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If you select a promotional price on the intelius website, you will also receive a free 7 day trial of identity protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19. 95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want identity protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call [protected] monday to friday from 5am to 8pm and saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
The complaint has been investigated and resolved to the customer's satisfaction.
I have accepted a one-time look up for a phone number for 95 cents. But now I am being charge 19.95 dollars twice a month.
www.intelius.com should be black listed.
i cannot find how to delete or stop these payments, not listed with my bank as a regular payment, just shows up on monthly
statement
I'm in South Carolina and did a reverse phone number lookup.. one time charge of like 1.99.. now they have billed me for 49.99..
Charging my Discover card account with a monthly fee that I never authorized.
I have been charged 19.95 for over a year. We need to get our money back! This is a criminal company!
I was charged and I need to get this taken care of. NOW
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
Intelius offers a variety of services during the purchase process. The majority of our memberships are activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
I had the same problem but after I contacted my bank they were able to get me reimbursed for 12 months though they kept the other 12 months.
I was charged $9.95 and will like to know what the charge is for, I do not used your services, don't know what u offered and I don't need it, I just want my money back and also, how did u get my card number?, H. Palacios