I purchased a packet of Parker & Simpson- RYO Blue 25g and after opening I was disgusted to see large hard black matter which was a major concern. There was large pieces of what appeared to be foreign material mixed in to product content.
I have been a loyal consumer for more than 10 years and I have never come across anything like this before. To open the packet and see BLACK matter was shocking and I do not feel that it is safe.
I understand the health issues associated with smoking and that is my own choice but I cannot believe that what I received was processed properly or up to the company's regular standard.
I have attached images to assist below
Regards,
Jessica Barbeau
COMPLAINT STATUS- UNRESOLVED
* Unable to edit submitted complaints from profile tab
* Complaint has not yet been addressed
Resubmitting complaint