Hyundai
Reviews and Complaints

Horrible! I purchased a brand new lemon from this company, the vehicles steering failed while I was doing 45 MPH on a highway. My whole family could've been killed by this clunker that I was sold. To boot I've reached out to HMF only to be assigned a "case manager " who literally laughed at my life threatening ordeal. The way that Hyundai has handled my case thus far has been disgusting. Purchase at your own risk.

I recently turned in my 2015 Sonata early upon my lease end date. I did this so that I could qualify for a discount of not paying the last payment on my car. I upgraded my car to a 2017 hybrid Sonata. I got this discount with my Elantra, this is why I did this with my 2015 Sonata. I called Finance when they sent me a end lease bill. They said I owed a Wear n Tear on my car. I explained to them that I had 5, 000$ Wear n Tear on my car and this bill is wrong. Hyundai has all my paperwork for this. The lady mentioned that a claim will be filed. Next thing I know I'm in Collections for this. I'm extremely disappointed in the negligence of a company that I have been very LOYAL to for the past 6 years. When I turned in my 2015 Sonata there was NO damage that accumulated to $5, 000. I'm in the process of filing a grievance with the company, and NOT renewing my lease again!

I recently bought the Hyundai Tuscon at the Hyundai dealership in Milnerton Cape Town. On the 8th of January 2018 to be exact. First of all the sales person refused to have my car delivered to me because he said that it was against company policy. On the day i was suppose to come collect my car myself he called me telling me that I should come collect the car the following Monday instead as he would not be a dealership because he was delivering a car to a client in PE after he had told me that Hyundai does not deliver cars to clients. When i enquired about what he had said he told me that the only way they can deliver cars to clients is if the customer puts the sales person on their insurance to avoid any liabilities should any damage happen to the car. He had never given me this option. After i insisted that i would be collecting my car on the agreed date he then arranged for a junior sales person to hand it over to me.

When i bought my car from Hyundai i was trading in my Polo Trendline which the salesman promised to settle the following Monday. On the 28th of Jan 2018 the car that was supposed to be settled deducted from my account. I called upset and i was never given any explanations as to why the car had not been settled 3 weeks after. They then requested the settlement amount that day after the salesman had dropped the phone on me twice. I had to fight with them to refund me that instalment of the the car which they did 4 days after causing me to miss my aunts funeral in the Eastern Cape. To this day they have never explained why they never settled my car as agreed or even apologise for the inconvenience.

A week after this the radio on my brand new Tuscon stopped working. I went in to tell the salesman and he was with another salesman at the time., He was so rude to me that the other salesman took pity on me and told me that i could go talk with the manager of the dealership and report the situation. I asked the receptionist for the manager and she told me that he was not in. I asked for his contact details and she told me that she was not allowed to give them out. I called the head office and reported the situation and 5 minutes after the manager suddenly appeared from his office even though i was told he was not in.

I tried to explain everything to him and he told me that there was nothing he could about something that had already happened. When i told him that i regret ever buying a car with them. I told him that i should have never bought a car with them period and he replied "I agree with you on that one" and to this day i don't know what he meant by that.

He promised to call me in 24 hours regarding my complaints and to this day 2 days later i have not heard a word from him. I have sent in my my car for the radio to be fixed and i was given an i10 with an empty tank. I have called the Hyundai head office complaining and i was told that there is nothing they can do for and i was told to take it up with Motor Vehicle Industry ombudsman and that i should not contact them again as they would not communicate with me once i take them to the MVI.

I have WhatsApp messages and recordings of the disgusting service i got from this dealership. To having the sales people talking afrikaans whilst talking about a situation that concerns me, knowing very well that i am an african woman and i do not speak afrikaans.

I really regret buying any car from Hyundai. They are extremely unprofessional. I was suppose to enjoy the experience of buying a new car but instead it has been the opposite. I now hate the car i paid thousands for because of the treatment i got from you.

SHAME ON YOU

I have tried since January 22, 2018 to get the title for my car. It took 8 days to get the bill of sale for my car which was paid for on January 19th. After calling every day sometimes twice a day I now have three bill of sales and no title. Every time I called I got a different representative who told me they were faxing out my bill of sale. It wasn't until I asked for a supervisor that I actually got the bill of sale faxed to me. My insurance said I needed the title to register my car. Again, after calling every day sometime twice, I was given the run around about my title. They said they couldn't fax it but could send it by Fedex if I had a fedex number. I obtained a number and gave it to a representative. I called three days later only to find out that it was being sent by regular mail. My registration has expired and I can't register it without a title. We got the mail today but instead of getting my title I got the third bill of sale. This is critical to me because I babysit for my son who lives 100 miles away. I babysit for him once a week. Now I have to go and rent a car in order for my son not to lose any days of work. Please, please help me. I don't know what else to do.
Judith Monte

Worst customer service ever! I took my 2011 hyundai genesis to West Broad Hyundai here in Richmond, VA the first week of October 2017. My car has been in the shop for nearly 4 months now and they still haven't finished it (Just needs a new VVT). What's even worse is the fact that these people don't even bother calling you to let you know what's going on with your car. They haven't called me a SINGLE time to update me about my car. A simple call saying, "Hey, sorry it's taking us longer than expected, but here's what's going on with your car..." would be nice. Instead they completely ignore their customers and act like nothing's going on. It's not like they've had my car for over 25% of the year or anything... Absolutely ridiculous! I've never experienced worse customer service anywhere. And when I call them complaining about why it's taking so long their excuse is that they're very busy. LOL! How busy could you possibly be for it to take you over 3 months to fix a damn car? I could've built one from scratch by now. And how low on your priority list is my car? Seriously, these people are incompetent and have absolutely no idea what they're doing. If they don't have my car finished by next week I plan on suing.

Dear Sir / Madam
I have bought a new Tuscan 2017 vehicle motor no. 623809 VIN 101287 ODO 582600.in the warranty coverage
I was very happy with my new vehicle suddenly I found the paint of the truck (bag) fall down and you can release it like a tape so I checked all the vehicle paint... unfortunately I found a big bubble (about a circle) spot of radius 15 cm in the back of the car by the time the color of the paint started to change.
I went to the local Agent in Egypt they told me to wait for a period of time and I waited for 21 days and their reply was that they won't repair this defect.. although it is a defect in the paint of the car they deny..

I need Hyundai rapid Action in this issue please..
waiting for your response
thanks

I brought my car to the service center with concerns about my Hyundai. It had been making a loud noise for a few weeks. I was worried that it was my engine, so I was not letting anyone ride in my car until I got it fixed. When I brought the car to this service center, I described the sound the best I could. I told them I was worried that it could be the engine but that I honestly had no idea what the noise was (I do not know much about cars). The agent told me that it could be my wheels but that they would drive the car, check the engine and attempt to diagnose the issue. I received a call from Alton, and he told me that there was nothing wrong with my car and that they did not hear the sound about which I was talking. They said they drove the car around the service center and could not reproduce the sound. I picked up my car, even though I still heard the noise, figured that I was wrong, that the noise was not abnormal nor new. LUCKILY, I got a flat tire a few days later and took it to the auto shop up the street from me. This mechanic drove my car from the parking space into the garage and IMMEDIATELY told me that my car had a loud grumbling and catching sound, which unmistakably signals a wheel bearing problem. There was something wrong with my front left wheel bearing, and he told me that the wheel bearing repair could be fixed under my pre-owned warranty at the Hyundai service center. I scheduled an appointment online for wheel bearing repair soon after.

When I took my car back to Hyundai to have the wheel bearing fixed, I was told that they would first have to run diagnostics, which could not be done that day. It could not be completed for another 7 days. Despite being upset that the repair could not be done (I had made an appointment for wheel bearing repair online days ago), Alton essentially started to blame me for not describing the sound correctly at my initial visit. He was unapologetic. I am extremely disappointed. I also question if they even DROVE my car when it was in their shop. If a mechanic from up the street can diagnose a wheel bearing issue within minutes, I would expect the same from any mechanic at Kearny Mesa. They either lied or are incompetent.

Your company should be embarrassed to charge me for normal wear and tear on termination of my lease. A scuffed wheel? My vehicle was returned in better condition than %99 of vehicles, but you still found a way to charge me extra. This will be the last Genesis/Hyundai vehicle that I ever purchase. Makes me happy that the G70 was not out yet, because that was the vehicle that I wanted to buy.

I bought a Brand New 2011 Hyundai IX35 2LT GL Premium Petrol Man form Hyundai Stellenbosch . The vehicle has given me Two major setbacks first it was gearbox issues in 2013 and now its Engine Ceased 01 May 2017 . This is now costing me R138000.00 to repair because warranty has expired already . I tried to contact the company for the Engine Recall they have on these vehicles form year 2009 to 2016 but Hyundai SA is tight lipped in that regard but UK is responding and referring me back to Hyundai SA which is unresponsive .

I don't know what to do any more . Can any one give me some advise please.

I bought a new 2017 Hyundai in April 2017. I've made extra payments every month that should be applied to principal. I have also made huge extra payments that should be applied to principal. HMF doesn't apply the extra payments to principal unless you call in after the payment is made and request it. Even then, they give you a hard time about making the line item change. I get so upset every time that I have to call them. I will NEVER buy another Hyundai because of HMF. I don't care if I can finance it elsewhere in the future. I'm not going to give my business to them ever again. This is my 4th new car purchase. VW had much better customer service and better financing software that didn't require calling in every month or so.

I wanted to renew my blue link subscription after my free trial ended. I was unable to do so online because how the free trial worked the connected care expired a month before the remote service. It was frustrating. I called for help. It took 33 min to get a person to answer (11/20/17 5pm) which is INSANE. The woman who tried to help was nice but unable to help me. I was then told I could have a manager call me but it would take 2-3 hours which is annoying but what else could I do? I waited and no call. I called the next morning and same thing, waited about 30 min for someone to answer and he could not help me and told me to wait at least 24 hours for a manager to call. well it is now 11/22 and no one has called me back. I have been email customer service for a few days too and not getting any responses either. I just wanted to renew my service! And now it is up. It is a very expensive service and I was still willing to pay even though the app only works about half the time. Another thing...check that out. The app does not work too often. I no longer want to pay for a service that does not work well and the customer service is even worse. I am appalled at how little the company cares about its customers.

I put in an offer to purchase a VW Polo from the Hyundai Dealership in Springfiled Park, Durban, Kwazulu Natal, South Africa. I noticed that the car needed a few touch ups which the salesman agreed to send it in for. I was advised that when the car comes back I can inspect and if satisfied I can make the offer to purchase a reality. Today at 2:30pm the salesman called me on my cell [protected] to inform me he sold the car to somebody else. When i spoke to the Dealer Principal he is in cahoots with the salesman and so is the sales manager. My name is Sashen manilall and I can be reached on+[protected]
or via email: [protected]@gmail.com

I purchased a used 2015 Hyundai Tucson on November 7, 2016. I received so much of the factory warranty. On November 9, 2017 the car had to go to the shop for rear end problems. The car has 62, 242 miles on it. I was told by 2 different Hyundai dealers that Hyundai would not be responsible since I was over the 60, 000 mile limit. I really think that is crazy. I could understand if the car was 10 or 12, 000 miles over the warranty. I paid $1366.00 to have the problem fixed plus a rental car. I will not ever buy another Hyundai car or will I recommend Hyundai to anyone.

I purchased my car my first Hyundai in 2008 and have really enjoyed the brand of car from the experience of purchasing to the service department. Recently, I have moved to San Antonio Texas and have found horrible customer service.

For example, today I had a 9am appointment to fix a sunroof issue and also get an oil change. It now is 249pm and when calling the dealership to check on the status, I was informed that the tech still has not seen my car for anything. Really? Issues like this are not common in most places I have taken my car to but all of the dealerships here have had the same issues.

To fix this issue I would recommend more training with customer service (communicate with your customers when there are issues; shouldn't be a one way communication by the customer) also maybe corporate should develop an app that customers can easily see the status or book appointments

Another issue I have had is, I had an appointment to get service completed on Monday and came up with issues and needed to cancel. No one in the sales department (not even a manger) has access to services schedule. So I had to NO SHOW which leads to the company losing business and money.

I hope these issues get resolved because customer service is very important to me. Not only does it show that the company cares but it leads to a good car buying experience. If this behavior continues, I am not sure I will continue to be a loyal customer.

Address to today's horrible service:
12908 I-35. San antonio 78233

I have been fighting with Hyundai Motor Finance, Hyundai Dealership on Nostrand Avenue in Brooklyn for almost 3 years. I traded in my 2011 Sonata for a 2013 Santa FE. Hyundai Dealership was picking up the remaining 5 payments. They only paid 2 of those five payments. They are now blaming me, ruining my credit for a something I would have never done. I would never agree to pay for a vehicle I was trading in. How can a company who I have been doing business with since 2011 do this kind of damage to a customers credit. I am currently in a 2016 Hyundai Sonata. Why wasn't the issue of past payments dealt with before I financed my new vehicle. I am disgusted with the blame game of call the dealership, no call Hyundai motor finance. No one is addressing or fixing this problem. I want my credit fixed, a letter stating this issue will be fixed. I have reached out to a lawyer in regards to this issue. Since no one at either place is taking ruining my credit serious I will now take further action. I would like not to go any further with this matter but for someone to correct the mistake made by Hyundai dealership and Motor finance.

11/1/2017
I received 2 calls during the time of 10:30 and 11:30am, unfortunately I was unable to answer the calls. I then called Sage Hyundai and was transferred around and placed on hold for over 10 min. The Operator couldn't contact Ian the service rep so she ended up trying her best to assist me, which she could not. This is not the first occurrence of this happening to me. I was also given the run around when I set up the service appointment 2 days ago. Hyundai really has to get more staff to help on the telephones as well as onsite.

Best resolution would be to have more service adviser's available.

I took my car to maxon Hyundai on Route 22. I did not have an appointment (about 2 weeks ago). I was refused service. I had brought my car in previously (with an appointment ) and complained about a busted plastic engine protector that I broke when I hit a pothole. At the first visit the technician recommended I not get it fixed because it was to expensive to fix (almost $500.00). I left without getting it fixed. The dragging on the ground got worse. So I came back to get it fixed. Someone in the service dept. told me to go to the parts dept and order the part. A lady escorted me to the parts dept. When we got there the technician asked me what I wanted to order. I said I don't know the part. I asked the lady and why I was ordering the part and not someone in the service department who knew what I needed. She went back to the service dept. and came back with a post it not with two different part numbers. I asked her again, why isn't someone from the service dept. ordering the part and letting me pay for it. I told her I was uncomfortable with this process. I followed her back to the service dept. where she was waving the posted note in the air saying "can you talk to him he doesn't understand what part he needs", or something to that affect. by this time I was frustrated and asked the lady to raise the garage door so I could leave. I called the service department later that day to complain and whoever the lady was in the service dept. that answered the phone said she could not hear me on the phone and hung up on me. I called the main number and they could hear me just fine. I told them someone hung up on me. The service there has never been great, but this particular day it was horrible. Now I am looking for another service dept. to fix my vehicle. I think they should fix my vehicle for free and someone should get to the bottom of this poor service cultural at this Maxon Hyundai in Union, NJ

Online I request for Auto Loan couple days later Gentlemen called my house he has approve for loan up to $35, 000 even u got bad credit then he told me to come in to dealership when he asked me what date is convenient for u I told him on Satureday Oct-21-17 so I took a risk went there This Gentelment help us out ! See I see advertisement on TV One month $165 months. But this deal is saying u buy a car no less then $300 months and Insurence gonna be $200 so we're looking at $500 month I know I shouldn't go there but I took a chance went there with my Daughter and I was humiliate why am I here they told me to come and disappointment guy gave me his Bussiness card and today is Oct-23-17 I'm still thinking about it! So I asked him what about used car he keep saying nothing under $300 months so I walk out with head down

Whenever I slow down for a bump or train tracks my brakes do this skipping thing that causes my car to not slow down or stop until I have gotten on a flat surface. There has been multiple occasions where I almost hit the back of someone due to not being able to stop because of this reason. I bought the car brand new and it’s been a year I’m now at 23, 000 miles and the brakes happen to be the only issue. This is dangerous especially consider my kid be in the car with me.

We bought a brand new 2013 Hyundai Sonata GLS from Hyundai of Kirkland with couple of additional services including maintenance package.

At very first we started experiencing issues with the brake. While applying the brakes, the car used to give a jerk. We reported this during our regular oil change appointment to the dealer but they didn’t find anything. We continued complaining about the brake issue during our next 2 oil change appointments but every time they didn’t find anything. The brake issue stopped by its own.

Next after few months, we started having another serious issue, our car used to stall in the middle of the driving with the check engine light on the dashboard. On turning on the car again it used to start but there was constant check engine light on the dashboard.

When it happened first time, we reported to Hyundai of Kirkland, they simply cleared check engine light but again could not find the cause. But the issue of car stalling did not resolve. Multiple times the car stopped/stalled suddenly in the middle of the freeway which was little frightening; this could have been a life threatening incident for us.
In mean time, we also got recall from Hyundai for the engine stalling issue with separate extended warranty letter. During our next oil change, I was informed that Hyundai of Kirkland resolved the car stalling recall issue. But we experienced this issue again and we almost had an accident with the car behind us.

Considering this serious issue and with multiple bad experiences with Hyundai of Kirkland we decided to go to Hyundai of Everett. The Hyundai of Everett informed us (by looking at the car service history) the car stalling issue is already resolved on our car and if it happened again bring the car ASAP so they can get the code from the check engine light. After this appointment within 15 days we had the issue again and we took the car within half hour to Hyundai of Everett.

Hyundai of Everett found that the carbon was build up in the car throttle body and they resolved it. We got a call to pick of our car from them and on the way home from Hyundai of Everett we had same issue again. We took the car again to them right away. As of now 10/14/2017 our car is still with Hyundai of Everett (almost from 1.5 week) and they are trying to reproduce the issue.

This all has been very frustrating and little frightening for us. We got brand new Hyundai and now have only 30k miles on it, always serviced on the time with the authorized dealer and still had the issue numerous times.

We want to post this to make our fellow friends aware about this extremely bad and unprofessional experience with Hyundai with such a serious issue.