Hughes
Reviews and Complaints

I have been testing my speeds since I got the Gen. 5 . As per requested I use testmy.net. My speeds are always different as expected but they are always lower then should be ! My downloads vary from 1.1 mbs to 44 mbs - my uploads range from 115 kbs to 2.1 mbs ! One day they are live able and the next slower then when I was years ago on a phone line connection ! Tech. Support has told me MANY times so far that they are working on this problem. This month they gave me free Internet ! I don't want free Internet ! I NEED at least 80% of my 25mbs upload and 80% of my 3mbs upload. The problem seems to be getting worse by the month! Is there a glitch with the Gen. 5 ? Or is this something else ! Would love to hear from you . KEN

This is jason wright and i spoke to a representitive a few days ago about paying a partial amount on my bill and then i could pay the rest in a few more days and the agent said that was fine and they would turn my service back on but they lied because i checked my service and it was still off ..I called them back and asked to speak to supervisor and they said no we cant help you even though the agent give you the wrong information..This is a sorry excuse for an internet service and i will not ever use them again or recommend them, ..Its pathetic

I was hooked up with Hugheset and Directv through a bundle package with AT&T, hugh mistake on my part. I'm still dealing with Directv and AT&T trying to resolve issues with them. I was supposed to be signed up for a $99.00 package deal but I was immediately hit with separate bills from Directv and Hughesnet that that totaled $145.70. I've spent the past four months trying to convince Hughesnet to honor the agreement but without results. I finally terminated my service today even though I was hit with a $338 termination fee. I spent hours on the phone trying to resolve the problems I have had with their customer support but believe me they have no sympathy at all for anyone's situation.

Choose another service is my advice!

When hughesnet and att merged att offered a package deal of television and internet for $51.87my wife an I signed up with a two year contract. after the first year hughesnet att jacked up the price to $91.87.
I called and challenged the price increase and after some extended arguing and finally telling them to cancel my contract hughesnet att relented and honored the contract price.
after 2 years the price went back up to $91.87 at which point I again called and negotiated another discount which got price back down to $51.87 for an additional year. for one month the new price was honored. then for 2 months the price went up $10.00 to $61.87 and in aug 2017 the price went back to $91.87.
Again I called to challenge the increase and hughesnet att refused to even acknowledge the new one year contract ever occurred
in short it appears att hughesnet runs a systematic scam to raise prices inspite of their contract in hopes people will not demand the contract prices are honored.

I was horrified to see that this company drilled a huge hole right through the side of my house. This hole went through my siding and into the wall of a bedroom. This is a rental of mine at 1714 walnut st ...dakota city ne 68731.. They did not have my permission to do this

They also attached the dish so tight it tore off plywood from the deck when I took it off. There was close to $400.00 damage to the house that I expect compensated for

I bought into Hughes with the promise 20 Gig was plenty for a small family. That was a lie. It lasted two weeks and I have been writing them from my computer everyday with no response. always a Supervisor to return my call and not once did I ever get a Call. Most are foreign and give you crap. One sent me a nasty email about my roof and siding and wished me good luck. That's not a good way to run a Business. I want that worthless crap off my roof and my roof repaired from the lag bolts and my siding replaced from the wires ran through. I wasn't told my phones couldn't be rehooked up and lost my fax. This was all hidden till they get you hooked. Now they say 620.00 to get out of Hughes Net. I have cut your ability off to auto collect from my account because I have been deceived and severely lied to. My home damaged and a promise of a Supervisor call everyday for two weeks and none has called. I just want you to remove your Equipment and walk away . I have filed with BBB Consumer Affairs and Rip off. Now I will work on the thousands I have on Twitter and Facebook, You cant tell some one your getting a good deal for a small family when its not. Your Tech had the balls to tell me to unplug it. He was in India or some foreign Country and didn't know what he was talking about just like your installer. That guy couldn't answer any of my questions. I gave him all zeros on his Survey. Id find people who are knowledgeable to install your equipment. I would appreciate a follow up from you and telling me why you think I owe 620.00 for something you promised and it didn't happen! I want out of this so called agreement or I will wait and then in two years you will fix my home. I didn't tell the tech to put the antenna on my roof. He did it because I wasn't near him and his gruff attitude . Please respond. I'm sure I have left out several things I am upset about. Your techs. said they made several attempts to contact me but my phone didn't work. Well they gave me a new phone number and I had to correct them on that and still haven't herd a thing but nasty emails. I've saved them all.
Michael Manlove
550 Newman Dr.
New Concord, Kentucky, 42076
[protected]@hotmail.com
[protected]

I moved to a rural area and contracted HughesNet for internet service because they were a partner with DishNetwork who we have loved for many years. Dish said they were a partner with Hughesnet. Because we have had such great experience with Dish, ... we trusted their input.

For the past 6 weeks, we have experienced variations in speed and dropping of the internet. I have been on the phone for hours with tech support trying to figure out the problem. I was on for 2 hours last week and another hour today.

I just want to cancel my service and move on - BUT - after talking to 2 supervisors, they won't let me cancel without a termination fee of $400. I told them I would be willing to pay all of my current fees and return ALL of their equipment but I don't feel it was right to charge a cancellation fee when it has never worked properly.

Every time I call in, I have to go through the same process with every new agent. Troubleshooting, testing, turning on/off devices. I have spoken to Dish Network and they keep referring me to HughesNet. I am getting more and more upset with every minute I am on the phone with customer support.

I finally asked the supervisor to PLEASE just let me cancel. Let me pay my current bill, and send back the equipment. Just don't charge me the $400. I told him he could make me very happy if he just didn't charge me the $400. Then, ... he went ahead and gave me a $110 credit to my account so I could troubleshoot more!

What?! I told him, it didn't make any customer satisfaction sense to give me $110 and then want me to waste more time with a NEW technician doing the same thing I have done 4 times already. I am grateful for the offer of $110, but ultimately - I just want good internet service and it can't be provided by Hughesnet. I don't want to complain, I just want to get out of the contract without a fee. I don't think it is right when I have been trying hard to stay with Hughesnet.

Please, you can make me extremely happy to just cancel my contract with HughesNet (customer for 6 weeks - none of them good), and don't charge me $400. That's it. Really it is not that difficult. I don't even want to waste anymore time complaining on the internet, or telling friends what a poor experience I have had. I just want to get out of the contract and move on. Let's part ways and agree to disagree. Keeping me on is not going to satisfy me as a customer at this point.

Please contact me: Bob Baker, [protected], email: [protected]@fabbakerfam.com

I have been getting these pop-ups, on my PC when I am on different websites since August 4 from the link below. http://messages.hughesnet.com/scccp1.cfm?SN=12229264
It says, "This message is being sent to you directly from HughesNet to collect payment on your account. If you need assistance call for information: [protected]. I have a bundle account with Dish TV established on August 3, where HughesNet is my ISP. I have no billing account with HughesNet that I know of and the credit card that they have on file is not mine. I have talked several times with both HughesNet and Dish TV. Dish told me that it's a bundle account and the payments are together. They also said that I should not be receiving a bill from HughesNet. I have not received a bill from HughesNet, just annoying pop-ups on PC which I would like removed. Below is a list, from my online history, of the times and websites that pop-ups occurred.
AUG4 10:20 AM MyBenefits - Common Access mybenefits.metlife.com
10:21 AM http://messages.hughesnet.com/billing/sdcc.cfm?SN=12229264 messages.hughesnet.com
AUG 13
3:04 AM https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwingMDc39PVAhXCwlQKHe89DgEQFggoMAA&url=http%3A%2F%2Fwww.fbdown.net%2F&usg=AFQjCNFPwkNPCBKSSdqSWnjAKXu23x3Qygwww.google.com
3:04 AM http://messages.hughesnet.com/billing/sdcc.cfm?SN=12229264 messages.hughesnet.com
OCT 6
10:19 PM Top 5 audio enhancers for Windows 10 windowsreport.com
10:19 PM HughesNet Important Message messages.hughesnet.com
6:31 PM DISH Customer Account Login | [protected] | DISH Perks | DISH my.dish.com
6:21 PM https://hughesnet.skylogin.com/idp/Authn/HNSLogin hughesnet.skylogin.com
OCT 7
2:59 AM DISH Customer Account Login | [protected] | DISH Perks | DISH my.dish.com
2:59 AM HughesNet Important Message messages.hughesnet.com
SUN. OCT. 8 11:03 PM https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0ahUKEwjSyq-n1OLWAhUhMZoKHS1tDwYQgD0IKTAB&url=http%3A%2F%2Fwww.vudu.com%2Fmovies%2F%23!content%2F168123&usg=AOvVaw2IarS33lg0FxhC0W_kFwYWwww.google. com
11:03 PM HughesNet Important Message messages.hughesnet.com
11:34 PM MetDaan - Flawless hairstyles for your little girls 😍❤️👌 By:...www.facebook.c
11:34 PM HughesNet Important Message messages.hughesnet.com
10:12 PM feats definition | English dictionary for learners | Reverso
10:12 PM HughesNet Important Message messages.hughesnet.com
OCT9 3:44 PM www.hometalk.com Unclog a Toilet Without a Plunger|
Hometalk 3:44 PM http://messages.hughesnet.com/scccp2.cfm?SN=12229264
This is history from one browser. It happens on Google Chrome, Mozilla Firefox, Microsoft Edge and Epic.

We just moved into a new home in Pflugerville and set up internet with Hughesnet. After four days of horrible service my wife called to cancel service. The customer service representative that she spoke with tried to upsale us to a higher package and all we wanted to do was cancel service. After about 30 minutes of back and forth the customer service rep said that it would cost us $400 to cancel service. We have only had service for four days and have to pay $400 to cancel our service? That is the most unethical business practice I have ever heard of. We should not have to pay anything due to Hughesnet's horrible service. We also stated that we would like them to come out and take the dish off our home. Then we find out that we would have to climb up on the roof to do that part and that they don't take their own equipment down. Just the thought of knowing that once Hughesnet made a sale to us and won't do anything to help their customers makes me think they are in the business of scamming customers! It has now been a week since our call and my wife has not received an email confirmation for our cancelation and we still have internet service. My assumption is that Hughesnet is still trying to make a buck vs. giving great customer service. Had I known we would be going through these issues, we would never have used this company. I can assure you that we will not be using Hughesnet ever again and would highly encourage anyone looking for internet to NOT use them either. Even on the Hughesnet website, there is not a link to contact them with this complaint which leads me to believe they don't want to deal with unpleased customers.
I'm very disappointed in how things have been handled and even more upset that I am having to write this review as we are not finished with this process. We want a full refund for everything involved on our account and want the Hughesnet dish off our home. The Site Account Number (SAN) is: DSS35346378. My personal email is: [protected]@yahoo.com

Set up transfer of service from Texas to Nebraska. Was told didn't need to move old equipment because it was outdated and new Gen 5 equipment would be installed. Set up the move and new install date. Hughes failed to install on scheduled date. Called to cancel service. They offered $200. to reschedule install. I said no, because no quarinty that would be completed and already to off work with loss wages. They said now I have to return old obsolete equipment that was previously stated to not be required or be charged including cancellation fee. Seems a bit unethical to me.

I called to cancel my service on March 3, 2017 .The representative that I spoke with kept saying that I should only suspend service.I finally agreed but my understanding was that it would be turned on whenever I called back.I called today, Sept.8, 2017 after noticing that a pymt of $98.25 was taken from my acct.There is no one living at that address and I was told that I can only get a prorated refund because it came out on the 4th of Sept.I am a disabled person living on limited income and now am dealing with hurricane Irma.I was told my refund would take 30 days but that I could call on the 18th to request my prorated refund!This company needs to look at their policy on this...I was hassled into just suspending my service and now when I desperately need that money I Have To WAIT! I know that you can tell that there was NO SERVICE USED ! Please refund the full amount to me ASAP I need it more than your company does.PS.I was never late with a pymt.the entire time that I received your services and I purchased my equipment. Cheryl A.Bell
922 NW Baughn St.
Lake City, FL 32055
[protected]

I am writing on behalf of my mother, Martha Helpingstine, account number DSS34258644. I am very angry at the way she has been treated. She called to cancel her service on July 7 and again on July 14. After receiving the box she returned the equipment on August 19; UPS tracking says it arrived on August 23. She was still waiting for the final bill. On August, 25 she received a letter from Joseph, Mann & Creed collection agency demanding $660.58. You sent her to a collection agency before even sending her a bill or even receiving the equipment. She called you on August 28. She was assured that the equipment had arrived in good condition and you told her she did not owe you anything. A few days later, she received a very nasty call from the collection agency. She was told, “You are dealing with us now.”, and threatened to take her to court if it was not paid in full.

This woman is 82 years old. You people and the collection agency certainly appear to be trying to take advantage of an old woman. That' not what your company is supposed to be about but it appears that way.

First I would like to know why you sent this bill to collections if the first place. She understood there would be a penalty and was waiting for the bill you said you would send. The equipment was returned in a timely fashion as soon as the shipping box arrived. It appears to be someone was not doing his or her job.

Second, you caused this problem and YOU need to fix it. If she does not owe anything then YOU need to contact Joseph, Mann, and Creep and tell them to back off.

Third, I want email confirmation of exactly what she owes and why she owes it.

Please do not call Martha. The harassment she has received has been a too much for her to handle. If necessary you may call me, Willie Helpingstine, at [protected]. You may have to leave a message as I am not allowed to have my phone while at work.

Sincerely,

Willie Helpingstine
[protected]@yahoo.com

HughesNet does not allow me to port my LEC wireline number from Frontier Communications.

This is in violation of Federal Regulations, specifically title 47, 52:34 "Obligations regarding local number porting to and from interconnected VoIP or internet-based TRS providers."

(a) An interconnected VoIP or IP Relay provider must facilitate an end-user customer's ...valid number portability request... either to or from a telecommunications carrier or an interconnected VoIP or VRS or IP Relay provider. 'Facilitate" is defined as the interconnected VoIP or VRS or IP Relay provider's affirmative legal obligation to take all steps necessary to initiate or allow a port-in or port-out itself or through the telecommunications carriers, if any, that it relies on to obtain numbering resources, subject to a valid port request, without unreasonable delay or unreasonable procedures that have the effect of delaying or denying porting of the NANP-based telephone number. ...

(b) An interconnected VoIP or VRS or IP Relay provider may not enter into any agreement that would prohibit an end user customer ...from porting ...to ior from a telecommunicatios provider."

I complained to the NY State PSC who referred me to the FCC who forwarded it to HughesNet, who replied with a nonresponsive answer. HughesNet did not reply to my response to their response. The FCC excused itself from taking further action.

Why does everyone ignore this clear violation? Who will enforce it?

I signed up for both the HughesNet Internet service as well as their phone voice service a year ago. From the outset the phone service was terrible with dropped calls, garbled communications, and long transmission delays. I then discovered for the first time that the phone service was Voip. (Voice over the Internet Protocol) This is never disclosed by HughesNet. Check their website. I assumed they had their own regular phone exchange like other carriers or had contracted with other carriers to handle the service.

The internet service was slow but usable most of the time. It had a lot of latency delay. I upgraded to their generation 5 service recently with the hope that both the Internet and phone service would improve. The Internet speeds did go up some but it still has a lot of latency delay and the speeds during the day vary substantially. It does not live up to their high speed Internet advertising claims.

The phone service, did not improve. It got worse. I called HughesNet and cancelled my phone service. I had a long conversation with them about the early cancellation fee since the phone service was of totally unacceptable quality and the type of service (Voip) was never disclosed. They finally agreed to fully waive the cancellation fee. Then they billed me and charged my credit card for the cancellation fee totally contrary to their prior agreement.

It has been my experience that HughesNet completely lives up to their terrible reputation and is totally deserved.

08/16/17 - The customer service Technicians are HORRIBLE. First of all why every customer service rep/tech that I spoke with today could not speak good english. I called 5 times today and was disconnected twice by the automated service and 3 times by the rep. because they could not hear me because of the DELAY in the phone service, and that is the very problem I was calling about. I want this fixed, that's all I'm asking. The 5 second delay is more like 10 second delay.

I was lied to from the beginning back in Oct 2016! I was told that phone came with the internet so I cancelled my then phone service. When they hooked the phone up I had problems from day 1. I started complaining about and calling them and nothing was ever done! If internet is down which is alot...so is the phone. There is a delay when ppl are talking on the phone and it is so frustrating. I have been so miserable with the phone system since the day they installed it! It is the worst phone! I am not happy at all with Hughesnet! I cant wait until my contract is up so I can get back with the good internet!

This service is laughable. I was lied to from the beginning! First I was told that no matter how many devices were relying on the internet, I would never be able to use all of the data, it takes, on average, 15 days and we are out. The connection and reliability simply makes me mad. It's foolish of me to continue this without some sort of reliability. Please begin providing some sort of service, any at all would be an improvement.

While with them I had to call in multiple times because I was not able to do everything the sales rep who sold me the service said I could. They also sold me and inappropriate modem when installing the service and wanted me to purchase another one to help with some of my issues. Kept upgrading and upgrading, But I was still unable to do normal things like view YouTube videos or upload any videos which I told them was part of my business and I needed to be able to do. Never was able to speak to someone in the US, always had to struggle with understanding someone from another country. I moved addresses and wanted to cancel service but was talked into going ahead and moving with them and if things didn't work out they would not consider it a brand new contract after the move but would be able to cancel at any time. After the move and about 30 to 60 days I called to cancel and they would not cancel me without a $400 buyout because they said my contract automatically renewed when I moved. So I paid the $400 and they were supposed to send me a box for the satellite dish part to mail in and I never received the box. So I called and they had sent the box to my old address! Unbelievable! So they were supposed to send me another box and I never received it. Looked on my account and they had taken out an additional nearly $400 I assume for the part. This is criminal! I want to file a lawsuit but need a good attorney that has experience with Hughesnet.

In December, 2015, I called to cancel my service [protected]). Your representative claimed that all calls are recorded but mysteriously you have no record of the call. I called again in May, 2017 to complain and obtain refund for charges for services never used or received. They finally cancelled the service but argued with me on where to send the cancellation packet to return the equipment. Despite my attempts to convince them that we had moved and needed it sent to our new address, they sent it to our previous address. Now they are charging us $327.75 for the equipment. When my wife called to complain, they were of little assistance claiming they had no responsibility for this issue and gave her the address where to return the equipment and said it was our responsibility to obtain the box and return it. He also said we had to return some equipment that is now on the property of where we used to live. We no longer have access to that equipment on the roof of the property. I would like for them to work with us in resolving this issue with providing us with a refund for services we never utilized and the charge for the equipment since they did not work with us on where to send the cancellation packet. We will attempt to return the equipment we have in our possession if it can be located since so much time has passed.

We signed up for Internet service in 2013. It is now 2017 and after many years and attempts to quit after my 2 year agreement was up I finally blocked their access to my account. They would not allow me to cancel. Now they say I owe them $365 for the two year contract which was fulfilled years ago.
It is a fraud company and scammers. Liers. Horible, lousy reception and speed. Foreign speaking so called customer service people.
A corrupt company with no ethics.