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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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F
2:01 pm EST

JustAnswer a appraisal they wanted 5,00 and they would give appraisal of vintage dishes

I went online to see about appraising some vintage China and this place never gave answer but they took 5 bucks and was trying to charge my bank 67 more dollars and then charge me 83 dollars a month from now until I cought it.it could have went on for months if I had not had the ping set up on my phone for money leaving my account to alert me. Theses guys are Thiefs people be. Cautious or be Taken for a RIDE.

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E
2:40 pm EST

JustAnswer unauthorized credit card charges

complaint/just answer/auto billing. on 04/05/18 I called just answer on internet and talked to a tax advisor named robin D. .It said it would cost 5.00$ and I could ask for a refund .She was unable to help me with my state tax question That order I:D: # was [protected]-460 .I then asked for a refund .First Refund confirmation on 04/19/18 at 10:40 am transaction ID: [protected] amount $5.00 C.C. ending 3756 Time 7:12 pm .on my internet mail address.Second refund confirmation on 04/19/18 at 10:40 am transaction ID:[protected] amount $41.00 card ending 3756 time 7:12 pm .But I never gave them consent to be billed for a Membership at $ 41.00 in Just answer ! And I thought I was given a Refund I was not! So now I find I have been getting Auto Billing from Just Answer *Membershp for $46.00 gives a phone # [protected] on my bank statement Every month middle of every month for Membershp $46.00 I did not provide my consent to this company to debit my Credit Card and should be immediately Refunded To the amount of $455.00 .The amount of $455.00 should be Refunded for following Debits.:04/05/18 amount $5.00 //;04/09/18 amount $41.00 //;04/16/18 amount $46.00 //; 04/19/18 amount $41.00 //;05/15/18 amount $46.00//; 06/15/18 amount $46.00 //;07/16/18 amount $46.00 //;08/15/18 amount $46.00 //;09/17/18 amount $46.00//; 10/15/18 amount $46.00 11/15/18 amount $46.00 total = ($455.00) As seen on my bank statement. In addition for months I have been auto billed .But have not seen any mail from Just Answer on my e-mail at all, That's unheard of! NO junk nothing!

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P
4:05 am EST

JustAnswer doctor

On 20th of december I was unwell and was looking for some advice on my laptop. Just answer came up offering a health advice. It said it was £3.00 for a consultation. I thought that was reasonable and I put my card number in. As I began to put the card number in it flashed up it would be £12.00 and I decided no. However before I put in the cvc number the website disappeared and I left the site. I have noticed not that I have been charged £3.00 and then £16.00 for a service I did not agree to and indeed do not have at all. If you check your records there was no conversation with a doctor. I am really annoyed about this especially as I felt unwell at the time too. Firstly it is false advertising if you are saying that a consultation is £3.00 and then it is more and how could you take a payment from my card before I put in my cvc number. That is very concerning to me. I want a full refund for the £3.00 and the £16.00 I have been charged and a full guarantee that my card number is taken off your records. I received no advice and did not agree to it.

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G
11:13 am EST

JustAnswer made payment for a call

Dear sir or madam
I am writing this to make two serious complaints

1. I made 43 pounds for on 12 of December 2018 for someone to call me in regards to my legal question, I didn't receive the call

2. on 18th of December 2018 payment equivalent to 35 pounds was taken from my card without my consent.

I am hoping sir/madam for a speedy solution to my queries, first I should receive the service promised to me on phone call, and second the payment to your goid office on my card without my consent Should be refunded.

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G
6:20 pm EST

JustAnswer veterinary question

Approximately 2 months ago I called "Just Answer" Vetenary service to ask a question regarding a rawhide bone that my dog had just swallowed whole. It was late in the evening and my normal vet's office was closed. All I gave them was my telephone number as the Vet had to call me back. I never gave them my credit card however they may have had it from another call I made about a year ago. They answered my question correctly and my dog was fine. However, for the past two months I have had a charge on my bank statement that reads:
JustAnswer Member 240-1371 CA.
This is redeculous but I can't seem to be able to get in touch with them.
What should I do?

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A
12:31 pm EST

JustAnswer justanswer taking excess money

AFter my wife used my card to ask a question, JustAnswer took out excessive amounts of money.
The answer was meant to cost $5, they took out the $5 then another $40.
This is a disgraceful scam and supported by large companies.
This website should be taken down.
My wife did not even complete her question as she decided not to use the service, but still they have charged me.

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B
11:29 pm EST
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JustAnswer asked for help on hooking up motor on my furnace

I spoke to someone via email and they did help me they asked me if I wanted to speak in person for 20.00 more and I said no. They then finished helping me on the computer never spoke to anyone on the phone. This has caused me to overdraft causing me to have another 30.00 charge. I want reimbursed for then20 plus 30 for the overdraft fee. I have used this service before and never had this issue please rectify this right away.

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12:15 am EST
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JustAnswer I believe that justanswer has scammed me for $171.77 us

I have repeatedly asked for assistance by an IT expert to fix my hacked iPhone but instead I keep getting put through to the payment page . This appears to be an automated system rather than a live one and if I don't receive the help I requested and a refund of thje outstanding amount I am going to seek legal advice and put Justanswer on Buzz Feed for the public to judge ! The money was taken in different amounts on Friday and today from my Credit Card

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Update by Lee Miskle
Dec 09, 2018 12:18 am EST

I will await your response !

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10:12 am EST
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JustAnswer I am being charged for a membership that I didn't ask for

I asked a question about a furnace and never received an answer. I thought I would be charged five dollars but I was also charged a membership fee even after I cancelled the service. I want my money back. You can check your records to see when I called you and when I cancelled. I expect a response back promptly. Thank You Tim Kelly PS your web site says my complaint is not long enough so I am adding to it and making copies of everything for further use.

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3:53 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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JustAnswer I wanted help with a question with my new IPAD

I wanted help with a new IPAD I had just purchased from Apple Store, as I had downloaded all info from the old IPAD into the new one. I left the Apple Store and later had an issue that I could not resolve and the "Justanswer" popped up when I had asked a question online.
I was asked for $5 into their account and was advised my $5 would be returned to my account once the issue was resolved . One day later they took another $54 out of my account.
I have since cancelled my card and reported to my bank to follow up and recover my money.
Can you advise how I can get my money back?

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D
10:02 pm EST
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JustAnswer I am being charged $46 a month by your company

This is a complaint about your own company! I am being auto charged $46 a month by your company and it better stop immediately. I asked for immediate suspension on this well over a month ago and I have been charged now 2 times and I will not put up with this. I better be getting a refund from you. I will be filing a complaint with the BBB. All of these wonderful raves about your services and this is NOT what I see...Diana Tomlin [protected]@yahoo.com

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J
7:59 pm EST
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JustAnswer advice I didn't want

I was lead to justanswer.com thinking it was a free service, I suffer sever depression and panic attacks. Immediately after asking my question I realized I had made a mistake and made repeated efforts to stop justanswer from continuing. I got the shock of my life today having been billed twice by them. I wrote my complaints on their website and hope they are trustworthy. It appears their page has been carefully structured to trick the unwary. They go ahead and have you ask the question before they tell you it's going to cost money. I thought I had cancelled my question but they just went right ahead. I haven't even looked at the answers to show I don't want their service. I advise anyone who has a question for them to be particularly wary.

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B
11:30 pm EST

JustAnswer unauthorized debit card purchases

on sunday 11/25/2018 this company took out 3 different amounts from my debit card and I want my money back in the amount of 5.00 dollars, 39.00 dollars, 31.00 dollars I want all my money refunded asap I am not happy with the service I received as they did not help me at all it felt like a scam and ifeeled I was ripoff by this company all they did was take my money and provided no service I want a refund of 5.00 dollars, 39.00 dollarsand 31.00 dollars they only said they took ou 5.00 dollars but it was more than 5.00 I want all my money returned I guees you cant trust anyone now days

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M
9:41 pm EST

JustAnswer lg technical assistance

I contacted lg about a problem I was having with my lg dvd micro hi fi system model no fb1631. I was happy to pay the original 5.00 quoted. But as I got further into my inquiry I discovered these extra charges. At this point I closed down the site. I now find I have been charged $54.00 through my pay pal account. I would like a refund please. I am being told my inquiry is short on information the transaction number for pay pal is 8b1960823e828630p

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Update by mavis sharples
Nov 21, 2018 9:42 pm EST

what else can I say?

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D
4:59 pm EST

JustAnswer unauthorised purchase on my credit card

I used your service on the 22nd Aug 2018 for a one off question. Which I was charged $80 for. I then was charged a further three charges of

$5 on the 22 Aug 2018

$100 Sep 12 2018
$100 12 Oct 2018

I am asking for these funds to be returned to my credit card as I did not authorise transactions...……………………………………………………………………………………………...

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R
6:16 pm EDT
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JustAnswer unethical behavior

I was originally told that I would get my $5.00 deposit back if I wasn't satisfied. I never did get an answer to my problem and was told I wouldn't have to pay the $64.00 for a technician. I did get a $5.00 refund on my Visa on or around Oct. 20th. The $64.00 was never approved on my account and it therefore disappeared. But on my account on Oct. 29th. I was billed for the entire $69.00. What in hell is going on. Do I need to cancel my account so that you won't get paid. I need feedback quickly or I will phone Visa and inform them the charge shouldn't be there.

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9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir / Madame, I am extremely unhappy that I have been charge by JustAnswer for the full fee (as well as the £5 trial fee) when I tried the service for 1 week, for £5, however I cancelled the service within the week as it would be cost effect for me to continue, however the £40 monthly charge has come out of my account (26th Oct) 4 days after I...

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K
8:10 am EDT
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JustAnswer iphone / apple id

I had forgotten my apple ID, so I requested your adviser to help with this. He was very polite and helpful, bfter many abortive attempts, he admitted he didn't know the answer and would go and ask someone else. This other person was equally at a loss to help, . We tried many methods. Resetting the APPLID password, resetting the SUM UP password etc. All to no avail.

I would like a refund please.

kEITH sMEATON
Sort code :30 94 38
Acc: [protected]

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9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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JustAnswer fees

On the 12th of October having a problem with my computer I logged on to Just Answer, I was asked to pay a $5.00 fee for assistance, which I was happy to pay, however as the answer I was given did not help me I logged off.
I have just received my Visa account and note with dismay that I have been charged $74.00 for Tech Help, I did not get to communicate with a technician. Further to this I note that I have been charged a membership fee of $89.00, I was not asked if I wanted to be a member and indeed do not.
I would therefore ask that these sums be credited to my Visa card forthwith. I have found this whole episode very upsetting, being an older person I certainly can not afford this money. Also, I hope that by sending this report I am not going to be charged a fee.

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12:43 pm EDT
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JustAnswer you ruined my files

I called for help. I paid $25 and $39. Not sure why. I should get my money back. I couldn't get my email anymore and by the time they were finished, yes I can get email but in the meantime, all my other files were erased. I have to apply for forgot passwords, put in new ones for everything. Notes is an app which I had years and years of information in them, vital information that I literally consult on a daily basis. By the time they were through telling me what to do, I lost the information on my cell. They said, do this on your iPad. Are you sure? Because it's the only copy left. Yes. I did. iPad no longer had any notes. It's ok it's on the Cloud. Hook to your iPad to the laptop. I did. Those notes, the very last copy, erased. I've checked the cloud since, and yep. Erased. And I paid you for this? Inept, not helpful. Then I got disconnected. The first thing they ask when I get my call through is, what is a good number to reach you if we get disconnected? I told them. Did I get a call back? Of course not.
Yet I looked at my bank account and yep. You took my money.

Your experts are inexperienced, inept, fumbling idiots. Wait. I do have my email now. But in the meantime they removed some critical information.

I am NOT happy.

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Update by Bobbilaird
Oct 30, 2018 12:47 pm EDT

This was a waste of hours of my time.

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all JustAnswer contacts
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

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