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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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R
9:32 pm EDT

JustAnswer unauthorised deduction from credit card for non-requested membership.

On 19 June 2019 I tried to find the HP Helpdesk but inadvertently contacted Justanswer. For $2 they answered my question about my Printer - their advice was unhelpful and I realised I was not talking to the correct desk. I declined further assistance from Just Answer and indicated I had found their help of low quality. After a few emails from them which I did not respond to there was no further contact.
Now I find that on 29 June 2019 my credit card was deducted $70 for "Membership" of Justanswer. I immediately (26 July) asked that my "Membership" be cancelled (which an email I am told has happened) and that the $70 be refunded. No refund has been received as of this moment 2pm NZ time 29 July; nor has there been any mention of the money.

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B
11:58 am EDT

JustAnswer just answer

I asked a question for 5 $ that they couldn't find an answer for & then put some other "lawyer" for 59$ I said heck no it's bad enough we consumers are trying to seek help by getting answers to lead us in the right direction & then we have this bull"..."happen this is just one of those scams taken our money. Its suppose to be a 30 day free trial they already took 46$ out of my account & it's been 2 weeks I want all my money back!

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T
12:38 am EDT

JustAnswer unauthorised credit card charges

I thought I paid $5 for the answer to a one off question and did not agree to any membership. I just received my credit card bill and found I had been charged $49 for a monthly membership. I have just cancelled it through the internet but think I should get a refund of the $49 as this was never requested and I have not asked for any other answers since my original question.

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K
7:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer credit card debit

Hi we had atrial for a question we had about a tv problem but they were no help and I did not mind the $5.15 that we paid lesson learnt I thought till checking I saw that they have taken out $67.98 for a full membership which we had not signed up for and I would like a refund thank you. Have tried to get in touch with justanswer but they want anoughter 5. Oo to answer a question how do I go about getting a refund

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K
10:48 pm EDT

JustAnswer justanswer online vet scam

our cat was having some stomach problems so we go on justanswers to talk to a vet. we put in our credit card information and waited about five minutes when we got a response. when we tried to see what the vet had responded, it said we had to put in our credit card information again because the transaction didn't go through. but we looked at the bank statement and they DID take out $22 and now want an extra $22. this is a total scam! do not go to this website!

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11:09 am EDT
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JustAnswer got charged a $1.00 for services that I did not get or ask for.

I was checking my bank accounts and I noticed an $1.00 charge on my account. I called and they said that it was services rendered several months ago. They did not help me at all. I asked for it back but never got it. I contacted their headquarters and they got me my refund. Now they are charging me again for way back in. I would like my money refunded and all of my information deleted from their files.

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9:01 am EDT
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JustAnswer justanswer

I had a bad arm and was looking for some medical advice.

Justanswer said there was a trial for £5.

They asked me some questions, I answered the questions, they ask me some more questions I answered the questions and never got a full definitive answer!

And thought that was the end of that five pounds wasted.

And so I was surprised that today my account was debited with £35.

It's a shame that the experts aren't as motivated as the billing department!

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2:58 am EDT
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JustAnswer unauthorized credit card charge - "membership"???

I used the JustAnswer.com service regarding an Australian-based legal situation inquiry on 11th July, 2019.

I paid the AUD 5.00 (Basic charge/fee) & then an additional fee of AUD 84.36 to be connected to a Melbourne-based [State of Victoria, Australia] Lawyer, John Melis.
My legal-situation/inquiry was discussed with him & advice was provided which ringed true.

That, I thought would be the end of the matter BUT, evidently not.
JustAnswer.com had other revenue-raising plans for me, to my detriment!

On 18th July, 2019, showing as a withdrawal 'Account Activity' item was a "Membership" charge (on Reference# JustAnswer [protected]) for AUD 66.00.

Lets be VERY clear on this!
Whilst my inquiry WAS answered to my satisfaction by Jon Melis, Melbourne-based [State of Victoria, Australia] Lawyer:
UNDER NO CIRCUMSTANCES did I authorise/agree to ANY "Membership" contract/arrangement/agreement with Justanswer.com.

JustAnswer.com - PLEASE NOTE!
My Australian bank - Westpac - has been authorised to pursue a refund of this UNAUTHORISED deduction of AUD 66.00 from you - JustAnswer.com.

Furthermore other protective steps have been taken to ensure that this 'SERVICE RORT' will not affect me ever again; i.e. in the future.

A 100% REFUND of AUD 66.00 from you is anticipated! VERY QUICKLY!

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J
1:24 pm EDT
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JustAnswer unauthorized credit card charges

We signed up for the free trial and when prompted selected no to the membership option. We were charged anyway and expect a full refund. This is the 2nd time our family has been signed up without permission for a membership. We didn't request a refund the first time but are 100% certain we did not choose this option and expect a refund this time.

Date of CC Charge 7/15
$46 membership charge

Angie M also canceled our chat when she could see I was typing a response. This is all very shady and know way to do business.

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11:01 am EDT
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JustAnswer trial basis membership

AN ABSOLUTE RIPOFF! Stay away.
There is a trial period in which one can ask a question. Good enough, but a credit card is needed. Fine.
There is nothing in the fine print that says that you must immediately cancel, or your credit card will be charged for monthly fees. After I discovered it, the usual response, no refunds, requests must be within a timely manner…
And even better, on their website, to cancel, it says under "account", "membership", click cancel, to cancel the membership….THERE IS NO SUCH TAB!
Stay away.
Gentlemen, was it really worth it to rip me off?

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R
4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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JustAnswer scam and inflexible customer service

So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company and would advise anyone who reads this to not use.
I had paid $5 to have one question answered, this was an offer on their website. I got answer and was billed $5 immediately. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? it makes no sense! Anyone with a brain who then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.

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5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer attempt to take money from me

These people are trying to steal from my account. They wanted $1 refundable. They took $0.60 and now intend to take $46 for NO SERVICE RENDERED. When the amount has cleared I will dispute this as FRAUD.

When I contacted them, some idiot referred me to a page that wanted my credit card details YET AGAIN!

My email is: david.royall.[protected]@gmail.com

Here is what I got:

Collapse transaction for Transaction date: Pending JUST ANSWER *EXPERT
Transaction date: 07/10/2019
Card type: Visa
Transaction type: Temp Auth / Pending Pymt
Reference number: TEMP

Temporary authorizations (Temp Auth)

Your available balance has been increased or decreased to reflect this transaction.
The amount may change when the transaction is finalized.
For example: A restaurant may not include the gratuity that is included in the final complete transaction.
Final amounts may take up to 7 business days to post to your account.
If you suspect fraud please contact us immediately.
Pending payments (Pending Pymt) a payment we received from you and is in the process of posting to your account.

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E
7:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer just answer $46.00/month membership charged to my credit card despite the fact that I cancelled the account shortly after I used it.

I was out of town and had to make a credit card payment without my normal process. Computer said I had to engage "Just Answer" in order to complete the payment so I joined for "Just $1.00. " with the assurance that it could be cancelled at any time.my payment was complete. I then called Just Answer customer services, requested cancelling the subscription which he said he would do. My Chase card in May showed another $46.00 charge for Just Answer. Chase was able to remove that charge. Now the same charge to "Just Answer" has appeared again in June and now July.

I will continue to dispute those charges until you drop them. Please do so immediately. Please call me 314-303-9810 so this matter can be resolved immediately and amicably.
Ellen Hiatt

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J
6:52 pm EDT

JustAnswer account charge

About a week or so ago, I inquired about a painting I have. I expected some sort of reply from someone. I never got any answer. Yesterday I got my American Express card bill and there was a charge of $28 by "Just Answer" . I did not subscribe to your service and did not get any response from anyone on my question. Please credit my AX account with the $28 because I did not agree to this charge and I will never use your service, period.
Thank you.

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R
1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer my email: [protected]@gmail.com

I agreed with Just Answer to the basic $5 charge - there was little further discourse via the web - we were not on the same wave length and all contact ceased. approx. 5 days later my card has been debited with a $40 charge without my authority and or agreement . Please refund as appropriate. I am trying to submit my complaint however your request to sign up appears - I have already done that hence the $5 payment.
Please refund the $40 asap

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A
12:17 pm EDT

JustAnswer unauthorized credit card charges for tv tech support

On June 29 I contacted Just Answer with a question regarding the use of my Durabrand 55" smart TV. All I needed was to find out how to do screen mirroring on this TV. I was forwarded to Bonifacio Gomez, who was helpful, but unable to help me because he couldn't find any information on my TV, despite the fact that I sent him my model and serial numbers (Durabrand LE55U6500DA). He sent me a couple of suggestions, which didn't work, and then continued to send me emails to continue the process, but by then I had invested almost an hour in a fruitless contact, as it was clear he didn't have a clue regarding my TV. After a while, I stopped responding to his emails, although I did return to rate how helpful I found him. I gave a rating of two stars because I was not helped at all but wasted time in the process. I did give my credit card info but the instructions stated very clearly that I would not be charged if I was not satisfied with the assistance. Much to my surprise, I see a charge of $17 on my credit card. I request that this charge be reversed. I would have been willing to pay the minimum charge of $5 as informed, just because he took the time to try to help me, but I consider that $17 is not justified as I received no satisfaction. I would like to clarify that Bonifacio was courteous and tried to help me but did not have the information to be able to do so. Thank you for your consideration of my request.

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C
8:21 pm EDT

JustAnswer technical advice

I called be get help with my kindle. The "technical" help I received was totally useless. I want my dollar returned and cancel whatever "service" I was signed up for. I would be willing to give you the $1.00, but I sure do not want to be charged on a continuing basis for "technical" advice that is useless. The person I talked to could not understand what my question was until we had gone over it several times even though the question was quite simple. Namely, "how do I transfer my kindle to my wife?". You really need to get people who have a better understanding of the English language.

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Update by Charles Turner
Jul 05, 2019 8:12 pm EDT

I called to get help with my kindle. The expert advice I received was totally useless. I was charged $1.00 and it was indictated that I could cancel at any time. I do not want this "service" and I want my money returned.

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M
4:06 pm EDT
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JustAnswer unauthorized charges to my checking account

I noticed a number of charges to my checking account in 2018. I thought they had finally ended but saw two more charges, last month and the current month. I did not authorize any of these, and have only once tried to use 'Just Answer" over a year ago. I want the current charges reversed and no more charges made by Just Answer to any of my checking accounts.

Michael R. Cabak
[protected]@comcast.net
[protected]

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6:47 pm EDT

JustAnswer unauthorized credit, card charges and unethical behaviour.

I foolishly logged into Just Answer, hoping they would help me with a Samsung problem. I was told that it would cost a refundable $US5.OO, which was not refunded. I did not need any further help once they told me what I could do to correct the problem I had with my fridge/freezer. I was asked if I wished to speak to a technician, but I didn't want to. I was then charged another $70 on top of that. I now find that I am being charged another $70, even though I am not using the services.
This is just a rip off, and I would like my money refunded!

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C
C
Carol Roberta
AU
Jul 03, 2019 7:48 pm EDT

This just happened to me. I paid the $5 but then emailed them to say that I didn't need their service. I just discovered that they have deducted $66 from my bank account yesterday and now I see they did it last month as well. I have to cancel my card to stop the payments. A criminal investigation is needed here.

ComplaintsBoard
M
10:30 pm EDT

JustAnswer overpayment on my credit card

Hello I hope my email finds you well
I am writing this complaint after (3) previous emails that was sent from me trying to resolve the issue, but did not even get an acknowledgment of receipt of my emails.

This is actually the third email that I send which I did not get any response from. The previous two emails were sent one on the 20th and 26th of the current month and before that I emailed Zoe on the 19th of June regarding the same issue .

First problem:
Zoe answered my question partially on May 16, 2019 and then she asked me that she prefers to talk to me over the phone to understand the issue better (But NEVER mentioned that the phone call will be charged on my credit card)

The second problem :
My credit card was charged $77.00 for the membership (without my consent)

Total Amount I payed:
5 dollars Deposit(I AM AWARE OF AND ITS FINE)
57 Dollars for the partially answered question( I AM AWARE OF AND ITS FINE)
48 Dollars for the phone call (I was not explained that the charges will be on me, I AM NOT FINE WITH IT )
77 Dollars for the membership which I did not asked for( I AM NOT FINE WITH IT )

I would like to get the (77)Dollars and the (48) Dollars back to my credit card
and the remove the details of my credit card from your records

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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