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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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12:57 pm EDT
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JustAnswer This Company too over $400 in Unauthorized Charges from my Bank Account

I asked these people one legal question back in October of 2021 about Tenant Law and paid $5. I had even spoken to someone and told them that I did not want to sign up for a membership. That next year I check my bank account and from January to June of 2022 this company has taken over $400 out of my account, sometimes taking multiple charges within the same month out of my Checking. I only discovered this due to an unrelated issue. Outraged, I called "Just Answer LLC" to have them explain themselves telling the Rep I only used their service ONE TIME. She confirmed that this was true, from way back in October, but the woman who answered the phone really didn't care to. She told me that they couldn't refund me my money back because their trial automatically turns into a membership and it was my responsibility to cancel. When I tried to explain to her that I never signed up for a membership and that I even spoke to someone on the phone and made it abundantly clear that I didn't want a membership, but she responded back with absolutely no remorse. The Rep on the phone apologized, saying that I was unfortunately on the hook for all the charges. She wasn't worried about who I spoke with before, or if they had given misinformation or whether the person actually did their job right or not, the company was just going to stick me with the bill and I was going to have to pay for their negligience and lack of professionalism. The only assistance I got from her was when she flatly told me that "Just Ask" could cancel my membership so that I wouldn't continue to be charged moving forward. It angered me because I NEVER had a membership. She ultimately denied the refund and I absolutely hated that I ever did business with such a shady company. I would advise all consumers to stay away from this company because they've proven that if they make a mistake, you will have to pay for it. There is no accountability, they keep your money fully well knowing they haven't even provided you with a service. How is it that this company can justify keeping that amount of someone's money and didn't even perform a service anywhere equivalent to that is MIND BLOWING!? There's no real customer service; in fact all the Reps that have answered when I've called have had accents like they were all Vietnamese, which makes it harder to feel like you can get real sympathy and real customer relations. I literally paid $414 dollars for just ONE QUESTION, and that is "Just Anwser" business model.

Desired outcome: I want a response and a FULL REFUND of all of my money. I have a total of $414.00 worth of unauthorized charges that you took out of my account.

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8:07 am EDT
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JustAnswer Answer to a tribunal question

I saw this as a way to answer a legal question I had. It came up when I was looking for Citizens Advice. I agreed to pay £1. Although I posted the tribunal pages that were relevant, I did not get an answer, just told me what was kn that page, not what I was liable for or the other party. This was in May, but I did not keep the name of the solicitor, as I did not expect to be charged £50!

I told them that I was not happy and that I wanted a refund of £5, and to cancel the whole process.

I have just received my statement on which is the amount of £50 has been unlawfully taken. I want it all refunded.

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3:47 pm EDT
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JustAnswer Service Question

Social Security Question- I asked how much raise I should be getting. I wasn't satisfied with my answer or the two charges on my account.

Desired outcome: Please refund

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8:22 am EDT
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JustAnswer Stealing

6/3 2022. 7:45 am. JustAnswer.com advertised answers in minutes. regarding speaking to a lawyer. 3 hours later, I called customer service, for the 2nd time. The advice was, also supposed to be free. I fell for paying $5.00 to them. I explained to the customer service agent, Mary, what had happened. I paid, and got a runaround. She went off in a vein, that annoyed me. I told her, I looked them up, and many complaints, had been filed. I shouldn't have done that. I said, customers had been bumped up, to premium membership, and suffered financial loss, when they couldn't get a refund. There was an attempt, to answer my question, made. even a second attempt, but I followed the advice of, of the chat assistant, and left the computer, where I later noticed the attempts, had been made. I considered myself, free from blame on missing them, because I was earnest, and was following the chat assistant's advice. I asked for a refund, for my $5.00. I deduced I wasn't going to get it, or get any help from them. I said, I would sue them, but I didn't mean it, actually I did, but it would be unproductive to me. I'm not sure. They got me mixed up by their behavior, which is why this complaint is coming out the way it is. By all moral standards, I should sue. But, would it be worth it. I don't know, that is undetermined. Overall, I don't expect a phone call, that was arranged, and promised to me, to come. If anything, I'd sue for distress, they caused me. Overall, just a frustrating experience.

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9:27 pm EDT
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JustAnswer Charged for answer even though I canceled

I thought I was signing up for a free trial and had the option to cancel. I canceled within 24 hours and they still charged me a $46.00 subscription fee. I have emails that say I signed up on May 25 at 4:09 p.m. and I canceled on May 26 at 12:21 p.m. I even told the tech who contacted me that I didn't want my question answered (I did not have the information he asked for).

Desired outcome: Refund $46.00

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11:07 am EDT
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JustAnswer Lawyer just answer

I paid one time fee of $5 and chat talk once now received request for $60 payments. Can someone please explain to me why? In April I contacted via website now payments request have appeared on visa cash app for $60 dollars I was told contact merchant there’s no phone or email to do so

Desired outcome: Stop the request

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8:57 am EDT

JustAnswer Scam - charge showed up on my credit card (PayPal) without authorization

I just got a PayPal email stating that I was charged a monthly fee of $46. I never authorized this, don't know anything about JustAnswer. I tried contacting them and only got a recording. I filed a case with PayPal. This is a scam.

Desired outcome: I want the $46 removed from my account.

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1:58 am EDT
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JustAnswer Medical

I inadvertently clicked on this website looking for a doctor, who I discovered was in America. I paid around $2 to keep going, now I am being charged $66 automatically on my credit card, which I did not authorise. I am in Australia and obviously thought I was dealing with someone in my country. My enquiry was on 3 April for $2.00. One the 6 April I was charged another $66.00 and then again on 6 May.

Please cancel this service, as it looks like another payment will go through on the 6 of this month. I would like a refund, as indicated before, I live in Australia and you are in the USA and I did not authorise. Please advise you are doing this. Please advise, Margaret Cincotta.

Desired outcome: Please refund, as I did not authorise this payment.

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12:45 am EDT

JustAnswer Fraud

I asked a question on just answer and they charged me a dollar. Then the following day they deducted 46dollars from my Mastercard without my consent. I contacted them and something like a robot keeps sending the same message that it was refunded but i havent received the money yet. I need my money back

Desired outcome: I need my money back into my Mastercard

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9:34 am EDT
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JustAnswer Incorrect order

I have been using justanswer on and off. I deactivated my account on March 13 because it doesnt make sense to keep it because i used it only for vet purpose. The monthly fee is 50 dollar. So i reactivated my account and posted one question and it was answered. And charge of 50 was posted to my credit card. No problem. I am happy to pay for the service. But when i tried to use it again, i was told that i only paid for a question? Why would.it make sense when one question is 50 dollar, and the unlimited questiom membership is cheaper?my email is [protected]@outlook.com

Desired outcome: Please refund or authorize my member access to justanswer till June 13th.

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6:01 am EDT
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JustAnswer aav*onl.justanswer>com [protected]

Payment for service was made on 2 May 2022 and then duplicated on 29 May 2022.

I searched the internet for a solution to a computer problem. The advice I received was good and fixed my problem.

But as my receipts show I have been charged twice for the advice.

Desired outcome: Refund of duplicated payment.

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4:50 am EDT
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JustAnswer Misleading fees

I was asked to pay 1 euro for a trial for a question and subsequently, 38.58 GBP was taken from my account. Firstly, the 'expert' was not able to answer my question any better than i could. I immediately contacted support to ensure that I would not be charged anything further as i noted on the website that there was a 40 euro charge monthly after the trial.

I demand my money is refunded. I will make this my mission to reveal how scummy this company really is.

Desired outcome: refund

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2:15 pm EDT
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JustAnswer There charges are not as advertised

On 5/24/22, at approx 6:00 PM, I accessed the Just Answers website and read the terms, one of which stated, "Unlimited chats. $1 one week trial and cancel anytime. I needed information on my new puppy's health so I thought I would try a trial. I filled out their form, including some information about my pet and went forward and discovered I was required to pay $32 in order to communicate with a vet. That was completely contrary to what their advertising said. At this point, I assumed I could still cancel and I would get a refund. Shortly thereafter, a vet contacted my by cell phone. I have arthritis in my hands to typing on a cell phone is not comfortable, and I told her that. She said we could use the computer. I went back to my computer and there was a button to receive a phone call from the vet instead. I clicked that button and was immediately notified of another charge -- $28. I have no idea what this was for. I continued to communicate with the vet and determined this method of help was not for me. The next day, I contacted Customer Service for a refund and cancellation. I was told the $32 was not refundable. I asked what happened to the $1 trial hype and he said that it states the $32 is not refundable. I want to know what happened to the $1 trial and how I was supposed to use it. This is a complete rip-off and I do not appreciate being taken advantage of.

Desired outcome: I want a refund of my $32, immediately

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Brenda 1971
London, GB
Jul 21, 2022 4:05 am EDT
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I just had an extra £35 from my account without my consent. But can't get in touch with them to get it refunded. I paid £5 for a question answered and ended up with total for a question £40. I can't afford this as I'm a pensioner. I need this resolving soon. Brenda Clements question answered by genealogist Brandon

JustAnswer
JustAnswer
San Francisco, US
Jul 27, 2022 3:53 am EDT

Hello Brenda,

Thank you for bringing this to our attention. We're so sorry that you're having problems getting in touch with our customer care center. Please contact MegMK@justanswer.com or call 1-800-942-4543 ext. 55 so that we can help you as soon as possible. We're eager to hear from you!

Best regards,

Meg at JustAnswer Customer Care

JustAnswer
JustAnswer
San Francisco, US
Jul 28, 2022 5:17 am EDT

Hello Brenda, we're so sorry that you're having problems getting in touch with our customer care center. No worries! You can contact us by sending an email to MegMK@justanswer.com or you can call 1-800-942-4543 ext. 55. We are eager to hear from you and to resolve this for you. Best regards, Meg at JustAnswer Customer Care

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3:09 am EDT
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JustAnswer Unauthorize monthly billing

Hi ,

I reached out to the company for assistance with some legal advise. When I was contacted I said I longer need the service . I have never used the service . I did not agree to a monthly subscription . This is a fraudulent activity and Iwill like to be refunded.ORDER NUMBER [protected]

Since Oct 2021, my credit card has been charge 86.00 monthly . The last payment was April 29.

Desired outcome: Full refund for the last 7 months

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12:52 am EDT
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JustAnswer expert advice

I was working on a 2009 Mercedes e350 air conditioner and was stuck... couldn't get any tool around a very tight nut to remove it. Desperate for help, I went to JustAnswer; was told there was a $1 fee to join , $34 if I chose to get help from them. At 6:50pm I paid the dollar After 15 minutes of no reply or expert and being told to go to the free site, I went to a store and found a wrench that worked. At 7:36, their autobot replied by email, pretended to be a person, asked who I was and said they were on it:

Eric, Automotive Repair Shop Manager

05/16/2022 7:36 PM

Hi! Welcome to JustAnswer. Thank you for contacting us for assistance

with your vehicle. I'm Eric. I will be happy to assist you with your question.

May I ask to whom I have the pleasure of speaking with today?

A few minutes later it said it was sorry to hear that. (I had not seen nor replied to its comments as I was driving to the parts store and only get email on my home computer.):

Eric, Automotive Repair Shop Manager

05/16/2022 7:53 PM

Hi ! Nice to see you today! I'm sorry to hear you are having this problem. I

know this can be frustrating. Please give me a moment to type out some

information for you. Sit tight one minute... I'll be right back

(same time stamp:)

HIUse a 1/4" ratchet set, using a stubby ratchet, and a swivel socket

I saw none of this until i came inside around 2am. Never had another chance to see or read the useless suggestion which I had given up on hours earlier. When I did see the email, I sent a reply that I had indeed tried those actions and could easily demonstrate that they did not work. I then cancelled my membership giving their soution a zero on a 1 to 5 scale. Got a reply from their Customer Care VP at 2:19am on the Apr17th saying I had successfully cancelled. Three days later, a billing on my card arrived for $34. They billing for the $1 was dated Apr17. I wrote asking for my money back offering to let them keep the dollar in spite of the gross overpayment it represented. No response.

Desired outcome: Reverse the charges. Stop scamming vulnerable people in need.

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3:13 pm EDT
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JustAnswer Membership fees charged

I asked a question to a lawyer this morning. I entered payment information and it said that it would charge me $1 and if not cancelled it would charge me $46 membership fees. I cancelled it as soon as I finished my conversation with the lawyer only to get charged the $1 AND $46! I talked to a supervisor only to be told they won't refund me and she hung up on me. I am absolutely disgusted.

Desired outcome: My money back!!!

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6:26 pm EDT

JustAnswer Online theft

This website is fraudulent and we consumers need to be aware this company will steal your money!

Desired outcome: I would love to see my $28 refunded, HAHAHA...KNOEING THUS WILL NEVER HAPPEN!

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2:08 pm EDT
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JustAnswer I paid for monthly membership and I was using the services. Suddenly they cancelled my account without a reason and I could not use the services

Hi,

I monthly pay to just answer and I had a membership. Suddenly last thusrday they cancelled my membership without a reason. The customer service do not help me and tell me 'we will escalate the situation to our admin team and they will reach you out via email in 24 hours'. They tells lie and I do not know the reason. They breached our contract even though I paid them

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10:47 am EDT
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JustAnswer Membership $1.00 ,answer $46.00

Pearl Wilson, Expert's Assistant

Welcome! How can I help with your question?

You

I had to use cell phone last week as had problem with computer asked one question & now my bank statement shows the following ,Please explain & also remove me from membership 05/17/2022 AAV*ONL.JUSTANSWER.COM800-240-1371 –$46.00 05/16/2022 AAV*JOINFEE JUSTANSWER800-240-1371 –$1.00 I am not about to pay 446.00 for one question that's insane

I just want to be removed from Just answer

Desired outcome: Just remove me from membership $1.00 to join to get one answered & it cost me $46.00 ,Refund would be nicer "" Mainly just remove me ""

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Update by Betty Grauer
May 20, 2022 10:52 am EDT

I was charged $46.00 not 446.00 dollors didn't hit shift key as I was upset to see my statement

05/17/2022 AAV*ONL.JUSTANSWER.COM800-240-1371 –$46.00

05/16/2022 AAV*JOINFEE JUSTANSWER800-240-1371 –$1.00

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3:28 am EDT
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JustAnswer Fees

After paying my joining fee of $2.06 on April 19 2022 I was charged $74.16 on 19 April, which I understood was for a lawyer response. Then I was charged $74.16 again on 18 May even though there were no further questions or responses.

Please refund $74.16 back into my credit account and cancel my 'membership'.

I am not happy with JustAnswer.

Regards from Deanne Rainbird

Desired outcome: Please refund $74.16 and cancel my membership.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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