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Intelius

Intelius review: unauthorized cc deduction 47

R
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3:46 am EDT
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Another ripoff/scam. I have disputed this $19.95 charge with my cresit card company. This is a disgrace!

Oct 16, 2009 4:33 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

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If you need billing assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Oct 27, 2009 3:00 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

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If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
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The complaint has been investigated and resolved to the customer's satisfaction.

47 comments
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R
R
Retired Marine
US
Jul 17, 2009 9:07 am EDT

I read everyhing and ensured I wanted a one time check on one person and never agreed to any other charges. Not only did they give me false information on the background check, but they began taking the $19.95 off without my authorization. They said they had it confirmed four times. That is a lie, you have to be a corporate attroney to read through their trap. I wanted a one time deduction, which was rediculous $75, but agreed, did not get the right info and then hit with the $19.95 scam. I will fight this, I am an older gentleman on a fixed income and they are a rrpoff, take advantage of people group of ### low life animals.

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Roger De Llana
US
Jul 30, 2009 8:56 am EDT

I was charged for services that I never asked.

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dk1
US
Aug 01, 2009 11:27 am EDT

yep.. another rip off website.. ###

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debi j
633 center ave, US
Aug 11, 2009 2:58 pm EDT

I just had an unauthorized charge also! I called my card company to file a dispute claim

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aseeling
Buena Vista, US
Sep 01, 2009 2:31 pm EDT

I also noticed 4 chargs from these people. Thanks to the help from other here, I called tyhe number given, talked with a supervisor and got them to refund all four months. Then I found they had passed my name off to othe accomplices-'avings Membership." they charged me 19.95 also. I called them and they refunded the charge. Hopefully this will get out there and we can do something! This has got to stop, but we have to be more careful and less trusting!

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Allen Neal
Fort Smith, US
Feb 11, 2012 1:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

intelius Subscription - $ 19.95 stollen from C/C 2/02/12 an 1/27/12-----

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Allen Neal
Fort Smith, US
Feb 11, 2012 1:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

they said i would be credited in 7 to 10 days from 2/10/12 we will see----i will keep yall informed!

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    C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, Washington, 98004, United States
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