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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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B
5:41 am EDT
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JustAnswer unauthorised payments

I originally authorised a payment of $4.00aud plus an additional payment of $14.00aud for assistance with a problem I was having with my pc.
Now, for the second time, justanswer have deducted the unauthorised sum of $84.00aud from my account.
You are instructed to immediately refund that unauthorised payment & cease any further deductions.
I have had legal advice on this matter & should this action not cease, legal action will be taken to stop it.

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Update by Barry Elliott
Apr 16, 2019 5:42 am EDT

Unauthorised deductions made by JustAnswer

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8:17 pm EDT
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JustAnswer invalid technical advice and cheating on bogus membership

My PC produces loud buzzing noise at cold boot. I thought JustAnswer was a company from Microsoft (which I trust) so I asked them for advice. They told me to deposit USD 5 for a 1 month trial, then a so called "specialist" gave me a useless answer (I have already tried what his suggested). then became silent after I dismissed his ideas. I became suspicious so I checked my Email, It turned out they forced a membership on me and changed me 41 pounds without my knowledge and consent.

There is no way I can cancel my bogus membership from their website so I lodge this complaint to ask the authority to help me cancel my unwanted membership and get my money back from this company of cheaters.

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Update by phuocthiet
Apr 15, 2019 8:26 pm EDT

Please help me cancel my unwanted membership and get my money back from JustAnswer. Thanks.

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7:36 am EDT
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JustAnswer money taken out of my account

I have used this website once for a medical question, $78 was taken out of my account I have proof of this And today another $78 has been taken out I have not used the app since and I didn't make an account with this website or have any account of some sort. On the day I used this website I payed the fee for the doctors advice plus the extra $5 so I am very annoyed as to why this extra $75 has been taken out of my account. I went on too the website and it tried taking my money again by asking if I wanted to talk to there lawyers and to pay money again. I am extremely annoyed and want my money back . I would like to know why this money was taken out of my account if I have not used this site

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9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer credit card abuse

Hi,
10 days ago I contact JAnswer to give me a medical advice and paid £5 online for the service with my credit card (they give
me a futile information anyway).
Today... They take out from my bank account £35 without my permission! I dind't sign anything! This is a realy stole. Are they using my credit card numbers to stole me when they want!?...
I hope that someone can help me but I'll report autorities this case.
Be carefull all of you.
Regards,
Jaime Dinis

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12:30 pm EDT

JustAnswer advice

I agree to the $5.00 charge for an answer, but not to the $46.00 I was charge for. When they ask me if I was satisfied with the answer I told them no, the answer I received I already got it searching for free on the internet. I thought they were going to give me the name of a lawyer locally. My trial membership was supposed to end on 04/10/2019 and my account was charged last night 04/10/2019 for $46.00. This is a scam dont fall for it. I sent them an email on 04/09/2019 cancelling (see attached)

Archive

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Spam

Re: Keep the answers coming
Yahoo
/
Sent

ELIZABETH SELVA-GUERRA
To:
JustAnswer

‎Apr‎ ‎9 at ‎12‎:‎47‎ ‎PM

Please close my account, I do not want to continue with this service, it does not work for me.

[protected]@yahoo.com

On ‎Tuesday‎, ‎April‎ ‎9‎, ‎2019‎ ‎09‎:‎33‎:‎43‎ ‎AM‎ ‎EDT, JustAnswer wrote:

Keep the answers coming
If you are unable to view this message correctly, click here

Don't miss out
We hope you're enjoying your trial membership. We look forward to being your trusted source of Expert answers for years to come. Here are some ways you can get the very best out of your membership:
◦ Free questions for you, your family and friends
◦ One-on-one attention and unlimited second opinions
◦ Priority access - responses in 30 minutes or less
◦ Expert financial checkups, repair guidance, health assessments & more
◦ Members-only app to solve anything, anywhere, 24/7
◦ VIP customer support

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F
4:22 pm EDT

JustAnswer unknowingly, authorizing withdrawal of funds from credit card.

My wife suffers from Alzheimer disease. According to credit card statements from June 2018 she asked a question on Just Answer web site thinking it was costing her$5. She apparently put this charge on her credit card. Just Answer has been auto billing her card $46 a month to present date March 2019 to a total withdrawal of $412 from her account.
As her husband and caregiver she was unaware of what she was doing at the time, not understanding the terms and conditions.
I called Just Answer customer service asking them to please refund her money as she probably thought she was getting a question answered for $5. My request for the refund was denied because they said she did not cancel her membership within the 7 days.
The disease is much worse now and she does not remember the ordeal at all.
Just Answer is not out any money by refunding my wife's money back to her card account, and can deduct the $5 for answering what ever question she was wanting answered. Respectfully, Fred Holwell email: ( [protected]@bresnan.net )

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7:46 pm EDT

JustAnswer unauthorised charge on my visa card

Member No [protected]
On 22/03/2019 I asked a question about a computer problem the so called expert did not have a clue what I was talking about and DID NOT resolve the issue at all- I conatcted you about this and was told I would get a refund of the charges FREAKING $84 - NOT ONLY did you charge me but you DID NOT refund the VERY over priced charge for USELESS information - I WANT MY MONEY BACK!

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12:42 pm EDT

JustAnswer unauthorized charges to my account

They continued to charge my account without my authorization. I authorized a 5.00 charge and two days later they charged an addition 39.00 and then three days later they charged an additional 46.00. I called and spoke to someone obviously from out of the country and they refused to address my complaint. I am concerned that they even ended the membership that they claimed I authorized which I didn't sign up for.

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3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorized charges to my card

I have been seeing charges on my card for your company. I have not given any authorization for such transaction to be done. I am asking that you discontinue such transaction and reimburse me the monies which were withdrawn from my account. I have also spoken to my banking institution and given them authority to block your company from futher charges to my card. Failing to comply with my request will force me to seek legal action against your company. I look forward to your speedy response and corporation. My name is Avalon McCall.

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Edward Harold
US
Apr 04, 2019 4:05 pm EDT

I signed in for one medical question now I am getting charged every month. Ok maybe Ididn't read all the small print but I want to cancel now. Edward W Harold

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J
6:54 pm EDT

JustAnswer you ripped me off

On the 27th February 2019 I was searching for an answer on a service I could not easily find an answer too.
Just Answer pooped up - You said that for $5.00 which you would refund if you couldn't answer, I thought O.K.
And I gave you my credit card number - next thing you said that you were going to charge me $72.00 !
I promptly objected to that, and told you not to proceed, you ignored that and the next thing I new was when my bank
statement arrived today 29 03 19 with a debit of the $72.00.
I demand an immediate refund but you will probably ignore me as you are obviously just another bunch of ripoff merchants.
If U do not hear back from in the next 24 hours, I will take my complaint to the Commerce Commission

Jack Morris
jack.[protected]@xtra.co.nz

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6:41 pm EDT
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JustAnswer bmw advice

You are deducting 52.00 a month from me and I have not asked for a membership. I did a one off advise on my bmw 12/1, it was $8.00.
You have charged me $52.00 per month for 3 months. I had not realised as I have two family members very sick and not balanced my credit card.
You need refund the 3 monthly payments immediately or I will report this.

The membership number that seems allocated to me is
Justanswer *Membershp [protected] Ca

Please reply next 24 hrs
Robyn Goulevitch +[protected]

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3:02 pm EDT
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JustAnswer rental of home

I asked a question yesterday about Rental of a home in which the tenant has not paid for 2 months, and even after an Eviction Notice still refuses to move out.
Instead of answering the question, Just Answer charged me $63 and $5 without an answer, and without my permission.
I feel annoyed. And this is a bunch of lawyers who promised to answer my question, and instead stole my money.
Father Ron Barnes

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9:56 pm EDT

JustAnswer complaint

Hi
I agreed to pay $5 for advise from just answer. T
The website kept asking if I wanted to pay more to receive a quicker response to my question. I ceased involvement with just answer and felt too uncomfortable to track my way through the website to ask a $5 question.
My pay pal account identifies that I was charged $28 dollars.
Please can you advise me by email. How I can be refunded the $28

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9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer your refund policy

I have had POOR SERVICE

Have requested a refund, last week.

No reply.

Now trying to log onto your front end 'Live Chat 'to ask what is the update about date of refund, its clearly a scam and there are no agents just pretty icons of young Admin people with an algorithm behind which direct to a pay page .

I've paid up front fee and then again - still had NO FIX and poor service.
Your offering says refund if not happy.

But how do I progress this?

Yvonne
yvonne.[protected]@googlemail.com

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4:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer fee charged, when advertised as @ $5 fee totally refundable, only to see paypal was charges $70.00 and monthly payments

I went onto the just answer web site to ask a Facebook question, I was directed to the payment section, prior the site advertised it was a $5.00 totally refundable one off payment, but when I went to PayPal today I notice I was charged $70.00 with following monthly $70;00:
Payments .

When I saw the charge I did not go to the site to retrieve the answer and when I tried to log the complaint I was again directed to the payment
Page.

Kathryn Jansen

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Update by Kathryn Jansen
Mar 21, 2019 6:29 am EDT

Just ask:
After numerous attempts to contact this company still no response

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R
10:20 pm EDT

JustAnswer just answer

Looked online for an answer to a problem that, had I known the company charges and keeps taking money from your credit card company, I wouldn't have gone through with it. It's truly an underhanded trick for a guy who used his wife's pregnancy to create empathy from others. This is nefarious. I received no money back for 7 months of free money for these people. I hope they have to resort to making an honest living.
Stick with You Tubers who aren't out to stiff you.
Life's little lessons.

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10:31 am EDT

JustAnswer justanswer

I paid £5.00 to ask a question - this was authorised I did not authorise the additional £40 taken from my Bank account and would like this refunding.

Just Answer advertise that they can provide legal advice for a fee of £5.00 however then deduct £40 in addition without your authority or knowledge.

This is false advertising and extremely misleading.

Regards

Simone

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9:08 pm EST

JustAnswer online help with car problem

I am having a problem with my car air con. I was seeking help from forums when this site popped up asking if they could help. I thought it was a forum chat. I explained my issue and I was surprised at the speed of the response. I was asked a number of questions and asked if I would like to talk to a mechanic who could help me. I did.
I was directed to another page which asked me for a $5 good faith deposit to talk to a mechanic. I thought about this for a while and decided that $5 is not a lot if it helped.
This took me to another page labelled UK Mechanic (I started out on an Australian page which is where I am), and asked if I would like to be directed to a mechanic. I followed this hoping to talk to someone who at least was familiar with my car but I was suspicious about the UK part.
I was directed to yet another page which informed me that if connected I would be liable for another $45 as balance of a $50 advice fee.
None of this was explained to me before.
I realised then why the response at the beginning was so fast. I was not chatting to anyone at all - it was a robot who was just asking meaningless questions to suck me in for a re-direct to where I needed to pay.
This is a scam of the highest order. I backed out at this point. I cannot say if there is any worthwhile information at the end of this, I simply object to being led into paying money without prior warning.
If you look at the method used you will see that it is a spider web site.
It claims that you can get a full refund if not satisfied but the site contains no other path but the spider web.
I even entered the complaint into another chat box using some very direct and accusing language, and was offered legal advice at the same rate.
This is their robot again asking rubbish just to get you to follow on to the payment screen.

MORAL - DO NOT USE OR TRUST JUSTANSWER.COM

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9:50 pm EST

JustAnswer Double charge

My email is [protected]@gmail.com
I contacted you because my Gmail didn't work, couldn't open any email. A technician fixed the problem with remote access but my card was charged TWICE. AUD73 and AUD55 - this latter is the amount I agreed to when he remotely accessed my PC. I tried to get in touch again about the double charge - but guess it was just a virtual assistant - so I didn't go anywhere with my issue.
Please reimburse me for the AUD73.
Thanks Gabriella

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8:39 pm EST

JustAnswer membership

I signed up for a brief membership with just answer, then when I saw that they took an annual membership out of my bank account, I requested a cancellation and refund of my money on that very same day. They referred to some fine print somewhere in their membership agreement and denied my request. A scam without question. I am sure that much of their revenue stems from clients like me. Never again.

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all JustAnswer contacts
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