IHOP
Reviews and Complaints

1. Ordered 2 blueberry pancakes got 4
2. They put sugar on my pancakes and I'm a diabetic after telling her no sugar
3. The food took 45 minutes to get to us even though they were not busy and by the time Everything got there the food was cold especially the strawberries since they were frozen solid
5.Bill was $34 and the service sucked. Very disappointed.

On April 14th, I went to IHOP in Lumberton, NC at 9:00 pm. The waitress took our drink order and brought our sweet teas. She took our food orders and left. After one sip of tea, we realized the tea was bad. It was old tea. The waitress never returned to check on us until the food was ready. When she brought the food, we asked for fresh tea. The waitress advised she would have to make more . We settled for Pepsi until the fresh tea was ready. The waitress never returned for any refills etc. Once she returned it was to bring us a bill for food and drink . I asked for a to go tea to take with me. The waitress brought me a to go cup to take with me. When I got in my truck to leave, I took a sip of my to go tea to realize that my tea was the same old sour tea. To add salt to the wound, the waitress had kept my receipt and friends receipt that had the info to leave a survey. I only had the receipt that convienetely didn't have the survey info. I will never return to Lumberton NC IHOP and will gladly spread the word of the sorry service we received

I ordered food from the IHOP location at 795 Semoran Blvd, Orlando, FL. I ordered my food through Uber eats. When I received my order, I was missing my 2 kid's meals. I drove to the location to get the missing portions of my order, at approximately 8pm. The female employee that I spoke to was very rude, did not apologize for the error, and deliberately delayed the preparation of my food. The cook approached me in a very hostile manner, and proceeded to yell and curse at me. The situation was so bad that I felt the need to ask for my husband, who had been waiting in the car, to come inside. The remainder of the visit was uncomfortable and inhospitable. Eventually, I was given my food, minus some strawberries that were supposed to be with the pancakes. The female employee did her best to ensure that order was still NOT correct. This location should be SHUT DOWN. None of this was acceptable.

I have worked in the food service industry for 40 years. Over 30 years in management and this restaurant is the worst that I have ever worked for. I've been here for 5 years and seen 7 different GM's 4 of which were terminated for stealing, favoritism, inappropriate behavior with employees, incompetence, misuse of company time, having boyfriends do bank deposits, to name a few recently I had an injury I broke my tailbone after being out of work for seven weeks upon returning I've been treated disrespectfully my hours cut shift changed I have work the same shift for five years because of other responsibilities on the days that I was off and it was never a problem I feel I am being picked on because I was injured I've tried to speak to the GM the DM and the RM getting no response from any of them. Upon coming back my first week I work four nights two of those nights had no busboy combo all 4 nights had no cashier there was only one cook and two servers and the general manager was not in the least concerned business is slow there's no reason to have two servers and no hostess when only one of the two can take cash. So when the person that can take cash goes on break they are constantly call back from break to cash out customers causing them to punch in and out interfering in their Breaktime. Managers do not communicate so they are never on the same page none of them knowing what the other one is doing. Employees are not properly trained there just thrown out there and do not know what to do and yet you expect great customer service this company is a joke. In 2014 because of the incompetence of the dishwasher mopping the floor with the greasy mop I slipped fell straight into a stainless steel counter cracking open the bridge of my nose causing damage to my neck and leaving a scar and which still I have spasms I've never complained yet now I'm seeking an attorney.

I work evenings 10pm to 10am and constantly grab breakfast on the way home from work. To save time I call ahead and place a pickup order.

Unfortunately this Ihop happens to be the closest to where I live and the management is by far some of the worst restaurant management I have witnessed.

I used to be a server for Moxies, and some family run places and have worked in the restaurant industry for 6 years.

This IHOP is notorious for forgetting crucial items in my pickup like syrup ( Yes. An International House Of Pancakes Forgets Syrup, That is like serving a big mac without a pattie)

And today I was put on hold for a few minutes to have someone come back and tell me they wont be taking orders over the phone. I asked her why that would be since it takes 30 seconds to write down an order and the time we are taking discussing the matter I could have already have told her. She explained it wasnt her job.

So since when is it not your job to serve the customer in the service industry?

I have spoken to the management here in the past and they have given me attitude bringing up concerns like being shorted items of my order, and they know me on the phone and sarcastically tell me they will remember to put syrup in ( I certainly hope so since its a pancake house)

I am really not asking a hell of a whole lot..

But a district manager really needs to come and pay attention to this location because it is dreadful.

By the way my name is Avery I can be reached at [protected] in the afternoons after 4pm pacific time zone.

Might be worth it to take my regular bi weekly orders to Dennys or Rickys if this crap continues. I love the food but the service sucks

I just left IHOP. I went to the IHOP in Stockbridge Georgia and my experience started great, our server Jessica greeted us and took our drink order. She allowed us A few minutes to look over the menu before placing our food order. A few more tables had come in about 10/15mins later after placing our order and sat with another server. After noticing that the other tables had started receiving their food(after about 20 mins later), we sat for another 5/10 mins before getting up to leave. We had not been checked on and proceeded to approach the manager who once the situation had been Explained to, did or said nothing to accommodate us in anyway. No apologies or anything. Totally unacceptable. As we were walking out, the manager stated your food is ready. Not sure why customer service seems the worse in the evening or night but IHOP should definitely do more to ensure that the same service you would get in the AM would be the same throughout the entire day. The manager and employee should be reprimanded.

Myself and my daughter went to IHOP 3288. Located on 6519 FM 78. SA TX. Not many customers. 2 waitresses and 1 manager. It took a long period of time for the waitress to arrive. She stated that she didn't know that she had this table. She took our drink order and again didn't return in a timely manner. Finally she brought our drinks. She then proceeded to take our food order. When the food arrive it was missed part of the order. It took her awhile again before she arrived. Not many customer. Not understanding why she is not returning to the table. We informed her of the food error and she stated that we could redo your order. Informed her to just bring what was missing. International pancakes were missing the mouse. It took a while for her to bring the mouse. She never returned to the table with the our bill. I had to go to the register to get a container. Never received a bill at the table. The other waitress went to the register and we then paid our bill. I never received an itemized list of what we eat. Just the total. I was very disappointed in the service we received.

The service there is bad I have been there twice this week it takes them almost 20 mins to wait on you after they sit you down me and my husband walked in at 9:40 sat down she was coming back and never did we left at 10:30 meet the manager going out and told him he didn't even try too talk us in to staying. They was so busy playing some guy walking in the back with his pants down his butt eating and on the phone. They are none profession everyone in the store day and night needs to be fired thank you

The store on 20100 E valley view in independence NO had very rude and disrespectful employees and managers.outside of our waitress which was pretty much left to work by herself ...we arrived at 315 pm ...no one even acknowledges us even though they saw us for about 10 minutes...then took about 15 min to even order because the poor waitress was the only one working and everyone else including the manager was walking around...the seat behind us asked them what was taking so long and the manager tells them what am so you want me to do I'm only one person...now mind you now it's been an hour that we have been sitting there and no food yet but our waitress keep a apologizing ...the food finally comes and we are missing one of our children's meals and half of mine...my friend eggs were suppose to be overeasy but look like snot and to top it off it was cold...my friend did say this is ridiculous and the manager comes to the table and tells us to watch our mouth...my response is where is the rest of the food ...manager looks at me as if I was bothering her to ask ...mind you now it has been 1 and a half...i finally exploded and said maybe you need to watch your employees because they are all high ...she did not respond just looked at me then she said what does that mean ... I said exactly what I said ...we have been here for an hour and a half and you want to treat me like I'm asking to much for you to do you job ...we got up and left without touching 90% of the food

Never again eating at ihop.. Didn't even eat smh. Took us 2 1/2 hrs to get our food & it was extremely cold when we got it. My kids orderd strawberry pancakes the waitress said we got pick another fruit topping because the strawberries weren't thawed 😡 4 tables of people got up & walked out cuz either they was taking toooo long or there food was cold. Didn't even get our silverware or the waitress didn't come to see if we needed refills.. Worst service ever. We didn't even pay for a tip or paid our food.. Such ridiculous. Rate over

Myself and a friend went to your location at Pulaski Hwy in Rosedale, Md. A table for 5 was sat just before us. After we were seated, I noticed that the party of 5 was already eating and we were waiting for coffee. Eventually, the party finished and paid, the table was bussed and we were still waiting for food. Just wanted to let you know (as if you care about customers, not investors) that you have lost a customer. I will drive the extra 3 miles to go to Denny's. And please, don't waste my time with a coupon for a restaurant I WON'T frequent.

I am complaining about the IHOP at 5025 Lapalco Blvd. Marrero, LA. My family and I went there on Sunday the 8 of April around 10:00a.m. The service was horrible we waited almost 45 minutes for our food. The cooks in the back were cussing, fussing with the waitress even shouting back at the manager. You can tell he was scared of them because he had no authority over them or the situation. My wife and daughter had to hear this foolishness all the time We were sitting at our table. I told them I was allergic to mushrooms my omelette was fill with them. The manager did not take control of the situation at all. Waitress crying because of the cooks mess ups. PLEASE look into this matter. I will never bring my family back there to that location ever. The very worst IHOP ever. Mr. Jones

I went to ihop on brainerd rd in chattanooga tn after driving an hour just to eat there. I saw my waitress only once. And our food was cold and not the full order. The cook who brought out my food was very rude. I had to request a straw. And they complained when i asked them to remake my eggs. I was unable to get a refill even after i waited over 45 mins for cold food. They weren't even busy at all. This is one of the worst food experiences ive ever had. And i am a manager at a restaurant. I will not be returning here and would like my check refunded. I will contact you further with amount when they actually bring my bill so i can leave

I took my family out to ihop for dinner because kids eat free on friday night. We have been doing this somewhat regularly for the past several years. When my wife goes to pay the bill they refused to deduct the kids meals. I go to ask why and was told that kids eat free on tuesday now. I explained to the managers that we had been coming on tuesdays but the last tuesday was told that it was om fridays now. The managers dismissed this and said well now it is on tuesdays again. I said how are people supposed to know that. I was told that they change free kids night quarterly and if I wanted to know when it was I could look it up on the ihop web site. I learned that it is the policy of ihop to not advertise or let people know when kids eat free. However. They will tell you if you ask them. If they don't want kids to eat free that is fine but to play these [censor]ic games is utterly ridiculous. So I wont be going to ihop again. I am pasting and coping this fyi/psa to send to the nice people at ihop headquarters. Sho please be good to each other and. Remember friends don't let friends with children eat at ihop. And a special thank you ihop.

My daughter, Haley Snodgrass, works at the Moore, OK location. Employees were paid last Friday but to date, she has not received her pay.

Two of her supervisors directed her to contact the bank and state it's a bank issue. We have contacted the bank and they show no attempts from IHOP to make a direct deposit. Haley was told by her supervisors they can not verify her checking and/or routing number that IHOP has on file but state they know the numbers are correct. I also have online banking so I can check her account at anytime.

This needs to be elevated as the Moore, OK location is incapable of resolving this issue.

I expect to be informed Monday how this matter will be resolved. My number is [protected].
Thank you,
Michelle Wiggs

My boyfriend and are frequent costumers to IHOP on Orangethorpe in Fullerton. IHOP store #0908. Some of the stuff know us very well and always know our usual orders. Our server Claudia went on break and left another server in charge named Maya. Maya knows my boyfriend and I from highschool (years ago) and is not fond of us because her bestfriend is not fond of me, nothing to do with her. Well simply because of her unprofessionalism she never went to our table, never spoke to us, walked by us without even a glance. When my boyfriend accidently dropped his cup she stared at him and simply stepped over it, my boyfriend had to pick it up and even apologized. As we were leaving she had a grin on her face as if it was amusing to her to completely ignore us. My boyfriend had to carry my plates to the front to have someone box them for me since no one paid attention to her lack of service. My boyfriend has diabetes and was getting very upset and that is not good for him. You can check the tapes to verify what I am complaining about. We were there around 10:15 on friday April 6th. It was not fair to my boyfriend and I because we have never done or said anything to her. This is not the first time it happens with the server/hostess Mayaning and it is very rude and very unprofessional.

I order online and paid for my meal. I went inside to pick it up, no one was at the front desk to help or assist this was fine I waited. Several employees walked past without a greeting or acknowledgement of my existence. 2 other customers came in behind me and were immediately greeted and seated still without giving me any assistance. I waited some more it wasn't until I had a scowl on my face that someone came over to even ask if I had been helped and the whole time my food was on the counter.

Last night a new assistant manager with less than 5 days training as a manager was left alone with 1 waitress to run the whole store for several hours because the manager sent everyone else home early. A customer had just learned that his mother was diagnosed with cancer. Dealing with the 2nd very hostile customer of the evening and having to call the police while running the whole kitchen no one was able to answer the phone. The cancer patients son came to the store to get his mother her favorite meal because no one could answer the phone upset understandably. Once the new and left to fail assistant manager found out about the cancer the mother was going to more than likely die from the new assistant manager gave him the meal apologizing for the stress that they added to. Then at 11pm a rush of 20+ people came in...with just 2 employees. You fired the new assistant manager instead of helping him understand what you needed him to do. This young man was so proud to be a part of your team when he learned about Richard J Dahl being a graduate of West Point.

This new manager has faught his way back from a head injury he received in a violent attack at a job that caused him to suffer organ destructive seizures. I'm so disappointed with your company right now. When people are suffering and with so much hostility going on in this country stepping up to help this young man would make much more sense than firing him. 

Only when kindness is shown to all by all will there begin to be world peace. 

Have a Great Day,  

Carrie Sue DeLeon 

WWW.CqCqMyLastTransmission.com

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On Sunday April 1 2018 at 2 pm my son and I attended the new IHOP in Watt Common Edmonton Alberta. I ordered breakfast and my son had the bacon cheeseburger and fries. After a substantial wait...Easter Sunday .. very busy and understandably so...our food arrived. About half way through our meal my son finds a dead bug in his fries. We both immediately lost our appetite and my stomach is still upset as I write this. I asked the wautress to get the manager. After a 5 minute wait or so he arrives to let me know that he checked the Orkin log and they had no problems on their last report.. whenever that was. He did apologize but did not offer any type of solution. I told him we would not pay for anything today and would not be back. I was disappointed in his response to a very difficult situation. I have been a manager myself and his response should have been "We sincerely apologize...we do our best to ensure this does not happen...your meals today are on us and we hope this does not deter you from coming back". I do not care that you checked your log...all restaurants have health and safety protocol to comply with.

I am so disgusted and disappointed. IHOP has always been my go to for breakfast especially for your hashbrowns. They were my favourite.

Kelly LaForest
[protected]
429, 5016 4 Ave SW
Edmonton Alberta
T6X 1V3

We went to ihop on Valencia in Tucson sat night at 9pm, restaurant was half empty. I ordered the Turkey dinner and my boyfriend ordered the chicken Sandwich. The portion size on the turkey dinner looked like a childs, the chicken Sandwich was missing the cheese and fixing and looked nothing like the picture! We ordered the Bacon Omelet to go. This was the final straw...look at the portion size compared to menu pics! I am outraged.