and would cover access hold with caulk. I wasn't happy but did agree to it. Technician installed internet and phone line. I advised him I was going to purchase a phone. He said I could use any of the inside phone jacks. I purchased phone and tried to use jacks. None of them worked. I called company and was told I had to use their phone box. Agin no not what I was told. I started to have dropped phone calls as well as internet issues. An agent told me that I couldn't use any of my other phone extensions because I was to far away from phone base. That's crazy. As far as internet issues, the system seemed to be working fine. I would have to address internet issue when it goes down. I was told to document when service goes down. System kept going down, coming up, and going down again. I called company and was told system was working fine. I spoke to an agent, (Carlos) and stated since haven't been with company (less than 45days), I could cancel my account without any penalty. Again he assured me they would fix problems. Over weekend internet crashed for over 1 hour. I called company on Monday to cancel and was told I couldn't without paying a cancellation fee of $400.00. A supervisor, (Alex) said no way out of contract with paying fee. I asked about my problems with internet and was told they were working on the issues. Again, I'm unhappy with Hughes-net communications service. I've been promised service but have received nothing but headache and trouble. I have no other recourse but to register a formal complaint.

My fiancé called Hughes Net and they were extremely rude to him! They were trying to rush him threw and just wanted his credit card number without fully explaining everything to him.. They made smart remarks and my fiancé was extremely upset with the whole thing.. He hung up needless to say I'm not recommending Hughes Net work to any one and I am filing a complaint with the BBB!

I signed up for the Hughes.net service for 2 years. At the end of that 2years, I tried to cancel. I was told over 3 times that I could cancel in May 2017. When I called in May, I was told I could not cancel until August 2017 but they'd be happy to drop my bill down some.

I called in August and it took me over an hour for them to accept my cancellation. I had to argue over and over and FINALLY got them to process the cancellation. I was told that I would be receiving a return kit to return 3 pieces of equipment.

On Sept 15 I had yet to receive the pckge. I chatted online with a rep who stated the cancellation has just been processed on 9/13 and the pckge would be sent shortly.

On Oct 15th I called in - explaining I had yet to rec the pckge. Today, 11/13 they have taken $324 out of my account, unauthorized, for equipment that I have not returned because I have not been given the opportunity to return it.

Today - I have talked to Oriana, Aj and finally after asking over 11 times, a supervisor Jenny who finally gave me tracking # that shows they delivered the pckge to the wrong address not even in the city I live in.

This was shipped on 9/13 - but the previous two reps didn't tell me this, rather told me the package had NOT been shipped. Everytime I communicate with the company - I get a different version of what has happened.

All of the reps I have talked to today Refuse to refund my $ which is causing overdrafts and my mortgage pymt to not clear. States they can send another return kit and refund my money in 14 business days. I am a single mother of 3, now overdrawn, cant pay my mortgage, feed my kids and will have hundreds of dollars in NSF fees over a mistake that is not my own, when I have diligently tried and tried to follow up.

Supervisor Jennifer YELLED at me and basically told me that it was my fault and that I was lying. Over talked me, called me a liar, when I have the print out from UPS stating it was delivered to the wrong address, not even in my city. Refuses to over night another package, Although Oraina stated to me this morning she could overnight another return packge to me, Jennifer the supervisor says they can not.

Jennifer tried to tell me my address has changed, but I have lived in the same location over three years and the length of this horrible experience. Once again, calling me a liar.

Considering the error is on their part, and that I get a different story every time I call, I do not have much faith this will happen. This is a scam, even Jenny the supervisor said to me that she answers these kinds of calls all day. There is a website, https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling, full of the same type of complaints.

I ordered internet service 2 months ago. I have not had service working more than 10 days in that 2 months. I have called repeated times and have had 4 service calls and internet still not working. I called to cancel my service and Hughesnet still says I am in a contract for 2 years and will charge me the early cancellation fee. I explained to them I am not receiving internet how can they keep me in a contract when they are not providing a service. This company has the idea I need to keep calling daily, at 1.5 hrs on the phone at a time, to report my services not working, and take off wk at least once a week to meet tech to fix meet the tech to fix srv. Totally unreasonable. I canceled service anyway, the headache of there service stinks. They charged me early cancellation fee by nights end, wish they could fix my service that fast. I will dispute charges and fight them, but have a feeling it will b a long crappy battle. They ripped me off for 2 months service at $145 And now $ 416 cancellation fee. Company is a total rip off and would never recommend them. Wish me luck in my battle. I pray no one else signs up for this nightmare

I have been calling Hughes Net for the past five months since June 1, 2017 to cancel my service. I have been charged every month since that time. I did not authorize these payments as the service should have been cancelled. I called again today on November 9, 2017 and was told I had never called and that I would not be refunded. I had to ask to speak with a supervisor three different times before I was allowed to do so. The supervisor that I finally was allowed to talk to Rudy Fernandez was rude, disrespectful and not helpful. This is unacceptable. I have been a good customer for over two years, I never missed a payment and never had any other issues beyond the speed of the internet. I cancelled the service because higher speed, fast internet service came into my area. I should be refunded the 306.30.