Menu
For Business Write a review File a complaint
Intelius

Intelius review: huge scam!!! 90

S
Author of the review
2:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HUGE SCAM! STAY AWAY! I ordered a background check from them for $.95. They emailed me a confirmation that they will be charging my account for $.95 but failed to let me know that they will automatically sign me up for an Identity Theft Protection. They charged my account every month for $19.95 without my consent. They are more than happy to cancel the automatic charges as soon as you call and place the cancelation order; however, they refuse to refund all of the money that they unethically stole every month! They make their money from individuals who do not monitor their account regularly. Bottom line, they are hoping that you never look at your statement to realize that they are stealing $19.95 from your account.

The website is very misleading and is unclear that they will charge your account every month!

SCAM! SCAM! SCAM!

SAVE YOUR SELF SOME HEAD ACE AND STAY AWAY! THE INFORMATION THEY PROVIDE IS OUTDATED AS WELL!

Oct 16, 2009 4:07 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
At times phone reports are not instant. In those cases additional research maybe needed. If you choose not to wait the 2-3 business days for that to process, you can certainly cancel the order. If you canceled immediately the charge was most likely still pending, and Intelius would just cancel the transaction releasing the hold with your bank.

If you have further billing concerns, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Oct 23, 2009 5:44 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you need to discuss your account, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Nov 02, 2009 1:46 pm EST
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you require additional billing assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Dec 28, 2009 4:38 pm EST
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you would like further assistance, or explanation of the search you ordered please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Apr 23, 2010 3:50 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted the People Search offer that is advertised on the Intelius website. If you no longer wish to be enrolled in the People Search membership, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.
Sep 14, 2010 2:25 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you require further assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

90 comments
Add a comment
J
J
Jstrong11
US
Feb 24, 2011 12:43 pm EST

I was charged for three months $19.95 after looking up one phone number for $4.99. They said I signed up for a monthly 100 checks for the $19.95? Who does that? 100 checks a month? really? In the end no refund? Scam artist at its finest...

I only wanted to find a friend back in December, and now in Februaery I notice that they are still charging me a $19.95 fee? They are idiots, and I recommend that you tell everyone that you know about this companys shady tactics. How is it that they are not under investigation? If you rob someone on the street you will most likely go to jail...

Q
Q
QLFANS
US
Mar 02, 2011 4:53 pm EST

The only way to get your money back from Intelius is to complain to the BBB, your state Attorney Generals Office and to call Pam Mauger Shepherd, Finkelman, Miller & Shah, LLP 35 E. State Street Media, PA 19063 Tel: 610/891-9880. Their law firm is looking for people who were scammed by Intelius who couldn't get their money back to file (yet another) class action lawsuit. Do not reply to the person with the profile in the upper right hand corner called Naveen - he is with Intelius and will not help you.

M
M
missfittandco
Monroe, US
Mar 14, 2011 4:45 pm EDT

They will say they have the information you are looking for but after you pay the $4.99 the report will be essentially empty. No name, no address, nothing...when they clearly stated they had the name and address that corresponded to the phone number you are searching. Total scam. And no, they do not respond to any form of communication.

T
T
Tasha Marshall
Boston, US
Mar 20, 2011 6:50 am EDT

This is a COMPLETE rip off! I keep getting the run around. I am following all of the directions to delete my acct on that are on the website, going to the services tab, and what is supposed to be there IS NOT. It makes it IMPOSSIBLE to delete acct! I only paid .95 but I would pay that just to have this company SHUT DOWN. I wish I would have seen this post before I entered my credit card information. I will NEVER use their services again. It gives too much of a run around and you have to keep paying to get more information.

O
O
ONESICKPUPPY
hometown farmer, US
Nov 09, 2011 6:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

G
G
Glenn Rogers
Vero Beach, US
May 12, 2012 2:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my bank statement shows a charge of $19.95 on April 30 by Intelius, a company with which I am not familiar and company from which I have never used or requested any services.

O
O
omlick
Portland, US
May 13, 2012 3:42 am EDT

yep, if you give them your credit card number they will start charging you 19.95 month, I just wanted a one time search for someone's phone number and they could not even do that, and then they put me on their monthly charge of 19.95 for some crap.

I
I
Intelius_Customer_Support1
Bothell, US
May 14, 2012 2:44 am EDT

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

It sounds like a membership may have been activated through the acceptance of an offer during the checkout process. Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

N
N
No Schmuk
Des Moines, US
Aug 01, 2012 7:21 pm EDT

On July 22 I ordered a reverse phone look up. Their e-mail conformation was for $4.99.

On July 26, they e-mailed me stating that they were unable to provide the requested info and were CANCELING the transaction.

On August 1, I checked my bank statements and find that they had billed me for $19.95. I printed out copies of all the transactions and took it to Wells Fargo. They canceled the debit card immediately to prevent further used then had VISA refund the charges.

To bad this didn't happen 150 years ago. Then we would just ride into town, get off our horse, go in and shoot the lousy shysters.

I
I
Intelius_Customer_Support1
Bothell, US
Aug 09, 2012 3:29 pm EDT

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

More Intelius reviews & complaints

Intelius - stop billing me 207
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - intelius - beware it's a rip-off! 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - I was charged and have no idea what that is 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - repeated unauthorized charges 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Intelius - scam 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Intelius - rip off 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Intelius Contacts

  2. Intelius phone numbers
    +1 (888) 445-2727
    +1 (888) 445-2727
    Click up if you have successfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (888) 445-2727 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (888) 445-2727 phone number
    +1 (425) 974-6146
    +1 (425) 974-6146
    Click up if you have successfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-6146 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-6146 phone number
    +1 (425) 974-8875
    +1 (425) 974-8875
    Click up if you have successfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (425) 974-8875 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (425) 974-8875 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (425) 974-8875 phone number
    Founder
    +1 (877) 564-3253
    +1 (877) 564-3253
    Click up if you have successfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have successfully reached Intelius by calling +1 (877) 564-3253 phone number Click down if you have unsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number 0 0 users reported that they have UNsuccessfully reached Intelius by calling +1 (877) 564-3253 phone number
    More phone numbers
  3. Intelius emails
  4. Intelius address
    C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, Washington, 98004, United States
  5. Intelius social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024