JustAnswer’s earns a 3.4-star rating from 1505 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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a health problem
I waited for half an hour for a reply to a health question which they told me I would only have wait 8 minutes. They took £5 from my bank
and I did not get a reply to my question. I did phone my Bank to cancel the £5 but when I checked my Bank they Justanswer took the £5 out of my account. I am a Pensioner and £5 is a lot of money for me to lose just like that. Can you please help me get my £5 back? I shall try phoning my Bank again to try to get my £5 back. My Bank gave me a phone number to call to tell them I had canceled it, but
cannot find the number right now I shall phone my Bank tomorrow to ask them for the number to call again. I hate Justanswer for the inconvience they have caused me. They should be taken to court & struck off for their scams on people. Thank you from Barbara & co.,
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money taken from my bank for membership £40
I remember looking for a solicitor's, but I got no satisfaction from it, although you charged £5 fee for that, but still no satisfaction.
So:
Why have you debited my bank £40 for membership, I don't recognize joining justanswer for any reason.
Please refund the amount ASAP
Sam Hoseyni
[protected]@yahoo.co.uk
Tel: 0044 [protected]
Please either contact me or refund the amount back in to my bank account, so to stop further action, many thanks.
unauthorized credit card charges
I have been charged 29 euros on the 30th of August 2019 for a service I have never applied for, in fact from a company I have never heard of. I want to cancel my 'membership' and I want a refund please. The company is Just Answer *E
I have no other details to provide, apart from my bank details which I am reluctant to give, but which I will give if needed
Kind regards Pieter Hilvering derrainy Whitegate Co. Clare Ireland
doctor advice
Hi I was recently create account with just answer been asked to pay 5 paund fee.
I did entered my card details.
After that been chatting with doctor somehow been offered a phone call instead of chatting, wich I accept. I didn't know I have to pay. After a wile checked my bank been charged 34 paunds fee. Quick I write back to doctor to not call me couse I didn't know I have to pay. However I tried to contact with customer service to explain the situation but suddenly no answer.
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized payment taken from my card
I can not seem to contact anyone. I cancelled my trial subscription and still money has been removed without permission. What can I do?
I can not use this site as they seem to ignore the cancellation which I completed. I can not find a Telephone number to contact them.
I can't use this site if I have no confidence in them to cancel my subscription when I cancel. Not trustworthy.
[protected]@aol.com
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorised card charges - south africa
Good day, I am complaining about 2 monthly fees that came out of my bank account without my authorisation. The company I am talking about is Just Answer. They are meant to protect and advise consumers, but in the meantime, they are the one who mislead the consumers. Can you please advise how or whom should I speak to, to have it returned into my bank account. Thank you. Martine
The complaint has been investigated and resolved to the customer's satisfaction.
signing up unsuspecting customers without any consent forms and not refunding as promised.
When you ask them what is going on a robot, under the guise of a professional person, with a name and photo leads you, again to the place where you have to insert your credit card details... AGAIN! I had to cancel my credit Card to stop them from taking out any more money. They lead you to believe your question will be answered for R65.00 (refundable) but first you have to put your credit details in. Then They have you! they never refund your R65.00 and then they take a monthly amount of R599.00 out every month until you cancel the subscription which is difficult to do as you have to do a history search for info and numbers relating to your first question. I asked them to refund my money but so far they have not. I am now asking my bank to do an investigation into them. Through a Credit Card Dispute form
This is Theiving!
The complaint has been investigated and resolved to the customer's satisfaction.
Monthly billed just answer *membership fee
Customer reference # [protected] GB
On 2nd June 2019 I used the Just Answer service about a problem I was having getting an internet repeater booster to work for which I paid £5.00 for a trial followed by £32.18 for a Remote IT service three days later.
I was then billed £38.00 on 12 July followed by a further £38.00 on 12 August for upgrading to Membership status which I never agreed to.
I would be grateful if you could refund me the sum of £76.00 for the aforementioned membership fees as soon as possible please.
I look forward to hearing from you soon.
The complaint has been investigated and resolved to the customer's satisfaction.
cancelled membership
My email address is [protected]@optusnet.com.au I joined and the same day I cancelled my membership and I have not been charged $[censored] please credit this. I got an answer the same day which was not helpful so I cancelled my membership there and then..
now it won`t allow me to log in even with my email address ..please advise to the above email address...Regards, Frank
The complaint has been investigated and resolved to the customer's satisfaction.
unsubscribed and a $70 payment!!
I unsubscribed from Justanswer some time ago, there is a matter of $70 refund that I haven't received yet, could you please look into this for me. I haven't used justanswer since my first question and will not be using it in the future, I did pay $2 at the start but then you took $70 out of my account, I am now asking for a refund for that amount.
Regards
L Hoole.
The complaint has been investigated and resolved to the customer's satisfaction.
No permission to subtract money!
Dear Sir,
I was so silly to use your service.
I cancelled and gave no one permission to subtract R664 from my account; I agreed to R65 and even that was wasted money.
Please will you refund my money!
M Van Zyl
Card number: Master card
MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081
Rekeningno: [protected]
MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081
Samevatting van kaarttransaksies
Buitelandse aankope/ Overseas transactions
M Van Zyl
529874XXXXXX2167
R664.00
29/07/2019 55436009210200049034888 Justanswer *Trial 38 Keyes Ave Ste 15
65.00
R65.00
05/08/2019 55436009217200707449447 Justanswer *Membershp38 Keyes Ave Ste 15
599.00
R599.00
I NEVER AGREED TO BE A MEMBER!
trial
[protected] CA was transaction detail. they charged 46 dollar without notification after I had a trial a week ago. I tried to cancel within a week online but could not do it and asked me to call in office hours. That day office hours were already passed. Next day it was already charged and they did not refund. I called on their number 18888629212 but they denied to refund.
The complaint has been investigated and resolved to the customer's satisfaction.
hello...please i want to ask if your money was refunded? Because am currently having the same issue with them, of which my money was deducted today 9th Sept, 2019
Hello Mary,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
Unfortunately, ComplaintsBoard does not supply companies with any of your personal information, and we are unable to locate your account. If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
answer from a solicitor about power of attorney.
Used JustAnswer for a solicitor to answer a question about "Power Of Attorney" for the sale of property in the Philippines as the law there is quite different between NZ & the two countries. Paid NZD$8.00 for JustAnswer Trial for a 4 word sentence answer, then asked for a much more involved discussion I then refused showing a further payment of $81.00. THIS WAS NOT AGREED but still showed up as a charge against my credit card but never receiving any further answer about my only question! That's $20.25 per word, come on, get real. This is stealing money from people whom you should be able to trust with your own Credit Card details. Do not answer me back with any of your politics about how JustAnswer works. Put the NZD$81.00 back into my ASBBank Ltd account.
[protected]@slingshot.co.nz G.T. Fordham
Just replace NZD$81.00 No more politics! This can be handed on to the bank Customer Service but if that happens, the bank will be asking for a full refund of NZD$89. Reading reviews to your JustAnswer does not give your website any confidence to use. These tactics for websites is dead. You suggested something about an invoice but stealing funds from a credit card has the ability to do what you do. If you sent me an invoice first then there is a choice for not paying the full amount. STOP ABUSING CREDIT CARDS! Please get your morals in order.
legal advice
The offered free legal advice and told me ask questions. I did. Then asked for $5 and my card details. They draw $5 02 July. Than asked for more money, but I said that I am not paying any more for something might be useless. Then I was charged $66 9 July. They emailed some useless text, not answering my questions.
I did not realise this is from the USA. They can not help me in Australia anyway.
I never authorised any further payment after the $5.
JustAnswer not Jastanswer
membership scam
Well more than 1 year ago, about April of 2018, we were having trouble installing a new printer. I went online for help. Apparently I submitted my issue to Just Answer (as well as my credit card number? --- I don't remember this much later). I also don't recall if their advice helped with the printer installation, but we did get it working eventually.
Today (Aug. 8, 2019) I examined my credit card statement about an old doctor bill. I discovered a $46 charge for Just Answer. I had no idea who that was or why they were charging us $46 that month (April 2019). I Googled them, found a Customer Service number and called. Mika (sp?) was very courteous and explained that I must have subscribed for a "7 day free trial" (after which our "membership" was continued indefinitely unless we cancelled it). I had no idea that I was subscribing for a continuous service and monthly charge; I would never do such stupid thing.
So, without realizing it, we've been charged $46 every month for almost 17 months without knowing we even had such a "membership" (or ever using it even once in that time). By my calculation, that's about $736 scammed from our bank account.
Yes, "Mika" cancelled my "membership" (thank heaven) and even refunded the last 3 months' charges. But we are still out about $600 for this utter scam! We want it all back! We cannot afford a "gift" of $600 to Just Answer for absolutely nothing!
stealing and fraudulent use of my own private credit card.
I do not know how you did this, but your fraudulent activity on my account and other people, will bite you on your big fat bums!
I did not authorise you to take $2.00 from my account and then another $70.00
I do not know how you did this on 23 and 24 July 2019.
You have no right.
karma will get you all.
How dare you steal from me. You don't even know me. What did I ever do to you.
I demand $72.00 be credited to my account.
I have been to the New Zealand Police.
I have been to my Bank and am currently working with my credit card bank people.
None of you at just answer are human. If you were you wouldn't do this. That said, I feel for your innocent families and friends.
Do they now how rotten you are.
I need that $72.00 and it's my right to have it.
Carolyn Thorne
The complaint has been investigated and resolved to the customer's satisfaction.
car question, after a $5.00 few they charged my account $34.00. not authorized
I used the service on 7/22/19 about a problem with my car I paid $5.00 for service. A one time service. Now on 8/04/19, they billed my account for $34.00 for upgrading my membership which I never agreed to. I thought it was temporary for $5.00.I wanted a refund and they said I missed it by a couple of days. I hope I do not have to contact the PA attorney Generals office.
youtube taking down family friendly channels!
I can't believe that Youtube is considering taking down the family friendly channel SommersinAlaska! With all of the dirty things that are on here, it's about time there is something that the whole family can watch! Yes kids are in it, but by their own choice! They are not hurting the kidos one bit! No child explotation what so ever! Quit being bias!
The complaint has been investigated and resolved to the customer's satisfaction.
none received - I did not proceed after the initial payment of £5
On the 16th of July I contacted Just Answer, regarding a mistake on a booking made on line. They did not want to hear anything I wanted to discuss without paying £5 for which I had to give my debit card details. Subsequent to that I realised the Hotel had written to me confirming the dates of my bookings. Therefore, I decided not to proceed . Meanwhile, Just Answer kept informing me that a lawyer is waiting to advise me. I did not respond, As I was made to understand on the window that appeared on line that if I do not proceed a refund of the £5 will be sent back to me.
Words fail me to make you understand how shocked I was to find out on checking my statement that Just Answer have deducted a further £40 instead of refunding. the initial £5 which they guaranteed to refund if I do not proceed with the enquiry.
There is no other way of contacting them to explain I am not proceeding and I want a refund, because every time you try to contact them they require £5 payment.
Please help me to get a refund of £45 . I do not find the method Just Answer use of squeezing money out of their clients before a service is delivered to the client's full satisfaction.
unauthorized billing
I was informed when I asked my (Paid for) one question that I would be informed before they started claiming the full monthly membership fee to enable me to cancel this deal before any deductions. Have received an e mail stating that R599 has been deducted from my credit card and there was no notification.. Kindly refund these monies immediately. NB: I am a pensioner and cannot afford this and I NEVER asked for the membership.
Mrs D M McKenzie, Port Elizabeth, South Africa.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
Most discussed JustAnswer complaints
Clogged kitchen sinkRecent comments about JustAnswer company
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