JC Penney’s earns a 4.4-star rating from 8291 reviews, showing that the majority of shoppers are very satisfied with purchases.
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poor quality product / extremely poor customer service
My husband and I have been loyal customers of JC Penney Optical - Madison East for years. Our experience in the last 6 months, however, has soured us and we will never return our business again. My hopes in posting our story is to save someone else from the ordeal we're still enduring. We live in a rural area approximately 30 minutes from the store, so keep that in mind when reading about all of the repeated visits below.
My husband has a strong prescription, and after getting an optical exam from the onsite optomitrist, ordered an expensive pair of glasses from their optical center. Delivery was projected to take 2 weeks.
Approximately 3 weeks later, he placed a call to see if they'd come in. Indeed they had, so when he went to the store to pick them up, he found that his vision was somewhat blurred. The technician told him to give them a try - sometimes there is an adjustment period - and come back in a week if it was still off.
A week later, it was no better. He brought them back again and the manager looked at them and made some adjustment to the angle of the lenses. It was an improvement, and so he took the glasses back home with us again.
A short time later - maybe a month? - one of the lenses popped out of the frame. He brought it back again to get it fixed. The woman at the counter pushed them back in and called it "good enough."
By mid-June, three months after the glasses had been ordered, the lens had once again popped out of the frame. This time, the manager decided to replace the frame with one from the store, deeming the orignal as defective. He popped the lenses out and put them into the same (new) frame.
Within an hour, my husband noticed that there was now a chip in the bottom of one of the lenses. He called to report the error, was told the manager had left for the day and that there was nothing they could do over the phone. The manager's day off was supposedly Tuesdays, but he was otherwise "here all the time" so come back in.
Over the course of the next 2 months, he tried visiting at least 5 times and missed the manager every time. He started calling ahead, only to arrive and find that all staff had gone to lunch, the manager went home, etc. His scratch-resistent lenses, in the meantime, were getting all beat up and he could barely see through them.
Finally, mid-September, he caught up with the manager (I think his name is Gary, but am not sure). Gary agreed to defect out the entire glasses since there's been so much that's gone wrong thus far. He ordered a replacement pair and said the wait would be another 2 weeks.
It's now been 5 weeks and we're still waiting. Calls to the store have offered such excuses as "they should be in on today's shipment" and "Hmmmm... They must have lost the order. I'll expidite another pair" (that one was 3 weeks ago). I will be contacting the district manager today to see if they can do anything for us.
After more than aq dozen wasted trips to the store, I strongly recommend that you save your heard-earned money and take your business to a more professional corporation. We are really disappointed and hope that someone else can be saved this ordeal. I would attach photos of the glasses if JC Penney didn't have them lost in their possession somewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam charges
I can honestly say that I have never had as many problems with a service as I had with JCPenney optical. Too make a long story short, I paid extra (on a Sunday) in order for my glasses to arrive the following Tuesday (which the employee at the west side Madison, WI, JCPenney promised me they would), and it took three weeks and a lot of phone calls (from me to them, not vice versa) and visits (from myself and my dad) to finally get them.
After I called that Tuesday (the day they were due) to see if they would be in as promised, I found out they would not. I contacted the store nearly daily (they never contacted me) to keep me updated on the status of my order. I heard excuses, which may or may not be true regarding the reasons my glasses were not arriving each day I called.
Besides myself, my mom, dad, sister, coworker, and a lady on the van which I with ride to work, who were all very busy, were all affected in some way my the extremely unsatisfactory service I received. I don't believe any of them will ever purchase anything from JCPenney again without thinking of this experience, especially not glasses, unless they are reassured that there was a reasonable excuse for this sad excuse for customer service.
To shorten this up, I ended up receiving my glasses two weeks after the date they were due and was then told that the manager would contact me that Friday (not last Friday, but the Friday before). I stopped into the JCPenney on the west side of Madison to adjust my glasses, as they were tight on Saturday (the day after the manager was supposed to call me), and asked what happened since the manager never called me. He then stated I would be called on Monday or Tuesday the following week (now a week and two days overdue those delayed dates). I have received no reimbursement either.
I sent an e-mail stating the above after calling the help number which is posted on the counter at the JCPenney Optical in the West Towne Mall and hearing the e-mail address on the recording. I then received a call from U.S. Vision Inc. They left a message last Friday (August 15) stating I would receive a call yesterday (Monday), which I didn't.
About 20 minutes ago, however, I received a call from management of some sort at JCPenney. The lady listened to my story (as she had already read my e-mail) and offered me $40 back (after paying roughly $170), either as a gift card or credit back on my credit card. This would be a slight $30 over the $10 fee I paid for express delivery. I said this is not enough and that I though half of the money back after all of this trouble would be more feasible. She then said she could do $50 but no more. When I asked why, she stated that is the way it is and that they can't reimburse me the total amount as I have the product (the glasses) and they work, which is true.
I feel I should only be charged for what I received, half price as I received not even a half-hearted job.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sounds like the express button wasn't hit at the time of order. Or perhaps the frame had to be mailed in if the lab didn't have it. Getting $50 back is a good deal since you only lost $10 on the express fee. You came out ahead $40. Asking for more off- is greedy since you have the product and it's working for you. They're a business- not a charity.
I would also be upset that the glasses were late in arriving, but why should you get half of your money back for that? You have the glasses, they work, and now you know not to go to JCP Optical anymore. I think taking the $50 that they have offered you is more than enough. I mean, why continue to put up a stink about it? Move on.
credit card account sent to law firm in error
Several months ago I fell behind on my credit card payment. I was impossible to catch up. Approx about June 2009 I contacted GE Money bank and told them my situation. GE Money bank offered me a payment plan of $30.00/month for 6 months. At the end of the 6 months they would roll my back to my normal monthly payment. I accepted this plan. In September 2009 my in-laws received a call from a lawyers office in OKC. (My inlaws live in San Antonio Texas). I called this number and was told that GE Money Bank had sent my account to them for collection. I called GE Money Bank and they told me that I have been sent because I did not honor the payment plan and had failed to make a payment for the month of August 2009. I went into my bank account profile and noted that I had sent that payment electronically. After speaking with MANY customer service reps. a person told me to fax that information to the : UNITY DEPT. I faxed that information 3 diffrent times and NEVER received a response. I was always give a difffent excuse every time I call. My account is being collected by a Law Firm in Oklahoma CIty. I feel this is very unfair and injust. I will pass this to everyone I know that has an accout with GE Money Bank. As one person from GE Money Bank told me " Once its gone to collections it is possible to retrive but we do not spend any time doing so. You should have made your payments."
I am very disgusted with this whole situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
anti reflective coating on glasses failing
I ordered glasses with the anti-reflective coating (which they said would improve clarity). About 6 months later, the glasses started blurring so I returned to the JC Penney Optical Dept. and was told the anti-reflective coating was failing. Then I was told that I had to order and pay for new lenses. I asked why I had to pay for complete new lenses when their product was failing. Just a shrug of the shoulder and asked if I wanted to order new lenses. I said, no. Called JCP Corporate office and was told that they lease that space out to US Vision and to call them. So I did. I was told to send the glasses back to them so they could determine if indeed the coating was failing. If so, they would replace them, If not, I had to buy new lenses. (What do you think the odds of replacement happening) I said I had gone to the store and they said the coating was failing and then I asked how I was suppose to drive or even see if I sent the glasses back. They said that was the only option. So I called JCP Corporate back and they said they had no say over how US Vision handles customer service. I said I have always shopped at JCP and because of this I would never shop in their stores again. They didn't seem to care if they lost a customer. I asked if I could get my $65 I paid for the coating back and was told no. So for $65, JCP has lost a customer forever. The Photo Dept. is also leased out. If you have received good customer service from JCP, do not go to the Optical Dept.
AR (anti-reflective) is one of those things you have to be extra careful with. No heat source, no cleaning the lens unless it's wet and you must use their special cloth and you must be light handed when you wipe them dry. Otherwise- they'll scratch up. Always buy the warranty plan- it's worth it encase something like this happens. Better yet- if glare isn't a problem for you- then leave the AR off. The AR quality of JCP (USvision) is not great. It's good- but not great.
That is bad service. Did you get the insurance on your glasses? That is something you should always do, even if you have to pay more. In the meantime, I would recommend going to a quality, good reputation glasses store.
rude, ignorant jcpenney cashier
I had an unpleasant experience with a jcpenney cashier at 7007 friars road san diego, california 92108 (Fashion valley mall)
. I had an egiftcard (Electronic partner certificate) from discover as part of their cahback bonus program for $50 which could be used either online or in any of their stores. It had a 16 digit code and pin that a cashier was required to enter while processing the order. Firstly, that old cashier lady looked at the piece of paper in disbelief saying she's never seen anything like this before and refused to believe me. She even said that their store doesnt accept egiftcards even though it was explicitly mentioned in the printout of jcpenney egiftcard policies that they do.
She even told me that 'she doesnt think its legit' thus treating me like some cheap swindler out to cheat jcpenny! I also had a 15% off coupon (Cos I had filled out a survey) and she said they cant accept 2 discounts. I had to explain to her that a gift card is not a discount so I was only using 1 discount and she said haughtily ' I can read'.
Finally after 30 minutes of humming and hawing and 2-3 half hearted attempts at entering my giftcard code she gave up and said ' I can't lose my job for u' as if I was asking her to do something illegal! She called up 'security' and they said their store doesnt accept such giftcards!
What frustrated me to the core was that I had used a similar kind of gift certificate just the previous day (Another cashier) at the same store successfully but today no one seemed to know how to use it and policies seem to have changed overnight!
In all I spent 45 minutes there and since i'd spent an 1 hr before selecting and trying on clothes I paid for it in full anyway and left as I had to get somewhere else.
I think when companies decide to have partnership programs (Points and giftcards) they should make sure that all their employees are aware of them and the procedure to accept them.
She could have atleast behaved like I had a legit claim and treated me with some respect and apologized for her ignorance about partnership policies.
Also, discover card is advertising their 5% cash back so strongly... They should expend some energy in ascertaining their their partners are aware of it too so that their customers dont need to bear the brunt of someone else's ignorance.
Firstly, lets not get personal and emotionally high strung as it diverts our attention away from the crux of the problem.I mentioned 'old' lady because in my particular case she was using her age to behave in a superior and condescending manner towards me which should not have been the case considering she was in a customer facing role.She also seemed not to be tech savvy or uptodate with her company's software and protocol.
I request you to understand a problem in its entirety before picking up on a single point and making uncalled for personal attacks.My main intention of writing this complaint was to make the corporations involved aware of the lacunae in their system and hence improve towards a more satisfying customer experience.Isn't that what all businesses strive hard for finally?
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Vera i live in St;Louis Missouri I shop at the JCPenney at jamestown mall there is a cashier and employee and i use the term very loosely that works there by the name of Anne Harris this woman and I use to work together at Union Pacific Railroad she was a very unpleasant person to work with and suffice it to say we did not get along at all, this was 20 years ago I walk into JCPenney as i always shop there and low and behold there she was behind the counter she spoke to me as though we were friends and I calmly explained that i will shop here you can ring me out but please thats where it stops, yes listener to you i say sometimes old wounds die hard, i checked out and left a short time later i was in there store she walked up to me and said so i harrassed you when we worked together and we were not friends i said do you have amnesia or something you know you did and you know we werent she made a comment that if she were not on the clock she would have a few choice words for me and immediately it was on once again just like back in the day, i thought about the confrontation and went to the store manager and explained to him our situation and stated i come to the mall for peace relaxation and to shop not to be confronted by your cashiers while getting paid to do it on your clock, I am 56 now and she is 5 or 6 yrs older than me yes I know we are both old enough to know better but i dont want any type of dealings with this woman and i refuse to stop shopping there because she works there so i post this complaint and i am writing to their headquarters and hope that someway they can difuse the situation.
i just loved you letter. it sounds like you are such a highly intelligent... what i do not know.you described this person that waited on you as..that old cashier lady. i would really like to know what you do for a living.pick up trash ..scoop poop not to give them a bad name. let me tell you something about retail...we do what we are told to do. then if someone reports us we are in a situation of losing our jobs.now jcpenneys training program is terrible..and if we take something or do something ..not in their liking..they fire us. think about this they have camers on us constantly.not everyone that enter penneys doors are sweethearts..some are really ready for battle...PLEASE THINK ABOUT THIS NEXT ENCOUNTER...WE JUST DO WHAT WE ARE TOLD TO DO...DO THEY STAND BEHIND US ?no way?think of it this way when you do your best at your job...and your boss comes down on you..and you know you have done your best...WHAT IS YOUR RECOURSE..I DO NOT WANT TO SOUND MAD BUT JUST SEE THAT THERE IS ANOTHER SIDE TO THIS STORY...FROM A OLD CASHIER LADY ..MAYBE LIKE YOUR MOTHER...
shame, shame
If this is the bank that handles JCPenney's credit card services, I am very aggravated over the increase in the interest rate of this card. It was already ridiculously high and now it is being jacked up even higher which I feel is exemplifying greed and a lack of concern for the users who are already facing difficult enough times with this economy. I personally will not be using my card any more unless I can pay off the balance the next month. I also will be advising people to not apply for a JCPenney card or to use theirs if they already have one and I have been an employee of JCPenney who had to encourage people to apply for cards. Shame on you!
The complaint has been investigated and resolved to the customer’s satisfaction.
we were lied to over 3 times by jc penney! Terrible customer service! we ordered the mattress and box spring and bed frame on the 8th of may 2017, it was promised by the 14th of may 2017.on the 14th we waited all day didnt hear nothing from them, they were a no show and no call we had to call them around 4pm, then they say they had no idea what was going on and that it is now the 21 st to be delivered to us! then they tell us to call back so we did and they said they would comp our full bill.so the 21st was a no show again by them and no CALL at all! WE had to call them yet again late 330 to find out they were on some bogus stuff saying nothing but that we would get now the 22nd took us 4 hours all day on the 21st to find that out since they tell us to call back etc all the time!so they then said we would get additional comp on the ill for being a second time lying to us! Then the 22nd was a no show and no call at all, they took us 3 hours or more to call us back and tell us it wouldnt be in till the 23rd. 23rd was a no show and no call yet again and we are sleeping on floor each night waiting for this bed to get here!it is wrong of them and they are terrible! I called them they gave us the delivery warehous
e number that was supposed to deliver to us.i had to call them myself and they said the bed now was in but they woudnt be able to deliver till after memorial day weekend! now we had to wait to the 27th to go pick up ourselves 45 min away!wasted all our 50 bucks to go there with gas in our truck!we said we would pick up even before memorial day but they would not wait for us not even 10 min when we were down the block from them at the time!so we went to pick it up no one was there but the secretry, i had to load it up all myself and they didnt do nothing to comp us on gas at all saying only 50 dollar for not getting it delivered and 50 for our troubles, big whoop ! WE wasted our time and gas and my fiance is disabled and had to sleep on THE Floor for 3 week bcause they kept saying it would be in when it was not! WE NEED something for all of this this is terrible and im a card holder which i will be canceling my CREDIT CARD from them and all my family will and friends and they ill see how it is.
Nobody asked me if I needed help looking for an item, and when I went to the checkout, the representative looked at me confused and asked "You want to buy that?"
Then I was told to get to the end of the line, and he left his station to do something else, leaving just one register open. I waited another 5 min in line only because I had spent 20 minutes looking for the product I needed.
I had my bedroom and master bath redone in march of 2017. I was frequently looking around many stores looking for new accessories. In the concord jc penney, I found a wastebasket and towels that were just what I wanted. They were a bit pricey even at 40% off. I figured they would be reduced by my next visit, if no one else purchased them. Well, I returned, returned and returned with never a change I price.. Constantly on the 40% off shelf. I returned again, today, went to the towel and linen dept, checked the sale rack, alas!, the exact same towels and wastebasket still at 40% off. So it is over a year, and the price never changes. I do not feel this is right to the consumer. I have, do, and will always shop there, for many things over the yrs, school clothes, gifts, towels, linens, baby dept etc and etc.
I wrote, I thought, to the stores complaint dept over 6-7 mos again with no response. I asked one of the clerks there, she agreed, but said that is up to corporate.
I pray that someone can solve this issue. It may not be a big issue to some, but to me it is.
I was s hopping at JC Penney on April 4, 2017. I slipped and fell in a puddle of water on the floor near the checkout. I wrote a letter to the store manager about my fall and as of this date July 12, 2017, I have received no reply. I have been totally ignored. I did not ask for anything, but expected some kind of acknowledgement from JCP. I don't know what to do next.
The staff who works in Jc Penney stare at you if you are touching or trying on things. They are very rude.
This has happend to me in FL, and in NY. I guess all JC penney chains are rude & disrespectful, they ripp you off. Like in brochure they lower the price but when U go there with coupon they either don't except it or they will start making excuses and All the time their Cashiers call the store manager even if I am asking for change or something.
The company should be closed or atleast be fined, because they have very very poor customer service. They dont listen to U.
No wonder why they dont have any branches outside U.S. Very Disgusting store I must say!
I took my daughter for an hair do in Clermont, Florida. Hairdresser did not comply with hair do. She made a total mess of hair. I asked for an explanation, Jane wouldn't answer. She made my daughter cry on her special day. Supervisor (Flor) got other hairdressers to help my daughter with hairdo. I didn't see Jane anymore. Finally they got it done. It was not the hairdo my daughter wanted, but at least it looked good. Flor came back with another supervisor (male). He said I would only get 10% discount. I was charged $45.00 after being there for hours, furious, and stressed out!I really wish someone would do something about this injustice!Still mad...
I like to report that on October 17, 2017, I slipped and fell in your store located at Westfield Mall in 103rd or 49th Street, west of Hialeah Florida. I was offered to call for 911. At no given time was a report done. I fell in front of the purses and accessories department and also shoe section right across. I have been experiencing a lot of pain in my arms. I have to take medication to deal with the pain constantly. Also work all day on the computer this is part of my Job. Often I have to stop the pain is horrible. How will I be compensated for this from your institution? If no action is taken you will receive a letter from my lawyer. If I need to forward this another department let me know.
I ordered a dining set on 11/22/2017 online at jcp.com. After the order was placed I received an email stating that the item was not available to be shipped till 01/06/2017. Based on this information, I called them to cancel so I can order another set that was in-stock as I needed the set immediately.
After almost daily emails and phone calls, I have yet to receive a refund of $1085. Emails and phone calls are scripted apologizing for the delay but no answer as to status of refund. Payment was in the form of a gift card and they can't send me a gift card in the mail. So extremely frustrating!
JC Penney at the Augusta Mall, is not a good company; they're always changing their stores to confuse customers, have different prices on the sales tags to cheat customers, & is constantly trying to find ways to mistreat loyal customers, and good employees. JC Penney frequently suffers from wrongful terminations of good employees or they quit due to discriminatory policies. The Managers at JC penney are often incompetent, and have the company has been exposed to robberies, endangering customers & employees..
While ordering shirts for employees on line at jcp.com, we were enrolled in JCP Fun Family Rewards and $9.95 was charged to the company credit card used for the purchase of the shirts. We did not want to order Fun Family Rewards and don't know how or why we were enrolled.
customer services
I work at a library in Greenup, Ky and I was working one day when an old man came in needing to fax something to jc penny's. The old man's situation was his wife had died and he needed to fax the death cirtificte to jc penny's but they had gave him the wrong number, I felt sorry for the depressed greifing old man so insted of him running all the way home to call Jc penny's and check the number I had tried to find it online in the customer support services and there was no fax number at all listed. I was very upset with this, it broke my heart. It was heard enough for the old man with out getting the run around by jc penny's ( them giving him the wrong fax number and all)
The complaint has been investigated and resolved to the customer’s satisfaction.
rude manager
This is the second problem I have had with the manager at the mall store, jc pennys in louisville, mens department. The first incident happened right after christmas when I was returning 2 pair of jeans. I returned the jeans without a receipt and was credited the sales amount which was fair. After walking around the mall I found the receipt and returned to the clothing department to get the transaction reversed. I picked up 2 pair of jeans and wanted an even exchange. They were busy, my 2 sons, 16 and 20 were with me and I approached the counter and the sales clerk didnt understand what I was trying to do, so the manager around 60, short hair was on register next to here, and said we can't do that and kept on ringing, so I explained to here I just wanted to cancel the gift card which the first return was put on and exchange the 2 pair I brought in for 2 more pair even exchange. She the manager got very agitated not wanting to help the associate and screams out with around 10 customers around "just give it to him". This was kinda funny, because now this a running joke around the house. I was not amused by this sort of customer service, being a retail manager for 15 years.
Second incident was thur. Aug. 19, I went in to purchase some pants. I approached the desk and rob sales associate was having a problem with a 10 coupon with the customer in front of me. There was one other associate in register bay and then the manager walked in the same one I had a bad experience before. She says to him just key in the number. He struggles for about 3 more minutes I am still patiently waiting the sales assoicate and manager are just talking in the register bay, then she yells next. I assume she is talking to me since I am the only one standing there, rob is still struggling with the coupon and she offers no help. I approach the counter with 2 pairs of pants totaling 52 dollars I have the 10 coupon, but my wife cut off the bar code.
She says can't use it no bar code. I said just use one from the other register they are not specific to the household. No I told you we can't do that. Same manager, rude and don't care about the customer or the associate. 15 years of retail management experience big box, and 10 years hospital management and have never encountered an individual as rude as she is. 30 year pennys shopper, will never return.
Scott v. Imhof
Louisville ky.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am looking for forums to speak out about retailers making insanely absurd credit decisions in the aftermath of the new credit laws - all in an effort to save face after years and years of extending credit to less than creditworthy individuals.
After being a loyal customer of JCP for almost 10 years, and finding myself in the best financial position of my adult life I got a ridiculous letter in the mail today stating that with the "use of their credit scoring system that predicts your ability to meet future debt obligations", they are lowering my credit score.
My husband and I have the greatest joint income we have ever had, we recently refinanced our mortgage for an excellent rate, although we NEVER missed a payment prior to refinancing, we meet our monthly obligations and are working through carefully planned home improvement projects/expenses. I CANNOT BELIEVE JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations - better than my 10 years as a LOYAL JCP customer. NO MORE. As a family of 4, what I might have chareged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years.
Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter and for that and that alone we WILL NOT BE shopping in JCP. Macy's - here we come!
A couple weeks back i ordered a microwave oven to be spipped to my daighters house, i ordered it through the jc penny catalog.Then i get a letter stating it didnt go through. I called back it was ordered again and the jc penny card was accepted, but they couldnt explain why it wasnt the first time.
They verified my daughters address twice, instead they sent it to my house.It was on my front porch when i arrived home, i have a bad back not suppose to lift over 5 lbs for 4 weeks, i had to carry that in my house.
I called ask to talk to a supervisor, she said they were not allowed to pick it up and send it to the correct address.
She said they could pick it up, then i would have to reorder it.I wasnt going to do that when the color red i wanted they said didnt have many left.And i wasnt for sure the same onr would be sent.
She said she would send me $15.00 gift card, i am not satisfied with that amount, if i shipped it myself it be very costly.So now i have to drive around 100 miles to take it to her, i drive a 150 king cab ford truck.
This isnt the 1st time this has happened i never made a complaint before.
Other wise i love shopping in the store.
Thank you for your time of reading this, Debra Lynn
Some one is taking $9.95 from my checking and using it at SBS Family Fun. I don't know how this was done and i didn't authorize this. This need to be removed and i need to be reimbursed. I can be reached at [protected] about this matter.
Company says i have late payments
I have 2 accounts and pay [protected] &[protected] and would like to combine the the amounts to just
[protected] could you combine them on the [protected] cause that is the one i pay on line and am bieng charged a late charge on the [protected]
Thank you Shirley E. Hermanson
1121 No.44th St Apt 1003
Pheonix Arizona 85008
Well do you?
As a recent former employee of JCP, I can affirm several things:
-JCP does accept those egiftcards--they're not common and most employees aren't even aware that they exist until a customer presents one (I would blame the training for this. I cannot believe how poorly the people in my dept. were trained and how they struggled to accomodate the simplest requests.)
-To the original poster: Your request should not have been a problem once you located your receipt. There is a function on the register called "post-void" that will cancel out the gift card and associates can start fresh.
-You can use 2 discounts or more, depending on the discounts. The survery CAN be used with any other discount. Period.
-Don't ever let associates or managers tell you that a coupon cannot be accepted because the system is not recongnizing the numbers or there is no barcode or it won't scan, etc. There is ALWAYS a way to override discounts, and associates do not need a manager or their permission for that. JCP associates have MULTIPLE options on the register in order to process a discount and it is very easy. If the associate knows what they are doing, it takes seconds.
Even i had a similarly unpleasant experience with a JCPenny cashier at 7007 Friars Road San Diego, California 92108
.I had an egiftcard from Discover as part of their cahback bonus program for $50 which could be used either online or in any of their stores.It had a 16 digit code and pin that a cashier was required to enter while processing the order.Firstly, that old cashier lady looked at the piece of paper in disbelief saying she's never seen anything like this before and refused to believe me.She even said that their store doesnt accept egiftcards even though it was explicitly mentioned in the printout of jcpenny egiftcard policies that they do.
She even told me that 'she doesnt think its legit' thus treating me like some cheap swindler out to cheat jcpenny!I also had a 15% off coupon (cos i had filled out a survey) and she said they cant accept 2 discounts.I had to explain to her that a gift card is not a discount so i was only using 1 discount and she said haughtily ' I can read'.
Finally after 30 minutes of humming and hawing and 2-3 half hearted attempts at entering my giftcard code she gave up and said ' I can't lose my job for u' as if i was asking her to do something illegal!She called up 'security' and they said their store doesnt accept such giftcards!
What frustrated me to the core was that I had used a similar kind of gift certificate just the previous day (another cashier) at the same store successfully but today no one seemed to know how to use it and policies seem to have changed overnight!
In all i spent 45 minutes there and since i'd spent an 1 hr before selecting and trying on clothes I paid for it in full anyway and left as I had to get somewhere else.
I think when companies decide to have partnership programs (points and giftcards) they should make sure that all their employees are aware of them and the procedure to accept them.
What frustrated me to the core was that she could have atleast behaved like i had a legit claim and treated me with some respect and apologized for her ignorance about partnership policies.
J.C. Penney in Kalamazoo, MI has an argumentative clerk. After waiting 15 minutes to purchase some school clothes, I went looking for a cashier. When I found a woman organizing hangers, I asked if she could check me out. She told me there was someone at the check-out. I explained there wasn't anyone there and she proceeded to argue "Yes there is!" Another customer overheard her and supported my point that there was no cashier at the register...then she backed off and said, "I gueeesssss I can help you."
Seriously...Michigan is in a world of hurt with not enough jobs for people and people losing their homes to foreclosure. Does the clerk at J. C. Penney think they are the only store people go to to shop for school clothes?
I left the store and did my shopping and buying elsewhere. J.C. Penney can go jump in Lake Michigan.
The due date on my JC Pennys card has been the end of the month, 29, 30 or 31. One month I did not receive a statement., so I went to the store and paid the payment before the end of that month. Next month, again no statement. Again paid before the end of the month. Tried to contact Pennys Credit Dept., unable. Next month received statement, the due date had been changed to the 24th of the month, and $60 late fees added to my account for the previous 2 months that I did not receive a sttement. What a scam...change the due date and don't mail a statement. I called, and after almost an hour on hold they agreed to reverse one month $30. This month, again no statement. Went to the store and paid before thr 24th. Asked them to look up the account and verify the due date. She said the note on account said call credit department for due date? The clerk that helped me said the same thing happened to her. No statement the month the due date was changed, she also got hit with a late fee. This cannot be legal. I will be paying off the card and will never shop at Pennys again, nor will any member of my family. J C Penny used to be such a reputable company...what happened.
credit card
I worked at j c penney for going on four yrs... They fired me because I was taking credit application over the phone, but the four yrs that I worked there, it was being done by associates, and also superviser, so you tell me how is that fastification of company documents, when it was going on all the time, and had never stop..
Read full review of JC Penney and 2 commentswill not return my policy payout
When PC Penney's sold the business to Stonebridge I received no notification. My ploicy was cancelled and I called today and I cannot collect my Policy Payout after 20 years of paying into the policy.
I would like to receive my money back as promised.
The complaint has been investigated and resolved to the customer’s satisfaction.
Waiting for credit return
I opened a new account with JCPENNY and made a purchase. I paid the account IN FULL On July 7, 2009, thought the "due date" was August 24, 09. I was out of state and had my mail on hold at the post office. I returned home August 8, 2009 to 14 phone messages on my answering machine. The message said to press one for this and two for that which I can not do on my answering machine. I then got two phone calls a day, for two days, a recorded messages asking me to hold on all representatives were busy. I hung up on them because I had NO idea who was calling. Finally a "person" called and said I owed them 280.15 and would I like to pay it by check over the phone or by credit card. I said I wanted to pay it in full with my credit card and close my account and that is what I did. I later went and picked up my mail only to find a JC PENNY statement with a DIFFERENT account number. BOTH statements were mailed the exact same day, July 25, 2009. I had paid (246.34), and had NO further charges, but on the other account then they added a $29.00 late fee and a $4, total of 280.15 which is what I paid them over the phone.
I called to correct their mistake of two account numbers and informed them they had been paid in full back in July. I was then told I had to WAIT up to 14 days to get the origional amount of 246.34 back BY MAIL, and then told I had to CALL them AGAIN in three days to REQUEST the late fee and finance charge be mailed to me. The "account manager assured me there was NO ONE ABOVE HIM that I could speak with and that "this is our policy". I had requested they CREDIT the entire amount to my visa but James, the account manager said that was not possible. I'd just have to WAIT.
I feel I should be paid INTEREST and charge them a "penalty fee" for double billing me not to mention the harassing phone calls. I will NEVER buy anything from JC PENNY again nor will I ever enter their stores and suggest the same to you. This is just NOT right and their policy needs to be changed.
Never again will I do any business with ANY companies affiliated with JC PENNY.
DRCOATES
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card
I opened a JC Penney credit card account at the register with the promise that I could pay it immediately with my Visa card. Not only did they not charge my Visa account, but they did not send me the JC Penney credit card bill until the following month and it then had a $15. late charge and finance charges applied. I called and complained and they said they would drop the late charge. I sent in a payment minus the late charge, but they sent a bill the following month with additional late charges and finance charges. I ended up paying an addional $40. over the cost of what I bought at the store in order to dig myself out from under the accruing charges. I will never have anything to do with JC Penney again!
The complaint has been investigated and resolved to the customer’s satisfaction.
No one wishes to stand up and say yes we have bad auto pay system but the burden in on the consumer. JCP sells but will not tell you there may be payment problems with auto pay JCP PUSHES the card but bears no responsibility but you can be sure the burden is on the consumer. After almost 40 year good by JCP
Ok, JCPenney is a retailer - GE Money Bank is the credit card company you're upset with. JCPenney sells goods and services, but they are not a credit card company so please at least know that. It's evident that you may not be fully aware of how your card & its payments work, because you don't even know who you're creditor is :/
I understand your frustration completely...BUT, first of all. We do NOT accept VISA Credit for payment - only when used as the PIN Debit option. So, if an associate tried to run it through as credit, then that error falls upon the associate. BUT there also could be an issue with how your financial institution decides to credit transactions and make payments, so I would definitely call and double-check on that.
As far as the bill goes, I'm sorry but did you honestly let that month go by and think that you just shouldn't see any type of statement? You should be receiving and REVIEWING your credit cards, bank accounts, etc. EVERY MONTH - not just when they drop in the mail, even though I do think you should get that EVERY month.
NOT JCPENNEY
GE is the bank so the problem is with them now JCPENNEY!
I also have a problem with JCP credit. I have my payments sent via bill pay with my credit union. Every month I get a lat fee and when I call I am told that they have not received my payment. I spoke with my bank and the payment has been sent and cleared my account. They have agreed to waive the late fee so far and then magically my payment is received. This month has been the final straw. It happened again. I spoke with a supervisor. I had him pull up my past payments where this happened and he saw that they indeed were received on time (the payment is electronically stamped with a time and date). He stated that I did receive a credit for the late charge. My problem is, if I had not seen that I got that charge and called about it, they would not have given me a credit. They would have kept taking my money every month for their error. The supervisor told me that it is my responsibility to monitor my account. While I agree that it is, isn't it their responsibility not to be criminals that take peoples money for their errors? How many people has this happened to? I think a class action lawsuit is in order!
acceptance of vision insurance
My vision issurance has not been accepted as it was believed that it was not compatible wit the discount 0f 50% on glasses offered by the company at the time of the purchase/order (i.e. July 21, 2009)
Read full review of JC Penney and 1 commentunauthorized charges to my credit card
When I had my granddaughters' pictures taken in early January, I evidently was automatically signed up for this family awards program without my knowledge or consent. On my next credit card bill, I had a charge (which I can't remember the amount and since I get paperless billing, I can't look at a statement to find out) for my membership in family awards. When I called JCP, they told me I had to call the family awards contacts myself to get the charge removed from my account. I did - to date I have not had a credit applied to my credit card account. Today I checked my account online and there is a charge thru the JCP portrait studio of $39.25 on 7/14. I haven't purchased anything - including portraits - from JCP in July. I suspect I have been charged once again for a program that I never signed up for. I have sent an email to JCP for an explanation of this charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have worked for a JCP portrait Studio now for 3 years and have never heard off anything called the "family awards program" It must be a JCP thing as it is not through the portait sudio which is actually run by lifetouch not Jcpenney. You may want to change your card number as it seems someone may have gotten a hold of your JCP card to make the unauthorized charges.
I did some research online for you and it seems it is a fund is usually started up over phone or internet purchases made with the JCP card the fund than goes toward future JCP store purchases here is a link with a number to unsubscribe yourself from that service /URL removed/
Hope this helps and that you keep visiting the portrait studio, while you can pay for your purchase with a jcp card we have no access to what they can charge you and you always pay the studio, with cash or check if you are worried about your card.
unauthorized charges
My wife and I were buying blinds for our home and noticed a 70% off sale at JCPenney. The measurements were entered in at a computer in the back, and the sale completed at the register up front. We wanted to shop the price around so we priced out one blind. At Home Depot the price of a 30" x 53" Bali Casual classic white satin pinstripe shade was 150.00. At JCPenney the price for the same exact shade is $566.00. Which seemed outrageous. But an "Event Retail price" was applied at the computer at the back which brought it down to $169.80. Still not competitive enough with Home Depot. That's when the manager, Henry moss stepped in and told me that the 169.80 had not yet received the 70% off. I pointed out the math and said that it looks as if it had. 169.80 happens to be 70% off of $566.00. He re-iterated and told me that the 70% off cannot be applied until the order gets to the register up front and rung up. To which I said let's ring it up and void it so I can see the price (which should come to about $50.00) Henry Moss told me that if he voids the order I will be charged 25% of the price. Also seemingly outrageous. I said "How do I know if I want it if I don't know the price?" And in front of 2 other employees pointed to the 169.80 and said "I swear to you 70% will come off of this price when you ring it up."' Just a little background, I have my MBA in finance from NYU, my wife who was also present, is the senior marketing director for credit cards at Citigroup. If there is one thing we know it's numbers. There was no misunderstanding. Henry made it clear at least three times. The information given to us by your manager was false.
I took all of the measurements around my house (14 windows) and drove back to JCPenney the following day. My wife and I spent 2 hours logging in the information into a computer in the back. It took this long because the woman who helped me was painfully untrained and had to re-enter the information several times. When the offer did not stand at the front register I demanded to speak to Henry Moss, but he was not around. I got passed around to a few employees landing at Annah Moore who took the information, left for an hour and came back telling us there was nothing she could do. 3 hours and 30 minutes total of my time in the store. The employees who were present at the time Henry told me about the price coming off at the register could not recall any details about the night before. I feel like I was reeled into making this huge investment just so Henry Moss or one of the employees could make a commission. It also seems as if the price of the shades was jacked up to $566.00 so that JCPenney could bring the price down to a competitive level and call it a 70% off sale. I will be contacting Bali to investigate the possible price fixing.
The complaint has been investigated and resolved to the customer’s satisfaction.
two order of furniture damaged, delivery delay
Ordered 2 chairs from JCP within the store the first week of Jan. 09. I was told it would take 6 - 8 weeks for delivery. It took 16 weeks. Chairs were delivered by JCP, chairs were still in sealed boxes. They were never inspected at the warehouse. One chair had a number carved into the leather, both chairs had dye missing, and both chairs had a top cushion that was uneven. I was told that these repairs could be made at my home, but they didn't guarantee their work. I refused delivery. They expedited a 2nd order which I heard about today, now 24 weeks in. Both chairs were inspected by JCP and were damaged. This tells me that the manufacturer that make the chairs have no quality control. A third order might be made by end of Aug. 09, or 32 weeks in. I am presently looking for chairs from other stores, and I will not make any purchases from JCP in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was charged $9.95 for a Family Fun Card and I don't want it. In fact, I got nothing out of it so this must be a scam. I bought something online from J.C. Penney and somehow this showed up on my bank statement. Please warn others! I just bounced a check because of this. This fraud needs to be exposed, especially during the holiday season. Thanks for your attention, Lisa Davis 1890 West Hillcrest Drive Apt. 411, Newbury Park, Ca [protected] lisaannejane2@gmail.com
J.C. Penneys used to stand for quality and I was proud to shop there but not anymore. Everything I have shopped for in the last two years has been produced in another country. Drapes, sheets, clothing, etc. Usually China produced. They didn't pay my unemployment when I lost my job, and I'm sure they won't pay yours either. Please reconsider your purchases from other country's if you want to reclaim quality merchandise. Please remove my name from your mailing list. I don't want cheap merchandise, I can get that at k-mart or Meijer's
Ms. Davis, a response to your posting has been sent to the email address you provided above. If we can be of further service, please contact us toll free at [protected], option 2, by fax to [protected] or email to custrel@aegonusa.com
DELIVERIES AT JC PENNEY FOR SPECIAL ORDERS ALWAYS TAKE 8-10 WEEKS .. SORRY YOU WERE MIS-INFORMED . MERCHANDISE IS NEVER INSPECTED BY WAREHOUSE PRIOR TO DELIVERY..THE SHIPPER IS A CONTRACTOR NOT OWNED BY JC PENNEY CORP... IF YOU CONTACT THEIR CUSTOMER SERVICE DEPT, , THEY SHOULD COMPENSATE YOU FOR YOUR INCONVENIANCE...
associate
I think I hear that damn radio in my sleep... The magic number is who gives a #! The magic number is now how many beers I can drink and fish I can catch... Woo hoo — have a great one. See you in 10 days! Oh... And you are sooooo much cooler than the # associates.
Fri at 9:41pm
This is from a jcp department manager, who posted it on another associates facebook account, fully knowing that we have access to his page. I understand that you have the freedom of speech, but associates, especially management ones, should never write something like this in an open forum. Absolutely ridiculous.
I completely agree with you! Who in there right mind would keep that around as a manager? If this person talks this way about her fellow associates, how does she treat customers? Voicing your opinion, of course, is fully understandable, but to do so in a public forum that your coworkers have access to, in this way, is sickening. I hope you passed this little note around to her bosses. They should see what kind of negligent and disrespectful sales managers they have.
The complaint has been investigated and resolved to the customer’s satisfaction.
11-28-2018
"Shame On You JCPenney"
I am writting this to make people aware of a great injustice to a recently deceased associate at your Paradise Valley Store in Phoenix, Az and formally Aurora, Ill.. Sandra Lee Stallmann worked for JC Penney for 28 years .She was a dedicated and loyal JC Penney employee winning ( "many" ) customer service awards. In the years that she worked for JC Penney in Phoenix and formally in Aurora, Illinois she trained and worked with many people who loved her very much. She was also beloved by her many customers. I her fiance could not believe that at her retirement two years ago she did not get a watch or cake as former other associates did in the past. The only thing she received was a plaque which I may ad had her name misspelled. What broke my heart most of all is that after 28 devoted years JC Penney could not even send flowers to her funeral when she passed away this last July 3rd. 2018. Sannde as she was known by her coworkers and customers loved her job at JC Penneys and was so very, very dedicated to the company and to her customers and after she retired talked about how she missed her job, coworkers and customers so very, very much. From were I stand I think that her loyalty and dedication was truly misdirected. I do not expect any kind of response from JC Penney on this matter for I know that they care very little if at all of an loyal associate.
Sandra's Fiance,
Bert E. Kavich
When the schedule for Thanksgiving came out..it had me coming in to work for 1pm. I told the manager I wouldn't even have a Thanksgiving as my family would just be sitting down to eat. He said, quit. If you don't like it..quit. I was shocked that a manager would tell his employee that, a senior citizen at that. I'm a hard worker, the best they have working the truck busting at 68 yrs old. I work in Covington, La. I think and thought about calling the news station as this would be a good human interest story for them as to how JCP treats their senior citizens. Also in the 5 years I've worked there I've only accumulated $1.00 in raises. 5 yrs=$1.00.
I work at rolling oak mall in San Antonio, Tx
I have being there one year jewelry department and before that I work on the floor in other areas.I really like mike job but they remove me because they found my key upstairs I told the store leader Which was Holly She told me that my keys should have being on me.which I do understand my key was in the jewelry bate Nancy came in took my keys upstairs and made like she did not know where they was.I fill if they did not want me in that department they should have move me They wanted to give that job to some one else.plus security was always trying to found something on me so I fill that they set me up so I can be move to another department I am not the only one leave my keys in the jewelry bay security which is Victoria seem like she was always picking on me about something I went ahead in resign 12-04-16.
I worked for Jc penney for 6.5 years. The first 5.5 years were excellent. It was a great store to work for, good managers. Then In february 2010 things changed! What changed? Steve Phillips became the store manger. he is a Bully and a Lurch in My view of things. He started picking on me on March 2 2010 and would not let up. He critized everything I did. he would track my where abouts and lawys be where I was. If I was on Lunch he would be in the break room just staring and making me very uncomfortable. He was just a nasty and mean person. I finally could not take his harassment of me so I quit. He is the absolute worst person I have worked for. He just picked on me for everything! I am a runner and fell when I was running ina race, broke my nose and 2 big black eyes, he would not let me wear sun gl;### until I had to beg and bugged me about being in domestic Violence situation which is illegal in ca. It got so bad I had to quit. I am not the only one who has quit because of him, the assistant store manager, 1 department manager and several associates. he is just mean and a bully boss! do not work at that store unless you are going to become homeless. They only have p[art time hours now.
First off the orginal comment sounds like a male and you sd she? I was just let go from JCstupid. I'm sure that person feels there is no one they can speak to that would care about anything or help this person at his work.//been there done that, , , I wish I had known of this web site before I took a postion for JCP screw you over. It seems as the company as issues in every state..management does not receive any further traning after they reach a managers postion...READ JC PENNEY IN CONROE TEXAS...
I am sure the note got passed around to all the boses the crap never stops in these stores
I was so disapointed I had hoped that this would be the place I would retire from...do not
judge unles you have worked in this enviorment...it is brutal...WHITE MIDDLE AGE
WOMEN ARE THE NEW DISPOSABLE EMPLOYEE BASE AND JCP KNOWS HOW TO WORK IT...FORMER EMPLOYEE ALMOST 2 YRS...BOYCOTT JCP CREDIT CARD CHARGES 29% A MONTH
management
Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts. Yesterday I looked into my closet and decided it was time for new suits. Being economically...
Read full review of JC Penney and 1 commentextremely incompetent salon
I went to jcpenney salon at fair oaks mall, fairfax, virginia on sunday, june 21, 2009 and saw mina. She ruined my hair, not just the color, but the texture and structure. It's not even repairable. You can just see where almost every strand on the top of my head was broken off. I wanted my hair lightened a shade or two. I specifically told her that I did not want my hair red whatsoever! It's very dark brown. Well, it turned out red. I've been dying my hair almost every day since with semi-perm haircolor and it won't even take any color. It's still red. I hate it... It'll take years to get the broken hair to grow out and not have little hairs sticking up all over the top of my head.
Never again! What a horrible place, horrible experience and absolutely horrible hairdresser! Don't go to jcpenney salons, ever! This hairdresser even stood there and tried to defend herself to her collegues that she did what I asked. Horrible! I cried for hours and my hair will be messed up for months. I've had over 50 people ask me what happened to my hair. It's absolutely awful. She should have her license revoked!
The complaint has been investigated and resolved to the customer’s satisfaction.
My hair has been ruined as well at a JCP Salon. I am missing half of my hair and it is broken off in small pieces all over the top. I got my money back but not my hair. I also did not get the products I was promised by the store manager. JCP is going downhill. They also quit selling my favorite pants, Worthington Curvy fit BOOTCUT. Not everyone is skinny and wants a trouser cut or skin tight pants to wear to work. Thanks JCP. I have been buying my clothes there since 2nd grade. Looking for new stores to shop and never again will I get a color, cut or eyebrows waxed at JCP Salons.
I also disagree and I have been going to Mina for a couple years and also a few of my friends. We woun't let anyone else touch our hair that is not Mina. Mina rocks she is one of the best hair stylist that you can go in Virginia.
I also disagree and have been going to Mina for a couple years and refuse to let anyone else touch my hair. She gave me the EXACT color I wanted on the first try and always gives me the cut I ask for and if I am not happy with anything for any reason will redo to my exact standard. Over the years of ending up with less than perfect cuts/colors- I have found that it GREATLY helps to bring in photographs of exactly what you want and discuss if it is possible with the stylist before hand. I know how traumatic it can be to have something like that happen to your hair and am sorry that happened to you, but I have never known Mina to not want her customer to be more than happy and always willing to adjust anything I am not perfectly satisfied with. Also I know it is bit late now as your post is from the summer, but in the future you never want to continue putting more color on top of color- as previous poster said you want to go into color correctionist and have a hair pack (special creme) put in that removes the color that was put in so they can then fix to the color you want. I am sure JC Penney would do that for free.
I disagree that the Fair Oaks salon is horrible. I have been driving over an hour for almost 5 years to have my hair done by Daisy. I wouldn't let anyone else touch my hair. I think your issuie is really with the stylist. Consider going to Daisy. Her specialty is color and color correction.
under trained people working ing in the optical department
I needed new glasses in a hurry, the "thick" metal frame around my lenses cracked at the corner and would no longer hold the lense. I had previously purchased this pair and another pair of glasses from JC Penney and thought I might try them again. I looked online and saw that they had a special of 2 pair of glasses for $129, for frames valued up to $130/pr...
Read full review of JC Penney and 61 commentsJC Penney Reviews 0
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About JC Penney
The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.
JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.
The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.
JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
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Overview of JC Penney complaint handling
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JC Penney Contacts
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JC Penney phone numbers+1 (800) 322-1189+1 (800) 322-1189Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone numberCustomer Service
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JC Penney emailscontact@jcpenney.com100%Confidence score: 100%Support
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JC Penney address6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024 - View all JC Penney contacts
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The optical manager at the Valley West Mall in Des Moines is extremely rude. I will never shop there again. Her name is Lynn. Her customer service skills are terrible. She continues to believe it doesn't matter where the "optical center" is placed in a pair of glasses. I told my eye doctor this and she nearly fell off the floor laughing. Apparently the optical manager knows more than a doctor.
I had the same problem. They sold me a broken, defective frame at full price, 259! It broke again the second day I wear it (and that's how i found, it's apparently been repaired before). WTF! They sucks!
NEVER EVER GO BACK TO THEM.
I TRUSTED THEM, BUT THEM CHEATED ME!
This sort of problem is not limited to your JC Penney Optical. I experienced a very similar situation at the JCPenny Optical in Provo Towne Centre. Sadly, I was not able to resolve the problem as well as you did. I'm out over $400 and am still wearing my old glasses. My husband, daughter, and I will never go back there, so they are out three good customers and any other customer we can warn away.
From the first week in Nov. '08 through the second week in Jan. '09 I patiently waited AND waited for JCPenney Optical in Ohio to get BOTH "special order" prescriptions for my glasses and sunglasses correct. I needed them to travel. Learning that they still would not be ready in time for my trip, despite numerous returns and a doctor re-check, I contacted the District Manager. He gave me a full refund, which the office manager had refused previously, and I returned them. Went to a lesser-known competitor and had both sets of glasses in less than a week, at a better price.
Also note, this incident followed a separate ordeal from two years earlier, when it took close to seven weeks to get both pairs of glasses correct that time also. No more JCPenney Optical for me.