Internal Revenue Service [IRS]’s earns a 1.5-star rating from 70 reviews, showing that the majority of taxpayers are dissatisfied with service.
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refund still in process
I have been in the 'still being processed' of my my refund for about two months now. I have received a letter stating my refund is in a 60 day review, the 60 days are about up and I did not get my refund as of yet. I need that money desperately
Please Help Me:
Lucas Kyle Baum
The E- mail that I can be reached at is
[protected]@gmail.com
I conduct settlements for a living. Your w9 and 4506t does not need that many pages!
You are killing trees! PLEASE stop with the page upon page indicator to have one signature. Provide a link. Use a QR code for your instructions instead or something but it is extremely sad how much paper and trees are being used to conduct refinance and purchase settlements with loan docs every single day in this country. YOU are a part of the problem. Please consider fixing it!
Desired outcome: Stop with the unnecessary instructions for W9 forms and 4506T docs because these are used too often. Consider a link for directions if needed. NO ONE IS READING THESE! I PROMISE!!!
IRS telephone lines that nobody answers or when they do cannot be understood
I have called 5-6 maybe 7 times [protected]) only to wait over an hour and then get disconnected or cannot make out what the IRS representative is saying.
How hard is it to make things simple? How long does one wait for money owed to me is received. No matter what you tell your operators they just say hold on and transfer you without giving you the number they are transferring you to.
Why have people employed if the job is clearly not done.
Receiving a CP21B form with a telephone number that is useless, what is the point. Receiving a notice saying that a payment will be received in 2-3 weeks and 6 months later still nothing and no information whatsoever.
Something has to be addressed here. At least say "we will not answer your calls and we will not help you" so one does not waste any more time.. Sounds weird dealing with an outfit who is really quick on charging interests or wanting answers right away. PLEASE DO SOMETHING or monitor your agents.
Desired outcome: Fix a problem that affects millions of tax paying citizens.
Refunds and communication
I have always filed my returns on time and withhold extra from my pension checks. In trying to check on my return I only get a note that my refund will be held up longer than usual for processing. I have no problem with the delay, but I would like to be advised to the reason. It pisses me off that as a Tax Payer that I cannot talk to a real person. I do not mind paying taxes, but I need my money or the reason I can't. I have paid my taxes for over 60 years and always withhold extra for a boost in the Spring. I will never make that mistake again. Next year I will report Apr. 15 and owe taxes.
Desired outcome: My refund
Stimulus releasing the funds
To whom it may concern,
I have a letter that instructed me to call a specific number. The letter is from the IRS and I spoke with a representative and they stated that I was cleared by identifying myself and that the funds would be released by this point. I retrieved the letter on Dec 14, 2021. I called and it has been more than thirty days. I began to call and it has a high volume. I should have received my direct deposit by now. Below will be my contact. I would like to hear from someone to discuss and resolve the matter at hand.
Suhntain Griffin
[protected]
Ltr 4883c or it says to refer to [protected]
Desired outcome: I would like to resolve this matter and have my refunds deposited to my account. I'm complying to make sure that it will be sooner than later.
ID.me
I have just spent the past 1.5 hours unsuccessfully trying to pay my estimated taxes. I was unable to login and directed to set up an ID.me account. Despite my repeated attempts over the past 90 minutes, the ID.me website repeatedly failed to process my documents.
The entire ID.me process was intrusive and humiliating, and I have absolutely nothing to show for it except huge frustration. I didn't sign up for a sick psych experiment, which is what it started to feel like during the biometric scan.
There's no way that most taxpayers would be able to complete the user-UNfriendly ID.me process: I'm fairly adept technically, well educated, and had all my documents accessible. How do you expect people with fewer advantages to navigate this ridiculously burdensome process?!
I tried to complain via the Taxpayer Advocate line, but there was no suitable option in the phone tree, so I'm taking this action.
Desired outcome: Ditch ID.me because it's unusable. Go back to your old online login system and notify me that you've done so.
Customer service representatives
I paid my balance in full 10/27/2021. On 11/2/2021 their system automatically deducted an additional $50. I called them, the first time I was told they didn't even see the $50 on their end. The second a very helpful woman told me the $50 was in a pending status but would be returned to me, no word of when. I called 12 times today, the first 11 times an automated response told me I couldn't be helped due to overwhelming call volume. I finally got through to a human the 12th time after an hour and 20 minutes, only to be told the same old nonsense and that if I am to pay off my balance in full, to do so in a timely manner so it doesn't coincide with my automatic payments. A timely manner? Paying a balance off in full BEFORE a due date isn't timely nor responsible enough apparently. She transfers me to some humdrum man who seems so lackluster you'd think I disturbed someone at a funeral. He tells me to hold for an additional 5 minutes so he can check my account. When he came back on the line he tells me I need to simply "give it more time and the payment will be returned on the 23rd." And he very quickly tells me to have a nice day and hangs up on me while I'm saying "woah, woah, woah, wait!" I feel terribly disrespected! As if it isn't bad enough that $50 was essentially stolen from me, though they won't accept that as the truth of the matter, to top it off, you're treated like you're a bother to someone when THIS IS THEIR JOB! Why do we even pay taxes? The IRS is absolutely useless and their "HELPline" provides zero help at all, IF you can even get through. Why does it take seconds for them to steal money from your account AFTER you paid off your taxes owed (not in a timely enough fashion, though) but it is going to be nearly 2 months before my money rightfully gets returned to me? Absolutely outrageous. The entire institution is disgraceful and shameful. But that's our tax dollars hard at work.
Desired outcome: I want my $50 back. And now.
I am complaining about my Amended Tax return
I filed at the beginning of May which states they received my information on May 6th. I have called multiple times and checked the website for my refund. I keep getting told another 30 days. First it was 16 weeks which pasted in August. Next, I was told 20 weeks which past in September. Here we are in November, the end of November and I'm told once again another 30 days and maybe I'll have some type of answer.
If you owe the IRS money god forbid you're a day late and they're after you but to get what is rightfully yours from the IRS is unbelievable!
I was also today today, November 22, 2021 that when I file my next return it will be even slower because of the first tax return that hasn't been addressed yet. WHT!
Desired outcome: GIVE ME THE MONEY I AM OWED!
Irs scam
They are unavailable at every phone number, cannot even get my transcripts, they refuse to verify my ids, idverify is a scam. I sent in correct docs even a face scan
They are just trying to deny me my recovery rebates again, after ignoring my 2019 e-filing, after accepting my return, acted like it wasn't but refuse to let me see my account, no phone available. Claim they cannot verify identity through their scammy idverify idme service so i cannot even see transcripts, they don't answer phones or probide appts.
Who can I complain to? They are doing nothing but hampering. Just blocking me, though all my ids and address are current. Its their fault. Its on purpose all of it. We need to complain and this must stop.
Desired outcome: Idme is broken, needs to be out, replaced by competent co
3pbmhqfqjcjk [protected]
This is the reference number to the federal trade commission and my name is John, wilburn Daniel. lll. To much retaliation on this file. 3pbmhqfqjcjk [protected]. This is technically a x file but I do have the detailed and documents that maybe needed to clear up any oversites for the deceased and myself.
Desired outcome: No more retaliation on this file and a vacation and a stiff shot of Hennessy and female conjugal visit.
Don’t try to treat your self from this sickness it will only get worse victim of identity theft.
The end result. Labotimized identity theives on cyber technology
You have to first get help diagnoseing your own problems first it may be yours or someone else’s disability that’s causing the problem like in my case it was dimenshia and alltimer illnesses that caused the problem that placed my family into this category and when it goes untreated by people around the patients they can get unbeknowing labotimized mentally
where is my 2020 taxes its been 5 months for my return
why so long for my tax return ; is my identity comprimised?
I have not received my 2019 fed tax refund, 2020 fed tax refund, and past two stimulus.
As of September 28, 2021, I have not received my 2019 Federal tax refund, my 2020 Federal tax refund, and I have not received my past two stimulus payments. I am forced to spend my retirement money during the pandemic. Normally, I would use my federal tax refunds and stimulus to generate capital for my small businesses (plant seedlings, and creating a one-acre off leash, seasonal membership dog park) and to live on. I would have made good money on GameStop as I had invested in it when it was $43.00 a share, but I made just a few dollars because I had no money to invest and was waiting for my tax refund and stimulus money to invest, the same happened with Beyond Meat investment. The IRS cost me around $23, 000.00 in losses due to my not being able to invest my tax refunds and stimulus. I live at the poverty level because I have no income and spend my retirement money to live. I will not be able to retire, and at the same time, I cannot finish repairing my commercial greenhouse, and finishing my dog park business. The US still has a system where they do not let people work in peace, always some obstacle they place, and so much paperwork. The tax code booklets are obscenely overkill of pages and pages, every year. The IRS states that they have not processed more than 29 million mail-in returns due to the pandemic and 40% loss of staff. I mailed-in my returns. The IRS could have at least mailed my stimulus money since I mailed-in my returns before the April deadline. I feel the IRS is abusing me, and not being lawful in not processing tax refunds and sending stimulus money.
Desired outcome: Want tax refunds, past two stimulus, want compensation for money lost due to not being able to invest my refunds and stimulus.
Same here . I even had an in person interview with the IRS regarding my tax return for them to verify my identity which was verified and then they said it would take up to 13 weeks to get the refund . My meeting was in May, it's now December and not one penny from them . Calling them is absolutely pointless and now their website for tracking is down for maintenance from the 24th till Jan 3rd right at the height of activities for the end of the year . Actually they shut down the website a day early on the 23rd instead . They now owe me my refund, two stimulus checks and the child tax credit from July till now . Not that it will do any good but I now have my congressmen involved with this since nothing else has worked including the tax payer advocacy group, which is a joke . People already despise the IRS and our so called gov for a lot of reasons and this is just making the distrust of our system even worse .
I received it the year before last by filling out an additional IRS form of missing tax return refunds. I saw to do that from a YouTube video featuring a former IRS tax processor, she gave good advice.
Support line
My name is Nathaniel Landis and every time I call to get help with my IRS letter that I received I can't get through to anybody I've tried to call multiple times and it's getting ridiculous. I've tried to set up payment options multiple times I've called countless times I can't even tell you how many times I've tried to call I cannot get through to anybody. Please call me to resolve my issues at 2:[protected] or at my email [protected]@gmail.com
Desired outcome: To receive help
State Return
My state tax return was taken by the IRS. The web site gives zero info about money "owed". I've called the 800 number 3 times. Been on hold a total of 6 hours before ultimately being disconnected.
I'm owed money this year. Always have my taxes done professionally, and got a return last year and the year before as well. I have no idea why they have taken $3000 from my state return, but while offering stimulus to some, they've caused me a lot of grief and time.
Desired outcome: Refund my state tax return. Send me my federal return
Customer Service Representative GS-5
Customer Service Representative job GS-5 in Portland, Oregon; They didn't explain sentence conjugation nor syntax of the tax language in each form. Instead, they inundated their first time learners during training starting with 1040EZ culminating with more complex 1099R tax form preparation and testing within two months over multiple scenarios and multiple tax documents for preparing, but said any college bachelors degree with no previous tax preparation experience is sufficient for the scheduled job posting. Group A and Group B, the above resulted in a 50% quit their employment rating for group B during year 2016 within two months of the 15 week training session.
Desired outcome: dismal training
Security at the Wichita Falls, Texas office
Let me start off by saying the IRS representative that helped me today was very professional and helpful. However, the man they had there for security, was extremely rude, harsh, and abrasive. At one point, he told me to put back by neck and I did. I did not know that he wanted my head all the way back and he got very rude with me and was very loud and abrasive telling me "I said put your head back". He was extremely rude. I understand he is security - but he came across as as extremely controlling. When he asked me to put my purse and binder down, he again got very loud and said PUT IT DOWN RIGHT THERE. I feel he hates his job and it is more than obvious. I feel he does not want to do his job and is not helpful. He made me very uncomfortable and made me feel stupid. I am concerned that he carries a gun and does not seem very level headed.
Desired outcome: Investigation into his behavior
unable to recieve help
been trying to find out why my Federal Refund has not been processed. I e-filed end of January and it is now Middle of August. I either get cut off when put on hold, On hold for so long connection is dropped, or like a few minutes ago given a nasty attitude with refusal to help and hung up on. This is totally unprofessional and inexcusable. 8 months is more than enough time to process my Taxs
Desired outcome: my Refund and Information
Form 1040-SR Lines 1 and 5a
The 1040 instructions refer to line 1 and mentions annuities. Line 5a shows "Pensions and Annuities". Is it optional on which lines annuities are entered? Some may enter the same annuities on both lines. My inclination is to list all annuities on line 5a and no annuities on line 1. Will this be correct? Closer attention needs to be made between directions in the 1040 Instructions and the directions on the respective forms.
Desired outcome: Correct directions in 1040 instructions regarding lines 1 and 5a of 1040-SR.
Stimulus check not received
I been waiting for my stimulus check in now still I am waiting in now it s seems like it been longer than wait time I hope it can be resolved I register online in did registration today. I explain what is happening in is there anything I can require for information on what I need too do.In fix the trouble shoot issue on regards to me not receiving my stimulus check
Read full review of Internal Revenue Service [IRS]IRS committed check fraud against me
In June of 2019, I accidentally mailed a check clearly payable to Minnesota Revenue in the amount of $2, 500, to the Internal Revenue Service (IRS). I recently received a tax bill from Minnesota showing that I had underpaid them. When I investigated, I discovered that the IRS had altered my check by stamping "United States Treasury" over Minnesota Revenue in the "Pay to the Order of" section of the check and proceeded to cash my check.
I believe that if I had done that to someone's check, I would be charged with Check Fraud.
I would appreciate an immediate return of the funds that were illegally gained by the IRS together with accrued interest and penalty for the illegal action on the part of the IRS.
I will be happy to send you a copy of the check if you would provide an email address to send my pdf copy of the check.
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Overview of Internal Revenue Service [IRS] complaint handling
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Internal Revenue Service [IRS] Contacts
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Internal Revenue Service [IRS] phone numbers+1 (800) 829-1040+1 (800) 829-1040Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-1040 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-1040 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-1040 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-1040 phone numberIndividuals+1 (800) 829-4933+1 (800) 829-4933Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-4933 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-4933 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-4933 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (800) 829-4933 phone numberBusinesses+1 (877) 829-5500+1 (877) 829-5500Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (877) 829-5500 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (877) 829-5500 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (877) 829-5500 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (877) 829-5500 phone numberExempt Organizations, Retirement Plan Administrators & Government+1 (866) 699-4083+1 (866) 699-4083Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4083 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4083 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4083 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4083 phone numberEstate & Gift+1 (866) 699-4096+1 (866) 699-4096Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4096 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4096 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4096 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (866) 699-4096 phone numberExcise Tax Function+1 (844) 545-5640+1 (844) 545-5640Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (844) 545-5640 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (844) 545-5640 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (844) 545-5640 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (844) 545-5640 phone numberTaxpayer Assistance Locator+1 (267) 941-1000+1 (267) 941-1000Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (267) 941-1000 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (267) 941-1000 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (267) 941-1000 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (267) 941-1000 phone numberInternational Taxpayer Service+1 (787) 522-8601+1 (787) 522-8601Click up if you have successfully reached Internal Revenue Service [IRS] by calling +1 (787) 522-8601 phone number 0 0 users reported that they have successfully reached Internal Revenue Service [IRS] by calling +1 (787) 522-8601 phone number Click down if you have unsuccessfully reached Internal Revenue Service [IRS] by calling +1 (787) 522-8601 phone number 0 0 users reported that they have UNsuccessfully reached Internal Revenue Service [IRS] by calling +1 (787) 522-8601 phone numberInternational Taxpayer Advocate
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Internal Revenue Service [IRS] emailssupport@irs.gov100%Confidence score: 100%Supportmarion.f.larosa@irs.gov94%Confidence score: 94%
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Internal Revenue Service [IRS] address77 K St. NE, Washington, District of Columbia, 20002-4678, United States
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Internal Revenue Service [IRS] social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I have not received my 2019 fed tax refund, 2020 fed tax refund, and past two stimulus.Our Commitment
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