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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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4:40 pm EDT
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JustAnswer unauthorised charges

I thought I was calling HP with an issue on my printer setup for wireless printing. Thinking that I was speaking to a HP tech I agreed to a $2 charge to help me. I ended up with no answers as they wanted me to go into an online chat and then kept sending answers that were from the HP site I had already tried. I never did get a solution and left a negative response to HP. Since that $2 charge JustAnswer has billed me $70 for 4 months. I cannot find a way to discontinue this and request a refund as there doesn't seem to be a clear way to contact this company. I am still not clear how this even happened but now district Just Answer and HP if they are allowing this to happen to their customer.

Desired outcome: I would like to be reimbursed for all charges as I have never received any answers or services for the funds they have taken. I feel I was signed up for this in an untrustworthy way as well.

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5:47 pm EDT

JustAnswer just answer dog vet

i have been trying to cancel this for 4 months now. but you keep charging my credit card leaving me with 2 over the limit chargers. so now i am out 29 bucks for 4 months plus 2 35 dollar over the limit charges. that comes to 186 bucks

Total fraud... scam

Desired outcome: please refund my 186 bucks as i am on disability

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6:03 pm EDT
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JustAnswer Monthly Membership Fee and Fully Refundable Scam

I found ther promotion marketed as $5 for per question, and that was reasonable for my only basic question I was asking just to make sure. Probably took 1 minute to answered by an attorney.

Thank I looked at my bank account. I was charged $5 and $60.

I went back to my JA account my orders page says I was charged $5 for initiation fee and $60 for a monthly membership. I was not looking for a membership.

I called customer service and they said I confirmed to be charged for monthly membership before registering which I never did. They hide it in their terms and conditions.

Let's say it is okay my mistake not to read it. But they were promoted on the website as "fully refundable". If there is anything else in the terms and conditions against this, this is litterally lying and fraud in marketing.

Desired outcome: A Full Refund for monthly membership fraud

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7:41 pm EDT
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JustAnswer $50.00 fee they said would be $1.00

Iam trying to cancel this scam that is taking $50.00 a month out of my checking account every month.

I went to the FEDERAL COURT HOUSE JURY DUTY WEB SITE to explain I am 73 years old on oxygen and cant do jury duty. A link popped up that had answers for me! Its a total scam. They said in text it would cost $1.00

its up to $150.00 dollars now. I went in the hospital on April 14 2022 until May 2 then went into a rehab place called Peoria rehab then moved to Glencroft care center until May 18th then I had home health care and physical therapy for another month.

I know I will not get my money back..even though its a large amount coming out of my social security

PLEASE STOP TAKING MY MONEY

I HAVE NEVER CALLED YOU NOR HAVE I EVER TEXTED YOU OR USED YOUR SERVICE

Desired outcome: PLEASE REMOVE ME ASAP AND RETURN MY SOCIAL SECURITY MONEY

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6:27 am EDT
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JustAnswer Canon inkjet printer pixma ts8150

Problem: Printer does print in photo-mode perfectly, but in textmode PGBK-ink will not work.

I posted this problem tu 'justanswer' and agreed to accept a phonecall by the working technician.

But the only thing I received where useless questions and a written note 'the printhaed might have suffered an electrical problem' - thats all!

Result: today, I have been charged 29,00 EUR for my 'YES' to a never happening phonecall!

This is redicoulous!

Desired outcome: refund of the charge of 29.00 EUR

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11:13 am EDT
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JustAnswer Membership Fee

I googled “free antique furniture appraisals” and JustAnswer came up. Went to website requesting information about antique dresser. I was then told that there was a $1.00 fee for service. I was fine with that, gave credit card information and was connected to an “expert”. I was given very basic information about the age, style and potential value, period. Afterward, I received an email stating $28 was also charged as a “membership fee” I never authorized nor agreed to, nor was I notified about this fee until after I agreed to the $1.00 fee and provided my credit card information. I immediately cancelled membership and called requesting refund of $28. I was told by representative, “Bua”, that charge was non refundable. Reported fraudulent charge to my bank.

Desired outcome: Refund of $28 unauthorized fee.

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8:03 am EDT
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JustAnswer Hi, Super in Need

I was in contact with JustAnswer on the 01/06/2022, the consultant tried to answer a question I asked yet was unable to provide any usable feedback as he was unsure of what needed to be done. I immediately cancelled the membership as this was not usefull, the information was that this could be cancelled at anytime! I received an email from Jeff Cavellini on the 01/06/2022 confirming the membership cancellation YET on the 07/06/2022 I was billed for the full subscription fee. I look forward to receiving a credit of R781 IMMEDIATELY.

Bronwynne Poole

Pretoria, South Africa

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6:02 pm EDT
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JustAnswer Not able to use the membership that I paid for. Lorraine Ellis

I paid for a membership and nothing was working right, so I cancelled it, but the website had already took two payments out, first $1 and $28. So customer service they closed everything out, and said I have until July 12, 2022 to use what has been paid for. But now I tried to use it and it won't let me, it want me to use my card again. Very unhappy with this. Is this a fake site and it took my money?

Lorraine Ellis

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4:59 pm EDT
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JustAnswer Did not cancel for several month as requested

The way this company advertises is manipulative and incorrect!@

It was next to an IRS button with "we can help for $1".

I clicked on it and talked to someone realized right away that this was NOT the help that I needed as it was so smartly placed.

Then I discover that they charged me $60! instead of $1!

I called and talked to someone and they promised to remove the charges

That happened for 3 month!

I reported it with the credit card company and "Just Answer" filed a paper stating that I used their company log in 7times at the exact time!

ir 8.34 x 7 etc. and that on different dates! at 3 additional dates

This is a terrible company and I will eave the credit card company that sides with them. Not service that I want in my life.

Desired outcome: Refund

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9:33 am EDT

JustAnswer Payment/billing

I paid £1 for a trial on 14th of June 2022 I noticed all the information was rubbish and cancelled my membership to then be charged of £39! I will be expecting a full refund or I will be contacting local authorities ASAP!

Desired outcome: Full refund

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5:48 pm EDT
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JustAnswer My support system dealing with my financial needs and assistance such as your team provides

I want to know if I could continue on with my Now 50$ payment monthly.My Card got canceled But I wantDr. Karamat Mahwish and her 5 member team. She gave me a number for a Psychitrist also [protected]. Because of my enviroment as well [censored] my payee I could not use your services and team.She wants to know if Just Answer could directly bill by mail my $50 a month to a Dickinson ND, 58601 adress?

Desired outcome: I need these Psychologists and gist with her suggested services.2.Praynoykp-Mod 3.Venki-Administrator 4. Alyssa N.,LPCC 5. Coach Carrie 6. Heather B. with phone number for a Psychitrist available. This is my needed and desired outcome here!

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6:23 pm EDT

JustAnswer Just can't afford the Membership right now.

Can you Please Cancel my membership? I can't afford this monthly charges. So if you can refund the $66.00 dollars I appreciate it . It happen June 14, 2022. All I need is to open my Tablet. I don't need the monthly charges Please.

Order ID [protected]-383 Thank you.

Desired outcome: Just cancel my membership please.

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10:38 am EDT

JustAnswer question answer

Yesterday, 06/13/2022, I mistakenly paid for a membership I didn't want. The user interface was confusing. They refused to refund my $50.

Desired outcome: Refund

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12:10 pm EDT
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JustAnswer Incortectly charged

Demading a refund on a incorrect charge.

Even though I only agree to pay the trial fee,you immediatelly charge me the full monthly subscription. I am demanding a full refund on that $46,as its not worth the money and your "experts" give you copy paste answers from google search engine. Expecting a refund before I envolve laywers on this case as I dont mind hunting this down.

Desired outcome: Refund

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4:01 am EDT
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JustAnswer JustAnswer

Date of incident: Friday June 11, 2022

I was having a problem renting a movie from Amazon when a was involuntarily connected to this site. I didn’t realize that I was joining a subscription service and would incur a monthly membership fee. I realized it within a minute or two and immediate requested a cancellation.

Now multiple emails exchanged with multiple representatives, I’ve gotten nowhere with getting a refund of my $46.00. These people are thieves! They said that I filled out the billing information which is an absolute lie. I don’t know how they got that information. Somehow they get linked in.

This company has a problem with transparency! I was duped and deceived and left with no recourse. I’m not alone though, with almost 3,000 complaints I’ve got plenty of company.

Desired outcome: I would like a refund!

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9:19 am EDT
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JustAnswer Phone link to windows

On 09 June 2022 I was trying to link my smart phone to windows without success. Having paid the nominal SA R and 15.00 to try and resolve the issue I opted to link to a consultant I was charged with SA Rand 599.00 WITHOUT MY AUTHORISING THE CHARGE.

In any event the problem was not resolved by your consultant.

I now expect the amount to be refunded to me without delay.

Desired outcome: I now expect the amount to be refunded to me without delay.

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1:33 am EDT
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JustAnswer Ask a lawyer a question

The offer was $1 for a week trial. Ask a lawyer a question.

I was not contacted via email only text message. It took less than 24 hours to find out that they had no answers no referrals no help to offer. I ended my one week trial early. 3 days later they took $46 out of my account. They never notified me. Not by email. Not by text message or phone call. They didn't even wait a week. I only use that card for situations such as this. I guess I'm lucky. They may have charged me as many times as they could get away with.

It's such a shame that they did this to me knowing the predicament I'm in.

Desired outcome: I want my money. They stole from me. It was not an authorized transaction.

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2:48 am EDT

JustAnswer Fee was more than advertised

Online search recommended JustAnswer for " just one dollar get legal advise"

I asked one question, it was answered but I was charged and additional $50.00. When I called, the rep was so rude and would not let me speak to her supervisor she just kept refusing the refund. I am not satisfied. I DID NOT AUTHORIZE THE AMOUNT DRAFTED!

Desired outcome: I will pay the one dollar that I agreed upon but would like a refund for the additional unauthorized amount

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12:14 am EDT
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JustAnswer Subscription

April and May 2022

Just Answer.

I used Just Answer on one occasion and paid 5 Euro which was the one off fee for very poor information this was a one of transaction only and no further agreement was agreed to.

When I received my my credit card transactions I noticed another fee of 35euro been withdrawn from my credit card account by Just Answer on the 22 May 2022 I do not know is this for I never agreed to any other charges I want this fee refunded immediately.

Desired outcome: Please Refund

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2:19 pm EDT
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JustAnswer Refund

Dear all,I would like to file a complaint against the online service Just Answer. Even though it was said that only a online service trial charge will be taken off my credi card, they deduct both the service charge and the full monthly subscription. I tried to cancel, which is almost impossible to do,and after 1h i finally manage. They did cancel my membership but are not giving back my membership charge even though I paid for the trial service charge. I even contact the Vice ptesident of the company via email, as their Customer service page keeps crashing( what are the odds ,right? ) so he only reply that my membership is cancelled. I need your help with this refund,also because the service is an absolute scam,they copy paste answers you will find if you type on google. Ridiculous.

Desired outcome: Requesting a full refund on the monthly membership charge of $46 USD, they are more than welcome to keep the trial service fee.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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