JustAnswer
Reviews and Complaints

I signed up for the seven day free trial and asked my question on June 28. I also canceled my trial period on that same day I didn’t notice that they took out $46. It said for a membership fee of which I did not sign up for I didn’t received an email saying since I was a previous member that I was charged the $46 membership fee. I last use this service years ago I was under the impression because it said a free trial that that’s what I would get, their actual advertisement is BS. I don’t even think it was a real lawyer that I spoke with let alone the $46 membership fee which I would never do. How do we get this feedback and how do we stop just answer from being falsely advertised, and just downright grimy can someone help me with this?

I used this service to ask a question and paid an amount which I understood was a one off payment but have had £45 per month going out of my bank totalling to £240 I don't know how to stop this and am getting very concerned.

I agree. the experts are often fake and use fake pictures against their own TOS.
http://tinypic.com/r/344bf2r/6

http://www.wellnesspunkt.info/

http://www.medel.com/vibrant-soundbridge-middle-ear-implant/

http://www.consumeraffairs.com/online/justanswer_com.html

http://www.complaintsboard.com/bycompany/just-answer-a102202.html
http://www.complaintsboard.com/bycompany/just-answer-02202/page/2
http://www.complaintsboard.com/bycompany/just-answer-02202/page/3
http://www.complaintsboard.com/bycompany/just-answer-02202/page/4
http://www.complaintsboard.com/bycompany/just-answer-02202/page/5
http://www.complaintsboard.com/bycompany/just-answer-02202/page/6

http://colombes-plombier.fr/
HVAC MENTOR BILLYS FAKE PICTURE FROM A FRENCH PLUMBERS AD!
BILLY BEGAN IN 209 WITH OVER 9000 ANSWERED QUESTIONS ALREADY!
2013, 4 YEARS LATER "BILLY" HAS BUT 9, 300!
EXPERT BULLYING AND PEER REVIEW ABUSE OF NEW EXPERTS TO ELIMINATE THE COMPETITION!
STAT PADDING VIA SHILLS ON SUBSCRIPTION AND SHILLS TO NEGATIVELY RATE OTHERS!
Peer review was a good idea, but some experts were colluding with others to eliminate the competition that way... on very thin pretexts.
alumalite /phil
Explanation That was way brighter than most of us here, including me. why did you opt out?
Phil/alumilite,

TO AVOID BILLY'S WRATH AFTER I WAS CHOSEN IN QUESTIONS HE FIRST ANSWERED !

This question below evidences billys ongoing campaign against me.

http://www.justanswer.com/hvac/7ep3s-fan-lennox-electric-furnace-model-es4-20-1- works.html

Months and 100 + specious and abusive negative peer reviews later, Billy again interjects while of course, being factually incorrect and proven so, then returns a 2nd time & harasses in public!before the customer and negative peer reviewed as well.

http://www.justanswer.com/hvac/7kzxb-first-problem-error-code-01-restart-when.html

SC Bar assn finds JustAnswer fraudulent, attempting to use doublespeak to deny a customer/client relationship exists
and JA pays us not the customers = unethical

http://www.scbar.org/MemberResources/EthicsAdvisoryOpinions/OpinionView/ArticleId/1211/Ethics-Advisory-Opinion-12-03.aspx

justanswer is not a private site, it says that in their terms of service. I made the mistake of using my wife's divirce lawyers name in my question (boy did she raise hell) but when i asked them to remove it, they did. I've learned not to include names and such in my questions...when i thought back on it, i realized how stupid I was...I use a encrypted name on JA and then use a real name in the question, how dumb of me, lol.

bear in mind the only person onformation that gets posted is the personal information you provide...if you leave names and such out of it, then there's no way anyone can know who u are.

Did you contact the state bar? I believe you can see on site where the attorney is licensed. His state bar would be interested in knowing this.

Wow, that is amazing.

Further:
I paid for this service using PayPal. A couple of weeks later PayPal contacted me and asked my to identify myself and asked if I was using a different computer. My PayPal account was restricted in the mean time. I identified myself and told them I had not changed computers and my account was restored. CONCLUSION: "Just Answer" has made and unauthorised 'assualt' on my PayPal account! I'm verry glad I did not use my banking account - and 3 cheers to PayPal's security system!

Original:
I have some old [protected]) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2010 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2011. Now it is April, 2011. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.

Just answers have taken £42 from my LTSB Credit Card without my permission, Lloyds told me the number to phone, [protected] but every day the line is BUSY . I WANT MY ACCOUNT RE-EMBURSED IMMEDIATELY.

I have been charged twice for $18 each time and do not know why. Who is charging me? I have tried 4 times to reach to reach them by phone but always get a busy signal. I want these charges removed.

To whom it may concern

The claims made from Intersek on this site are without any legal merit or subjective facts to support the same. They are in fact no more than ambiguous claims by a vindictive former client.

Our institution agreed to enter into agreement with Intersek and by doing so the requirements of international banking regulations required our legal staff to proceed with a Legal Forensic Review of the project with their managers. The client agreed to all the conditions regarding their obligations to enforce their agreement. The same client after given a lenient time in order as a show our good faith and patience on our behalf were unable to qualify for those obligations. Therefor no requests for funds arose to enforce their contract.

We again irrevocably disavow these defamatory statements made by Intersek against our institution and staff and are willing to defend our position.

I Remain
Ronald Prior Esq
Senior Legal Compliance Officer
The Fidelity Global Group Ltd

l beg to differ. l was introduced to Fidelity for a facility of 7 million USD.l was asked to pay 43, 500 USD which l was told the money would be paid into an Escrow and by their defination it would not be touch and it would be refunded whether the loan is granted or not, l was told its meant to prevent scam groups from fooling them and once they know your project is real, they would refund it.
l paid and also provide Air Tickets accommodation, food and transport including taking them to the famous slave castle in Cape Coast in Ghana.After taking a look at our project and meeting every other person involved and making all comments Mr Conlon and Miss Robson told me they were over satisfied.Mr Conlon told me if he were my father, he would have been very proud of me.On their arrival back home they sent a letter of intent in which everything we agreed on was changed.when l contacted them they cliam their views were not binding on Fidelity.they started asking constantly for us to pay for 1 million USD into an ESCROW account.we were alerted by an esperience finance person in Ghana who got into contact with them when my partner mentioned it to him.he later called us that they are a scam group.l wrote to them asking for a visit to the U.K.This got them angry and Richard Prior wrote back that my file has been closed.After speaking to Lynn Robson, they wrote back that my file would be opened on condition that l would not visit the U.K .After accepting it, they ask me to provide insurance Guarantee for 1l beg to differ.l and my company was introduced to Fidelity as been able to provide Funding for a project for which we need about 7 million USD.My project proposal was received by Yahaya Abubakari and forwarded to Lynn Robson to be forwarded to Benjamin Conlon. They reques for a conference call on skype on which Mr Conlon confirm there interest in funding our project. We were told to pay 43, 500 USD into an Escrow account with the promise that no one can touch it.we were also told that this money would be refunded whether we are granted the facility or not.we went ahead to pay this money in addition to providing Air tickets for both Mr Benjamin VR Conlon and Lynn Robson from the U.K and Durban in South Africa.They visited Ghana and toured our projects and were very satisfied .l remember Mr Conlon told me at the airport that if he were my father he would have being very proud of me.
When they got home every thing they said when they were in Ghana, they have disassociated themselves from it claiming it was not binding on Fidelity. The sent a letter of Intent in which they were expecting us to pay over 1 million USD again into an Escrow . We also read on the internet after a senior financial person in Ghana alerted us that its a scam..l wrote to them when they requested for 3000 British Pounds as a per diem for Mr Conlon only to come and read and explaIn the term sheet to us.l wrote back asking that l visit their office i0, 000, 000 USD without a term sheet. They later wrote to bring this whole thing to a close informing me l have lost my money. In the heat of the events l told them about payment l am expecting in November from the Government of my country for some works done.Early November they came back to me asking how much l was expecting as payment from government?.l played along knowing their intentions as they cliam they now want to help me in their private capacities and Mr Conlon and Miss Robson.l recently inform them l do not need their help.This is a sad case of a young African man who through difficult times would be made to part with over 50, 000 USD for a loan that does not exist.. l plan l would use my time for the world to know my ordel so that young Bussiness executives would learn from my experience.l have all conversations recorded both video and audio.l am attaching a picture that shows Mr Conlon, myself, Yahaya, my partner and Lynn Robson on their visit to Ghana. in the picture is Mr Conlon on the left, myself, Yahaya Abukari, my partner and Lynn Robson

I was searching for Canon printer technical help, and JustAnswer.com kept popping up as though it was a legitimate Canon service. After 4-5 attempts, I thought it was a Canon service, but now I know otherwise. I spent 2 frustrating days trying to get a solution to technical problem, and never did get the problem solved. In fact, it made the problem worse. And I lost $21 in the process.

We needed emergency vet 'counseling' - I sought on-line assistance, and found 'justanswer.com'. I was hesitant at first when the site required a monetary 'deposit'. I posted my question, and 3 hours later had not received ANY kind of reply. (I expected an almost immediate response, as it claimed to have 4 veterinarians 'on-line' when I posted my question.) The animal in question died. (it was an egg-bound chicken - had it been a domestic pet I would have sought a REAL veterinarian!)

I edited my post to indicate I no longer needed an answer, the animal died, and re-submitted my post. I STILL have not received a reply. After initiating a PayPal dispute, I did get a response that a portion of my money was going to be refunded.

I CERTAINLY DO NOT recommend this site. They are NOT prompt (or even timely) in responding. I will NOT seek advice/answers from justanswer.com again!

I contacted Just Answer.com to ask a medical question.I asked my question and paid $15 via Pay Pal, I was not only ask my telephone number AND my cell phone provider but also my email address.I was told in my "message" it would take "7 minutes until an "expert" answered my question and to "not leave the website page, we will notify you if an "expert" needs more time" Unfortunately "no expert was available" and I was left sitting in front of my computer screen for AN HOUR! When no email from an "expert" arrived I clicked the website off and went to paypal and checked my account low and behold the "good faith deposit" that was suppose to be PENDING was TAKEN OUT! So then and there I went to the resolution center to file a complaint.And then I see a message in a box asking me if I was having problems that I could contact "CUSTOMER SERVICE" 24/7.So I indeed contacted them and explained my situation, the man named "dave" did NOT speak English well (but of course) AND he was RUDE.I explained to him I did not pay to have someone blow me off and make me wait an hour, that I am a small business owner and I KNOW how pay pal works and something that is "completed" CANNOT be in a "PENDING" Status.. This really "confused" him and he tried to run around with me until I flat out called him a liar and DEMANDED my money IMMEDIATELY! He continued to try to "satisfy" me and tell me an "expert" would soon answer my question! lol I stayed on the phone with this man for 10 minutes going back and forth with him that "I am not satisfied and I have not received an answer" and that my question was a medical one and I am going to the dr in the morning anyway! I cannot WAIT 24 HOURS! (As this he said was their "policy") WHERE IS THIS LOCATED ON THE SITE!? NOWHERE! lol
He then proceeded to tell me "I will refund your money but it can take 3-5 Business Days" I told him I think not and that because I paid with PayPal and they took it out immediately they would PUT IT BACK RIGHT NOW! He stuttered a bit and when I told him I would turn them into The BBB AND PayPal his attitude shifted and he was VERY nice.. I requested a Confirmation Number and "Regretfully they do not have confirmation numbers but I could have his name and Employaa Number" Ugh, who doesn't use confirmation numbers? 0_o So I told him if I did not recieve my money in 15 minutes or less not only would I turn them into the BBB and PayPal but I would leave feedback ALL OVER THE WEB! So I bid him good day and hung up on Him.. Guess what? I GOT MY REFUND IN LESS THAN 5 MINUTES. IT CAN BE DONE!

If they scam you, CALL THIS NUMBER IT IMPOSSIBLE TO FIND IT ANYWHERE ON THE WEB!

[protected] It's 24/7

Conclusion: THIS SITE IS A SCAM BEWARE BEWARE BEWARE!

(All of this over $15? Yep... it's MY MONEY!)

They tell you that you have a 21 day trial but they charge for the first question. They do not make that clear. I will never use again.My question was about gps batteries and the expert told me that the battery was dead. I needed to know where to get a new one. They charged me for that useless information.

What? did you completely ignore the disclamer in the terms of service stating there was no confidentiality? The person you spoke with was likely not an attorney, but a paralegal. But as to your complaint, you have nothing to ### about. You should have read their terms of service. It explains all that.

Ridiculous Complaint...
You can get a "complete Refund" with a simple E-Mail or using the "Help" Section on the Site
What's more, your Credit Card Company will help with the Complaint
Not to mention "no one" MADE you complete the Transaction
Try maintaining your sanity & take care of your Personal Finances

My experience is that they didn't answer my question completely, but I eventually paid realizing I needed to find a new expert and could sign up for the unlimited questions plan that they advertised. On the very first question I had (which by the way was the same question initially asked but further refined to try and get just my question answered) I get a response saying that my price offered is too low. So, even though I'm paying for unliminted questions, they are trying to shake me down for more money immediately.

My experience is that they didn't answer my question completely, but I eventually paid realizing I needed to find a new 'expert' and could sign up for the 'unlimited questions' plan that they advertised. On the very first question I had, which by the way was the same question initially asked but further refined to try and get just my question answered, I get a response saying that my price offered is too low. So, even though I'm paying for 'unliminted' questions, they are trying to shake me down for more more immediately.

In case you are interested you'll be happy to know googling [as with Dell or HP or IBM or Bigpond or Apple Support (of those I
checked)] does not throw up an ad for Justanswers, whereas googling Toshiba or Acer or Microsoft or Gmail or Hotmail Support does. I suggested to Microsoft that they sue them for using a copyright/trademark name; Toshiba said that they could do nothing about the Justanswer website as it was in the public domain.

Dear cathie59,

I want you to know how sorry I am to hear about your chicken. I'm Nick and I work for JA. I know how devastating the loss of an animal can be, and though this was not a "domestic pet" as you had stated, it is no less important. Please know we are all truly sorry about what happened.

Though I am happy to hear you have received a full refund, I am not satisfied knowing you did not receive an answer. I have brought this to the attention of our team here at JA and I can tell you we work very hard to make sure all of our customers receive a fast answer.

I would also like to share some information for others who may view this thread regarding JA's policy about emergency situations. Though we try our best to help everyone who comes to our website, the site is not the appropriate venue to deal with emergency situations.

If there is anything I can do please don't hesitate to send me a message. I'm here to help.

Best,
Nick
JA Help

Bought a Graphics Card from Best Buy to run dual monitors on the computer. For technical problems it said to go to www.pny.com which directed me to Just Answer.com which was a big mistake and is a scam. With a little persistance they solved the problem but Just Answer signed me up for a yearly subscription of $28/mo which I never signed up for, I needed the one time help and that was it. It was 4 days later that they notified me that they were going to bill me monthly and I had 2 days to cancel. Now in the process of reporting them to the BBB. Credit Card Companies cannot cancel the subscription without a cancellation # from Just Answer. I do not recommend to anyone to use this website.

I asked a vet question on "Just Answer" and agreed to pay $15 from my debit card. However when my bank statement came in I was charged $53.50. They refunded $15, but they still owe me $38.50. I would never agree to $53.50, because I am disabled and I live on a very limited income.

Hi Mike,

It was good speaking with you today. Based on our conversation it sounds like our support team was able to resolve this issue for you. If I can be of any further assistance, please let me know.

Regards,
Ethan
Customer Service Supervisor, JA

Same thing happened to me. They are not returning any emails with an explanation why they took the money from my account. Service was unsatisfactory firat time round and now this.

We have also had the same thing happen! Only used them once (last year) and they had been taking unauthorized payments of around $85 out for the last 6 months. Our only authorized consult was in April last year.
Contacting our credit card company for credit card fraud.

call customer support ans surely ul get a refund