JustAnswer
Reviews and Complaints

I was attempting to repair my dryer and found this site on the web. I did an online chat which did not answer my questions that were going to charge me $1.00. me

For the last 10 months, they have been billing me $34.00 for membership that I never authorized. I had to have my bank cancel my debit cards in order to make it stop.

I have not found a way to recover the $340.00

I was seeking legal counsel, a link on Google redirected me to this website and it indicated for a question to be answered I just had to pay $5 which was fully refundable.

I was charged $5 and $69 immediately after this. My Questions were not even answered by an actual human.

They denied my refund and said I accepted all terms and conditions.

PLEASE STAY AWAY FROM THIS COMPANY.

I was looking to contact Microsoft support regarding a question I had with Office.

JustAnswer managed to infiltrate Microsoft support pages, and somehow, while searching for support contact methods, I ended up in their website, which had the look and feel of a Microsoft support contractor. Up to here, it was just me being dumb.

As many other users reported, they state that getting a question answered will cost $1, but at some point - so they say - it is mentioned that they will keep charging $45 a month until this is cancelled. I don't remember seeing this at any point (as opposed to the very large and clear $1 fee for the question), but their representative said the "monthly fee" appears at the payment stage.

Naturally, they refused to refund me for the "monthly fees" when I asked them too, claiming that I did not consent to the monthly fees.

I cancelled my "membership" (which I did not apply for) and printed the "purchase history", which is also fallacious: a single monthly charge appears there while my credit card was already charged twice.

Although I cancelled my "membership", my credit card details are still stored in their records and I can see them in my billing details in my account page. I asked them specifically to delete them, they did it then rudely disconnected the chat session when I asked them to remove my user account entirely.

Finally, I started the process with them just to see where the charges are mentioned. In the onboarding process, only the initial $1 payment is mentioned. Only in the credit card form it appears, in small letters to make sure it goes unnoticed. Needless to say, this considerable fee was not mentioned anywhere else. Both screens are attached

March 11, 2023

I ask a Doctor on just answer a question. He helped me out I went to pay the doctor I submitted $2.00 and just answer took $79.00 out. I tried to get a refund back from them twice and they will not respond. Got a hold of the bank and they can not find a address, or phone number on just answer. Does anybody have there address and phone number so that we can contact them so we can get the money back that is due to us.

March 10, 2023 10:00 in the morning i tried the app called just answer cause i am having a problem on my hormonal imbalance and i tried to consult a gynecologist using the app and it says that i will only be charge 2 dollars but when i check my transactions on my card they deducted 66 dollars on my account and i also cancelled my membership there and i want to refund my money

On 5th March at 14.00 I agreed to pay $2 to speak to a technician. I never heard back from them.

At 14.05 they deducted $55 from my account for a membership I didn’t request and don’t want.

Membership details:

You were charged the one-time NZ$2 join fee and the NZ$55 membership fee (Order ID [protected]-43). Your membership will renew automatically and the membership fee will be charged each month until you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

I want a refund. This is a scam

I have replied 4-5 times to you e-mail I am joseph who complained about charges on my credit card jan24/23 and you keep coming back for more info like my phone number, different e-mail and my credit card number. What is all this.? I want this resolved within 24 hours. You asked me to contact you in private to resolve the issue. you only wanted my e-mail address to resolve the problem.

I used their service and agreed to a $2 single-question fee. I am a student with little to no money that was looking for a quick second opinion on a chronic medical issue.

The website did not outline that I would also be paying a $79 CAD membership fee which I found on my statement today (less than 24 hours later). I did not authorize this charge - the website did not confirm this charge nor was there an official receipt sent afterwards (which is legal requirement in Canada) so if I hadn’t checked my I wouldn’t have known they had charged me this unlawful fee.

Upon requesting a refund I was both told “I am disconnecting from this chat” and hung up on. I would like a refund.

I logged an issue with justanswer.co.uk in relation to my gas boiler , I had to provide my bank details , they stated they would take 1 euro and reimburse it, then they give you the option of speaking with someone , when one clicks yes to this they automatically take 17.55 euro even though you haven't been informed of this upfront and there is no way of stopping the process at this stage.

I was then put in contact with a guy called James and had a verbal communication with him , he instructed me to inspect certain aspects of the complaint in question and we then finished the call.

I wasn't happy with the minimal amount of instruction given so communicated on the chat form with James again ,

What followed was a charade of abuse, I will attach the transcript

This guy should not be dealing with the public and is not mentally stable

There is no platform on justanswer.co.uk for making a formal complaint

What can I do to get this guy reprimanded

here is a transcript of the interaction

Hi I have a baxi boiler less than a year old which is not working

JA: Are you getting any error codes or blinking lights on your Baxi boiler?

Customer: No, there is no electricity coming to the boiler

JA: How long has this been going on with your Baxi boiler? What have you tried so far?

Customer: ... view full

James HVAC Technician

Hello and welcome to JustAnswer! My name is James, I'm a technician with over 10 years of experience, and I'll be assisting you today.

Sorry to hear your having issues, please stand by while I look into the problem for you, this is not an immediate service however I will try and respond as soon as possible.

Premium Service Offer: Phone CallLearn MoreWe can talk live on the phone to make it easier to get all the help you need.Amount: 18 €Offer Accepted

By clicking “Accept this Offer,” the amount above will be processed and the Expert will be credited for the original question and service.

Hi. I'm. Based in Ennis co Clare. It was installed less than a year ago. The guy who installed it will not answer his phone. I am a landlord of the property. the tenants have no heating or hot water

James HVAC Technician

Where there is no life on the boiler its likely the isolation switch \ fused spur has been turned off

James HVAC Technician

As discussed it sounds like the fused spur has been turned off or fuse blown so start by checking the power is getting to the boiler

What the technician recommended did not work. He said there would be a switch that could be off by mistake or the fuse on this unit could be blown. Thid switch does not exist. The wire goes straight to the MCB board

What he recommended did not work. Was I just charged €18 for this?. The boiler is in warranty. I want an engineer out to fix it now

James HVAC Technician

Sorry to hear your boiler has not been installed as per manufacturer recommendations. I can only advise what is recommended by the Baxi if your installer has chosen not to install the boiler as per Baxi recommendations thats something for you to take up with your installer who did a bodge job.

Where you are now confident power is going to the boiler (since you already confirmed you checked the MCB) then it has to be a faulty circuit board, which would need a service visit. This can be arranged by calling [protected]

I have contacted that number and they indicate to email the warranty team, I would think its baxi's issue to have qualified engineers and not botch people installing boilers, I will take this legal if needs be

James HVAC Technician

You are welcome to take legal advice, I can only provide details on best practice, and have no knowledge of the cow boys you employ to install gas appliances in your properties.

I employ individuals who are supposedly qualified gas installers.

James HVAC Technician

As I say its your choice as to the "individuals" you chose, but the install is not done to manufacturer specification so you may run into similar issues if asking for advice for your boiler in the future.

Do ye not have a system to ensure only qualified reputable individuals install your products

James HVAC Technician

Its Ireland anyone who is qualified can install any boiler, the responsibility is on the customer (or landlord) finding a reputable company, had you gone to Baxi you would have been given a company who would have installed it as specified but opted for a cheaper more questionable contractor.

How do you know I opted for a cheaper option. How date you. I will be reporting you. Reflect on your answers.

How dare you instead of how date you

This guy James is an ignorant individual. He should not be in this job. Self righteous idiot

James HVAC Technician

Says the person cutting corners to maximise profits on a rental, I stand by the answers and urge you to consider those you contract to perform works in your properties in future.

Wow. How unprofessional are you. How do you know that I am cutting corners. You definitely need to be taken off this forum. You are bonkers.

James HVAC Technician

You are welcome to your views as am I, but the 3000 + customers I have helped would disagree with your feedback.

I can only assume that by having the boiler not installed as per manufacturers specification suggests it was done on the cheap, had you as stated previously gone down the correct route and contact an approved Baxi installer we wouldn't be having this exchange.

Have a good day.

I will be making a formal complaint about your responses hopefully you will be brought down

James HVAC Technician

All feedback is welcome, but go and be a keyboard warrior somewhere else, as I say I stand by my comments and answers.

You're delusional, you must not be very busy and I can see why

James HVAC Technician

I have forward our exchange to the RTB whom may take the information into account in any future dispute.

Yes I am right. You are totally bonkers.

James HVAC Technician

Appreciate your clinical diagnosis, but think we are all a little bonkers when you look at whats going on in the world.

https://www.justanswer.com/sip/expert-answers?r=ppc|ga|27|General-SQR-Search-Exact|General|&JPKW=jast%20answer&JPDC=S&JPST=&JPAD=378946467262&JPMT=e&JPNW=g&JPAF=txt&JPRC=1&JPCD=&JPOP=&cmpid=2031675520&agid=71340700309&fiid=&tgtid=kwd-789214852074&ntw=g&dvc=c&gclid=CjwKCAiAr4GgBhBFEiwAgwORrYpE1DfmdJpYzQ3T0DNTuyPocypWgyTW_krxOn6X9mYrZjcUnm7R8xoClOAQAvD_BwE

This sponsored link on Google (I have copied and pasted the words on that first page) state the following: Get 24/7 help for any issue. Chat with an on-call Expert now. Get your answer in minutes Personalized help from verified Experts Unlimited chats, plus discounts at Sam's Club, Office Depot, and more. Join for only CA$2. Cancel anytime.

This caused my elderly mother to think "I can afford 2$" and she proceeded to enter her credit card number. She then unknowingly became a member that costs 66$ a month. If you actually type in the website into your browser, the misleading page does not appear. It appears through sponsored link when using a search engine. The sponsored link (when clicked) shows a page and a text bubble so that preoccupied people can immediately start typing their questions. It does not look like there is any info on the first page but in fact, you can scroll down to eventually find that there is a 66$ charge.

My elderly mother thought that this meant she could pay a one-time fee of 2$ or opt for a monthly subscription of 66$ due to the visual she got on the first page only talking about the 2$.This company is preying on the elderly. If they truly believed that their service was worth the 66$ a month that they charge, the fee would be displayed right next to the 2$ instead of using the 2$ one-time fee as bait. When calling theit customer service line, they claim to have a AAA rating with the better business bureau which i believe is false.

I am an 80 year old Australian missionary priest working in Indonesia. I signed up with Justanswer to ask one simple question and was assured I would be charged on $aud 2.50.

Now I have discovered that thy have been charging $aud 68.00 to my credit card account for this past 2 month. They refuse to give me a refund, even after explaining who I was and that I live on my pension. Regard this as despicable behavior.

Last week I had a trouble with a subsicription on an app provided by I Tunes, it was the first time I had such a problem and I was not sure how to cancel it and get it a refund, I googled and I found Justanswer on google and I filled out the requiered information and was aware that I had to pay £1 to proceed which I paid. I chatted with someone who couldn't proceed to further help unless I pay £27 which I refused to pay so I eneded the chat. Just yetserday on 25/Feb I was surprised and rather upset to find out that £35 has been taken by Justanswer without my consent and for no services of whatsoever I had already got. I tried to contact them to explain the situation but I was atumatically dircted to other links where I had to pay again th chat with an "expert"

My mother-in-law who is in her 80s and has progressing memory and other ailments sought out the services of JustAnswer back in May 2021. She had no idea that she was signing up for a monthly service for $35+ per month. We just recently had to move her into assisted living, and in reviewing her financials discovered this continuing monthly fee. We called JustAnswer customer support and they said there was nothing they could do, they stated the website clearly states the terms, etc. We asked to speak to a manager and they stated as well, sorry, nothing we can do, not obligated by law, etc. I see there was a class action lawsuit also against JustAnswer, and although no admission of guilt, they settled. Unfortunately, my mother-in-law, although technically would have been eligible for the suit, is just now discovering this monthly fee. This company is making money on elderly who are unknowingly committing to a monthly fee of which they are not receiving any services for in return! It is outrageous! Shame on JustAnswer!

I authorized a $5 payment to use JustAnswer only one time in January of 2023. I received my bank statement today and there is a charge of $46.00 by JustAnswer on February 7, 2023. I demand a full refund of this amount and will be contacting my bank on this next business day to refuse any more recurring charges from this company. I did not authorize a monthly membership of any kind. I will be asking my bank to investigate this charge as well, and to be sure no charges other than the $5 I authorized have been taken from my checking account. I have never received any kind of confirmation notifying me of a successful charge for this monthly payment, which again I did not authorize. I had no idea this was or would be taken from my account.

Jan24/2023 I went to the website, paid $.200 that was supposed to provide me with an answer. I did not talk or chat with an agent because I closed the webpage. I received my credit card statement with a charge of $66.00? For what. I want to be reimbursed asap. This is a fraud charge and want it removed and an answer why the company took the charge of $66.00 from my credit card. I will contact the better business bureau of Canada and also the fraud department for my credit card.

J’ai utilisé les services justanswer car il était marqué que cela allait me coûter 1€ ce qui me semblait correct pour une simple question concernant Facebook, j’ai donc accepté. Cependant aujourd’hui je me retrouve avec pas un mais 2 débits de 45€ (23/01 et 23/02) sur mon compte bancaire une véritable arnaque ! 90€ pour une question vous vous fichez de la tête de qui ?

2/17/2023

Dear Customer Care Service:
On November 29, 2022, I had a question about my laptop and was told there as a service fee of $6 I stupidly agreed. Then I saw a charge of $47.00 appear on my credit card. I immediately hung up without speaking to anyone. I tried to cancel payment on my credit card; but I was not only charged in November but subsequently charge in December 2022 and January 2023.

I never received any help, nor did I ever agree to a membership for one question. This is a scam! To rip off gullible and careless people. I spoke to Janet in your customer service department, and she refuse to refund my never agreed upon membership, though she offered to it cancelled from today. That is not fair! The fee and automatic should have been made clearly from the beginning. I will try to contact the Better Business Bureau in San Francisco.
Thanks for picking on a senior citizen,

[protected]@aol.com

Hello, I called you people a few months ago, asked a question and was told you needed more information in order to answer me properly. I ignored you as I figured my problem out myself. I saw later that you took out money $53.00 CD from my account and I said nothing because I figured that this was your fee for asking and I let it go. However I noticed that you have been deducting money from me every month since, however I have not asked for any more of your assistance.

I want this stopped. I have not been able to find a proper way of unsubscribing so if it does not stop I will have to take it further. Today is February 16, 2023 and you can keep what you took and I will take it as a cost of my own lesson for stupidity, but stop any further withdraws.

If I dont hear a response from you in the next few days I will take this further and ask for a full refund.

Steve Staresina

29 Westwood Drive

Moncton NB.

Tel; [protected]

Email; [protected]@persona.ca

I called for an emergency with my dog, they didn’t answer my question for hours (at which time we had already admitted her to their ER). They then charged me for several months following (my fault for not seeing sooner, I know) for a subscription that I declined and was told I would not be signed up for. They lie and scam and then are impossibly difficult to get in touch with. Horrible company, slow service. DO NOT recommend!

I just spoke to someone at [protected] regarding charges of $60 per month for 4 months. I understand this is a membership charge, which prior to today I was unaware of. I did call and asked "1" question. I am outraged that since I did not cancel the membership, which I was unaware of, a credit of $240.00 will not be given.

I was told that the charges to ask a question was $5.00. I did not realize I was signing up for a membership. I only recently caught the charges. No one will apprehend I made a mistake by not paying close attention to what was written. All I heard was $5.00, nothing about a membership. This is very misleading.

Elena Heid

[protected]

[protected]@comcast.net