Hughes
Reviews and Complaints

Had it installed and the service was horrible. After 3 days I called to cancel and they tried to charge me. They dropped the charge and sent a box and label to return the modem and power cord. Nothing was said about a radio transmitter. I returned it and 3 months later I get charged out of my account 213 dollars for a transmitter I knew nothing about! They will not refund my money!

I never signed a contract for internet service and I am being told I have to pay over 700.00 now I will not pay for slow internet and I won't pay for it at all whenever I never signed a contract they said that they couldn't send me a copy of the contract and said they have a signature so I want a copy of it and said they can't send me anything so I am not paying

I am writing to inform you that your company took funds from my debit card without my permission. My daughter has an account with you that on more than one occasion she has attempted to have her service disconnected. The reps she spoke with refused to cancel her service, refuse to allow her to speak with a supervisor. She was given the run around. Her service is not cancelled because you withdrew the funds from my debit card. She has been moved from the service address since january 15, 2018. There is service that is not be utilized and your reps refuse to cancel and now funds have been taken from another person account. I am requesting that the funds be refunded to my account. Since I was not allowed to speak with a supervisor or manager I will continue to contact you through email. Should my funds not be returned in 30 days I will seek legal actions as well as report this company to the better business bureau. I look forward to someone responding to this email with a solution we will all be satisfied with.

Hughesnet advertises fast speeds with Gen5 - we have never been able to watch youtube videos unless they were at low resolution. We upgraded to the 50 GB plan because data disappeared halfway through the month without downloading files or watching movies. There are only two people in our house and one computer. We can't watch movies on demand through cable TV because it uses all our data just for one movie download.
Hughesnet has deceptive advertising on TV and through their sales people - we have the highest data plan available and we cannot get the service HughesNet promises on the TV commercials.

Hughesnet will tell you they have 25 mb speed but after install they have deliver about 7 MB speed. I have called twice, both calls took over an hour and neither solved my problem. The support is horrific. You cannot understand the person that answers. Its better to just ask for a supervisor immediately. That hold time takes about 30 minutes before you get an English speaking person. I have spent a couple hours, time off from work to meet a repairman and I still have 7 MB or less.

Dont do it. Save yourself the trouble.

David

When moving I discontinued hughes net service at my previous residence. I briefly had two residences, therefore the equipment needed to be returned from one of the locations when my move was complete... Boxes were provided to return the equipment in, however, I was expected to climb on top of my house and remove a piece of equipment from the satellite dish... When I contacted hughes net and asked for more time so that I could find someone to help me, I was refused and they had absolutely no concern for my safety. Apparently irregardless of a persons physical limitations, they are required to remove this themselves or face an outrageous fee for failure to return the equipment...

I signed up for HughesNet in November of 2017. Where I live, satellite is my only choice for internet...other than dial-up...which I had for 10 years! So, that being said, you know I have patience. I was lead to believe that HughesNet had better speed and the data usage would be comparable to the other company I was with. I only signed up for the 10gb plan. Well, to start with...the first 20 days were suppose to be kind of a "Free Data Usage" period, according to the salesman and what I had read but, turns out that only lasted about 12 of those 20 days. Then, within the next three days or so, my data usage limit was maxed out! I called but, it's like talking to the wall next to me. Nothing was done to help. I've rode through what just became my third or fourth billing cycle and the results have been the same. My data is used up in the first week. I have complained through BBB and HughesNet claims they are going to call me to try and resolve my issue. Hasn't happened yet. I'm asking for cancellation and to be sent the packaging to send their equipment back and also, I don't feel I should have to pay their ridiculous early-out fee. I just don't like their way of doing business.

Our internet was installed in December 2017. It has never worked. We have tried to cancel and have gotten the runaround. Now they are trying to charge to cancel service when they can't fix it. I'm so angry right now. This is unacceptable. I paid 3 months for service that DOESN'T WORK! Now $350 to cancel useless service. I'm also pissed that they charged a credit card that was supposed to be a single payment card with paper billing to follow. The service reps in the Philippines are rude, uninformed, and useless. Now I'm canceling my credit card and my husband is suing the company. This is such poor business. We had to go with a different company for internet service because it never worked. Somebody in the company needs to be fired for this crap.

Hello I cancelled service with you guys around feb 13, 2018, for various reasons but mainly, we moved to sc from nc, and you were gonna charge for the hookup there and charge me another 2yr contract, today is mar 3, I haven't rec'd the box to return your eq., after calling you cost service line, I got a very rude, unhelpful man, now then, we leave tomorrow on a 1 month trip, if we had the box I would have returned your eq weeks ago. Now I am told I will be charged for not returning the eq. I will return the eq. My mail is being held at the post office in easley, sc until april 6. When we get home if there is a box here, we will rush to get you eq to you. I do not want to be delinquent, my credit score is high 700, I do not cheat people,. Please respond to my phone,
[protected]
My address is: 2149 ireland rd, easley, sc 29640
Thank you
Joseph w. Bellisario

Previous address
1212 safari dr, sylva nc, 28789

HughesNet are the worst service providers and they do NOT uphold their guarantees and promises, I got charged for a service that wasn't even working and it was from their part even though I was guaranteed that I would not be charged while the service was down, and their customer service was less than adequate in assisting me and only gave excuses why they didn't follow through with what was promised.

Huges is a dirty lair and promise me things they did follow through with just to sell a account and I made it very clear it had to be installed on sat and they promised me oh yes oh yes sat morning between 8 and 11
Ok I'll sign up they take my money the call Fri at 5 and say we can't make and I call started out very good Ray Vaughan was very understanding promised me they would take care of it .
Transferred me to Josh in tech was a little [censor] and turned my good mood bad really fast had him transfer me before I lost to someone else then had to explain my self every time so asked for manager .
Basically said to bad we are liars and all I can do is cancels ur account now I'm here.
I'm going to save this and post on every web site I can ever account I can save people from making the wrong mistake

Submitted claim to Bibb, tart. General in mn. Disconnected service mid. Jan. Billed for Feb., had to move. did so feb. 3rd. Under mental abuse from landlord that I rented room from., anyway am vulnerable senior citizen on fixed income., am requesting 66.01 back for Feb.2018... please respond ASAP to avoid further action.. sincerely Patricia m. Taylor.

Our two year contract was up some time ago, but we suffered through the dialup speed we were generally used to getting from Hughes. Today, after signing up for broadband, we called to cancel Hughes and were told we had to go up on our roof and remove a part from the satellite dish, then return it to the company at our expense--or pay what amounts to ransom.

We're in our 70s and are not capable of climbing to the roof, nor are we trained and qualified technicians. Customer service (phone and online) are completely unconcerned and keep insisting we call customer care. Who were those people we talked to at Hughes if not customer service/customer care? Were they subcontracted janitors or maybe the UPS guy in for a package delivery?

Why should we have to keep going round and round with this when it's obvious there is no "care", only a desire for undeserved profit from a company that never fulfilled its end of the bargain!

Installation was thursday 2/2/2018,
The installer john came to my home. It was to be coordinated with a dish installation. The dish installer called ahead and when he would be late. He was neat and wore protective covers for his shoes. Dressed well and was professional. Installation was excellent.
The hughesnet contractor did not call or show up at the appt time. He finally called after 5pm. He said he would be there the next morning. He finally called
And came in the early afternoon. A suggestion... Have basic dress codes etc. He may have not taken a shower that day, worn athletic shorts and ran mud on our rugs (no protection). He installed the satellite dish and did some wiring work inside. He came to me and asked for my signature. I then checked the internet and wifi before he left. It was not working other than being able to access the msn worksite but we could not go to any other websites and the wifi was out. He then said he did what he was supposed to and that was it. I said it was not working properly. I then said he should remove his eqpt because it obviously was not working. We had words and he walked out. I called your tech support and they said the satellite dish was not properly aligned and they would dispatch saturday and a contractor would call. Noone called. I contacted hughes net again on monday. He said that the contractor said they feared me. Apparently your young contractors are very sensitive now a days.
I specially asked that a different tech, who understood the technology please be dispatched. They have me in for next saturday 8-11 or 12.

I Tried to order one TV box You sent two. I will be returning both unused. I would like to be refunded my $154.00 . I will be using the return label that came with them. Shipping to HUGHES NETWORK SYSTEMS- RETURNS ATTN:
WRC INCOMING HUGHES NETWORK SYSTEMS
16060 INDUSTRIAL DRIVE
GAITHERSBURG MD 20877
UPS GROUND
TRACKING #1Z 6W3 [protected]

PLEASE ADDVISE IF THIS THE RIGHT WAY TO RETURN.
[protected]@aol.com
VETTESE, JOSEPH RMA No, : [protected]
Awaiting your reply

Lost power 1/1/2018, didn't have any service until 1/12/2018, and then it was a different network address showing as my connection. Called customer service several times, got so frustrated, they had me in tears. NO ONE could give me an answer, NO ONE could do their job. I was told by Lulu Rogers, customer service rep, in my last call the them, that I would be given credit for days without service, and lo and behold, they took the full amount out of my checking account this morning. NO CREDIT was given, and I still can't connect our cellphones to the wifi. Still have no answer as to why I have a different network address. The network that is listed on the back of my router is "hug2g475923" and my password that is on the back of my router is "farmer95push", since I lost internet, which was apparently a hughesnet outage in several states, the network that shows up in my connection is "HUGHES_24G" and I don't have a password to that connection, and NO ONE in customer service could help. I have the extra express protection with them, it cost $8 a month, and no one would write up a work order for me to get a new router, with a new network address and new password on the back of it. So, I can't get any cooperation from hughesnet at all. Several calls, chats, and emails, didn't resolve anything. And, I can't get out of my contract. I'm so livid about this. Thank you for filing my complaint. Denise Johnston, 14 Whispering Oaks Dr., Lake Chaparral, Mound City, KS 66056

I have only been with HugesNet since November of 2017. Where I live, satellite is my only alternative for an ISP. I was with Excede for about 6 year before you guys. I chose to change mainly for speed issues. Since I've been with HgesNet I have noticed my data usage has been used up far quicker than before. I have called twice to customer service about it and there seems to be no help in finding out why my data is being used so quick. I have the same components with HughesNet as I had with Excede and I also have a similar package as I had with them...10gb monthly. On my first month when I noticed this data issue, I called and went through some checks of things but nothing changed. I did give you guys the benefit of the doubt for the first month, because of being a new customer. My cycle started again this morning 1/24/2018 and since midnight till the present I have used 2.4gb already! Not counting the free time between 2;00 am till 8:00 am, that's only 10 hours of use. I have not used my computer very much at all today just to see what was going to happen. When I was with Excede, I could at least make 10gb last half the billing cycle. At the rate it's going now, I will run out of data in a week or less. Like I said earlier, I have the components on HugesNet WiFi as I did with Excede. I would like to go as far as ask you guys if I could cancel my subscription since I haven't been with you that long. Furthermore, it seems to me that I'm really not getting what I am paying for with this kind of service. I'd appreciatehttps://www.complaintsboard.com/new_complaint/# your response to this matter please. Thanks, Lynne Butler
2330 County Road 65
Killen, Alabama 35645
[protected]

I will keep it brief. It is not overly complicated by the previous reviews I have read regarding Hughesnet. We dodged a bullet it appears. I would like to thank the supervisor and his colleague for such demeaning and arrogant customer service. It was this lack of information and blatant disregard for my questions that helped me decide to CANCEL my new internet service and instillation. PLEASE review the audio so you can train your new employees how NOT lose a customer. My next favor to your company is to share this horrid experience with friends, family and everyone out there on my social media network. I will encourage them to beware and look for other providers. They are there and willing to treat new potential customers with a little respect and dignity. Good riddance!
order#[protected]
site #dss35836785

I am Amber York a customer with Hughes Net for 5 months. I had Hughes Net installed in July 2017. While deciding what internet company to use I explained to the Customer Service Dept at Hughes Net the specific things I would need my internet to do. I also explained to them the number of people in the household. During this conversation I was told that my children would be able to game online. That we would be able to watch YouTube and stream movies from Netflix and Amazon. The things that said the service would do is not true. My kids are not able to game due to lagging issues. All videos are buffered. Streaming from Amazon is not possible. They also ensured me the amount of Data 30Gb that I was purchasing would be sufficient. From the first month we have used all of our data, normally within 15 days and we are not able to do the things I was promised we could do. I have called to cancel due to the fact they are not providing me with the service I was promised. They want $340.00 to cancel I do not feel I should have to pay this amount because they are not fulfilling their end of the contract.

Call center Apparantly is located in Pakistan or India-never able to speak to any native Americans with understandable English speaking skills. Some reps are rude, I have been hung up on but the worst complaints are the eating time to speak with a person usually 20 minutes or more and being lied to by reps and refusal to allow me to speak to a supervisor or mananage. They tell you one thing then do something totally different. DO NOT GIVE THEM YOUR CREDIT OR DEBIT CARD NUMBER UNDER ANY CIRCUMSTANCES. If they screw up or lie to you THEY TEFUSE TO CORTECT THEIR MISTAKED FOR 10 BUSINESS DAYS. They are dishonorable, and their service is a buffering nightmare. They give you no options-their way or the highway. Horrible, miserable customer service experiences with them. They don't know what customer service is or their expectation is very low. Thrives.