JDG Financial Services / JD Group
Reviews and Complaints

Purchase couch less than 6 months couch springs collapsed sent in for repairs couch then was delivered to me with the legs at the edge of the couch staples protruding out the net on the base of the couch torn the side of couch dirty sent back for repairs couch then taken on the 19/03/2018 and to date has not been returned to me when followed up no response received neither has the store done anything to assist I have to constantly call and email to get any feedback and still nothing has been done. When asked to speak to store manager manager did not even attend to the call at all neither has manager shown any interest in solving the issue. Pictures of the defects have also been sent through

I settled my Incredible Connection account on 22/09/2017 but still get emails from JDG Collections Centre that I still owe and they refuse to issue me with a paid up letter and to update Transunion.

I have been on 5 supervisor call, at least 10 agents, both email and telephonically but still have not received my paid up letter.

My account number is [protected] and phone number is [protected].

This will be resolved when JDG:
1. Updated my owings on Transunion to Zero and
2. Issues me with a Paid Up Letter.

Hi I bought a Jvc Monster system December 2016 for R9500. The product had a technical error after couple of months and I returned it for repairs. The Jvc group advised me to go to the store for them to replace the unit but the store does not have stock of the unit. I was offered a LG system which cost R7500 which means I will loose R2000 as I paid R9500 initially. I was advise that I cannot take an additional product to cover the credit due to me so at the end off day im loosing

I would like to lay a complaint as I am seriously unhappy on your services. First of all I have been paying well and have not even skipped one payment, my name reflects on TransUnion and other credit companies as if I skipped/ or owe bradlows something as it was your mistake not to debit my first payment. I made an effort to go to bradlows first week of November to find out what was happening. I was told that there were system upgrades and they did not debit due to that and I was asked to do cash payment until all of that was sorted. I am currently applying for something and of which I can nit proceed with my urgent application without a letter from you explaining that it was your mistake and I do not owe anything. I have been requesting for such a letter since the 26th of February 2018 and Still I have not received it. The service I got from one of your employees called Linda or whatever was so poor as she kept on saying I skipped a payments and there is no such thing as a system upgrade that was done, clearly shows She knows nothing about her job and she was very rude as I was trying to explain to her what bradlows told me . I also spoke to Thabiso at debit order department who confirmed that had happened and told me I would get my letter on Saturday .I did not receive the letter and I called again today of which Thabiso told me to speak to the supervisor as my letter will take 3 more days and there is nothing they can do about it . I have been way too patient and have tried my best to understand and I need to submit the letter by end of day today as applications close today but since you guys do not give a [censor] even if it has been your mistake . I am still told there is nothing they can do about it . All I am requesting for is a simple letter . Thus I have decided to take this to Legal as I am sick of your [censor] excuses and poor service.

Hi you never debited my account for Oct17, I made a payment in store now you harassing me only to find out the lady at the store made the payment to the wrong account now my morkels account is in arrears. I also spoke to a consultant in November17 to sort this mess out she said she was going to send it to the accounts department so they can credit the account back and somehow that never happened because I'm still getting messages saying I'm in arrears with you.

My name is Klaas Ratholo Seloane I had a account with Russells that no long ago during September which I manage to settle with my capitec bank, but still every month they debit and I have been going to Russells Randburg to enquire about it on the 11/12/2017 and they told me to wait for 72 hours, I went to them again on the 13/12/2017 still nothing was sorted out, so I am thinking of taking this matter with my lawyers, because I feel like they dont help. I also requested paid up letter still nothing, please feel free to call me on [protected]

i hereby lodge my utter dissatisaction about my account with Joshua Doore, my account is always debited each month until recently where your store will debit my account later in the month after the 25th of each month as agreed by ourselves, you are now sending me wrong statement reflecting that am in arrears with this account, i have been servicing this account via debit order for the last two years with no dishonour now that the account is about to be completed you come up with these shenanigans which are not only undermining me as a client but have racist tendency, am very much annoyed by your latest behaviour i feel am not being respected as a client may be because am a black south african however am going to take this matter further with Credit ombudsman and my lawyers about your treatment, i have never skip a month of payment from my side, you even fail to send me my account details in time via email, sfiso.[protected]@govanmbeki.gov.za which you people have, correct this gravy mistake and please contact me immediately [protected].am pissed and dissapointed in your service do not want to deal with your company anymore in future.Terry Thushini

I am sending you this email with the highest disappointment due to the POOREST Service I have ever experienced from one of your companies:
I purchased a TV from Hifi Corp Southgate on special in March 2017 and I got the best service then however I made a mistake of not opening the box after it got delivered as this was meant to form part of the things I would use in my new house. Eventually the house was completed and I moved in and opened the box (Still sealed) to set up the TV and when I switched it on, the screen is cracked.
I called the branch and I was advised that I need to bring in a receipt with a serial number written at the back. I did just that however when I got to the branch, renovations were in progress and the branch was closed but I was not advised of this. I called the call centre on the same day and still did not get any feedback until I called for the 3rd time then Elvis from South called me to arrange drop off of the TV.
I dropped it off and advised what happened then I was advised by Elvis that he will send it in to be assessed and he won't charge me for it. He advised me that with regards to it being repaired, he will escalate the matter to the head office and will then get back to me with feedback regarding this. I then received a call from Noma at the Southgate branch advising me that the first repairer could not assist however they then sent it to a second one who said they can repair it. She also advised me that she will tell Elvis to call me as part of the agreement I had with him.
He eventually called me on Sunday and said that he escalated the matter and was not approved with no reasons advised. I asked him to send me a document from the head office that states the reasons for it not being repaired as I don't know if the TV worked at all. He told that every TV that leaves the premises gets tested however in my situation because it got delivered he doesn't know how to proceed and will still need to get the HEAD OFFICE to contact me directly on Monday for a solution.
I called the call centre again on Monday then spoke to Ashanti who assured me that she will escalate but still no contact from the MYSTERIOUS HEAD OFFICE, I then called again on Tuesday, spoke to Tafiq who also escalated and I have yet to get a call from this HEAD OFFICE. It seems that this HEAD OFFICE is out of reach and I was advised by Ashanti again that there's nothing she can do because HEAD OFFICE is only contacted by SAP and an escalated has already been done.
All I need right now is a written confirmation on the matter so that I can move on and warn others to keep their fingers crossed whenever they make a purchase with Hifi Corporation.

URGENT PLEASE!

Good day,

I have been trying to sort out the abovementioned account for more than a year now. I have tried to make numerous telephone calls, waiting for long periods of time, but with absolutely no help at all. Operators just tend to re-direct calls to all different departments!

Payments were made regularly as per the initial agreement, but Mr Sehoole (my husband) stopped payments for some time as he filed for a divorce.

I decided to carry on with payments, as I didn’t want to lose the suite that we bought. For many months now, I made extra payments on the account. The initial monthly instalment was for R707 per month. On almost ten occasions, I paid R1000 per month and even more. I have never received any form of statements as yet.

Every time that I made a payment, (as recent as yesterday), I requested the outstanding amount on the account. It appears that the amount differs from month to month and from person to person. I need to settle this account immediately!

Can you please send me a full statement of all payments made on the following account:

Consumer : AN Sehoole
Id no : [protected]
Items purchased on : 16 March 2015
First instalment : 1 May 2015
Contract amount : R25 431.25

ACCOUNT NUMBER : [protected]

Please provide the full statement as requested above as well as the settlement amount for my account to my e-mail address below.

Your urgent attention to this matter will be greatly appreciated.

Yours faithfully

Suzan Matsie Sehoole
ID No : [protected]
Contact Number : [protected] / [protected]
Work no : 014 – 592 5970
House no : 014 – 592 6050

e-mail : [protected]@gmail.com

Good day
I recently purchased a defy metallic fridge at bradlows garankuwa branch. The was delivered weeks after waiting for it to arrive. I want to know why was I delivered a display fridge? I mean this fridge is costing me 4999 and I want my money's worth. I was also delivered a free gift with this fridge which was meant to be a white carpet, but what I got was a DIRTY AND EXTREMELY FILTHY green carpet that looks like it has been used before for months. I am appalled at the custorm service I got at this branch. When you calm them they don't answer there phone and seem not to know what it is they are doing there. I would to receive a brand new fridge and the carpet I was promised...or we can cancel this white transaction and I can take my money else where, Where I will be treated right and given goods that are brand new.

Masetheo Masoa
[protected]

Good day,

I bought a ONYX 5PCE Bedroom Set and it was delivered in my absence. 

I am not satisfied with the quality of the headboard as there is a hole capable of running.

I have attached a picture.

My details as follows:

Name: Tumelo Mofulatsi

Order Number: 2496713

Customer: 3003781

Address: 14 Angelier Street

Homelake

Randfontein

1759

Delivery No: [protected]

Cust. SAP No: 3003781

Sales Office: M049

Your speedy response will be highly appreciated.

Regards

Tumelo Mofulatsi

[protected]

On 26/06/2017 I sent an email to'[protected]@jdg.co.za' about poor service i recieved from Bradlow's Atlantis Branch up until today i have recieved no response from customer care or the store. Where else can i get assistance from Area manager? Regional Manager? Managing director? Can someone please contact me to so we can resolve this matter;

My 15KG LG top loader washing machine stopped spinning so we reported it the branch they arranged someone to come and repair the pump of the machine, for this repair we had to wait 3 weeks. After the pump was replaced we wanted to use the machine a week later, that is when water started gushing out of where the pump was replaced. I immediately went to the store to report to the branch manager on 26/06/2017.

Up until today the branch manager never reported back to me after he promised he will assist me and call me back. The attitude of the branch manager was completely uncalled for.

I am so disappointed at the service levels of this branch manager, who supposed to keep clients happy caused more frustration than anything else.

Today 11/07/2017 I called the store again to enquire about my pump or machine that still needs fixing, I spoke to Astrid Diedlof as the store manager was unavailable just to find out no ticket was opened on 26/06/2017 when the machine was replaced again.

Address is;
38 Kehrweider street
Saxonsea
Atlantis
7349

Adele Leukes or Gert Leukes
[protected]
[protected]
[protected]

Your support in this matter is highly appreciated.

Thank you.

I bought a lounge suite in standerton bradlows the manager is roodt she call my husband eraganc client the e seater is broken after 2 weeks she dont want to replace it because i didnt pay a R1000 handeling fee whe spoke to your headoffice guy patric and he said she must phone him wen my husband told he she said she wont call him she said she wil see to that they come and pick it up on manday the 10july and still we wait for her to come and collect it can you people phone me please i dont want to speak to that roodt manager. Order no2428058. Cust sap no2936793. Corrie van wyk [protected] email [protected]@gmail.com I HOPE TO HEER FROM YOU THX

Good Day

I have paid R462.36 on 1 May and email the proof of payment to Ntebaleng 4 times and to Gerrith 1 time. Now I don't get any updated statements and the I don't hear any thing of my complaint and the person Ntebaleng don't respond to my email. My debit order still go of and I don't know what is going on in my account? So when can someone help me? This is also the second complaint I have submitted. I would like to hear what is going on.

Thank You

Kind Regards
Jaun-Mare
[protected]

Good day 03 May 2017

Sales Order: 541465
Branch: Parkview
I shopped around for furniture to furnish a new flat I bought in Pretoria East. My wife and I were quite impressed with the service we received from the sales personnel at both the Rustenburg and Parkview branches of Rochester.
I ordered furniture on 22 March 2017, and paid in full (R25 000.00) on 05 April 2017 on condition that when I phone on one day, delivery will be done on the following day as I could not pinpointed when the new flat would be registered. I did point out to the Parkview branch that I expected that delivery most probably be required at the end of April over the long weekend.
I phoned on Friday 21 April 2017 and requested delivery on Wednesday 26 April 2017. Someone from Parkview branch contacted me on Monday 24 April 2017 to let me know that delivery could only be arranged for Thursday 27 April. The next day, Tuesday 25 April I received a call from the Warehouse, confirming that the furniture could not be delivered on Wednesday 26 April as I requested. The person did however promise that the furniture would be delivered on Thursday 27 April, even though it was a public holiday. Although this was not in line with the promises made by the sales people, it was acceptable for me. My wife and I left Rustenburg early on Thursday 27 April. We only had the long weekend to furnish and equip the flat as our son had to move in on 30 April at the latest.
On Thursday morning I phoned the warehouse and spoke to Kim who confirmed that all the furniture was loaded and on their way to be delivered. At 13h06 somebody phoned me again and asked if we were at the flat to receive the furniture. This person also requested directions. I confirmed that we would be there. Although we still had lots of shopping to do for the flat, we remained there waiting for the promised delivery. Later (from 16h25) I attempted to contact the warehouse without success. No one answered.
The next morning, Friday 28 April 2017, we went to the Parkview branch to cancel the order as Rochester did not keep their part of the deal. The branch Manager persuaded me not to cancel and promised that she will ensure that all the furniture would be delivered on the same day (Friday 28 April) before 17h00. I reluctantly agreed. When Kim was confronted on the phone she denied that there were any phone calls between her, the warehouse and myself the previous day. I showed the Branch Manager the call log on my cellphone. We left the shop with the understanding that the furniture would be delivered on the same day before 17h00.
I received a phone call from Parkview Branch Manager at 15h14 informing me that the driver had just left the warehouse. As promised in the morning, she sent the name and cellphone number of the driver to my wife. Apparently the Regional Manager, Francois was at the warehouse and was aware that the delivery was urgent.
Again, although we still had lots of shopping to do, we left our trolley full of goods in Pick and Pay and rushed to the flat to ensure we were there to receive the furniture.
At 16h14 Eric, the driver phoned to inform me that he had just left the warehouse in Jetpark. He had been instructed to do my delivery first. His estimation was that he would be at the delivery address within an hour.
Although the inconsistent information of the time the driver left Jetpark received from the branch manager and driver were frowned upon, I was willing to wait for another hour.
We started phoning the driver and branch manager when the driver had not arrived one and a half hours later.
A lot of phone calls were made between me, Chipo from the branch, my wife and the driver on Friday 29 April:
- 15h15 – Chipo informed us that the driver has left the warehouse
- 16h16 – The driver informed me that he just left the warehouse in Jetpark and planned to do our delivery first. He was at a garage filling up with diesel.
- 18h07 – The driver he had some problem with his tyre.
- 18h08 – Chipo to inform us the driver had trouble with his engine and that the N1 highway was very busy.
- 18h43 – from driver – he was still on the N1.
- 19h36 - to driver – The driver was busy with a delivery in Midrand.
- 20h05 - from Chipo – the driver would be at our place within an hour.
- 20h37 - from driver – he was at Menlyn, asking for directions. He had no idea of where the delivery was supposed to be made.
I realised that the delivery that was originally supposed to take place on Wednesday 26 April was not going to happen before 21h30, if at all. I then told the driver that I was not interested in the goods anymore and that he should take it back to the warehouse.
The following morning, Saturday, 29 April 2017 at 9h15 I went to your Parkview branch to cancel my order and get my money refunded with interest for almost one month. During this visit the Branch Manager was nowhere to be found. I was told that the branch was unable to reverse the amount on their card machine and insisted that refunds had to go through head office. I was informed that it would take up to four working days before the refund will reflect in my bank account. Up to today the refund still does not reflect in my bank account.
I left Rorchester at ±10h00 and went to Etienne Lewis. We chose the furniture we required. Whilst still at the cashier to finalise the payment they showed us on their CCTV camera that the base and mattress set and lounge suite were already being scotchguarded. I was sceptic when the sales lady promised delivery in a few hours. At 12h09 my wife sent photographs to Chipo, Parkview’s Branch Manager. The furniture was delivered, carried to the fourth floor and the driver made double sure that we were happy before he left. The sales lady also phoned just to make sure everything was in order. Needless to say that we were very impressed with the excellent service received from Etienne Lewis.
One would expect every business in this day and time to concentrate on providing excellent service. Good products and affordable prices mean nothing without after sales client service.
In a nutshell I would like to point out the repercussions of your extremely disappointing service had on me and my wife:
1. We planned to sleep at the new flat on Wednesday 26 April in order to have enough time to furnish and equip the flat. We only left Rustenburg early on 27 April.
2. We wasted a lot of time on 27 April as we were unsure of the time the delivery would take place. I bought the furniture from Rochester on one condition only, that delivery might have to take place on short notice.
3. On Thursday 27 April my wife and I had to sleep on the floor. We waited until after 20h00 before we left to buy food as it was confirmed by Kim at the warehouse that delivery would definitely take place on 27 April. She later denied that she spoke to me.
4. When I wanted to cancel my order the next day, your staff at Parkview persuaded me not to cancel. The Branch Manager promised to ensure that delivery would take place before 17h00. I wanted the furniture before 16h00 but again I was lenient.
5. On Friday 28 April we again stayed at the flat and waited for our furniture. Wasting another day. Again we had no choice but to sleep on the floor.
6. After speaking to Kim at the warehouse she gave me the impression that she is in control there and where and when deliveries take place only once she gives the instruction. In spite of promises made by sales people or even herself. To say the least, her attitude stinks.
7. Although Chipo was not to blame, unfortunately she over promised and under delivered. First rule of sales: Never commit yourself and make promises if you are not in a position to ensure the promise will be kept.
8. When my wife requested Francois’s cellphone number from Chipo she claimed that it was in her diary at the shop. It was after hours and she already left the shop. She apparently did not have his number on her cellphone. I find this very unlikely.
9. I suggest you review your delivery service. At some points while I was speaking to the driver the Branch Manager phoned my wife and gave a totally different explanation. Whilst the driver was nowhere near the estate, according to Chipo he was at the security gate of the estate.
10. We have several investment properties that we bought and then rent out furnished. Later we sell the property with the furniture and equipment.
11. We plan to acquire more property for investment in Pretoria in the foreseeable future.
12. Needless to say that we will never consider doing business with Rochester again.
13. I request that the full amount that I paid for the furniture at Rochester is paid into my bank account. I paid for the furniture on 5 April and expect market related interest on the full amount for every day since 5 April until the day it reflects in my account.
14. Should the amount not be in my bank account by Friday 12 May 2017, I will instruct my lawyer to take further steps.
15. Be assured that we will share our experience with everyone we know. Your after sales service is non existing.
16. In your competitive industry I am dumbstruck that a business as large as yours can afford not only to lose business but clearly underestimate the impact of negative word of mouth and social network influences.

___________________
Kobus Vorster
[protected]

I went to russels on the 30th may 2015 to buy a tv on credit, I saw a 55" sansui tv asked xolani "sales guys" if they have stock and he said "to much". So we filled all documents and they said the tv will be delivered the monday or tuesday, 2 weeks did not get no tv we tried called xolani and the branch but no answer or they just tranfer you to a dead line. After posting on hello peter the branch manager called and said they dont find the tv we choice anywhere there is no stock and they will give us the demo unit that was on display until they get a new tv. He came and delivered the tv personaly with a note stating that its a loan tv. Its february 2017 now and we are still stuck with thie demo tv! We paying r800 every month fpr 36 months for a second hand tv! We call the store and xolani was fired and the branch manager is no longer working there to, so we dont know who to speak to I mean its really really crazy its the worst service I ever had! For so long the store has been changing managers and everytime we want answers we need to start explaining from scratch to a new manger which is nonsense we have been paying for 2 years straight and never missed 1 payment! Now I am fed up I will report this on every social media and newspaper I can find im tired of these criminal stealing from us!

Good day. I made a laybe in sleepmasters in randfontein, I paid a R1000 with the hope of continuing with the installments but due to some unforseen financial circumstances I couldn't.

I started requesting for my refund last year in october/november then in January I decided to contact the head office where I was told that I need to submit certain documents to the branch which I did. The branch manager (Bonnie) that lady is rude like very rude, she doesn't know how to deal with clients. I had to deal with her constant attitude each time when I went to the store because she kept on saying am not gonna get my refund back and she even told me that she can't call the head office because she doesn't have their numbers I must provide her with a number as I was called by the agent from head office few days prior. Well eventually I submitted my documents on the second week of January and then I decided to call the head office to enquire about the status of my refund and I spoke to the lady by the name of Francis who she was really helpful, she informed me that they didn't get any documentation from randfontein branch store. She will call them and find out. Ever since then I still haven't get my refund. I just need to know now how long do I have to wait, and I dont want to deal with that rude manager anymore because she failed to submit my documents on time. I've been calling the head office number for assistance, and off late they put me on hold for a very long time then put me on an extension that wants me to leave a message.

I urgently need assistance as I need to use that money.

Am PB Shoba and can be contacted on [protected] for more detailed info.

I bought furniture from Supreme Furnitures Botswana, I found that my new furniture item had a handle that was broken. I phoned the branch and let them know. I then held back on one payment to try and pursuade them to come and fix. Alas, the poor sevice of Supreme no one cared and instead I had your office calling me EVERY MONTH! Now, this story was explained to your office but NO ONE CARED! To this day it was never fixed but that's water under the bridge. The real problem...

My consumer rights were abused by Supreme and still I had to endure the calls that would come from JDG Financial Service, sometimes thanking me for my payment (and I am a good payer with them!). Sometimes they would call to ask me when I am getting paid (OUT OF LINE WHEN I AM NOT OVERDUE). Even the outbound Manager has no customer care. I asked for her manager's email address so that they are made aware that they harass people. She told me that she has forwarded my mail and there has been no follow up.

Why are you doing this to people?

We bought a LED tv from your Hi Fi Corporation store in Somserset West a couple of years back. The warranty ends on 25 Jan 2017 but this tv has blown its LED bulb twice in this time. We feel entitled to a new TV as this is still under warranty and every time it gets fixed it only lasts 2 months and then broken again.

I copy details here under: Hisense Service Repair Request Order [protected]

Message from husband to Hi Sense and Hi Fi Corp sent 22 Jan 2017:

Just to inform you that I will not accept another repair on this TV for you already repaired it once around August (that is after I was told the TV is not fixable for when the LED does not work its to expensive to fix it). So I was surprise that we received it back fixed after waiting a month for it?! Now its broken again with the same problem.
The warranty is at the end on the 25 Jan. I will not accept a repair that will last only 2-3 months and then Im stuck with a brocken TV. The personele at Hisense factory told me that there was a problem with these models and they use to blow the LED frequently. So with all above mentioned I want a replacement new TV.

Please advise urgently!

My name is Rikus, and i work for Furniture warehouse, we do third party financing trough you guys and my problem is the following

It has now happened for the 3 time in less than 4 months that we will apply for a financing quotation for one of our customers and due to various reasons the customer decides not to take the finance deal with Hi-Finance, and in each of these cases a email from me was sent to your application department stating that the customer is canceling any applications, but a time later we get a call from very angry customer stating that JDG is deducting money from there accounts.
Now in the past i brought this under the attention of the incomparable staff members working in THIRD PARTY ORIGINATION and after a huge battle they would refund the customer and cancel the somehow existing finance profile.
On the latest customer this has now happened to i sent all the info to every single email adress i have for JDG people i have dealt with, and to no surprise, out of the 8 peoplei have sent emails to pleading for help or just to point me in the right direction a total of 0 took the time to send me a email back.
Today i spent almost 80min on the phone being transferred from one person to another, not one person was interested in helping me and i was met with a general BAD attitude from the majority of the people i spoke to...

I am at my wits end, i have pleaded with everyone to assist me but JDG DOES NOT CARE and i have had enough

if there is anybody working for JDG who will help please contact me on the detail below, if not i will be escalating the matter as i have now done all i can.

Rikus Schutte
Furniture warehouse Boksburg
[protected]
[protected]
[protected]
[protected]@furniture-warehouse.co.za