Husqvarna
Reviews and Complaints

I have been trying to use my machine effectively for some time for a small business I have, but unfortunately my machine has been in the shop more times in recent years than I've been able to use it. Not only does it birdnest in the bobbin area, but most recently it was not responding to touch on its display. My Viking reps admitted these Designer Diamond Royale machines are prone to issues. I tried to reach my rep yesterday, she wasn't in but I hope to hear from her today. Not sure what they're going to be able to do as my original purchase was already traded for another, same model and everything, but same problems! So, okay, on this one they replaced the computer board for the display, the unresponsiveness seems to be resolved but there are still issues. I, like many others on this site, would like to have a refund as it is very unreliable and I cannot use it for my business as intended.

Bagger for 4 wheel drive walk behind mower has double wall construction and traps dirt / dust / sand / debris between the layers. Debris accumulates in the bag between the layers and can't be emptied.

My robotic mower stopped working (after 9 months) took it back to dealer, said it had water damage and wasn't covered under warranty. He said it must have stopped in water. I only stopped to clean bottom and wiped with a damp cloth of liguid provided in cleaning kit. Cost 2500 euros. The mower was operated sometimes in rain. Manufacturing defect issue.

This machine was purchased as a gift for me from a dealer in Winkler Manitoba, but I live on Prince Edward Island. The machine is 1 month old and the lower looper air thread is not working and the machine will not overlock. I contacted Husqvarna Viking and because it was not purchased in my province they will not honor the warranty. Quilting B & More in Charlottetown PEI will not honor the warranty either. this is unreal. I have a brand new machine that I cannot use and a warranty that is apparently useless.

I purchased this machine in March of 2020 used it for a year then took it in for maintenance. I was told the technician found a problem with the tension and a part needed to be ordered. That was 3 months ago. Apparently they can't get the part, and they have no timeline. So I am without a machine that cost as much as a car. I called the center in Roseville, CA and was told by the manager that there was nothing she could do. I called corporate and they said there was nothing they could do. Once I get the machine back someday, I hope. I plan to sell the machine and buy another brand and never look back. The customer service is horrible.

when purchased, i was told that the machine had been used for one class. So they gave me a few bucks off. within days of getting it home: the bobbin winder gauge would fly across the room. The bobbin housing was defective (currently back in the shop for the same problem) the screen flickers, the machine turns itself off and on. it eats needles, the needle arm was askew, It would eat holes in my fabric. I could go on. The machine is now in her 4th visit to the shop. I have tried to get a hold of corporate, they just shove me back to the dealership. It seems that everything that is wrong with it is not covered under warranty and as if the 11k I spent on it wasn't enough, everytime she goes in I have to fork over in excess of 200 dollars . I week into ownership I begged to get a replacement. they will not do it. so now I'm stuck with 18k worth of useless machines

i bought an hedge cutter off the internet i cant remember who i bought it from but when i tried to use it there was not enough power to move the blades and it keeps cutting when you accelerate .i have had one of these previously and the same happened to that but at least it lasted longer its like the carbs are no good

I purchased a Husqvarna Jade 35 from Abby Sewing Center in Springfield IL. I'm an experienced seamstress. Loved the machine, but was seeing a linen placemat and the machine quit working and the hand wheel locked. Took the machine back to the dealer two weeks ago and it is still at the dealers- not at the service center. I want my money back on the machine or another new machine to replace it. Purchase date 12/23/2020. Today is 3/13/2021. I've contacted my credit card company to help me with this circumstance. I want a working machine for the money that I paid, or my money back. I do not intend to have a sewing machine that spends more time sitting at a dealer's than on my sewing table at home.

I purchased my Diamond Royale after returning my Ruby, which was a lemon.
I bought the Diamond in November of 2016, so it is just 4 years old. I sent it out to be cleaned/serviced if necessary in March of 2020. After bringing it home from being cleaned, I started having issues. (Yes, I took it to an authorized Viking dealer) I never had a problem until after it was cleaned. Now, my screen needs to be recalibrated constantly while embroidering. It also gives me the message to connect the correct hoop, even though it is connected. It won't let me get to the point where I can embroider. It just stays in the screen where I get the message to connect the hoop. I am so angry! This machine has not been abused, has been taken care of as it is supposed to be. The warranty says electrical parts are covered for 5 years. I think viking should fix this machine for free, since it was fine before I sent it out. If you want unhappy customers, continue producing crap. I've had viking machines for over 20 years. The Ruby, and the Diamond have both been nothing but trouble. I am not sure I would ever buy another Viking. I spend more time trying to get it to work than actually being able to do anything. I did email Leigh at the VS Gallery in Burton, MI with my issues. I had spoken with her multiple times about the issue.
I want you to fix it for free, or refund my money. My info: Monica Teed, customer ID:[protected]
Phone # [protected]

Bought mower brand new which was shipped to me on [protected]. I have seen it listed for as much as $6, 500.00. It was leaking transmission fluid upon arrival. I am 74 and unable to work on the machine. My neighbor tried twice to fix the leak without success. This machine has two transmission with hoses
between them. Sent it to the shop which said that warranty should cover the cost. They did not cover anything. Total bill came to $293.85. One of the hoses was leaking, now fixed no thanks to Husqvarna.

I bought a demonstrator from a Viking store. It came with full warranty. Within the first two weeks the bobbin winder broke. I checked at the store only to be told their demonstrator at the time had been waiting for the very same part for over 2 months. I managed to fill the bobbin by holding it on by hand. I use my machine a lot therefore it is very important that it work.

Latter a screw dropped into the machine. I called the store where I purchased it and was told by the manager it would have to go to Florida and would be gone for several months. In my desperation I open the machine and proceeded to make things worse but voided my warranty. I finally called another shop and found a different repair man. He attempted to repair the machine and finally sent it to Tennessee. It remained there for some time.

Finally I got it back and everything seem to be working fine. Then who knows what happened but the bobbin case would no longer stay in place. I did Order a new bobbin case and it would work for a little while but then would jump out of place and would not sew. I could put it back together and it would sew for awhile and then jump off track. I have become very disillusioned with this Viking and would probably never buy one again. I have owned Vikings since the 1970's. This one is the worse. I forgot to mention a little spring fell off the needle threader and is somewhere in the bottom. The part that holder the needle in also fell off and would not go back in place.

I would just like to have a Viking epic that is what this sewing machine is advertised to be. Although I only payed $10, 000 cash for this machine, it isn't even worth a $1000.

I had to buy a cheap machine to use when this on doesn't work.

I have a Diamond Designer and it has given me problems in embroidery since I got it. Using the same fabric, stabilizer, new needles & threads to make the same repeated embroidery designs for gift labels for quilts and pictures for birth/wedding announcements; it might make the first ones OK and then it goes haywire and near the end of the design, it throws the design way out of place and I lose the whole project costing me time, aggravation, plus the expensive fabric, stabilizer and threads (I change the threads, needles, bobbins and nothing helps). Now it started giving me the error message, "Remove the Buttonhole Sensor One Memory Foot" (it won't do any sewing at all) - I haven't had that foot on that machine in years. I change the bobbin, thread, rethread the machine, change the needle and at times, I can't get it to sew a straight stitch - it will sew a short time and then knot up thread into the fabric and underneath the metal plate under the pressure foot and I have to dig the matted thread out of the machine. I paid thousands of dollars for this machine and it makes me pull out my hair! Plus the company no longer supports the 5D Embroidery software I paid a lot of money for as an added feature to use with my machine!

I am in the process of looking for an attorney that will do a suit against Husqvarna Viking also known as SVP Worldwide. Long story short, I have a Designer SE machine that has less than 25 hours on it and now it will not work at all. I followed Husqvarna Viking's rules and took it to a local authorized machine repair shop which kept it from October 25 2019th through January 4, 2020. When I took the machine in I could at least get to the stitches and the screens. There was some flickering going on so I decided to take it in before it got worse and a couple times it even stopped working and I turned it off and back on and it went again just fine. When I got it back from the authorized dealer repair shop, it now has a blank screen all the buttons flash and I have a machine that doesn't work at all. I also think that once the warranty is gone on the machine they should not be allowed to not give us the passcode to see the maintenance side of the machine. After all, I paid for it and if I choose to go into the maintenance area and I mess it up then it's on me, not them. I have asked several times for the passcode and I keep getting turned down. Now I don't even have a screen that will come up that allow me to look at it. This is a $9800 machine that has less than 25 hours on it and I am really frustrated at the fact that I have all this extra hoops, feet, and bobbins that I bought for this machine and now I can't use any of it. Of course the place I took it to repair the machine so they would gladly take it back as a trade-in and sell me one of their 10,000+ dollar machines. It already cost me $392 an hour to use the machine that is no longer any good. I also have left emails and messages for the people At Husqvarna Viking and ask them to please call me as I think they should have to do something about this.

I purchased a husqvarna viking topaze 40 sewing machine in madison, tn on 05-31-2019. I joined the classes to learn how to operate the machine. When the embroidery part of the class came up, my "arm" for embroidery, didn't work. They told me they would have to send it out and I would get it back in 2 weeks, the most. To this date, 08-05-2019. I still do not have my arm. I have not been able to use this machine since I purchase it over 2 months ago. I was told it would be back.. I was told they never sent it in and it was their fault. I was told after then finally sent it in, that I would have to pay $400 to get it repaired. I should have been given a brand new one! Then I was told they had to order a part and they would call the repair man and he would come to the store and pick it up. I was told the part is in and that was two weeks ago. All this time I am told someone will call me.. Never one call! I am the one that keeps going in week after week getting the run around. I am still told that they haven't resolved the issue regarding the $400 charge and my part is still there! What kind of customer service is this? I am so upset and disappointed. I purchased a very expensive emboridery program from you and have now spent over $2000. Now they tell me I need a warranty for $350 by the end of this month! For what? A machine that I have that I can't use since I bought it! I would like a full refund and please send me information regarding how to go about the return of the machine. I am beyond upset and soured by your company and how I am being treated. I wait for a prompt response. Linda rausch [protected]@yahoo.com [protected]

I purchased this machine brand new. Within 2 weeks of using it, it broke a needle, threw off the timing and i had to take it in for repair. I was charged $400 for a service maintenance agreement. The machine was gone for a month. Once it returned, i was able to use it for another 3 or 4 weeks and then something else went wrong. It was returned for service each time, being gone for 2-4 weeks. After 11 trips to the dealer for repair, i sent an email to the manufacturer and was advised to send it to the dealer and have them send it to the manufacturer to be gone thru. I was told it would take a week to get a shipping container to ship the machine back to Tennessee. I emailed the manufacture of this update. 2 weeks later, i emailed the manufacturer for an update on my machine. No response. 3 weeks later i again emailed them. I was told to contact my dealer for updates on my machine. I called and left a message that was never returned. I drove the 45 minutes to the store only to learn that the manufacturer still had not sent a shipping container and my machine was still sitting at the dealer. Finally a week later it was shipped. I was told my machine would be gone for service 6-8 weeks. I left my machine at the dealer on September 27th. On December 11th, i tried calling the dealer for an update and was told the manager was on medical leave and they didn't know how to look my machine up. So i called the manufacturer and was told i had to go thru the dealer for updates. A week later my sewing machine was back at the dealer, but there was no sign of my embroidery arm. After 2 trips and 2 phone calls to the dealer, with a promise of a phone call back, my arm showed up at the dealer 3 weeks later. I tried to use my machine as soon as i got home, only to discover that the machine will no longer read the usb memory stick. I tried calling the dealer multiple times, only to get an answering machine. So i called the manufacturer and was told i had to go thru the dealer. I recieved an email from the manufacturer stating they had contacted the manager of the dealer and i would get a phone call back. The dealer called back and her solution wad to bring the machine back so they could send it back to their tech to be fixed... this involves another 45 minute one way drive with the potential of the machine being gone another 2-4 weeks. To make a long story short, i have owned this machine for 26 months but I have only had it in my home and useable for 10 months. I am making payments on a machine that i can't use. I was told today that i just received back a practically brand new machine and i didn't have to pay for it... what about the 400.00 service maintenance agreement i was forced to buy after the machine broke down after 2 weeks of use? I asked to return the machine for a refund and was told that i had owned it too long, even though I've only been able to use it less than a year out of the 2 years i have purchased it. Also one manager told me that the machine should have gone to the manufacturer after it had been to the dealer 3 times for repair, instead i struggled thru 11 repairs!

We brought the Husqvarna LTH2142DR lawn tractor which is an all around terrible product. I emailed Husqvarna NZ as I really just wanted them to recognize what a bad product this is, and the really bad time we've had with it. Instead the after sales & technical support team leader while said he was sorry to hear of the problem, tried to pawn it off as not being a 'Husqvarna' problem but a 'Briggs and Stratton' problem.
I was very dissapointed with his reply as we did not buy a Briggs and Stratton lawn mower, we brought a Husqverna lawn mower, and to brush it off as not being their problem to deal with is such bad customer service and after support.
Shame on you for not standing by your products Husqvarna.

------------------- Original Message -------------------
From: [protected]@hotmail.com
Received: Thu Sep 27 2018 10:25:07 GMT+1200 (New Zealand Standard Time)
To: ; customer.service; customer.service; customer.service; customer.service; NZ Customer Service; NZ Customer Service
Subject: LTH2142DR lawn tractor

To Whom It May Concern,

My partner and I as a young couple brought or first house in 2011. It is a house on a 1 acre section. We didn't have much money but wanted to start off the right way so we got many reviews and opinions from friends and decided that Husqvarna was a good, reputable brand and would be the way to go. So in 2012, we went to the Husqvarna dealer in Taupo and they advised us that the LTH2142DR lawn tractor would be not the cheapest but the most suitable for our section so we purchased it.

Since then we have had nothing but trouble with it, it`s a terrible product which we have been informed that there have been a few known issues with that particular model.

Because money is hard to come by, the $5000 we spent was a huge investment for us, we have looked after this mower very well, we take care of it, it lives inside and gets a regular service.

From the very start we have had wiring issues where the mower power kept cutting out, and a blown head gasket. Since then, the battery stopped charging after about two years we have had three more blown gaskets, broken brackets, the mower has never cut evenly, it likes to throw belts and just this week, with no warning, the motor has completely seized, so after six years of nothing but problems our mower is now a throw away as we cant justify spending any more money on it.

I would like to repeat incase it is assumed we are rough with it, we have always taken care of the mower and treat it well, we take it slow and if the grass is longish, it gets cut with the deck right up, then gets a go over.

As the mower has now died, I wanted to send this email to share our constantly, really bad experience with this model of lawn tractor. I would have expected that with looking after, its life expectancy would be far more than six years, this is extremely disappointing and from our experience I certainly have nothing good to say about the Husqvarna brand.

Sincerely
Doreen Pearce

Sent from Mail for Windows 10

FW: LTH2142DR lawn tractor CRM:0504855
Richard Cuthbert
Wed 3/10, 4:10 p.m.
You
HI Doreen

Sorry to hear about the trouble you have had with your mower.

The mower had a two year warranty when it was purchased . The engine had a 2 year warranty with Briggs and Stratton.

Unfortunately the issues you have had relate to the Briggs and Stratton engine e.g. the head gaskets and the charging issues.

Do you Know what is wrong with the engine at this stage ? Have you had it checked ?

At this stage as the mower is 4 years out of warranty we can't assist you .

Regards,

Richard Cuthbert

After Sales & Technical Support

Team Leader NZ

Phone: +[protected]

Fax: +[protected]

Richard.[protected]@husqvarnagroup.com

cid:image003.[protected]@01D0A20D.1CB47F10

PO Box 76-437, Manukau City 2241

51 Aintree Avenue, Mangere, Manukau 2022

New Zealand

www.husqvarnagroup.com

I was the manager of a fabric store that sold Vikings. I actually sold 18 EPICs before they were released. I have always been a fan until now.

My EPIC screen (in the middle of an embroidery) went black. I contacted my now dealer of record and he was told that the problem occurred as a result of the last update (March of this year). Unfortunately he was told there would be no fix until mid October. This is 7 1/2 months after the problem developed. BAD.
If your programmers can't fix the problem in a shorter period of time - you need new experienced programmers. I have heard from several of my former customers who have had the same problem. We are considering a class action suit, unless this problem is fixed immediately or we receive a new machine. (Hopefully one that works)

Addtionally, I was having trouble with the part that controls the thread tension, a small cylindrical piece of metal kept slipping out of position. This has happened twice. Each time Viking told my dealer to jerry rig the part as there was no fix

This is a $15, 000.00 machine and all of the above is unacceptable. I have also contacted Viking and was told to bad to sad they are working on the problem. Again, working on a problem for 7 1/2 months is not acceptable. Please let me know your solution.

Purchased Husqvarna/Viking Epic February 18, 2018. The thread cutter does not work properly. Return machine to place of purchase for repair on August 18, 2018 has not come back from repair shop yet. Today's date September 16, 2018. I have orders that have been placed which I can not fill. When deciding which machine to purchase I was debating between a Husqvarna and a Bernina. I wish I had purchased the Bernina.

$1100.00 Chainsaw purchased NEW with a 2 year warranty (OWNERS MANUAL CLEARLY READS FEDERAL EMESSIONS CONTROL 2 YEAR WARRANTY) Chainsaw only ran couple months and quit. Did not run enuf for first scheduled service. Almost a year later and still the chainsaw is in shop at Husqvarna dealer! My owners manual DOES NOT say the 572 XP is excluded in the warranty! Manual states my RIGHTS AND RESPONSIBILITIES. I feel between Husqvarna and their dealers is some FALSE INFORMATION according to the manual that came with my saw! POOR CUSTOMER SERVICE! PLEASE HELP!

Poor design on front bracket that holds the deck and no grease in right side deck barring. I sent the mower back so it could be repaired. They called me back and said that you have hit something with the deck! I told them that if you are backing up and it bumps anything it will cause the deck to unhook from the front bracket and the front roller will keep the deck up and cutting you don't relies it until you hit something. They said that is your fault! I told them it was making a loud noise when you turn on the blades? Again they said you hit something? They said if you want use to fix the issue you will have to buy a new deck! I said no. I told them I paid $2800 for the mower and only cut with it 3 months. They said that's not our problem it's your fault the deck is damaged. So they sent it back. I removed the deck and found that the barring never had been greased and was warned down. Now I'm trying to find a dealership that has the part so I can fix the deck. If they would have taken the time to look at the problem instead of saying it's your fault they should have seen that the barring was no good from the manufacturer