McGee Toyota of Hanover
Reviews and Complaints

These guys are aboslute ###. I bought a car from them last year with the 100, 000 mile extended warranty. And it turns out the engine in the car I bought is fried. So thinking the warranty would cover this problem, I brought the car back to them. First they said they can't fix it, then they say they can, and they flipped it again and said they can't. When I originally went to purchase the car the internet price was $4, 500 less the price I paid for it. False advertisement? I think so. Also, their sales manager John S**** is a rude son of a gun. He has absolutely no sense of what customer service is. I have worked in retail/customer service for 7 years and I know how to make a happy customer. This place is full of scams and thieves. I would never do business with McGee Pre-Owned Superstore. PLEASE HEED THE ADVICE OF ALL OF US AND NEVER GO TO THIS PLACE. YOU ARE BOUND TO A FRAUDULENT SALE. BAD EXPERIENCE. BAD SERVICE. BAD CARS. BAD BUSINESS.

Hey Jennifer, I went to McGee to buy a car after looking at their web-site. I finally picked the car I wanted to purchase, when doing the paper work, I was feeling very pressured by the sales manager John and the finance manager(not sure of his name), so I deceided to give them a deposit of $100.00 to hold the car and I was going to think of it over night. While I was in the dealership, I asked the salesman what the bottom line on the car was. This questioin was ignored a few times. When I was finally told the price was $17, 900.00 I was surprised as that seemed high. So I went home to sleep on this dicission and went onto the McGee website only to see the same exact vehicle advertised on their web-site for 13, 088.00 yes that right $3, 812.00 in their favor. Now I know my instints were correct. I called and spoke to the sales manager John again and he told me he was not sure how that happened, but come on down tonight and he will make this right. So I go back down there with no intention of purchasing a car at the dealership, just to see what they would say. They tried to explain to me they never sell the cars for the price that is on the intrenet ? They also gave me it was like using a coupon and because I did not tell the sales guy I saw the car on the internet, I was not entitled to the internet price. This dealership is a disgrace and should be ashamed of themself. This is a classic bait and switch operation. I would just love to see help me hank on this dealership. Maybe she will be my next call. BEWARE car shoppers, run and run as fast as you can away from these crooks.

McGee should be run out of the state, there thousands of complaints of this nature about them on many web sites, just look not hard to find them.

It appears that the state AG office could care less, I just wish that a local TV reporter gets screwed by them as all of us have, then maby the great state will shut this operation down once and for all.

Hey Jennifer,

Beware of these people. They are expert in creating FALSE Contract and adding Extended Warranty. They are fraud. Not only me, many people have been screwed by these people. Just a personal advice - make sure all the contract papers correct, no extended warranties they have added to your contract. If you do not want to face any trouble in future, our very personal advice is to RETURN your car back to McGee...

Responding to an "Internet price, " we visited the dealership and found the car we were looking for. Regardless, when negotiating a price, the price went up initially by approximately $5000 (salesperson said the "internet price" was really the dealer's price, but then he brought the price down, but still to $1000 over the Internet price.
We left.
Other people there at the same time got up and started to leave, telling their salesperson that they wouldn't deal with his dishonesty and false claims. He then went after them and tried to change his tune.

for example, alan richard colson wants to sue this dealership because he drove over there and did not buy a car.

this user just sent me email threatening to sue me for removing his ad from craigslist.
this is childish and idiotic. it was removed by users who flagged it down because he was obvioulsly lying about having been robbed by CL users as a lame excuse for refuing to pay for construction services up front as is standard practice ( 1/3 to 1/2 plus materials).
he openly admitted he had no evidence but would do it maliciously anyway. that's illegal in MA and he is subject t o both criminal harrassment charges and an anti- SLAP countersuit for 3x damages.
just wanted you to know what kind of disinformation and idiotic legal actions alan richard colson ( "rick"), (age 60, watertown and newtonville, arc8@comcast.net), is capable of .AVOID.

Beware of McGee’s false advertising practices. I just found a car listed on their web site, called them to confirm price/details, and went to the lot to see car. When I arrived, suddenly the car was 4K more. The salesman told me the price was actually the dealer cost, then said actually the price reflected 4k trade, and then told me I was eligible for 500 web discount, making dealer cost 500 less. How can the dealer cost change (did they suddenly pay less for this car)? Getting a straight answer out of all the lying sales staff was impossible. Whatever happens be prepared for the price to go up or the terms to swing their way. I got up and walked out, with the salesman following me still trying to pitch me. How can they get away with this?

Its spelled improve, learn how to use spell check! dummy

I had to negotiate for over an hour to get the price close to what I needed. This worked out okay. Your finance department... a whole other story. NEVER would do business with your finance again. I purchased a vechicle in late April 2010 from McGee Toyota. I waited over an hour to meet with the Finance agent after a lengthy negotiation to get the vechicle to a price point I could afford. When I finally met with the finance person, he told me I was going to be easy, rushed through all the paperwork and add ons that, while I pushed back to try to get a better understanding, I did purchase two services that I believe are a pricey waste: Ding and Dents coverage (>$500) and some warranty, that, if I did not use the service, I would be reimbursed the full amount. HOwever, if I used it at all, I would not get the money back. The services are those that would come up, so why sell something that is null before I walk out the door? The Ding and Dent service: I was told that when I call ahead to set up an appointment for routine service, they would have the ding and dents taken care of during the servicing. When I made my first appointment for service, I told them about the ding, I brought the vehicle in, they told me they do not do the service there. I had to work with Ding and Dents. I completed an online claim with the Ding and Dent service, they told me to take it back to the dealership. Waste of money. Misleading service in the Finance department. I've mentioned this to the Finance department, I mentioned it to the Manager at McGee, I just get blank stares. I would not recommend dealing with them, while I like the vehicle, I'm sorry I dealt with McGee. Since this experience dealing, I don't trust your organization to deal with me truthfully. I've heard neighbors and acquaintences who would not recommend McGee. I haven't heard one say, oh, they're terrific, I'd recommend them.

THis is a scam period and a load of BS. You advertised a vehicle for a price, you MUST SELL IT BY LAW at that price. You are a joke and the reason the auto industry has such a bad name. Toyotas ship is sinking and your dealership keeps firing torpedos at it! Atleast there are reputable dealers left in Hanover such as Jannell Ford. They treat you like a human being and not an idiot. No wonder you guys are number one! IN COMPLAINTS!

That is the best work your lawyer ever did. you guys run scam after scam and pretend you are revolutionary. you should be closed. if toyota wants to rebuild their image they should stop doing business with you

Hey Jamie, you may want to rethink your approach. An approach that has your dealership listed number one in complaints on the BBB website. Think about that, number ONE of the hundreds of dealers in the state. The number one sleaze in an industry known for it. You must be proud.

You should make a note of that "approach" on your webpage instead of writing "internet price" when thats a lie.

Agree. Deceptive, dishonest and purveyor of false advertising.

Bobby, on behalf of our team here at McGee Toyota, I sincerely apologize for the disappointing nature of your sales experience. It is our number one goal to provide the best service possible. We understand that it's important to be able to work with our customers to attain them a reasonable deal without being too pushy. I am curious to learn more about the situation so that I can adjust our procedures to improve our business going forward. Please contact me at your convenience so that I can work towards reestablishing some of your trust in our business. Brad Taylor brad@mcgeecars.com

Stopped by, against by better judgement, to look at a couple vehicles at their lot where Haddon Mercury used to be over near Star Land. I honestly knew better, having had a bad experience there myself years ago as well as having heard similar stories from multiple people over the years, but ignored my gut. Always a mistake.

So I took a look at a truck... and the desperate sales guy says "let's run some numbers, see what your payment would be looking like"... I say, "well, how are you going to check my credit? I don't want any inquiries on my report until I'm ready to make a move." He assures me it won't appear on my report... I ask, "you sure?" He says yes. Again, I know better, since they did this to my 20 y.o. son, but let him run with it.

It's worth mentioning that the sales office here looked like a telemarketing office crossed with a teenager's bedroom.

Comes back with a monthly payment of $459 over 72 months for a 2009 Tundra priced at $20, 000. Absolutely absurd. Oh, and that's after they give me $10K for my Xterra (KBB shows it worth closer to $17K).

Before I can even get a word out, my girlfriend says, "that seems ridiculous". I say, "that *is* ridiculous!" And I ask the guy, "what's the interest rate?" He tells me he doesn't know and won't find out until they write up the loan, but it's usually "single digits". What a crock of s**t... I say, "well that could be anything from zero to 9.9%, you have NO idea what it'll be?" He tells me again that he won't know until they write it. Then I ask him what they came back with for a credit score on me, and he tells me a number SUBSTANTIALLY lower than what I know it is.

So, trying to leave as politely as I can I tell the guy "yeah, I'll have to shop around and think about it" and take his card. Here come the high-pressure sales tactics: "What do I need to do to get your business today?" This becomes his mantra for the remainder of my time at the dealership. I chuckle and say "get that payment a lot lower". So in the course of roughly 90 seconds, and without a manager's intervention, he drops it to $400, then $350, and then finally $300/mo. Boy, that sure filled me with confidence in this place. I left.

So, doing some quick math (honestly not my strongest suit so feel free to correct me), the price of the truck, minus my trade, plus the payoff on my note, tax, title and fees, would bring that loan back up to about $20, 000. 20, 000 divided by 72 is $278 for the principal of the loan.

OK, so let's use the original payment of 459, minus 278 is $181 dollars in INTEREST alone... I had to fiddle around with an online loan calculator a bit because the numbers I was coming up with just using straight division were obviously wrong, but the interest on that loan would apparently be 18.25%.

I don't even have a credit card with interest rates that high.

Then, to top it off, I check my credit reports to this morning confirm what I already know... yep, an inquiry from McGee Toyota on my report. These guys personify the stereotype of used car salesmen.

I've had similar problems with this Dealership. They really do treat consumers like idiotic garbage when you walk through the door. The pembroke office sold me a car that had practically been totaled with carfax that didn't reflect this at all. I tryed to offload this POS for the past 2 years. Finally, Mcgee Toyota in Hanover sent me a flyer saying they would give me top dollar for my vehicle because of the japaneese tsunami as just a sell or trade in. So after trading it in, they only gave me the minimum amount for trade in and the vehicle I traded it for was a 2003 Black Honda Civic with only 60, 000 some odd miles.

Ten minutes after leaving the place, the vehicle broke down due to a bad radiator and leaking head gasket. When we returned the next day to find out what Mcgee would do about this, they said they would replace the radiator and that's it. I told them no deal, "So they could have their car back and buy my traded vehicle too". Their whole staff began to treat me like human garbage after that, doing whatever they could to shuffle me out the door so that I wouldn't out their low down crooked, shicty, theiving ways to new customers.

This company could possibly be the proper example of absolute anti customer service. I hate them, I loath them, they will do anything to snow you, and smile in your face knowing they're doing it. DO NOT BUY FROM THEM. GO TO BOCH!

I walked out of McGee Toyota yesterday afternoon. Quite honestly, they were one of the worst dealerships I've ever dealt with, and I have purchased several new and used cars in my life.

Same complaints as all previous posters - price listed on the website isn't the real price, because that includes ALL of the "incentives" (military, student, holdback, etc...).

These shady scam artists offered me $10, 000 for my car, against full MSRP for theirs. My car is an Infiniti with a current Kelly Blue Book of $13, 725 (which is Trade-In for 'good' condition). They claimed their internet price was not possible ($29, 865), and that their invoice was closer to $32, 000! Then they showed me the magical print out of their invoice costs that is supposedly super 'confidential'.

They were a complete joke - if I do decide to buy a Highlander I will be going to Boch in Norwood.

And similar to others hear, I heard the salesman next to me completely taking advantage of a young couple next to me, convincing her to take a 72 month loan on her new car. Never take 72 months! Even 60 should be avoided wherever possible!

McGee Toyota - you are horrendous.

Same thing happened to us while buying a car for our son. We were recommended by a friend of the ownership family. The sales group said that the price on the internet wasn't correct and had to be higher but still will not tell us what is was even though they felt they needed to ask us for more money than we offered which was already $4500 over what they advertised they owned the car for. That was only a small part of a very dishonest experience. There's too many details to write here. What a mess! And they kept saying how we would be treated so well because we were recommended by a friend. They worked me over good and I feel like a total jerk. Thank goodness I have all their promises on email because they didn't follow through with anything that was supposed to be prepared on our used car before we picked it up. They haven't returned a phone call in weeks and we were not haunts about trying to reach them...still waiting. We live over an hour away so we can't just drop by. At the same time, I put a deposit on a new vehicle there and it was supposed to come in 2 weeks ago. We're very worried that we're going to have more problems if we buy another car there but nervous about losing our deposit. Not sure what to do...wish I was a lawyer.

I just experienced the exact same thing. They posted a vehicle on Craigslist for $2, 000 less than the price on their own site, but neither was the actual price. The vehicle was actually $4, 000 more than the Craigslist price and $2, 000 more than their website price! They are the very definition of "used car salesman"!

mcgee toyota screwed me over so bad its rediculous...I am going to take them down. They have me paying 420 a month for a camery for a 5 year lease yet I was under the impression I had a 3 year lease. I went to turn it in and they said oh wait you have 2 more years...I did not know I was signing 5 year lease and I have never even heard of such a thing. They took advantage of me and after 5 years I will of paid over 25000 for something I will not even own, are you kidding me. They took advantage of me cause im a girl and I advise noone to ever buy a car from them. Oh and a side note when I went there they said to wrap it around a tree and thats the only way ill get out of it. Nice customer service there. Bull

How can the state continue to allow this dealership to do this. AlanMi clearly must work for the dealership because no one in their right mind could say that this is an honest way to treat customers. The saleman I dealt with was willing to say anything to trick me into signing something. Beware!

I have been reading the posts along with the original post and want to encourage everyone on here to open their ears and listen when you are at the dealership. Their model of listing cost (price they bought the car for) and negotiating up is genius. There is no shadiness that you would find with a Boch Toyota or other dealership that inflates and gauges prices only to go down a little while still making a huge profit. McGee Toyota has a lot of inventory and their goal is to move cars, and listing their cost and having prospective customers give them a reasonable offer is not only fair, but transparent. I just bought a 2008 Toyota Rav4 from the Hanover, MA location and will recommend everyone I know that is ready to buy a car to use them. I think their model is great!

By the way, I would not be surprised if the other posters in this thread who say they will contact the attorney general because they traveled so far only to find out the price was 1-2k higher were all dealers. McGee's style of listing cost and 'negotiating up' is so efficient I would not be surprised if the entire auto industry turned to it within a few years!

Yeah, I've had the same experience with McGee Toyota lying and not matching posted internet prices. I actually went all the way down to the dealership because I saw the prices posted. They tried to pull some dealer tricks on me. We wanted to compare the LE and SE models, but this dealership doesn't have cars inside the showroom so I walked around the lot outside on my own because I was not greeted when I first walked in.

Anyways, I walked back in again, and I had to go up to a salesman, Bob Maguire. I asked about the two models and pricing. He left repeatedly to talk to the manager and get info on the cars. He constantly made me wait at his desk. And when he came back, all he did was try to get me to give information, but I haven't even seen the car or test driven it. He was extremely pushy, and when I didn't give my info ( I didn't see any reason to yet at that point since I haven't even seen the car yet), he accused me of wasting his time. He leaned back, pointed to the door, and repeated several times, "There's the door." So I left.