JustAnswer
Reviews and Complaints

Why does Just Answer keeps charging our Corporate credit card for unauthorized charges. There was a question someone submitted and paid the $5 charge, however an "expert" never got on to answer the question, and was disconnected. The corporate credit card was charged an extra $10 for the expert. Now, six months later, our corporate credit card is being charged again $34 for no reason. Please explain what this unauthorized charge is for and issue a refund.

On 8 October I was charged $5 for a Deposit, which was never returned as had been promised and $54 for Tech Help which I never received.
The charges were made to my Mastercard **********3200
Please refund as soon as possible.
Innes Hutchison

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I was given a refund on transactions [protected] for $5 and [protected] for $31 as I wasn't satisfied. However, requested a refund for the Secure Remote Assistance I was charged $39 for. When your "Secure Remote Assistance" person called me we got disconnected. A second person called me and she hung up on me after she said she couldn't make out what I was telling her. No one called me back after that so I didn't get any "Secure Remote Assistance". I am therefore asking for a refund of $39.

MR Glenn gilongs treated me very rudely, I was accused of asking questions and than refunding after receiving answers which is not true, he started giving me attitude and I refuse to use him as my tutor, in fact I asked for someone else to help me and he took my order instead which is very disrespectful, I hate JustAnswer, the refund also happened for a resosn, I used Mr Glenn once and he was a bad tutor, he didn't care to explain while another tutor did, I tried placing another order for another tutor and he still took me instead of the person I put in the message box, I am very disappointed and wish for this tutor to be removed for not following his correct job, I didn't ask for Mr Glenn I asked for another tutor and this is what happens, than I ask for another tutor and he said "PLZ POST YOUR QUESTIONS RIGHT NOW" that's unacceptable and when I asked for another tutor he just picked me up again and than k requested another and he still took me, it's very annoying

Justanswer NZ has made un authorised deductions from my MasterCard account.

About 2 years ago I obtained legal advice. This was paid for. However on 16 July 2018 monthly deductions started for an initial 'lawyer' then for 'membership'. None of this was solicited by myself. I request/demand that all the payments specified below are immediately credited to my MC account

Bruce Mason, Ranfurly 9332, New Zealand. 25 October 2018

All communication to me at:
[protected]@gmail.com

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For Justanswer, these transactions were made on the 16th July, 23rd July, 23rd Aug, 23rd Sept and 24 Oct 2018

Purchased
Processed
Card
Description
Credits
Debits
23 Oct '18
24 Oct '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
 
$79.00

23 Sep '18
24 Sep '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
 
$79.00

23 Aug '18
24 Aug '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
 
$79.00

23 Jul '18
24 Jul '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
 
$79.00

16 Jul '18
17 Jul '18
8066
JUSTANSWER *LAWYER [protected] CA
 
$64.00

I needed an answer. I was prompted $5 to continue. No where in clear language did it state that another $23 Would be taken without my approval for the person answering my question. I made sure not to click on anything that stated "free trial" thinking, in the end, I'd only be charged $5. The $23 was not stated clearly enough for consumers to understand. This website then tried to charge another $28 for some other unknown reason, but my pre-paid card denied it thank God! This website needs to change the shady way it does business. Another thing is the fact that the "customer service" employees can barely speak English. I think she said I was getting a refund, but I could barely understand her poor English.

I was forced to use your service when I had problems with my computer. I paid you $31 for that service. I did not agree to join your organization. I was charged for the membership this morning and I want my $46.00 back. In addition I am not going to pay you for this service. Just refund my money and cancel my debit card in your system and cancel any membership to your organization.

Jackie Tresler

I joined under a 7 day trial period.I asked a question about my boiler, paid £5 and then waited and waited for a response.i messaged your expert on numerous occasions and was promised a response within a timeline.The timescales involved were never met.I was continually requesting some feedback all to no avail.

I did message that night saying how disappointed I was and that I wouldn't be joining or using you again.i now find that on 5th October you have now taken £25 from my account.if this is how your business model works then I would suggest that it is not very ethical.

I am not paying for a service that I did not receive.i have again logged on to your website and cancelled my membership.i have also requested that you refund the £25 again with immediate effect.

I note looking at various trust pilot websites for website scams that your website has been mentioned on numerous occasions.

Please would you acknowledge this message with an email to myself at tim.[protected]@imperialcars.co.uk, together with your confirmed action.

Thanks

Tim woods

I signed up to JustAnswer a few weeks ago and asked a question. I got a pretty useless answer. The deal was that you could cancel membership after 5 days, which I did. I have now discovered that JustAnswer has taken over £30 from my bank account. I have tried to follow their website instructions to check whether they did cancel my account, as I had thought I had done, but there is no way of doing so. So I have been scammed by JustAnswer for over £30. And I cannot find any way (a) to get my money back and (b) ensure they will cease and desist from raiding my bank account.

i submitted a quesion to "just answer" and they connected me to someone else without telling me i had to pay for it. All it said was i had to give my credit card number for a fully refundable $5.00 deposit. It gave another option for a $35 call to the mechanic which i declined. I noticed it charged me for the $35 anyways, but I let it go giving them the benefit of the doubt (maybe i missed a detail, not the end of the world its $35). Now i see a pending transaction on my credit card from "just answer" for an additional $55.00 which i definitely did not consent to. Had i known I would have had to pay for their services i never would have considered using them, as it would cost me less to call a few of my friends who are all mechanics, or just straight up taken my car to the shop instead. I used the site merely out of curiosity, to try to research the symptoms of my car online, and now somehow im ending up paying $95 for something I pretty much knew the answer to already.

I paid for an answer to my problem with Internet America Airmail. I could not get on because I cannot remember the old password. I have tried over and over. I paid the company to find an answer and one was not found but later I received a text telling me that they would work further but for another $47.00. I cannot afford this and am missing many very important emails. I would like a total refund of every dollar I paid in order to get help, of which I received none

Although they have refunded me with 30 pounds paid for a service, I did not receive in a proper manner, they refunded to my bank card registered on the website, but this card and the account had been closed by the bank and the funds are now nowhere.The justanswer keep telling me that their payment processor shows successfully refunded and the funds has gone to the bank...on other side the bank tells me that the funds will bounce back to the sender, as there is no more bank account where the funds to arrive in...

This happens since more than a month and the issue isn't resolved at all.The bank advised me to ask the sender to check with their bank to do a full trace of the funds, but they are refusing simply because they rely on their payment processor only...

On October 5 you debited my credit card in the amount of $A 67.00. I want to know why this has occurred? I did not authorise any payments to you whatsoever. I have never used your service, and have no intentions of ever doing so. I expect you to provide me with a refund accordingly, and defer any charges in the future. Please respond to this message.

David Stent
Australia

In early august 2018 I used and paid for a solicitor using your service... I never signed up for membership yet a £65.00 membership fee was taken by u from my tsb current account 03/10/2018

My name is Philip McGrade and my UK mobile Tel me is [protected]

My email address is [protected]@yahoo.co.uk

Please return this unauthorised debit from my account and any other unauthorised amounts taken from my bank account previously and remove any of my bank or debit card details from your systems.

Transaction ID
[protected]-327

I subscribed to this service (Transaction ID [protected]-327) on the 26th of July for 15 dollars which a paid

I was then deducted another 15 dollars on the 3rd of September.

I have just been again deducted the same amount today 2nd October.

The service is suppose to be one-time not a monthly subscription.

Please a rectify the anomaly immediately and refund the amount unlawfully deducted from my account immediately before I take any further action.

I advice the company to rectify this as it is tarnishing the image of your company worldwide.

I have noticed that you have submitted a charge back in 18 SEPTEMBER $ 71 and on the 20 SEPTEMBER OF $ 2.41 for a membership fee which I did not take up.
I had reply at the same time from you that you had cancelled all the transaction.

Please arrange immediately a refund to my CITI BANK CREDIT CARD THAT YOU CHARGED WITHOUT AUTHORISATION.

I have notified CITI BANK of your unauthorised use of this card.

Thank you,

Robert Lavigne

I was following a link from ms. Help as after their latest update install my desktop icons failed to load. It led to your web page which contained the ms acceptance icon so opened the page, paid the $5 asked for you to guarantee success of fix. On thay fee going through a page came up asking for $48 so I clicked out as appeared a phony to me as know m/s direct will help me as occurred when update was put on my comp.
26/09/2018visa purchase justanswer *tech help 4585-$48.00. This is a direct copy from my bank statement. I feel justifies $53 refund

Was charged 3 times totalling $120.00 for 10 minute chatbox with technician. I needed advice for recently repaired smart tv. I went to Samsung site and was mysteriously transferred to Just answer. They required a charge of $5, No info said that I would be charged further. I thought this was a site run by Samsung
They have since made 4 deductions from my card which has since been cancelled because of this scam

I tried using your question service and ask about a problem I was having. Your claim was to have an answer in 9 minutes. Well some 6 hours later, nothing. I cancelled my request and you refunded the deposit paid.
My problem now is that you have charged me for a membership that was NOT requested. Why would I want a membership when you could not supply the answer?
Please refund the $38US to my account.

JUSTANSWER *MEMBERSHP [protected] CA, US

That appears on my bank statement. 46.00 a month
Please understand -- I DO NOT use this service
I do not belong to this 'organization'. I do not want to belong to this 'organization'.
There is a mistake being made.
STOP charging me!
Also, it would be nice if you sent me the money you have ALREADY taken from my acct.
My husband id 90 and I am 81. Fixed income old folk do not need this kind of worry.