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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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A
7:07 pm EDT
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JustAnswer payment taken twice and didn't fix the fault

25th may monies taken from my account of $67.00, no one fixed the abode on my computer.
18th may monies taken from my account of $52.00, no one fixed the abode on my computer.
25th may didn't ring you or ask for this to be done.
Please refund all monies. Please. Further action will be taken if no returns. Thank you.
Regards Debbie
If you need to contact me please do by email. As working shift hours and partner is away. I need this to be resolved in the next 7 working days. I am on the computer today if this is read then. Or just refund monies into my bank, which you have as you are still taken monies from it. Please reply asap. I will use your company if you resolve this problem. I am sure you for real.

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12:38 pm EDT
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JustAnswer charging 83 dollars for a membership in "just answer" not once but, twice april 8th and may 8th so 166 dollars so far

I tried their legal service to check on a possible interest I might have in a family farm which was quietly signed over to my Brother with money to change hands with My Mother if and when My brother was able to turn profit after paying normal living expenses; They gave me a general answer which did NOT address the rel question. Nonetheless, I paid the 63 dollar fee plus a 5 dollar fee they charge to see if the person has a valid credit card (my big mistake). So, I paid what I had greed to do for a written report (which I had a hard time reading as the copy was covered over with advertisements' I would suggest that this firm be prosecuted for illegal "Membership" fees which were not in any way requested!

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C
5:17 am EDT

JustAnswer trial help

I contacted your company 30th April when you requested 5 pounds. I was not happy with the service and cancelled the following day expecting the money would be returned to my card as you promised. I have now received my statement, not only have you kept the 5 pounds but you have taken a further 40 pounds form my account. When I contacted your company yesterday you requested another 5 pounds which I refused to pay. Can you please sort this asap.

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11:03 am EDT

JustAnswer antiques appraisal

I had an antique vase reviewed by "Nora, " who described the vase I had sent her pictures of accurately (noting that wasn't easily found online) and then quoted a high value of the base as being over $2500. The vase was in perfect condition. I was skeptical, but the expert said no more appraisal was necessay. An in-person appraisal by a licensed antique dealer revealed a value that was about 10% of the low end of the appraiser's quoted value. I would not use your service again. Also, the way you put in fine print how you automatically charge a person for subsequent recurring months smacks of dishonesty. I think your company is 90% about getting money and 10% about service. I certainly won't be using it again, and I will add to the copious amounts of bad reviews whenever I can.

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3:31 pm EDT

JustAnswer unauthorized credit card transaction

I called Shaw Cable for some help with my TV/Receiver. After a few questions I was told I was being transferred to a tech expert but would have to pay a $5 deposit, which I did.

I was alarmed to be transferred to an outside party that required payment for a service Shaw should have been providing free of charge. I back out without talking to anyone about my problem.

I find that my credit card has two charges, one for $5 and one for $65 for a service I did not want, did not use and did not sign up for. Please remove these charges or I will have to contact MasterCard.

Gordon Dubois

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R
3:11 am EDT

JustAnswer assist with computer problem`

I contacted this group this morning (15th may) via a 'chat' line and was answered by a lady with the name of pearl. I explained my problem and she said I would need the assistance of a 'technician' I was put to raksh, who poked around for about 1 hour attempting to fix my problem with my canon ts5160 printer which at the time would not scan to file. He had numerous actions to get it to work and after about that hour, he did in fact have it scanning to the printer itself, in other words scanning and having the scanned article print out on the computer. I could see when I first contacted them that it was going to cost me $5 which I didn't mind. Then when being forwarded to the 'technician' it would cost me $50 odd dollars which I thought was a bit rich and was adverse to paying it. Raksh said that would be okay and he would not charge me. I thought that was a bit good, but as he had spent an hour on the 'repair' I told him I would pay the $50. When I now look at my bank card I see they have deducted three figures $5.00 - $44.00 an $55.77 all in us dollars.in the end I had to fix my computer and printer my self. I rang canon and they told me this mob is a scam and couldn't help me. Be very wary and I suggest no-one uses them for anything if they do other 'repairs' than a computer

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4:02 pm EDT

JustAnswer payment

Dear JustAnswer customer support

I consulted someone today who helped me to connect my WiFi to my printer, his name is Satheeshkumar and he was excellent in that the problem was solved, and he was clear, comprehensive and patient.

My concern however pertains to the payment that has been deducted from my account. At the outset there is a clear request for a $5 goodwill deposit, which I was happy to do. But thereafter as my request was processed further, I was not asked to agree to a set payment, nor were rates raised or explained. I feel that JustAnswer could have deducted $30 or $300, either way I would not have been aware.

I look forward to your response

Kind Regards
Nadya Wynchank

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2:03 pm EDT

JustAnswer justanswer

My son had gotten ahold of my phone got on their main website made a account open it up on the trial base thing then they charged me $49 for the membership that I never authorized and they won't refund my money that membership was only used one time during the trial time not during the month that they want to charge me for I'm very dissatisfied with this company their customer service really needs to be improved big time they were not helpful at all nor were they knowledgeable nor were they polite the phone number for this company is 1 800 509-5721

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S
6:00 am EDT

JustAnswer jeep patriot 2008 2.0l crd manual

I paid £3.00 for a mechanic to answer my question on my jeep cruise control not working - I never received the answer and they have debited another 2 payments from my account of £19.00 and £31.00. How do I cancel my subscription.
I have nothing to email you as they never sent me anything so not sure how to proceed.
You can contact me by email below with a solution that would be very helpful

[protected]@yahoo.co.uk
Sharon haynes
Justanswermechanics

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K
7:30 pm EDT
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JustAnswer 2 withdrawals from justanswer without my consent

On Wednesday the 8th of May 2 withdrawals have been taken out of my NAB account the first one being $5.00 and the second one being $41.00.

I have not used this service at all.
A minor living with me may have used this service with my account details and if there is a membership that she has accidentally signed up for, cancel this immediately.
REFUND $46.00 back into my account

I want this money refunded immediately. The number on bank statement comes up as [protected].

My Nab account is Karen Upston BSB 086905 Acc # [protected]

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Jenifer Jacobs
US
Jun 03, 2019 3:19 am EDT

Just Answer withdrew $44.00 from my N.A.B. Credit Card On 18th May 2019 Without my permission. I have never used this service and request this money be refunded and no further withdrawals be made. I will contact my bank and stop any further withdrawals by this company.

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R
2:36 am EDT
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JustAnswer refund for membership not signed up for

I mistakingly pressed the wrong key and got an American site instead of Australian. (March I think}.I asked a medical question and recieved a useless answer which I paid for. On 23 April I received on my accoount a bill for $59.00 +1.77 for internaional transfer fee. Membership 1800727139CA. I never sign up for monthly membership, never confirmed it and require an immediate refund.
Wendy Andrews

[protected]@gmail.com

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Update by Rockin Horse
Apr 30, 2019 2:42 am EDT

II just submitted a complaint but I would like my e-mail address erased
Wendy
Rocking Horse

Update by Rockin Horse
Apr 30, 2019 2:39 am EDT

I was very disappointed with the service and unauthorise charges.

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P
8:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

you have charged my bank card with $71.41 for membership which I did not agree to or request. You previously charged me for answering a question which was paid by me but I did not agree to a membership. Please reverse this charge . You answered my problem at the time which was very helpful and you were paid for the information so I cannot understand why you...

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11:43 pm EDT
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JustAnswer unauthorised deduction

I inadvertently used your service online from Australia on April 26. I paid the deposit of $5 before I realised the company I was searching for was in the USA. I wanted a company in Australia with the same name. I exited the webpage without using a service. Now you have deducted $27.50 from my bank account. How can I get this amount refunded. Thank you.

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4:34 pm EDT
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JustAnswer legal advice

Sought advice on probate problem for which I paid the trial £5.00 - advice I think was probably good. Now - ten days later £40.00 has been deducted from my bank account without them contacting me and without authorisation that I certainly would not have given. I now realise this was a scam to get my bank details. They are impossible to contact - no address, email address or phone number. Their website says a customer care person is available 24/7. This is a lie. Many attempts to contact them finish up with a digital response that assumes any complaint is about the advice given. This is a particularly unpleasant form of scam. Potential users should give them a very wide berth.

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12:37 pm EDT
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JustAnswer unauthorized credit card charges

On the 24th of April, you took the amount of 34 $, again, out of my credit card (Visa) even if I asked you 3 times not to.  I am not interested to have the membership [protected] CA. Please, see that it stopped. Request a refund.
I do not remember asking for this membership. I contacted "Justanswer only once and I was not satisfied.

Micheline Mainguy

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4:13 pm EDT
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JustAnswer membership scam

Signed up, only information stated 5£ would be taken from my account. Received answer to question. Cancelled membership. Notice £40 has been taken out of my account. Now when I go to the membership page it isn't there at all and I cannot remove my payment info. This appears to be a scam? I want a refund and confirmation that my membership that I never agreed to in the first place is cancelled. Many thanks nicole

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10:22 pm EDT
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JustAnswer is about my pendo7" notepad.

I spoke to Van something I paid the upfront $5 which is suppose to be refundable, I told them to leave my notepad, because I couldn't afford to pay the other amount.
Van assurred me that it wouldn't cost me anything and he gave me advise on what to do, but nothing worked. I just looked at my transaction history and there is $64 pending to come out. I can warn you that no money had better come out of my account! I am so over getting ripped off! Please make sure that the pending amount be cancelled. Thank you, Carol Morris

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1:40 am EDT
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JustAnswer membership deduction taken from my bank account???

Dear sir/madam,

I was just looking through my bank account, and discovered that an amount of 17 apr 2019

Open transaction details
Justanswer *membershp [protected] ca usa
Card xx6357 aud 48.00
Value date_ 13/04/2019

-$48.00

Has been deducted from my bank account! I did not authorise this deduction from my bank accvount, so can you please refund this please?

Regards

Darren

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7:24 pm EDT

JustAnswer complaint about fraudulent behaviors from justanswer

Dear Sir/Madam,

My PC produces a loud buzzing at cold boot. So on 27 March 2019, I asked JustAnswer for their troubleshooting advice. Their Website told me to deposit 5 USD before a man (so called specialist) gave me an answer, which I found useless because I it was simplistic and I had already tried it without success. When I expressed my disappointment, he became silent. I felt suspicious so I checked my bank account. It turned out this company have forced an unwanted membership on me and charged me 41 pounds, without my knowledge and consent.

When I made a complaint on their Website, they let a lady lawyer (?) answer me and she told me she saw nothing particular for a complaint. When I expressed my anger and threatened for further action, she said she would ask them to cancel my unwanted membership and refund me (9 + 61 AUD). They never did and continue to send me Email about my unwanted membership!

This company has cheated thousands of customers (by looking at the number of complaints). I hereby ask the Board to help me get my money back and do something to stop this fraudulent company from robbing other people. It seems they have a contempt of the law, as they have many times cheated people in nearly
plain sight and continue to do so, after so many complaints.

Thank you for your time and I hope you can help me get my refund (as they promised) and put a stop to their fraudulent behaviors.

Yours sincerely,

Minh Tri Huynh, retiree
41 Dawson St
Fairfield Heightd NSW 2165 Australia

Email: [protected]@hotmail.com

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Tri Minh Huynh
US
Apr 19, 2019 9:27 am EDT

JustAnswer just asked me to go on their website and cancel my membership. Of course I refused because I never bought their membership, why should I cancel it? They have to cancel it themselves and refund the money they robbed from me through identity theft - or I will take further action against their fraudulent behavior. They lied two me twice already so I can never trust their words again.

Tri Huynh

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5:41 am EDT
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JustAnswer unauthorised payments

I originally authorised a payment of $4.00aud plus an additional payment of $14.00aud for assistance with a problem I was having with my pc.
Now, for the second time, justanswer have deducted the unauthorised sum of $84.00aud from my account.
You are instructed to immediately refund that unauthorised payment & cease any further deductions.
I have had legal advice on this matter & should this action not cease, legal action will be taken to stop it.

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Update by Barry Elliott
Apr 16, 2019 5:42 am EDT

Unauthorised deductions made by JustAnswer

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

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