ICICI Bank
Reviews and Complaints

Sarwagya Updhyay, Amit Goel ICICI Bank Manager Cheated, MG Road, blr
Complaint Rating: 0 % with 0 votes
Contact information:
bangalore, India
icicibank.com
Do not know where to start complaining about this bank, as it is shameful to call this a bank. After getting tired of getting customer service for debit card, address change or even about unwanted charges levied on my account, multiple mtce charges in single month, multiple charges for issuing debit card, i finally went to branch to close the account, I was assured of closing account with reversal of charges and balance amount in bank to be sent to me by DD. But nothing came in, besides my mutual funds in demat accounts also missing, demat account also closed, These managers who lied to me and pocketed my money for themselves or for the bank. God knows why this bank is looting money from accounts ?

This bank is nothing more than a scam and shame for India. NO body even should go close to this bank . They equally cheat on NRI as well as for resident accounts. Took this matter to highest level. but standard reply and closure of complaint. Nothing came in even from highest escalation.

Steer clear of this bank and beware of cheating managers SARWAGYA UPADHYAA AND AMIT GOEL .

This bank is complete disaster, in another incidence in past, my son wasted 45 days to open NRI account, bank took 500$ and couldn't provide valid user id, password or internet banking even after several weeks, Debit card never worked, user id password were not linked, in all this account was just numbered but nothing existed, even the amount 500$ we gave was no where..
Even the NRI manager had no clues who came to our place, we had to stop him at our place till they refunded our 500$. This bank is shame in banking industry on this globe. Shame less Chanda kochar never responded after we sent many tweets to her. Wonder how she is managing this [censor] bank. This bank needs to be shut down by rbi.

avoid this bank by all means. This is nothing more than an Indian scam.

Do not know where to start complaining about this bank, as it is shameful to call this a bank. After getting tired of getting customer service for debit card, address change or even about unwanted charges levied on my account, multiple mtce charges in single month, multiple charges for issuing debit card, i finally went to branch to close the account, I was assured of closing account with reversal of charges and balance amount in bank to be sent to me by DD. But nothing came in, besides my mutual funds in demat accounts also missing, demat account also closed, These managers who lied to me and pocketed my money for themselves or for the bank. God knows why this bank is looting money from accounts ?

This bank is nothing more than a scam and shame for India. NO body even should go close to this bank . They equally cheat on NRI as well as for resident accounts. Took this matter to highest level. but standard reply and closure of complaint. Nothing came in even from highest escalation.

Steer clear of this bank and beware of cheating managers SARWAGYA UPADHYAA AND AMIT GOEL .

This bank is complete disaster, in another incidence in past, my son wasted 45 days to open NRI account, bank took 500$ and couldn't provide valid user id, password or internet banking even after several weeks, Debit card never worked, user id password were not linked, in all this account was just numbered but nothing existed, even the amount 500$ we gave was no where..
Even the NRI manager had no clues who came to our place, we had to stop him at our place till they refunded our 500$. This bank is shame in banking industry on this globe. Shame less Chanda kochar never responded after we sent many tweets to her. Wonder how she is managing this [censor] bank. This bank needs to be shut down by rbi.

avoid this bank by all means. This is nothing more than an Indian scam.
Complaint comments Comments (0) Complaint country India

Do not know where to start complaining about this bank, as it is shameful to call this a bank. After getting tired of getting customer service for debit card, address change or even about unwanted charges levied on my account, multiple mtce charges in single month, multiple charges for issuing debit card, i finally went to branch to close the account, I was assured of closing account with reversal of charges and balance amount in bank to be sent to me by DD. But nothing came in, besides my mutual funds in demat accounts also missing, demat account also closed, These managers who lied to me and pocketed my money for themselves or for the bank. God knows why this bank is looting money from accounts ?

This bank is nothing more than a scam and shame for India. NO body even should go close to this bank . They equally cheat on NRI as well as for resident accounts. Took this matter to highest level. but standard reply and closure of complaint. Nothing came in even from highest escalation.

Steer clear of this bank and beware of cheating managers SARWAGYA UPADHYAA AND AMIT GOEL .

This bank is complete disaster, in another incidence in past, my son wasted 45 days to open NRI account, bank took 500$ and couldn't provide valid user id, password or internet banking even after several weeks, Debit card never worked, user id password were not linked, in all this account was just numbered but nothing existed, even the amount 500$ we gave was no where..
Even the NRI manager had no clues who came to our place, we had to stop him at our place till they refunded our 500$. This bank is shame in banking industry on this globe. Shame less Chanda kochar never responded after we sent many tweets to her. Wonder how she is managing this [censor] bank. This bank needs to be shut down by rbi.

avoid this bank by all means. This is nothing more than an Indian scam.

RE:ICICILom:[protected] ServiceQualityStep2 {INTID :: [protected], Customer Name :: Mrunal M Patgaonkar, Product :: Health, SR :: Claim Related}

I have a corporate group healthcare policy against me, my husband and my child
Recently my husband, had a surgery for Hernia on 8th May 2017. I had intimated the ICICI Lombard on 6th May 2017. Intimation number was [protected].
Then I send all the related documents along with the claim form on their address by courier on 17th May 2017.

I had sent the original documents for Final Hospital bill, payment receipt for the final bill. Investigation reports, Medicine bill and all other bills for Rs. 47720/-. along with the indoor case paper in one bunch and one envelop.

We have verified from the blue dart courier that the packet reached in proper condition (not torn, not damaged) on 18th May 2017. Now they are mailing me that they did not receive those original bills (none of the receipts) but they received the indoor case papers which were stapled with the receipts.
They are not giving me any other alternative / solution to proceed. From 18th May on wards, I am calling the customer care, replying the mails and they are giving me the same reply. and are asking me about the original. Now If I do not have the original papers as I have sent those through courier to them. How is it possible to furnish the same?

From all the mail correspondence and the call of the executives I understand that these people are not searching for the solution. They are just passing time by mailing the same data and the executives are raising the requests and telling me to wait for 2 days. Again after two days the same thing is happening. At least 6 times I have called the customer care. I had submitted my grievance though grievance cell also. But same reply I receive.

I had also mailed them the photocopies of the original documents with me.

This is just an harrassment of customers

We, jointly (husband & wife) had taken a home loanfrom from icici bank, vied loan a/c no-nhbng-[protected] back in the yearn 2009, and have been payine without any fault.
As of today, we have paid 93 installments.

We approached idid bank for reduction in the interest on the loan from 9.5% to present rate, but we got a reply saying, they can reduce to 9.25% only & 0.5% on the principal amount, if we agree to this rate.

When we asked why 9.25% instead of 8.5%, they said the loan disbursed was under "icici home finance |" and at present it is icici home loan".
The logic we could not understand, though the bank is same and two different technical names.

Please ensure that we get justice in this interest rates.

Dear Sir/Madam,

This is to bring your kind notice about the Fraudulent transaction happened to my ICICI Credit Card ending with 2000. Money has been debited from my ICICI Credit Card through Online banking by anonymous person without my knowledge on 6th April, 17 at 11.40am in 5 total amount of INR 15, 000. Despite of the fact that Credit Card was with me. Most likely it is the case of Credit card duplicacy which is the question of security given by bank to its customers. Transaction was made from non Exact location is still not tracked. as soon as I found it as the Fraudulent transaction I called to the ICICI customer care to update the issue but the bank says they cannot help with this issue as this is a Online transaction done by using 3D secure Pin. I would like to bring to your notice that I haven't generated my PIN for doing the transactions in this manner at any point in time.

The ICICI bank didn't accepted to even register the complaint during that time, upon insisting they have accepted to take the complaint with Reference number:[protected] and informed that they will investigate the same and informed to lodge the complaint at nearest police station and to send a FIR copy to bank.
In this regard I rushed to Gachibowli Cyber Crime Police station and launched a complaint against the incident. Enclosed are the FIR copies for your reference.

Request you to Solve it ASAP

Hi All,

I have been icici customer for last 14 yrs and recent 8 years as NRI privileged customer, I have cancelled all of their policies ( Such a Trash) they cheated me again by debiting amount 25, 000 INR without my permission. I have given Email and complain with grievance cell, all are just passing the time of about 10 days and later debited amount. Hope final email sent to managing director will give us the proper response with who made this fraudulent transactions inside ICICI bank.

If there is no response get then sure we will continue write upto IRDAI, and also publish the same in social media, so thereon
everybody can know about the bank's unsecured banking activities and fraudulence.

This is regarding KYC harassment of NRi customers, https://www.rbi.org.in/Scripts/FAQView.aspx?Id=82
RBI clearly states in Q24. What are the rules regarding periodic updation of KYC?
Response: Different periodicities have been prescribed for updation of KYC records depending on the risk perception of the bank. KYC is required to be done at least once in two years for high risk customers, once in eight years for medium risk customers and once in ten years for low risk customers. This exercise would involve all formalities for KYC normally taken at the time of opening the account.
While periodic updation of KYC has to be carried out in respect of customer categorised as ‘low risk’ also, if there is no change in status with respect to the identity (change in name, etc.) and/or address of such customers the banks may ask such customers to submit only a self-certification about ‘no-change in status’ at the time of periodic updation. Banks may not ask such customers to submit copies of ‘Officially Valid Documents’ for periodic updation.
In case of change of address of such ‘low risk’ customers, they could merely forward a certified copy of the document (proof of address) by mail/post, etc. Physical presence of such low risk customer is not required at the time of periodic updation.
Despite this ICICI has either no clue or violating IRB directive and plain simple harassing customers requiring too many documents and forms, it is against RBI directive and they blocked my online access

The head bank officer
Zip cash card services
Customer services branch
Mumbai

Dear sir.

I have using icici bank account since 20 years at noida branch. but on dated & time 28-11-2016, morning 9.40 a.m i have a fraud payment on my account by mobile no -[protected].this number have called me & hack my account after some time he have done a payment of inr 4800/- .
Please see below transaction detail and do the needful for credit my account no-[protected] icici bank.

By transaction -1-id-[protected]
2-id-[protected]

For rs-4800/-

I requesting to you please take a necessary action against this fraud & help me to revert my money. credit our bank account no-[protected]

We are complain 4 times your zip cash card co but any response comes today one time?
Now my question what is your company policy and activities

Regards
-jay prakash tiwari

[protected]
 

Dear Sir,
11 Month before i reached my Branch (ICICI, Punalur) to open an RD account.
i told them to open an RD with monthly 3000 RS Recurring . After the 11 month, 3 days before i reached to branch and asked about the RD status .
The bank staffs told me that there is no RD on my bank account.
i was shocked and i asked then to check manually . after then they said that the plan is opened on my bank account was icici prudential mutual fund .
I Reached to Branch manager. He dont talk about the error or the details issue . he told me that if you are not interested we can close it.
i asked them about the my profit and invested money .

They told me that the shares where in loss, so there is no profit, and i will get the full money which is debit from my account but there is no profit or bank interest. that is they debited 3000 monthly (total 7 times), and its 21000 INR total they take.

i told them to close that account & i want my money ( 21000 INR) bank.
Today Morning (1/10/2017) i received a message from ICICI & it confirming the cancellation and they are processing the amount (not yet credited to my account) Rs.20, 498.50 . i was surprised and i call the Bank customer care and mention what happened and the bank promise about my money back.

the customer care give another Number of icici prudential mutual fund and i call them, there replay was " the both ICICI bank and icici prudential mutual fund is different companies, if they said complete money back, i have to contact them, they don't have a policy for refunding complete money .
We are planning to see an advocate about to reach consumer court .

this is pure robbery, cheating Innocent people .

Account Number: [protected]
PMF Folio 8334640/61

I financed my Motorcycle Spender plus) Hero Honda through icici bank in 11/05/2007 R/No.636275/11. My finance is over on 2010. But till date i don’t receive noc from bank. Pls arrange noc from bank. and send to my maintained address.

Chavan Shankar Bhimrao
At. Pawarwadi Tq. Majalgaon Dist. Beed 431131
Vheical No. MH 44 E 587
R/No.636275/11 11/05/2007

Sir a customer have purchased goods from us then he have done neft of 10, 000/- from his bank on call base then i received a message from our icici bank neft of inr 10, 000/- have credited info.Neft sbhy816357014688.
At 1.21 pm then i have delivered the goods to the customer on the base ofour bank message then at evening 5.37 pm i received a message from our icici that info neft namediffersbhy8163570146 been debited with inr 10, 000/- from my account now whom i should claim for rs.10, 000/- loss of my goods or case a fir against this plz let me know what should i do . I have proof of the message and bill but dont have the customer detail

I am trying to transfer money into an account which is not an ICICI account but every time I am doing it is showing that your mobile number is not registered with us. I need to transfer my money in my MOM's account and it really urgent because she needs money ASAP. Below is my Email Address. Please look forward to it and kindly do the needful.

[protected]@gmail.com

Recently I have visited India and I had an bad experience with ICICI regarding depositing the money and withdrawal to/from my account as i have to update KYC.
i have submitted all the documents by stressing the manager that i caanot come twice for this activity, please let me know if you need any spl documents to be signed.
they said they have collecetd all the documents.

After 3 days I got an call from ICICI that they have missed to take signature on FATCA form, once I signed and submit it will take an week for KYC updates.
It was unfair as am on short vacation, I cannot roam around ICICI for the KYC updates, it was horrible for me to come from Hyderabad to kurnool (220kms ) travel as
I don't have access to net.

When I approach the Bank manager, no one is aware why they have called me later they got to know I have to sign FATCA form and said it will take an week time for
the KYC updates.Apart from Manager, the staff was not responding properly to the queries which I asked even they suggested to come later as they are busy with other
activities.Still there is no update on this, even i send mails to [protected]@icicibank.com with the subject 'Re: 0007RaC2TSUF07RG:Re Reg Money demonitization queries"
for the update on my KYC- there is no proper response from nri service.even the same i have noticed while doing online chat with the executive.
They are asking me to initiate a fresh KYC update.at this peak moment in India, ICICI bank has wasted my 15 days for KYC updates and still there is no update from Bank/ICICI online executive about the KYC updates and they are asking to do a fresh upload of the documents.

i psn murthy from visakhapatnam having an saving account and recently opened new current account in icici bank of 1 town branch visakhapatnam hence i received a mail from icici bk on 4th dec 2016 shipment no AWB42985674034 through blue dart courier and it will reach on 6th dec 2016 it reached safely to me but courier boy not delivered and said that flat no is missing but my door no and others are same as mentioned in address it was refused on that evening i went blue dart office and met manager i shown my proof of address and mails, messages sent to my phone through icici bank he answered me i will sent my persons to verification on next day but he was not did it, i called them frequently to them about 20 times or more for 3 days .on 9th dec 2016 a courier from blue dart came verified my address and asked me to show me id proof i was shown every thing and address provided by municipal corporation visakhapatnam assessment book for address proof but he was not satisfied and not delivered and my neighborhood also told him that address is same even tough he said i will not handover the shipment, so please dont do any further correspondence through blue dart, if it is not possible for your bank, cancel my accounts and settle every thing to me as early as possible, from above reasons i feel very sorrow and shameful for my self do not repeat it again same reason for me

thank you

The issue has stared from 24th nov.There is nfet credit transcation on 24th nov on my account and it has debited automatically due to name diff of benefiaciry.(But in first case it should has been deposited as per policy of checking name and account no of benficiary).On 25th same has happened agin neft transcation of cr and i transffered it to other account for use and that time i received mail from customer service on 28th nov stating that there is erronoues transcation in your account so please maintain balance so that we can debit it.Till that time there was negative balance marked on my account.On 28th nov i deposited the amount for lean removal but that amount got blocked.When i called the service desk customer care from 28th to 30th nov they keep me on saying it will be done automatically and on 30th nov some officer(After calling customer service) told me it will by removed only at branch and you can visit any branch.As per this conversation i visited the nearest branch for same and they informed me it can be done by home branch only.
On 2nd i visited the home branch and they told me it has to be done by any branch and took my request for the same and informed me it will be resolved in 2 to 3 working day.
So starting from 25th nov the amount has been blocked in bank it is very painful thing during this denomination period.

The very cheapest and poor performance of ICICI bank is throw me to big trouble. On No.8th i lost my phone on the way to Saudi Arabia and miss my Number updated in the ICICI account. Now they are not helping to update my new no. in the SB acoount. this is the very poor service from ICICI Bank and i am going to transfer all my accounts from ICICI to Axis or HDFC.

Hi, My CPP membership number is IA0655666, I wanted to discontinue this service last year, but their customer care said they can not revert transaction and service will be discontinued from next year. This year again I received mail for renewal, I replied saying I do not want this service. But still they deducted Rs 1599 from my credit card. I want refund and discontinue this service. They should have called me atleast before renewing this service. Contact number [protected].

I've been asking ICICI to inform me about the total outstanding balance on my credit card and since 3-4 months they keep telling me a certain amount as the "total outstanding on the card" and everytime i pay and try to cancel the card they say there is some more outstanding so card can't be cancelled. Even after making payment of the exact amount as informed on the statment which should've nullfied all outstanding they are not cancelling the card and providing incorrect information. Total extortion.

I have submitted new salary account application on 11Aug2015 but still today account is not activated and the executive was saying tomorrow will activate but still not activated the account.

A/C: [protected]
IFSC: ICIC0001319