iKeyless review: scam 43

I ordered two key fobs from them. Their website says nothing about anything supplied being used; in fact, it gives you the impression that everything is either new or new aftermarket stock. Instead of shipping the two new items that I expected, I received one very used one. There was no indication of a partial order, even to the credit card company.
I sent them an email complaining about the false and deceptive advertising and the incomplete order. They emailed me an RMA, and I shipped everything back UPS. They received it 3 days ago, and there is no credit to my card yet.
Don't buy from these scammers!

I ordered a remote from them, they said its new, when I got it, it was all scratched up. One even had a dent in it
I called Nick, he said to return everything back and he will credit me full within 30 days. I did that
The next thing I know he did not issue me a full credit
SCAM, SCAM SCAM, BE AWARE!

I agree! This is a scam! Here's the ad:

Remote Programming: This device comes with FREE programming instructions. Our instructions are quick, easy to follow, and take just minutes to complete. They're written so first-timers can do it themselves without the time, hassle, and expense of committing to a dealership service appointment.

The simple to read instructions said to take it to a dealer! When I called they said that there was a mistake on the website. I call it FALSE ADVERTISING!

DO NOT BUY FROM THEM!

I am hoping for a full credit ~ minus the postage I guess. I'll let you know!

i ordered a switch blade key for my car on the 26th of feb and still have not received anything.. and its march 10th...they sure didnt have any problem taking my money but they sure as hell dont do their part! i have tried contacting them and i finally got a person and he said it was under investigation... but still have not heard anything! WTF!.. i have contacted my credit card company hopefully they can do something about... SCAM SCAM SCAM dont buy from these crooked SOBS!

After waiting 15 days to receive my keyless remote, I was sent a beat up old remote with tool marks on the side. Even the screw in the back is rusty, this item is not just used it's VERY USED.

Search elsewhere before ordering from these guys. I was never told these items were used, and the shipping took WAY to long.

I feel ripped off, not a good feeling.

Buyer Beware.

You stay in business based on the fact that people don't realize that they are buying VERY used products. And guess what? 10 days later I already need a new battery, not very surprising to me that the battery is used as well.

Don't make the same mistake I did. Shop elsewhere, there are many other vendors that have the same product that these folks have for a small amount more. The extra 5-10 is well worth it, my wife bought from another company and yes it was about 10 dollars more but it was NEW! Don't Buy From ikeyless.com... You've been warned :)

I also ordered a flip fob from ikeyless. The first one was shipped with an incorrect FCC ID frequency. The replacement was the wrong fob altogether. This company should go out of business. They are terrible and their customer support is absolutely worthless.

This is a complete, utter rip off! The item is not new: the "unlock" button had wear, and upon opening the remote for inspection, they put tinfoil behind the buttons. They obviously try to "fix" broken ones and sell them as new. Scam

I got an email on 10 June from Ikey saying that remote I ordered WAS SHIPPED on 11 June, tracking information was included. USPS tracking says they were notified 10 June to expect package. It is now 18 June and no remote, no update on tracking. Is this typical?

Ikeyless, keyless is a total scam. any positive feedback must be bogus. I ordered remote fob for 2000 saab 9-5 was chrged 49.90 grand total. invoice states - 3 button remote for 2000 saab 9-5, but what i got was a generic 2 button remote with subaru paper label on it that is barelly holds together. Congratulation on a brilliant scam. i would get on it too, but the little thing called common decency wouldn't let me. none existing customer service.

I was jsut about order a switchblade remote from this website for my 2009 Focus so that i could save money and avoid the dealership. I'm glad i read the reviews, now the extra cost and hastle of the dealership sound acceptable. What a shame that they are total frauds. :(

Wow, not a single positive feedback about ikeyless.com. That says a lot! Thanks yal :)

Same here, nasty and attitude customer service people over the phone, according to them they shipped the keyless remote 2 times and they blaming the usps lol, wow I have the resource to bring this scam artist down! THEYT GOING TO SEND A THIRD ONE!

Attn Ikeyless regarding resellrating.com

Why should we believe anything on that site WHEN YOU HAVE AN AD ON THAT SITE. I don't get it. I mean can you explain why this company would be unbiased when it's in their best interest to put you in a great light as an advertiser. What if they get commission...as a lot of sites do when they give positive consumer reports with a link to the buying site. A writer writes a positive consumer article report, posts it with a link to the product website, if the reader buys it through the article's posted link they get up to 75% commission. Hmmmm...I know I'm a writer and I've looked into this.

Seriously. I don't get why we should trust that when you advertise on the site.

Looks like they dropped the ball again.

System is getting started. [Friday, September 10, 2010 3:45:38 PM]

A representative will be connected, please be patient.
Craig enters the chatroom.
Craig 3:45:46 PM

Hello fred, my name is Craig, let me check on that for you...
what can I help you with Fred?
fred 3:46:14 PM
I am waiting for a delivery for a keyless remote from 9/3
Craig 3:46:30 PM
what is your zip code
fred 3:46:42 PM
Craig 3:48:19 PM
it looks like it has been shipped, but I haven't seen any tracking info update
so I'll issue you a new package today. work for you Fred?
fred 3:48:42 PM
i need it by monday or my car will be towed
Craig 3:49:27 PM
unfortunately I can't get it to you by Monday
fred 3:49:32 PM

when

Craig 3:50:03 PM

it will probably be tuesday or wednesday

fred 3:50:37 PM

i'll try to hold off the tow from the condo committy, if not i will have to cancle the order and reverse charges

Craig 3:50:47 PM

ok, Fred

fred 3:50:55 PM

thank you

Craig 3:51:11 PM

thank you

I purchased 3 keys and 2 remotes for a Honda Odyssey on 8/29/10. The payment went thru on 8/30/10. I got an email with UPSP confirmation number. The shipment never came. I called back and talked to 2 persons, Jaime and another guy, on 2 separate days. They all insisted that the shipment was sent out. They did not offer anything new. All they said was for me to call USPS and inquire about. I called UPSP, had an investigation started. USPS said they have not received any shipment. I also opened a ticket to inquire about this at ikeyless site. I got a reply back from Jeremy saying that I should have received an email earlier and that they did not have all items in stock and have not sent out the shipment. On 9/10/10, I got an email from Craig - the customer support supervisor, who told me that they have not sent the shipment because they have 2 scratched up remotes. He also said that he has been calling me for the last 2 weeks but can't get in touch with me. I asked him why he did not leave a mesg. He said he did, which I have never gotten.

In short, 2 weeks out, I have not received what I have paid for, got nothing but headache, lies and deceits. I am very unhappy and decided to cancel the purchase. I am waiting for my refund. I would not recommend this company. In my case, they appear as if they don't know what customer service is all about. Also, made me wonder if all the positive comments are really true.

TN,
Nashville, TN.

Hello Fred, my name is Craig, let me check on that for you...

unfortunately it looks as if I'll have to issue a full refund on that; tracking information still has not updated on the original package and we no longer have these in stock at the moment

I can issue that now and you should see the funds tonight

Fred 9:15:39 AM

when will the credit take place

ok, i'll confirm my account tomorrow

Craig 9:16:10 AM

alright Fred I'll go ahead and issue that refund. I certainly apologize

Fred 9:16:25 AM

I'm assuming it will be a full refund

Craig 9:16:50 AM

correct

100%

94.90

Fred 9:16:59 AM

Thank you for your honesty.

Thank you for your honesty.

fred

Craig 9:17:22 AM

thank you Fred

Fred 9:17:37 AM

fyi, your still advertising on e-bay for that model

Craig 9:17:58 AM

I'll get that taken care of

thanks for the info

Final Ending, I spoke with Nick a Supvisor at ikeyless.com, gota say he came thru.

He cares about the company and picked up the ball.

He got my account straightened out.

Cancled the order.

Had my refund issued in 24hrs.

Gave me auto advise.

Offered me the product with a discount, when available.

I can not say anything negative about him.

Nick, Thank you very much.

fred

Ordered remote for Subaru, said it was shipped, and in fact it never was, they don't even have one. Said I supposed to get a "sorry" email, bull$#*! it never came. Don't use these idiots.

Ordered three remotes and two keys. No mention that THEY SELL USED PRODUCTS. If I wanted USED PRODUCTS I would have gone to a JUNK YARD. If you want USED CRAP then take your chance with these jerks. If you want to be misled and sold USED PRODUCTS, then this is the company for you.

The most fraudulent company I have ever had the displeasure of doing business with. An absolute scam in every sense of the word. The remote never worked, the owner told me I would get a full refund, sent it back still waiting for a refund 3 months later. Amazingly no one answers the phones, I have called literally 100 times and not once received a call back from Rick Lehecka, or Ann in the so call refund department. Do yourself a favor stay far far far away from the most dishonest people I have ever met. I spent $241.21 sent for absolute garbage.

Before placing my order I did a search to find reviews and ran across this site, which almost made me look for another online retailer. After noticing that iKeyless had a rep posting in here offering to rectify some of the bad situation I checked resellerratings.com too and decided to take a chance. Now that I have two working remotes I felt I should post in here to give them a little credit since I did not have a bad experience at all.

The remotes arrived and were exactly what I expected from the description, new, OEM remotes with batteries already installed. The remotes required programming at a dealer and they had no problems getting that done. In the end I spent the same for the two remotes and programming as I would have if I had purchased one remote from the dealer without the programming. I can finally use my remote start again!

There were two very minor things that I ran into, but I'd still recommend iKeyless.com. My total purchase price got mixed up, but it was for the better. I fully expected one price but the online receipt showed less and the email receipt showed what I expected. It turned out to be because of a holiday promo not reflected on the website pricing and after a quick online chat with their support I was issued a credit that was posted to my account a few days later. The other thing I didn't like was the order tracking. Another quick chat with online support and I had a tracking number. I'm more annoyed with USPS about that though because they don't seem to update their tracking info besides when the package arrives and when it gets delivered.

Thanks to everyone for posting and allowing me to avoid making a mistake.

FYI - I tried to post this on Reseller Ratings, but NO GO...
Anyway Do not buy here …..and Where do I start..I guess from the beginning:
12/3 I ordered one Transponder key and one Remote 3 button key combo for my Lexus LX470 – The guy I ordered from says it is easy process; buy the keys, have them cut and follow instructions to get them programmed
12/14 receive keys and got them cut later that week and began the programming process. Not exactly to straight forward since you are using two keys “Your Master” and “New Key” and the directions don’t state, which one is which. Anyway programming didn’t work. I email / create problem ticket to ikeyless on the weekend. (FYI don’t have keys cut until remote is programmed)
12/21 I receive a little different programming instructions. I try this and still no go
12/21 later I Call ikeyless and new guys insist on sending me another set of instructions. I receive them via email and they are the same instructions I received in the morning.
12/22 They decide to send out another Remote 3 button combo.
12/ 27 week of …I receive keys and test the programming on 12/30. Again instructions were not allowing me to get into programming mode, it seemed to work before, but wasn’t happening. I call ikeyless again, they tell me to take to dealer and have them program it for me (defeating the purpose of saving money). I call around to try finding someone who may be able to give me some inside advice, but no go. I go to the web and search and find new set of instruction from a “Lexus Club” member. Go out and try the new program and “voila” remote is working. Then I go to the next step and try the ignition transponder. Crap…. No GO. Call ikeyless again (because I am a masochist) and no help so again I go to the web and find another set of instructions.
12/28 I try new instructions for the ignition, but no go. Call ikeyless and again tell me to go to dealer. After the call I remember I had the transponder key and thought I would give it a try and “voila” it worked so I try the 3 button remote again and again and again, but nothing. I call ikeyless again, but know help. She tells me to just let car settle down for 20 mines and retry….What……This is electronics not a race horse. Anyway I humor her and me and try, but still no go. I had another memory recall in that I never tried the original bad key in the process. So I give it shot in “voila” this one works. So I have one key the does the remote lock and unlock and anther key that works in the ignition. At this point I decide to open the keys up and see if there is anything I can do. As open up keys I notice that they have been used….were did it say I was getting reconditioned keys? So I call back to explain my overall disappointment on process and 2nd hand keys…. The gal really can’t help so she gets another tech guy who suggest I open up the brains of the keys and exchange transponder so that I can create one fully functional key. I said this was above my ability and he needs to send a “new key” (3rd one). Anyway this is were we left it and out frustration and fear I getting crap again I put on my technical skills hat, opened the brains and swapped what I thought was the transponder and “voila” I do have one full functioning key. Long story short do not buy from these guys……go to a dealer. I am sure with all my time, cost of the key, and headache medication, I am well above any dealer cost. I felt like I was dealing with owners of a junk yard.. I still have a second hand key and don’t know what the life estimate is…..

I ordered a factory remote for my car from ikeyless and they have the right fcc id numbers for my car but the shipping I paid for did not take "3-5 business days." I quote from their website. I haven't even received my remote yet and I talked to a few people from customer support and one today said they back ordered my remote and they shipped it today and cannot refund it. My bank is so good they gave me what I paid for it and are going after them for their money now. DO NOT ORDER FROM IKEYLESS.COM. They have poor customer service and false advertise.

well i dont know what is going on with ikeyless.com i ordered a remote for my chysler 300 and the next day i thought. hey lets see if the shipped it off. guess what they didnt i called that number they post guess what it was a fax number wtf, when i finally got a number to call they were closed sounded so genergic. i was like wow. how can people get away with this stuff its more expensive but the dealers are the best bet... never again..l hey can i get my money back...

Order #: 103420 -- I wrote iKeyless before purchasing, and asked about the bad reviews. They convinced me they would do right by me, and honestly, it went SO WRONG. We purchased 2 remotes and 2 keys for '08 Saturn Outlook. Got the keys set up after one visit to locksmith, not a huge problem. The remotes were another story. After going a locksmith, to our dealer, and then another dealer, and finding out that we had the wrong remotes, we had spent a lot of time and energy. At the 3rd dealer we were worn out, and just bought two new remotes there (they also charge for setting up iKeyless remotes).
Now iKeyless says THEY sent us the WRONG Saturn '08 remotes. Yet will not give us a refund because we are past 30 days. We don't want store credit, we don't need anything else, we just want our cash back!

Order #: 103420 -- I wanted to update my recent negative post. After I posted this message Ikeyless contacted me to apologize for having given the wrong information. Because they sent me the wrong product, they would be happy to refund. They sent us 1 correct remote, and are planning to refund the cost of the other. All of this was done very promptly, so I ended up happy.

I also purchased two key fob remotes. No where any where listed does it say these are USED remotes that are not even the correct key fobs that go with my vehicle. I contacted them when I recieved the two used fobs and made mention to them that it does not indicate that these are used and not new. Apparently under their "terms and conditions" very small fine print at the bottom this is what it indicates. I finally received an RMA to return the remotes. I shipped back to them via UPS on MY dime and yet, when I received refund notification, they clearly deducted $4.95 for shipping. I PAID for shipping these USED remotes to me, and now I PAID again to return them, and iKeyless KEEPS MY shipping?
What a scam. what a joke. I would not ever order from them. Buyers take heed. Proceed with your purchase at your own risk. I will be contacting the BBB. This is completely unacceptable.

I ordered a Lexus key on August 8 and it was charged to my card at that time. There website says ship in 2 to 5 days well it's now 11 days and UPS doesn't take 11 days to deliver anywhere in this country.
I have stopped payment with my credit card company and I will refuse any merchandise that I receive. I needed this key in an almost semi-emergency situation and this company didn't deliver within a reasonable amount of time. After looking at these complaints i'm sure I would have received a used key anyway!

GOOD luck trying to get them to answer the phone like they advertise!

Hey, I was attempting to order 2 keys through their website and it said my card was invalid...so I closed the page and ordered what I wanted from Amazon(cheaper and better product). Anyway a few days later guess what I received in the mail...2 keys from ikeyless and found that my card was charged anyhow? so now I have 4 keys...The keys from ikeyless were scratched up and looked almost used?

I am in contact back and forth through email to get a refund...As far as I am concerned they stole about $150.00 from me and if they don't give me a full refund and a prepaid envelope to send back keys. I am going to contact my credit card for an incident of fraud...

BUYER BEWARE Terrible company with bad customer service. We ordered what we thought was a new key fob and 2 and a half weeks later no key fob. When we called the company they told us the item has not been shipped yet. We asked to cancel our order and were told we would get a full refund. Two days later the USED key shows up after it was supposedly canceled. I mail it back on my own dime and later receive a refund minus their shipping and handling charges. We bought 2 BRAND NEW fobs with keys that were laser cut and programmed from the dealership for less than this one used key from a business with bad ethics!

I order a keyless remote for my Honda Accord . They assured me it would be very easy to program. This was not the case as I followed the instructions provided very closely and it did not work. The company was not available for technical support when I called them and I am now having to go to the dealer to see if they well be able to program the remote which means I may end up paying more than if I had gone to dealer in the first place. I feel I got scammed! DO NOT buy from this company. I should of researched the posted complaints first before ordering from this company.

I think you have to gauge both compliments and complaints to make an informed decision.

What is happening here !

I just ordered one for my sequoia, still in the way from my mail box in NY to Saudi Arabia,
if it is true what is saying here that it comes used, really disappointed I hope it is not,
but if it is true really you will lose a chance to get customers from abroad while I'm the owner of the biggest TOYOTA fans forum in middle east and having more that 150000 fans subscribed my forum and waiting for my report regarding your IKELESS switchblade ...
I suggest for IKEYLESS sales to pray that I get a good key with good condition.

A.HARBI
www.toyota4arab.com

I had an issue with a flip key I bought, and instead of doing their part to fix the mistake, they just slapped a band-aid on a bullet wound. I already paid to try to get their key programmed and didn't find out until later that it shipped without the transponder chip. To fix the situation, they just sent me a new chip instead of trying to do a partial refund like I asked.

Unfortunately I too had a bad experience. I ordered a Toyota smartkey on Aug 7. I was promptly sent an order confirmation. August 17th I complained via email the key had not arrived and asked for a status. Several days later the smartkey arrives with a postmark of August 17th. Unfortunately the product was defective. After multiple phone calls and emails trying to exchange the product I realized my efforts were futile and a return was the only option. The email with instruction for the return arrived promptly - the only timely activity since the original charge on my credit card. Perhaps crediting my account for the return will not be such a hassle. One can hope...

I fully agree to each and everyone of these comments. I placed the order over three weeks ago. I have made over five calls and emails. I received no email stating that anything was backordered. The customer service is very rude and neglectful. Everything is always somebody else's problem. I'm still waiting for my full refund! I will never order from them again. Or tell anybody to use their services!

I placed my order January 3rd. theey said theey ship thee same day. After 3 weeks of waiting I had received notheing. I called about 5 times starting at 9 am (when theey say theey open). called every hour, left messages, tried to send an email, tried thee online chat. Got no responses. Finally, 3 days later i get an email saying it is in back order! Worst customer service I have ever experienced! And when theey ship it, theey wont email you a tracking number. Its February 12the and just now did i talk to a new person theat was nice and is helping me out. Even theough after theey finally mailed it out and it was undeliverable to my address according to thee post office, theey hadn't made an effort to help until my being so persistent on finding out where my order is. after all theese comments. I am scared to see what it is theat i will receive.