IHOP
Reviews and Complaints

Date: 10/8/2017 Wait time for food: 45 minutes

Resolution - Train your managers or get rid of them!

IHOP used to be my favorite place for breakfast. Unless I decide to drive 10 miles father to go to the next town with an IHOP, I wont be going there anymore. The local IHOP's GM (Debary FL) literally yells at the staff behind a half wall. I mean seriously does he not realize sounds does travel around corners? I've heard him cuss at the staff, talk down to the staff and disrespect them in front of customers. I understand this store is a Corporate store, I've also read all the comment about rude management at the IHOPs, so IM wondering what (if any) qualifications are required to represent the Corporation? I would think as large as this company is, they would do something about it?

I feel bad for the staff, I've seen many walk away embarrassed by his actions and I've heard the servers apologizing to their customers.

Honestly, If my boss talked to me in that manner, I don't know that I would have been able to bite my tongue!

Ihop store 3576 huber heights oct 8 1:22 pm. We were served cold eggs over eazy a cold waffle after waiting 20 min with no drinks served. We had to wait for silver ware cause none was rolled up so we ate our food with our hands untill some were clean my coffee and water was finally brought out no creamer and coffee was warm not hot and manager finally came out asked how everything was i told him about wait on drinks was served food cold our eggs and waffles were cold he said the wait on drinks was so i was served a fresh brewed pot i told him the coffee was just served to me and its only warm. He offered us no explanations for cold food said sorry to hear about your service and walked away. Drink less than half a cup of coffee and he seamed upset that i wanted it takin off my bill. We payed full price for cold food. The waitress 186 norma m did everything she could to help us out kept running back checking on our drinks and silverware she did everything she could do without having to cook and wash dishes just to serve us. very poor management by the manager. Our check number is 8235 table 35/1 auth code 06221c. We ordered a pumpkin spice coffee a decaf that was taken off bill 2 waters a waffle add pumpkin spice butter and carmel. banana fosters brioche french. 2eggs over easy. 2 sausage links.

Just walked out of the I hop on Apalachee Parkway as did the table 2 away from us. After being seated we waited for 15 minutes and had to ask for someone to take out order. Waiting another 45 minutes for our food to come and the first 2 things to be brought out were wrong. One order was blueberry pancakes that were supposed to be blueberry but without the whipped topping and compote on top. The pancakes were plain without a blueberry in sight. The omelet that was brought out was totally wrong as well. This was totally ridiculous with no explanation ever given as to why it took so long to begin with. The other women that walked out had sat down several minutes before us and there were only 2 of them and had never received food either. It is completely unacceptable to not even be acknowledged when you sit in a booth for 15 minutes I can infer if you are busy but no eatablishment is too busy to acknowledge you and say I will be with you in a few minutes. It is also beyond ridiculous to wait for 45 minimum for pancakes, French toast and an omelette and then they are brought out wrong. The manager on duty did seem concerned as I told him why we were walking out and seemed that he would intervene but after wasting an hour already with a 4 hour drive ahead of us I did not wait around to give him a chance. There is seriously something wrong with this establishment that needs to be corrected

On Saturday night 10/8 I received the absolute worse service from Ihop ever. My waiter was very forgetful, I had to ask for one refill 3 times, I sat and waited for hot butter, syrup and ketchup for 15min, my food was cold and became nasty. My waiter didn’t come and check on us from 2am - 2:50. And then when I asked to speak to the manager she went and whispered something obnoxious in her coworkers ear. The manager was not professional at all even though he did listen to my complaints he did not do so in a positive manner. When I asked him to remove the meal cause I had not ate the majority of it because it WAS COLD he said that wasn’t fair and he could only give me a 20% discount. This was the ihop on walnut street downtown.

I was treated with blatant disrespect and rudeness this morning at an anchorage IHOP by an older man in a black shirt named Francisco, continuously looking at me and whispering to employees, and walking past me giving me dirty looks. Awful customer service skills, he makes the business look very unprofessional. Aside from that he has not been doing work from what I've observed.

My husband and I went to the IHOP in Gulf Breeze, FL this morning between 9 & 9:30 am. After waiting at least 10 minutes as there was another couple in front of us to be seated. (by the way the restaurant was NOT crowded and there were alot of empty tables) There was no hostess to seat them or us. Finally a waitress came and got the couple in front of us and seated them. Then it was quite a while before another waitress came and told us that the cooks in the kitchen were behind and it would be 15 minutes before someone would be able to get our order. So we said it was fine and just seat us and bring us coffee no problem. So she seated us and brought out our
Coffee. After almost another half hour she came and took our order verbally not writing it down. Approximately 45 minutes went by still we did not receive our order. In the meantime several other people were seated and waited on and received their food. Still we had no food. Other patrons were almost finished by then so I flagged down our waitress and told her we originally did not mind the wait however when people who had come in after us were served and were almost finished, we wondered what was the problem. The gave us some explanation about basting our eggs and the rest I couldn't understand or hear as she walked off. Another 30 minutes went by and another waitress appeared with our food. We ate and left leaving no tip as we felt they lied to us from the beginning and we were bring punished for coming in at the wrong time and the waitress was all shook up from the previous crowd. The service was extremely bad and they should have waived our check. We have been going to that IHOP almost ten years and this was the worse service ever and it will be quite a while before we think of returning there after the way we were treated. Almost two hours later we left.

I can't believe what happened to me today. I've worked at IHOP for close to a year . I've been uncomfortable and wanting to leave IHOP for a while because my boss is verbally abusive and inappropriate., but because I'm a single mother of 4 I can't just leave.but today it went a step further then just verbal abuse or intimidating he actually physically harmed me. In the middle of a rush he got overwhelmed like he often does and took it out on me.he was expediting my food and I was dragging my pancakes I told him my table was missing them. I went back 2 more times the cook stepped off the line for some reason and they weren't ready. Now the customers complaining so I tell him.He of course blames Me for taking "a year"to come back. I informed him no I've been back twice he jabbed the plate into my stomach.! I raised my voice at him and asked if he was serious did he really just intentionally push the plate into my stomach and hurt me. I said don't do that. He proceeded to snatch the plate back and push my arm out of his way. I can not believe that this man is allowed to run this family establishment with the temper he has. If he can do that to me he can do it to anyone. Since when is it OK to touch anyone like that? I called the cops because if it were the other way around I would have been fired or in handcuffs He received a fine. All he got was a fine. if he can loose his temper like that on me who's to say that it can't happen to a guest. I'm just so hurt. All the gusts were staring at me in the front it was embarrassing and now I'm really concerned about how I am going to pay for my rent and bills. I'm scared to go back to work especially for him. It's like he's untouchable. Nothing happens they can treat employees however and people are either to scared to say something because they will get there hours cut or worse! I'm just confused. I am just so upset.

My family visited the Grove City Ohio location yesterday. We were seated and our server arrived to take our order...so far so good. We were the only patrons in the entire establishment.

We waited...and waited...and waited...running out of our beverage with no one available to get us refills until I finally said something to two people that worked there that we would like our server. She brought us refills and we waited some more.
Our food finally arrived but it was cold burned and missing some of it. It took 3 different times to get what we needed.
Once that was settled all of the associates...and I mean ALL of them left the floor. It sounded as if a party was being held in the kitchen.
My brother started choking on his food and I started screaming for help...no one came to help...I managed to do the Heimlich on my brother...making him puke on the floor...still no one came.
Finally I started screaming into the kitchen some profanity because I was beyond stressed out. My brother could have died. They all came out at once and instead of taking concern for him I was told by an associate that they aren't responsible for our safety and we could have called 911. None of us had phones on us. I was verbally attacked by this associate while the manager stood by and witnessed all of this. I told all of them that I too was a manager and this was the worst management I have ever seen. No offer of apology...nothing but...want us to call 911? AFTER THE FACT.
I refused to pay for our meals which sat almost entirely untouched minus the puked food on the floor. I was told that they watch cameras in the back of the store to see if we need anything. Yet not one associate bothered to step into that floor the whole time and even after I did the Heimlich. Including the manager. The associate that was threatening toward me started yelling that I would pay...finally the manager told him to step back and take a chill pill.
THIS IS NOT ACCEPTABLE and I am considering contacting an attorney. I expect to hear back from someone in the Corp office about this fiasco of a restaurant.

I ate at the above store this morning (table 22/1 chk #5649 Sept 28, 2017 11:05 am).
I ordered the pumpkin pancake combo with bacon and the eggs were to be over medium. I sent them back twice... both times they were over easy.. I did not eat them, or the cold hash brown or the nearly raw bacon. The pancakes weeee warm and I did eat them. My biggest complaint was the cleanliness of the store. The floor was very sticky.. my shoes stuck to it. The table was sticky. The bathroom was filthy. The booth across from me had 12# inch rips in the seat. And the topper of all... I left with a minimum of 9 flea bites on my lower legs. This is absolutely disgusting. I will NEVER step foot in there again. IHIO used to be a great place for breakfast. When I was a child in 1960 we used to go to IHOP in Southern California every Sunday. What a huge disappointment today was.

September 28, 2017

Around 2:30- 2:45pm My finance and I patronized the above listed location. We left a Waffle House because they did not have any hot tea bags. Got to this location no Black Tea bags but Chamomile. My finance went with the Chamomile Tea I went with coffee, we both ordered the cheeseburger amulet, a order of stw/banana French toast two orders of hash browns with tomato and cheese.

That said the waitress an African American girl with her hair in a afro puff...she never introduced herself (later we learned when she placed our order she left off the French toast) the young woman took a long time to bring us a spoon for our tea and coffee we had to ask another waitress for cream. She never came back to ask us anything. When we got the attention of the manager on duty the food was coming out with the know name waitress and another person.

The food...the hashbrowns were so bad the manager went back to the kitchen to re-order...the omelet was cold a waitress named Kiarra ended up helping us. She made sure our food was hot and we had what we needed to enjoy our meal. Mind you the know name waitress NEVER came back as our server. I watched her go around the back of the restaurant to avoid passing us.

The meal came to $40.00 and I tipped Kierra in front of the manager for taking over our dining experience before we finished our meal...mind you Kierra refused the tip I insisted YOUR MANAGER asked her to make sure the rest of our meal came out and left...

Kierra is a waitress that really understands the meaning of customer service...servicing the customer. She turned our entire dining experience around while training another teammate. She is a shining star that has potential to one day be placed in a managerial position.

Your manager on the other hand could take some lesons from Kiarra, he never once came back to ask us ANYTHING...NEVER offered a complimentary meal
toward a future visit or a discount on our meal.

Our experience did not leave me with a desire to return or reccommned this location as an enjyable dining experience. If I did return to that location it would be for Kierra...

My suggestion you need a different manager one that understands servicing customers.

Food horrible and cold. Food was not fresh. Tables filthy. Manager doing nothing to correct the problems.
Manager name is Nelson. Store 3015 in Cypress Texas.
$13.50 want refund in form of a check.
Certificate not acceptable.
Please help this IHOP.
WE ARE SENIORS AND EATING AT IHOP FOR 45 YEARS.
NEVER EXPERIENCED SUCH HORRIBLE RESTAURANT MANAGEMENT.
WE LIVE 1 MILE. FROM STORE 301
HAVE EATEN AT THIS IHOP FOR 1 YEAR SINCE WE MOVED TO CYPRESS TEXAS.
ROBERT BARTHLOW
[protected]
bobby.[protected]@comcast.net.
Thanks for your immediate attention.

our waitress was mistreated inside/outside was just as bad he was raising his voice to our waitress bad enough she was crying inside prior to waiting on us it's unprofessional for a host/manager to treat an employee the way he did n the gentleman was black n wearing a cream color suit w/sneakers . We had even asked our waitress if she was ok she said yes

Regarding IHOP on Ring rd. Greensboro NC. Gm Iris Uscanga is verbally abusive to her employees daily. She continuously screams at her employees, talks and about employees to other employees, she is very rude toward customers, and also talks badly about the customers to her employees. I was employed there and recently quit, do to the verbal and mental abuse. I had not repotered this earlier due to fear of losing my job, as she threatened me with termination frequently for no reason and as well to other employees as well. Most good is spoiled but she has employees change the dates and the labels so she will not lose points. The dish racks that are used in the dish machine in the dish area are coroded with mold. She claims that working weekends and holidays are mandatory, as her daughter who is employed there, does not work on Saturdays or holidays. I have had many customers that have complained to me of how they would never come back due to her rudeness and racism.

In several spots in the restaurant area there are tiles with black mold. You can see water damage on other tiles also I included pictures but you can't tell that the mold is fuzzy and live. Store #3536 Also, there is a very large Oak tree right out front that is dead. I don't know how brittle it is but it can be extremely dangerous for parking and walking to the door if any of the limbs should fall.

I was at Ihop Thursday, had the best server ever young black girl with red hair love her attitude and serving . Only problem was I watch her get cussed out in front everybody in the restaurant . I had no problem with her attitude nor her serving . The manager need to learn how to talk to the employees . I love her serving and will be back to see her real soon and hope that she get treated better next time I'm in the restaurant .

Waitress was very innapropiate in her language,
She was running around the table saying we had to HURRY UP, becuz she needed to leave, She trew all the straws, forks and napkins at us like if we were animals!
When the food arrive 5 minutes pass and the bill was already on the table! With boxes! ""Really"?
Horrible choice for my family reunion after so many years,
Thank you for your unprofessional service!

Listen my IHOP I am am employee of is the Statesboro ga location owned by madjid farshci they make you sign paperwork when hires that allows them to take 40 cents an hour from you and they pay people minimum wage minus 40 cents every hour which makes it 6.85 an hour plus the cooks only make about 8 per hr some less than that and the training in the store is almost non exisistant I worked there for almost 4 years before and am aware of how to do everything but the only other cook pretty much that does know what's going on is the assistant store manager and should not have to cook I know I could help our store achieve better standards and reviews if given the ability to do so as you will see the info on social media is even wrong about the store brandy isn't and hasn't been the gm for more than 4 years and we are open 24 hrs on Friday and Saturday

-9/17/2017
-10:17pm, roughly
-Receipt#: 32/0522
-Check#: 2490

So, I went to dine here with a friend of mine at around 10pm. The server (Jeremy) was polite, but there was one issue. Apparently, there is a distinction between a dessert crepe and a dinner one. I had told our server I was ordering dessert and ordered the fruit top crepe for $3.70. Instead, I wound up being charged $8.34.

It was likely a miscommunication or confusion, mistakes happen. What I took issue with and the reason why I'm coming forward with this is because of how poorly the manager on duty decided to handle it. It was an older lady, she approached the table - no greeting, not even a hello - and she looked at me. I started describing the issue and she told me, "That's why you need to learn to read the small print."

I told her I had said dessert, she did not respond. As a matter of fact, she didn't even address it in spite of the fact that she asked me if I had said dessert, which I did. She did not bother investigating, offered no apologies, no alternatives, etc. Instead, she nodded and walked away.

What would resolve the issue (for me, at least) is either a refund, an adjustment or, at least, some disciplinary action against that manager on duty. That kind of attitude, even with the stressors of her job included, is unacceptable under any circumstance and her tone was something that left little to be desired.

I cant stand the music! It's awful. This play list is so repetitive, I listen the Jackson 5 at least six times an hour. I love the restaurant and the staff, they are wonderful. When the staff was in charge of picking a Pandora radio station it was perfect. None of the regulars here at IHOP are happy with the music here either. It's a terrible mess of a playlist that kills the business.

First I want to say I love the IHOP location in Lees Summit Missouri I have always got excellent service and great food so when I found out one was coming to the town I lived In I was thrilled.
I visited the IHOP in Warrensburg about three weeks after they first opened and the service was awful and the food was not the best. I gave them the benefit of a doubt knowing they had just opened and were still training. I visited one other time quite some time after the first visit with the same results.
I visited last night September 15th about 10 pm and was disappointed with the service from the moment we walked in the door. There was Tree employees visiting at the desk the one was blocking the restroom area hugging an laughing and talking to a small child. I waited a moment and finally said excuse me because I couldn't get by. A couple minutes after I came out we were finally we're seated. The young man who seated us told us our waitress would be right with us and left twenty minutes later he returned and asked if waitress had got our drink order and we told him no so he said he would take it. He started to walk away and we told him we were ready to order so he took our order and 20 minutes later we received our food The restaurant was not busy there were three other tables one with a family of four and two with parties of two that had already received their food before we got there. When we received our food it was cold and I can only sumise that it sat there for quite a while before it was brought to our table. The young man who seated us came back and asked how everything was and we told him our food was cold. He said he could have it redone but we had already waited 40 minutes so we declined. A woman came to our table and asked the same qustion with the same response and she said let me go make it again for you myself it'll take me three minutes. We thought really but we waited twenty minutes for the two breakfast samplers that you say can be done in three minutes we declined. My boyfriend left 90% of his food and I ate my egg, bacon and ham because I didn't want to throw away my money. The lady came back a little later and said we didn't have to pay for our meal.
I managed a retail store for twenty five years and customer service was my number one priority. I will never go back to this location again Country Kitchen will get my business this location was a huge disappointment.