Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Garden and Landscaping Husqvarna Customer service-non reply to emails
Husqvarna

Husqvarna review: Customer service-non reply to emails

N
Author of the review
12:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sent an email enquiry containing attached pictures regarding a recently purchased Husqvarna TS 142TXD ride-on mower to at 1255, (please note all times shall be local times), on the 3/11/2023, it should be noted early that it clearly states on the {website https://www.husqvarna.com/au/support/contact-us/} that "We will answer within 48 working hours", however on the 13/11/2023 when I had still not received a reply I rang the number [protected] at 1053 and was assisted by Monica, who was very helpful and said she would get someone from the Technical Department, (Namely Martin Slater) to call.

It was also requested that I resend the email to and include , which I did at 1105 on the 13/112023, I included a cover note at the top of said email.

I was contacted by Martin at 1310 on the same day via phone, a call I missed, I then rang back and spoke to Martin at 1358, we discussed the subjects detailed in the email, one being advice advice given by a Husqvarna Dealer that contradicted safety standards laid out in the ride-on mowers manual, the other being the dealers statement that the Ignition Switch (ROS) can have a movement tolerance of 3 to 4 mm, something I find odd, Martin stated this "sounds excessive".

After the phone call I received an email from Martin at 1413 on the 13/11/2023 only addressing the misinformation rendered regarding the advice which contradicted the safety guidelines listed in the Husqvarna manual.

I sent a reply at 1502 on 13/11/2023 with pictures attached displaying the movement in the Ignition Switch (ROS) and of course requesting advice on the same.

At this stage 1300 on the 16/11/2023 I have had no reply to my last email.

I am not sure why my emails are were and are being ignored.

Desired outcome: Could you please advise please advise?

More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply
0 comments
Add a comment

More Husqvarna reviews & complaints

Husqvarna - Sapphire 835 Sewing Machine 15
Husqvarna - Be smart, dont deal with this company
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Husqvarna - designer diamond royale sewing machine 20
Husqvarna - designer topaz 50 sewing machine 1
Husqvarna - Huskylock s25 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Husqvarna - Zero turn mower
Husqvarna - New lawn mower blew up
Husqvarna - Designer diamond royale
Husqvarna - huscavarna riding mower 1
Husqvarna - jade 35 electronic part with problems 7
View all Husqvarna reviews and complaints

  1. Husqvarna Contacts

  2. Husqvarna phone numbers
    +1 (800) 446-2333
    +1 (800) 446-2333
    Click up if you have successfully reached Husqvarna by calling +1 (800) 446-2333 phone number 0 0 users reported that they have successfully reached Husqvarna by calling +1 (800) 446-2333 phone number Click down if you have unsuccessfully reached Husqvarna by calling +1 (800) 446-2333 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +1 (800) 446-2333 phone number
    USA and Canada
    +46 87 389 000
    +46 87 389 000
    Click up if you have successfully reached Husqvarna by calling +46 87 389 000 phone number 3 3 users reported that they have successfully reached Husqvarna by calling +46 87 389 000 phone number Click down if you have unsuccessfully reached Husqvarna by calling +46 87 389 000 phone number 1 1 users reported that they have UNsuccessfully reached Husqvarna by calling +46 87 389 000 phone number
    50%
    Confidence score
    Sweden
    +1 (800) 487-5951
    +1 (800) 487-5951
    Click up if you have successfully reached Husqvarna by calling +1 (800) 487-5951 phone number 0 0 users reported that they have successfully reached Husqvarna by calling +1 (800) 487-5951 phone number Click down if you have unsuccessfully reached Husqvarna by calling +1 (800) 487-5951 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +1 (800) 487-5951 phone number
    United States
    +44 152 751 9480
    +44 152 751 9480
    Click up if you have successfully reached Husqvarna by calling +44 152 751 9480 phone number 4 4 users reported that they have successfully reached Husqvarna by calling +44 152 751 9480 phone number Click down if you have unsuccessfully reached Husqvarna by calling +44 152 751 9480 phone number 1 1 users reported that they have UNsuccessfully reached Husqvarna by calling +44 152 751 9480 phone number
    60%
    Confidence score
    United Kingdom
    +61 243 373 737
    +61 243 373 737
    Click up if you have successfully reached Husqvarna by calling +61 243 373 737 phone number 2 2 users reported that they have successfully reached Husqvarna by calling +61 243 373 737 phone number Click down if you have unsuccessfully reached Husqvarna by calling +61 243 373 737 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +61 243 373 737 phone number
    100%
    Confidence score
    Australia
    +43 662 640 027
    +43 662 640 027
    Click up if you have successfully reached Husqvarna by calling +43 662 640 027 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +43 662 640 027 phone number Click down if you have unsuccessfully reached Husqvarna by calling +43 662 640 027 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +43 662 640 027 phone number
    100%
    Confidence score
    Austria
    +32 68 251 211
    +32 68 251 211
    Click up if you have successfully reached Husqvarna by calling +32 68 251 211 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +32 68 251 211 phone number Click down if you have unsuccessfully reached Husqvarna by calling +32 68 251 211 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +32 68 251 211 phone number
    100%
    Confidence score
    Belgium
    +372 641 80 11
    +372 641 80 11
    Click up if you have successfully reached Husqvarna by calling +372 641 80 11 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +372 641 80 11 phone number Click down if you have unsuccessfully reached Husqvarna by calling +372 641 80 11 phone number 1 1 users reported that they have UNsuccessfully reached Husqvarna by calling +372 641 80 11 phone number
    Estonia
    +39 233 3391
    +39 233 3391
    Click up if you have successfully reached Husqvarna by calling +39 233 3391 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +39 233 3391 phone number Click down if you have unsuccessfully reached Husqvarna by calling +39 233 3391 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +39 233 3391 phone number
    100%
    Confidence score
    Italy
    +31 334 502 050
    +31 334 502 050
    Click up if you have successfully reached Husqvarna by calling +31 334 502 050 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +31 334 502 050 phone number Click down if you have unsuccessfully reached Husqvarna by calling +31 334 502 050 phone number 1 1 users reported that they have UNsuccessfully reached Husqvarna by calling +31 334 502 050 phone number
    Netherlands
    +48 124 118 421
    +48 124 118 421
    Click up if you have successfully reached Husqvarna by calling +48 124 118 421 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +48 124 118 421 phone number Click down if you have unsuccessfully reached Husqvarna by calling +48 124 118 421 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +48 124 118 421 phone number
    100%
    Confidence score
    Poland
    +7 495 797 2662
    +7 495 797 2662
    Click up if you have successfully reached Husqvarna by calling +7 495 797 2662 phone number 2 2 users reported that they have successfully reached Husqvarna by calling +7 495 797 2662 phone number Click down if you have unsuccessfully reached Husqvarna by calling +7 495 797 2662 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +7 495 797 2662 phone number
    100%
    Confidence score
    Russia
    +34 233 339 237
    +34 233 339 237
    Click up if you have successfully reached Husqvarna by calling +34 233 339 237 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +34 233 339 237 phone number Click down if you have unsuccessfully reached Husqvarna by calling +34 233 339 237 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +34 233 339 237 phone number
    100%
    Confidence score
    Spain
    +41 628 715 665
    +41 628 715 665
    Click up if you have successfully reached Husqvarna by calling +41 628 715 665 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +41 628 715 665 phone number Click down if you have unsuccessfully reached Husqvarna by calling +41 628 715 665 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +41 628 715 665 phone number
    100%
    Confidence score
    Switzerland
    +91 222 633 4420
    +91 222 633 4420
    Click up if you have successfully reached Husqvarna by calling +91 222 633 4420 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +91 222 633 4420 phone number Click down if you have unsuccessfully reached Husqvarna by calling +91 222 633 4420 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +91 222 633 4420 phone number
    100%
    Confidence score
    India
    +852 24 812 883
    +852 24 812 883
    Click up if you have successfully reached Husqvarna by calling +852 24 812 883 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +852 24 812 883 phone number Click down if you have unsuccessfully reached Husqvarna by calling +852 24 812 883 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +852 24 812 883 phone number
    100%
    Confidence score
    Hong Kong
    +81 332 652 866
    +81 332 652 866
    Click up if you have successfully reached Husqvarna by calling +81 332 652 866 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +81 332 652 866 phone number Click down if you have unsuccessfully reached Husqvarna by calling +81 332 652 866 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +81 332 652 866 phone number
    100%
    Confidence score
    Japan
    +970 22 220 932
    +970 22 220 932
    Click up if you have successfully reached Husqvarna by calling +970 22 220 932 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +970 22 220 932 phone number Click down if you have unsuccessfully reached Husqvarna by calling +970 22 220 932 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +970 22 220 932 phone number
    100%
    Confidence score
    Palestine
    +966 126 481 900
    +966 126 481 900
    Click up if you have successfully reached Husqvarna by calling +966 126 481 900 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +966 126 481 900 phone number Click down if you have unsuccessfully reached Husqvarna by calling +966 126 481 900 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +966 126 481 900 phone number
    100%
    Confidence score
    Saudi Arabia
    +27 129 982 581
    +27 129 982 581
    Click up if you have successfully reached Husqvarna by calling +27 129 982 581 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +27 129 982 581 phone number Click down if you have unsuccessfully reached Husqvarna by calling +27 129 982 581 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +27 129 982 581 phone number
    100%
    Confidence score
    South Africa
    +82 27 771 892
    +82 27 771 892
    Click up if you have successfully reached Husqvarna by calling +82 27 771 892 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +82 27 771 892 phone number Click down if you have unsuccessfully reached Husqvarna by calling +82 27 771 892 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +82 27 771 892 phone number
    100%
    Confidence score
    South Korea
    +971 43 422 237
    +971 43 422 237
    Click up if you have successfully reached Husqvarna by calling +971 43 422 237 phone number 1 1 users reported that they have successfully reached Husqvarna by calling +971 43 422 237 phone number Click down if you have unsuccessfully reached Husqvarna by calling +971 43 422 237 phone number 0 0 users reported that they have UNsuccessfully reached Husqvarna by calling +971 43 422 237 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Husqvarna emails
  4. Husqvarna address
    Box 7454, Stockholm, Tennessee, SE-10392, Sweden
  5. Husqvarna social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Husqvarna Category
Husqvarna is ranked 1 among 73 companies in the Garden and Landscaping category
#01 Husqvarna Husqvarna #02 Lawn Love Lawn Care Lawn Love Lawn Care #03 Gardens Alive Gardens Alive #04 Garden Goods Direct Garden Goods Direct #05 ThePondGuy ThePondGuy
Husqvarna Alternatives
BULLARD TREE AND GARDEN 10 reviews Limitless Landscape 4 reviews Willow Farms Lawn & Landscape 10 reviews UFC Tree Care 11 reviews First Coast Tree 11 reviews