JustAnswer
Reviews and Complaints

A qualified legal advisor gave me the wrong information- on which I made a big life decision. This was GabrielP428. He gave me information that then was wrong. Can you please get back to me on this because this is a rip off!

He told me I could apply for a spouse visa from any country- so I made plans to leave the UK. Then when I looked to double check it turned out he wasn’t even so sure. And then it turned out he was wrong. I pay 40 pounds a month for very incorrect information and he didn’t even apologise! This is a scam and none of your people are actual lawyers or specialists! This is messing with peoples lives.

These charges were made without my knowledge or authorization. I did sign up for one question for $5 on April 21, 2022, and that was all. They agreed to cancel their service but would not refund the three monthly charges of $35 each. This seems to be illegal. I later found out that the internet has numerous. This is for the months of May, June and July 2022.

7/28/22 — Just cancelled a membership I was told I had subscribed to when I used services back on 6/10/22. All I was verbally asked for was to pledge $1 towards a credit card and I would be in contact with a service rep. Nothing was mentioned about becoming a member. There was an additional charge from 6/10 of $37 which I didn't followup on. However, when I saw the same charge come up again on 7/10 I called the 800 listed on my card statement. That is when I found out it was a non-refundable membership fee. Let me be clear about this - my intent was not to sign up for a membership. I was told what in the terms of agreement that was on record (buried somewhere on multitiple pages) — that I was a member. That a very sneaky way to get funds from me without verbally indicating membership options. There are 2 months worth of membership fees that have been debited from my card — I want them to be refunded.

If matter is not rectified to my satisfaction, I'll refer situation to the BBB

William Bowen [protected] [protected]@writeme.com

I used this service to ask ONE question. When making an account their membership policy is unclear and confusing. It's stated it cost 1 dollar to sign up (which would be refunded) but in actuality they charged me 46 dollars for a membership fee to answer ONE question, which they answerd poorly in my opinion. And they are refusing to refund that 46 dollars even though I was unknowingly a "member" for less than 24 hours, It seems in not the first person they have done this to. The sad part is my question I asked them was about how to get child support because I am a single mother who is unemployed and because of their policy of taking 46 dollars I now have 50 dollars in my account to support my toddler. They are refusing to refund my money even though I told them I wasn't satisfied with their services and I only asked 1 simple question to the expert, and the answer was not anything that wasn't public knowledge. Below I'll attach the initial conversation that explains the one dollar fee and does NOT state that any purchases are nonrefundable. And I also see on other people's reviews complaining about the same problem they offered refunds to them but have refused a refund to me.

An hour ago justanswer took $47 from my PayPal account. I had never even heard of justanswer . I certainly did not order their service. I called them and got the run around. I had a chart with them and they said it would take2 days for an answer. I don't want an answer I want my money back now!

FYI Justanswer is using stolen Amazon customer information to scam Amazon customers!

I thought Amazon should know about my experience with Justanswer and Amazon. I sure Amazon is not yet aware of this scam .

At 6:00am this morning I had a chat with Amazon about a $1.29 two sided tape order that never arrived. Ordered on May 22, 2022  Order# [protected]. A few minutes later , I noticed on my emails that a service (?) that called itself Justanswer just this minute had taken 47$ from my PayPal account .

I immediately contacted Justanswer and tried to get my money back. Somehow they had gotten ahold of all the information in my Amazon order for the two sided tape, because Justanswer sent me the all the information about this Amazon order .

Then they asked me if I recognized this Amazon information! Unbelievable!

Amazon had to have been the place where Justanswer got my PayPal information . No one else had this information

Justanswer then told PayPalI that I had ordered a $47 "per month" subscription on my PayPal account. I had never even heard of this company! I never had any dealings with this company. I had not subscribed to any thing . I had not used PayPal account in days . It was a nightmare!

I keep trying different ways to get my money back. Finally I got a email from them saying that they were returning my money.

I thought you should be aware that this company -- Justanswer -- is using Amazon customer information to scam Amazon customers..

07/27/22 I was told $1 for one answer. I was charged that then suddenly another charge for $34. I told them I never authorized it, can't afford a membership, and never asked for a membership.

They lied about me agreeing to any fee other than that $1 for one answer. They refuse to provide a refund and insist that I agreed to it.

I'm in an emergency situation due to a car breakdown and I am disabled and use my car to make a living and not be on disability. I need every last dollar I have to get the car repaired. I used that website in good faith to get an answer to one question regarding diagnosing the car. I was told $1 and agreed to it. I never agreed to $34 for any sort of ongoing membership.

I thought this site worked like so many that have a trial period before you are charged because I saw that a $5 fee was refundable. I'm not sure what the $5 fee is for if they are going to charge $60? I never saw that I was paying $60 with my credit card. I feel like I was mislead because they tell you the 3 steps but never mention a membership fee.

The only place I saw cost over $5 was when it said it would cost $59.99 to talk to the Lawyer who answered my initial question. He didn't really answer my question in detail and I immediately cancelled "membership".

I contacted JustAnswer on 06/17/2022 and was repeatedly given incorrect advice (such as stating that my dog for sure had a malignant tumor on his paw that could only be corrected by surgery when it was a foxtail that was easily treated without any complications). I then immediately cancelled my member ship well within the trial period time but was still charged the full membership fee for June 2022. I contacted JustAnswer and was told that there was no record of my cancellation but, from then on, it would be cancelled and my bankcard would not be charged any further. Yet, in July 2022, I was once again charged the monthly membership fee. I again contacted JustAnswer and was again told that there was non record of my cancelling the membership (this was changed once I began to read word-for-word from a text message I had received from JustAnswer). I was also told that I would not be receiving a refund and, when I asked for additional contact information for JustAnswer, I was refused this information and was told that no contact information.

They have charged $66, without my permission.

I have raised this issue and they have agreed to pay in 3-5 business days, but they never did.

It's been 20 days now. Please see attached chat snapshots for the proof.

In Feb a monthly payment was been taken out of my Tesco credit card?

this is not with my consent. Every month since a payment of £35 has been been taken out. As a pensioner I would not have agreed to this... please

cancel and and furnish me with money back.

[protected] / 0808-168-4692CA £35.00

I have been in touch with Tescos too.

email address is ...[protected]@gmail.com

They charged me 1 dollar to ask a question on july 14th at around noon. Then 12 hours, at midnight on July 1th, they charged an additional 60.00. Its beyond messed up and they refuse to refund it, even though I havent used their service. Customer service was dismissive and rude and said the company never ever refunds money and i should have read the fine print. I suggest you run and don't use this service. Complete scam!

I logged into the service Just Answer on 29 May 2022. I did not request the service after being told the fee but I was charged ZAR 599.00. This was charged to me Credit Card.

When I received my June Credit Card Statement I again see a fee of ZAR 599.00. I did not use or enquire on Just Answer on that date or any date since 29 May when I was scammed.

MS Office disappeared from my PC

I contacted Microsoft to get MS Office back on my subscription with Microsoft, then Just Answer came online.

"Heshan" contacted me on SMS that he could help and said it would be R15 refundable ...

I agreed to R15 charge and paid

At 11:31 an amount of R599.00 was taken from my Card

Then another person send SMS (which no has disappeared)

and R507.61 at 11:34 - after another instruction with the same content*

He then send a link to * Microsoft with instructions - Which I have done before, on my own, which I have told him and and it did not work

He suggested to do it remotely

I said we have loadshedding and cant go online

At 11:40 none of my SMS's were delivered and/or replied to

11:46 - SMS to screen connect

11:56 - I asked to cancel the session due to loadshedding and to refund the unauthorised payments

12:06 - Wanting to know what issues there was to connect remotely

12:07 - I confirm Loadshedding -SMS did not deliver

12:30 - I Send explanation of Loadshedding - SMS did not deliver

12:48 - He send SMS giving same Microsoft instruction

12:50 - I SMS to read previous messages - SMS did not deliver

15:50 - Caralenek wants to assist - remote support -

I did not respond - not trusting Just Answer at this point

I did not subscribe to anything - the R15.00 was also deducted

Today, July 6, 2022, I went to Just Answer for help which they said they could solve my problem. I was charged $1 and then another $39 to work with an expert who was supposed to solve my issue. After going back and forth on my cell phone and computer and doing what I was told to do, my issue was NOT solved. Instead, I was sent to a Youtube video about aligning the print heads for a printer that was not my model. When I went online to my bank, I saw they not only chatged me the $1 plus the $39, but also $37 for who knows what!

July06,2022 at 2:40 pm Central Time

I accessed the site looking for an answer about a serger sewing machine. To receive the answer, advertised as a $1.00 charge, I realized my card would be charged $37.00 per month for a membership.

I did not want a membership of any kind and felt the site did not explain the membership charge before the card information was used.

I immediately canceled the membership on the answer screen and called the customer service number provided there. I was told the membership was canceled, but the one month charge would remain. A confirmation number was given very quickly and I was only able to get JA190... before the call ended. Sounded like a recording.

I called another customer service and was assured the membership was canceled, but there would be no refund for the current month charge of $37.

So I was looking for my consumer rights and did a search query using a question. And search results came up with justanswer.com it looked like it was where I wanted to search for the answer to my question. It was a $5 charge for the question i thought and it was forwarded to a professional who is qualified to get the answer for my question. There was an offer to consult with the professional thru phone consult which I thought had a $46 cost i didn't pick that option because answer thru text was fine. My question was answered in a minute but next moryi had a $46 subscription charge and $5 charge from justask. I contacted customer service and told them my issue and they replied. We are going to help you resolve the situation.i was told by asking a question i agreed to subscribe to their service and a reccuring monthly charge unless cancelled. All the terms and condition with the platform was very misleading and unfair. There's no one looking out for consumers like me where we have a trial period or cancel before trial period is over. It's been less than 24 hours since I asked the question and cancelled subscription

I have been receiving a monthly bill for $46.00 since 02/22/2022. I have no idea what this is for and have submitted a fraud complaint from my credit card company. Having read a previous complaint from another user for the same amount on Complaints Board regarding an Amazon Help call, this may have been the same for me. I was never informed that I wasn't talking to Amazon, or that there was a charge, or that the charge was recurring. I would like a refund for the past charges and the charges stopped!

There website is misleading. I was supposed to have been charged a dollar and they

Charged more and don't want to refund. No answer to my question either

i was having a problem with my vizio tv i paid 1 dollar to chat with a expert, they said it would be easier to talk on the phone for a fee of 26.00 so i paid it i got a call from California and thought it was spam so i hung up they called me back and he heilped me with my problem but charged me for three calls totaling 72.00. As far as i am concerned i only have to pay 27.00

I saw an ad on google for “just answer” vet. My cats weren’t feeling well, but not so sick I felt they had to be rushed to the vet. The site said 7 day trial for 1.00 and then if not canceled it was 29.00 per month. I decided to give it a try. I signed up asked my question then canceled my 7 day trial. On my way to work I checked my account and not only did they take the 1.00 trial payment they charged me 29.00 as well. I contacted them and was told they don’t offer a trial. I sent the link to show them where I signed up and they would end the chat. So I contact them again and they tell me the same thing and disconnect the chat. I will be disputing the charges with my bank and show my bank the link stating it was a 7 day trial and it was only supposed to be 1.00 payment. And the unauthorized charge. I would not recommend for anyone to use. Terrible customer service and very dishonest.