Hughes review: Want to sue 99

Yes, sue, sue, sue! They are horrible. They slow us down on the first day of our new cycle for overuse! We can't get any other service where I was living. Captive audience. I am moving and just found out it will cost $570 to shut my service off! Lets get together here!
Cyn

I will join a lawsuit. How will this get organized?

Hughesnet is absolutely the worst internet company I have dealt with. Their service is erratic and at times slower than dial up. When it rains service goes out and lately between the hours of 5pm-10pm i am unable to connect to the internet even in good weather. Either their service is oversold in this Maine location or they are actively throttling bandwidth. I would love to be part of a class action lawsuit if one gets going!

I signed up with HughesNet with a sister co. I was told I could get internet & phone for $80 monthly. I agreed with these terms but the first bill was $107.48. I called to complain, I was told I could not have the services promised for $80 monthly. When I wanted to cancel, I was told it would cost me $500 to get out of the contract. Why can HughesNet enter into breech of contract with consumers and get away with it? When I try to cancel services not being provided it costs me $500? How are my rights being protected?

Only in America can an organization enter into breech of contract and get away with it. When the consumer fights for what’s right and try’s to cancel it costs $500 to break the contract for services Not being provided.

HughesNet you should be ashamed using predatory practices. Count me in on the class action suit.

Rosanne M. Navarrete

Hughes net installed their dish and wired it through the side of my house through the garage wrapped it around my furnace and the modem is in my laundry room I have tried to call numerous times to cancel they keep hanging up on me I have had the service for five days I can’t get any work done because of their slow Internet service even if I sit in the laundry room to try and work this is been an absolute nightmare.

My Hughesnet nightmare, I used there service because there where no internet where I lived. there service was off more than on the last time they where off for 48 hours there fault. They say reliable fast internet They broke there own contract when they where down for 48 hours. I lost money from work so I cancelled they breached there own contract unreliable. So the place I was renting at the time sold so I took my modem and cords with me I did not know you had to take the LNB off the dish to because when we had it installed there was already and LNB on the Hughesnet Dish. Besides that I did not have an ladder to climb up and retrieve the LNB off the dish. So the day I cancelled my service with Hughesnet they sent me to an hard collection service without letting me pay my 17.65 Bill. The collection service said I owed hughesnet 589.60 for unreturned equipment and breach of contract. I sent off the modem and cords. Sense they supply a service and come install there equipment they should come and retrieve it when you are threw with there service. Also the Hard collection service did not even send out an letter I went online to pay my last bill on hughesnet and it said my account was closed and in collection I was only 10 days late on my payment. there should be laws put in place to combat there actions. Gilbert Bailey

I have found dozens and dozens of similar reviews various sites including BBB and scam reports, it's sad that this company is allowed to get away with this practice. My service is throttled between 5pm and 10pm during this time every night its impossible to even log on to the internet. After calling their CS department they want to charge me $150 to send someone out to fix their equipment issues. I now have a company that has installed a monitoring device that logs the speed of their service 24/7 and the results so far are disgusting with many time the speed is about half that of dial up. I am looking forward to a class action that i can join to once and for all make Hughesnet answer for their terrible service and deceitful marketing practices.

I'm another Hughesnet victim, What a bunch of lies I was told by two different sales people when I told them I was disabled and was on the internet all day long and they told me after I used the 10 I wouldn't even notice the difference one said they have it and never know when it drops so I ordered it well after the thirty days when you cant drop the service without paying the early disconnect fee it dropped so slow I couldn't hardly use it at all after three days and im not paying 72.00 a month for three days of internet I told them I was low income on ssd and could not afford to pay any more, im waiting for a class action lawsuit I seen there has been a few in the past.

I had Hughesnet after one year ONE year I sent very thing back that I could remove my self. I was told that it was a one year contract. behold now I have there hard collection calling telling me it was a two year contract. I told them That I called and cancelled my service after One Year and Hughesnet sent me a bill for 17 dollars and some change. I paid it now I am being hounded by there collection service. asking me if I received a letter and has any one offered me a settlement offer I said know and why. I paid my bill then they inform me that I owe them for two year contract. I said NO and she got very aggressive. what a strong arm tactic they use. they need to be held accountable for their actions. Gilbert Bailey

HughesNet is ruining my life. I work from home and explained the technical specs I needed to be able to do so to HughesNet. Was told I would have no problems. All I have are problems. I have to work twice as long to make half as much money as I made before. I am currently paying $200 a month for this terrible service. I have to leave my house to work. I had to take a second job. I can't even watch Netflix without it buffering every half hour. I have called close to 50 times and nothing has been accomplished. I am actually moving because of HughesNet.

Im in! They are the worst service I have ever had. Then when you cancel early instead of mailing you a bill with in 30 days they automatically debt your bank account for the 355.00. Especially of you wee planning on the new internet service said they would pay for it. They Lie and they Deceive their customers. The guy from Direct TV said he could check how fast the speed was on the line and it was at 2.5. Less than they promised at 3. They are a very crooked company and I would gladly join in on a Global Law Suit, Count me in.
Nancy A Nancya54@outlook.com

Absolutely agree would love to sue them count me in we finished a 2 year contract and went to cancel but because we moved in the middle of the contract and had it transferred they claim we started a new agreement even though we have records that say other wise

I have had nothing but poor service from Hughes net since the install after initial complaints within the 30 day window to get a refund service improved by moving me to another satellite. Fast forward another 4 months and service is miserable every evening around 7:00 pm until some time the next day internet access is down and then often intermittent with error "no gateway found" or some other error than essentially means the network is overloaded. If there is a class action lawsuit or some other means to void the contract and get a refund without paying the huge penalty for early termination with a refund for equipment purchase let me know. I will join such a lawsuit just post the signup sheet with the details for the suit.

I have no access to any other type of internet service in my location in Upstate NY and I could prove that they are committing fraud to my usage of data. Have performed similar task on my satellite as well as my cell phone service hotspot but somehow each time the Hughesnet says i use 10x more data. I want to join any lawsuit that set this company straight. I am handcuffed to used their service and they are taking advantage of it.
Justin NY

I am absolutely in on this law suit. I think something has to be done! I think HughesNet ought to be band from being a provider. How can so many people be unhappy and yet this company continues to do business in the U.S.A? How is this possible? We have to help prevent others from being suckered, robbed, frustrated and duped by this company.

I would love to get in to a lawsuit with those crooks. Not only is the service horrible, but just try to get a customer service person for anything other then to order new service. Impossible... you sit and wait while the recording goes through its bull and when its time to connect you, no one picks up and you get recycled to the beginning of the message!..I had to complain to the FCC before I got any level of service and then they want to give you data tokens to help out with the fact that you've been throttled back from a never available 25 mb to maybe .4 mb. I have never been able to stream anything. I was so angry (I'm a Song Writer) that I wrote a song about it. https://www.reverbnation.com/barrymusic/song/31089703-throttled-back-mix2 But the story does not end there...NOOOOO . After I was allowed to cancel they were supposed to send me boxes to return their crap equipment. Boxes never arrived... I must have called for two months ... never being connected with anyone who had the power to actually write up another pick up tab. It is now 6 months later and I was contacted by a collection firm (Joseph, Mann, & Creed)who wants me to pay them $327.75 ! I am beyond angry! Someone help!

I have the worst service I’ve ever had by Hughes net. My Internet service has not really worked since the month after I got it. I have been paying for 20 months and never able to get actual service from Hughes net Internet. I was set up to automatically pay and have been doing so for about 20 months with no or very small usage so small that you can’t even open an Internet website using Hughes net. I’ve tried to call or chat on numerous times with long long waiting times and long chats that never amounted to any resolution. They were not willing to credit my account for the service months that I did not receive any service since the Internet service really doesn’t work for me I’ve had to had a second Internet service and use my mobile hotspots to actually have Internet service. I recently got so fed up with trying to spend hours contacting Hughes net that I disputed my credit card charges and finally got a response from Hughes net wanting money. I called and talk to a manager who refunded one month of service after an hour of discussing my situation. They finally canceled my service but charged me $115 early termination fee and would not credit any of the months where I had no service which was the Majority of the time I had Hughes net if you’re talking about having their dish on top of your roof and a hole in your house and no service. I asked to talk to the managers boss and I have yet had a phone call or any kind of response from this company. It’s really hard when you would have to pay a lot of money to sue this company so I think we should do a Group class act lawsuit. I have much data to prove that I’ve never had service yet continually been billed and continuous calls and chats with no adequate response and just threats of cancellation fees and fees to remove their equipment.

I would happily jump in on a class action suit. Finally reached the end of my 2 year contract with speeds that make me miss the dial-up days. Cancel my service, only for them to keep charging my card the monthly rate, reopen my account without authorization and charge me re-connecting fees. Lie after lie after lie claiming they're refunding charges and the fraudulent fees just keep coming. You're either on hold or they hang up on you. Next step is disputing it all with my bank. Its complete madness!

I only have had Hughes net 2 months, they quoted $69 but my 1rst bill was $90, I called their customer service number and spoke with a representative, he said I was being charged for a phone service call and a virus protector I already had one and I haven't had a home phone for over 10yrs. The technician said he'll fix it and Cancel those additions. He said I would only owe $53 dollars for the next 3 months. This month which is my second, They drafted $222 from my bank account. I stayed on the phone over an hour, the representative was stalling then I was suppose to have been transferred to bill manager. She agreed to adjust the payment. I refused b/c they didn't do that last time.Then some more waiting , some how their phone hung up. I immediately called my bank and put a stop payment for next time. I was very hesitant to use Hughes net.I had them before and the internet was always buffering. They sent flyers out about Hughesgen5 was an improvement. I wanted internet through Dish, dish told me their internet was through hughesgen5 because I live in the country, I was assured by dish representative that it only slowes a little when the data is reached. I agreed to it because of that. The internet service is horrible but I was going to hang in there because of their cancel fee. Anyone who is disabled or senior citizens beware, this company is a scam, they say one thing to hurry up and get you off the phone then don't follow through, and they sign you up for additional services without your approval.

Please let me know i want to sue also.

Hughes Net is the worst - never had streaming ability for more than a few minutes- took forever to cancel contract. Explained I was out of town, and I would send back equipment as soon as I returned- which I did. They have denied receiving equipment and charged my credit card over $300 - they are crooks, and sign me up for any class action suit! Have never read a good review about them - feel stupid I switched to them in the first place, but I live in a rural area without a lot of options. They are not a viable option for anyone!

In August of 2022 I called to request new service at our new home. The appointment was set and a technician was scheduled. On the scheduled day, I took off work in order to be there for the timeslot of 8am-12pm. At 12 I called and the technician said he would not make it until 3pm. At 3pm I again called and he said he was 21/2 hours away. At that time, I canceled the appointment and hughnet service. The bills for service keep coming - 3 or 4 months have passed - the bill for this month is $557.62 for no services provided. I have called and spoke with at least 5-8 different people and no one seems to get this taken care of. They assure me they see that I do not have service at this address, but can't seem to get the bill taken care of. Now they tell me I need to speak to their collections department. They of course have no information on the account. So frustrating because no one cares enough to get this straightened out.

In August of 2022 I called to request new service at our new home. The appointment was set and a technician was scheduled. On the scheduled day, I took off work in order to be there for the timeslot of 8am-12pm. At 12 I called and the technician said he would not make it until 3pm. At 3pm I again called and he said he was 21/2 hours away. At that time, I canceled the appointment and the hughesnet service. The bills for service keep coming - 3 or 4 months have passed - the bill for this month is $557.62 for no services provided. I have called and spoke with at least 5-8 different people and no one seems to get this taken care of. They assure me they see that I do not have service at this address. I am past frustrated - I don't have the time to deal with this anymore.

After canceling our service after many years of poor service we went to a more reliable fiber optic service offered by our electric company. 100 times better than what we had for over 15 years but living in the woods you take what you can get. My problem is when questioning them about who's going to fix the three holes left in my roof when the dish comes off I was basically told it wasn't their problem. After speaking with a representative from their company that filled out a work order to have the dish taken off the roof and verbally told me he was going to make sure they fixed the holes at no charge to me(because I was a disabled senior citizen.That wasn't true the guy that did come out to take the dish off was very very unprofessional no company ID dilapidated vehicle I thought he was actually lost by the way he was dressed and pounded on my door . He was run off after telling me he was not repairing the holes in my roof . Still waiting to hear from HughesNet about who's going to fix the holes in my roof ? very disappointed after years of having poor service I deserve better.

Yes I feel you , when I got my service through them an unfortunately still do not by choice though. They told me it would be in my name an when I paid the upfront fees I didn’t have a credit card at the time so my aunt help me with hers an I asked if tht would mess things up, an she said no. Well it did now it’s in my aunt name an they won’t change it. A the service is terrible an my data limit is always over before the middle of the month a don’t know why .

I moved to area that did not have Fiber Optic cable or any such availability for the internet. We are a gamer family. I had to give up live streaming on the TV and Worl Of War Craft. Because, Hughes Net could not handle the flow. Watching the Buffering 2 times within a 5-minute program is ridiculous. I set up the account for 2 units of 50 GB because it comes with only 50 GB. I pay for 100 GB every month. The day before the bill is paid, they toggle me back so hard that I can't even pull up my Hughes Net account in less than 5 minutes. And I haven't even used up 100 GB. Tonight, it showed that I had exceeded my allowance for this plan data cycle. Your service is now degraded. You can buy a token to restore service. I had used 75 GB with 30.7 GB remaining. So why the hell are the degradding my service? Last Month, when they did it, I still had 20 somthing GB remaining. Talk about a rip off!

Hi,

I've also had a horrible experience. Do you have a lawyer? I'm thinking about reaching out myself.

I have the same problem. With customer service you get nowhere! Now I've used my data in 2 days. How is that possible. I have contacted FairShake, because contacting Hughes Net did nothing. I'm paying for service I DON'T receive.