JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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ongoing unauthorised debits from credit card
I went on the Just Answer lawyers website in July 2011 after a charge of $36.00 billed to my credit card i received a satisfactory answer to my question, however they continued to debit $36.00 each month there after, something they had no authority to do and I had asked no further questions of them. I am trying to get a refund from them but really don't think I will have much luck they are internet rip off merchants...Oh but their offices in San Francisco look amazing from what I could see on their web site internet fraud has paid off well for them.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorised credit card withdrawals
I asked a question on the justanswer.com website and and paid via credit card the £28 fee via credit card. A few months later I saw one of our credit card statements and justanswer.com had been taking unauthorised monthly payments of £28. We then noticed the company listed on Scam watch websites with the complainants all reporting the same unauthorised payments.
The complaint has been investigated and resolved to the customer’s satisfaction.
WARNING ! justanswer.com takes your money even id your not satisfied !
Unauthorised credit card debit
an unauthorised amount of $46.00 has been deducted from my credit card information was sought on an internet search for a new printer the information given was unsatisfactory as it was only information freely available on other sites and unhelpful in a technical fashion which was necessary in this instance therefore no authorised payment was made
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorised charge
I used this service once only approximately 3 months ago and just the other day I received a unauthorised transaction from account [protected] justanswer *advice. This was for a charge of $36 and was definitely not authorised in any way.
My bank has been informed and a fraud complaint has been filed.
I have tried on several occasion to contact this company to get my refund and I keep getting no where. There is no contact number for this country and I wouldn't be surprised if the number on the site is fake. When trying to email them the website just keeps going in circles and basically crashes.
I demand for this site to give me my money back and delete all information in regards to me, including my bank account details.
I have now since seen several complaints online about this website.
Do not trust this service! They are fraud!
The complaint has been investigated and resolved to the customer’s satisfaction.
this comany Justanswer *Lawyers have made 3 transactions on my bank account and I don't recall using they service at all. This company is a fraud company and I demand my money back. Is there somewhere we can get our money back $381.00 Australian dollars. What kind of website is this and where do they get our bank details from. Can someone close the website or investigate futher.
I asked one question . never got an answer and never agreed to pay. They took £47 and they keep taking the money every month. These people are criminals pretending to be lawyers. Stay well clear of them they know nothing theor advice is worthless and once they have your card details they will keep takling your money
disappointed with service
Incompetence prevents this company from achieving their potential so I'm hoping that they will use this rant to improve and become a useful service. First, it would help if they were more honest, direct, easier to understand and did not try to trick people into signing up for the monthly service as well. Their web pages are confusing and or tricky (you can easily sign up for the monthly service without realizing it as many on this board have complained about) One number for customer service was wrong but I found another that worked. Whew! Customer service is one of those third world places where everything is scripted so it was difficult to get a message across, especially when one is already frustrated. But I should note that as of this moment, it seems they were able to straighten everything out and cancel the question/charge so a little grousing about CS's ritual does not indicate a serious breach of their responsibility. Folks in North America calling in the afternoon should understand the person they reach is working the graveyard shift! Try calling in the evening and you get much brighter service.
One area they could be honest about is whether or not legal questions are answered by lawyers (as they seem to suggest) or paralegals. One wonders why a full fledged lawyer would waste valuable time trying to make 30 bucks. I doubt they do. But I can see paralegals being interested. I would still have gladly paid the C$44 for a paralegal opinion (on Right-of-Way question) so why wouldn't they just say so.
Well, I hope this little rant helps both JustAnswers.com and potential customers avoid unnecessary pitfalls. The service is potentially valuable for both parties and shouldn't be spoiled by glitches, misunderstandings or whatever. If there's any problem with the cancellation/refund, I'll add a comment below or edit this entry. GLTA
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you about Ja I thought it was a good site at first. But later I found out the Doctors are not real. one of them is a Receptionist
in a Doctor's office.she does have a Ba but when there picture shows doctor that is what i expect to get. Not a low person. guessing at how you feel. Even the pictures are fake. not the person. Ja does not check them out that good. I only asked a few questions I got a pasted answer. at this point I jerked my account. I hate fake people.
still being direct debited. for services I have only used on one occassion.
I used this service on one occassion 16/12/2011 and have had my credit card debited on two occassions. I was debited $18 on 16/12/2011 and now again $28 on 16/01/2012. I no longer require these services and wish to be credited for money that was debited for no reason...
a total scam that can cost lots of money
This company is a classic Internet scam that pretends to offer expert advice on dozens of topics for a small one-time fee. The company then coverts the customer's credit card access to a monthly "subscription" and bills the credit card every month.
The "customer service" links are designed not to work. The "contact us" link is a fake. The "experts" are often wrong or are simply phonies.
There are hundreds of complaints on the Internet about justanswers.com
This is one of the most blatant and cleverly-designed scams on the Internet.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just answer is ok yes it cost a lot. Do you know what expert you are getting no. But if you need to just to chat it's a good site. It helped
my wife a lot. the experts are not real I believe they are not real Doctors I can't prove this but no real doctor will be on this site as long as they are a day. I also can't see any real doctors siging up to be a expert on this site. please correct me if I am wrong. my wife has spent some where between 2500 and 3000.00 .Now just answer has been there for us they have heart. I have money refunded back to me. so i believe there is some honest folkes on there. Also if they are real Doctors they would put there real schools and certificates on there profil. pictures are not real. That I know for sure they are from photo stock. so If you need a friend pay one from this site.
keep taking money from my account
I paid £28 as a one off payment but every month they take £28 out of the account. I now request that you cancel this payment immediately [protected]
I have just discovered that justanswer has been taking £26 per month from me since October 2011 without any authority. I have never signed up, I tried to log in to what is meant to be my account today and the auto response tells me I need to click a link on the email they sent me. They didn't send one because I didn't sign up. Have notified my bank. Anyone know how to get this organisation to return my money and how to report them? And hilariously, they are advertising at the top of this page that they have 8 scam experts online now to answer my question about how to deal with their scam!
charges
I consulted justanswer *lawyers in october about a copyright matter in connection with a book I was writing. Their representative answered my question. I was satisfied with the answer. I paid the & pound;4.00 *promo fee and an extra & pound;1.00 because I was satisfied with the service. On october 10th & pound;21.00 was taken from my bank account. A further & pound;22.00 was taken on 14th october, followed by another & pound;4.00 on october 18th, & pound;22.00 on november 15th and I have just discovered another & pound;22.00 was taken yesterday. I don't know what can be done about this. I have tried to find out why I am being charged this amount every month but I have not had any replies to my emails. I am now getting in touch with my bank to see if I can stop the payments. I suffer from multiple sclerosis which confines me to my home, especially at this time of year. I live on disability benefits of less than & pound;800 per month. I really cannot afford to lose this money. I think it is disgusting that these people are allowed to get away with this kind of scam and, judging by the number of complaints i've read on here, i'm not the only one.
unauthorized charge
I only used ' justanswer'once sometime in June this year, and $46 had been charged as agreed for the service on 29/6/11. How dare you keep charging me $46 monthly on every 29th of each month, i.e. $46 on 29/7/11, $46 on 29/8/11, $46 on 29/9/11 and $46 on 29/10/11. Your ref. : *Doctors [protected] CA. I am now demanding that you refund the 4 extra month...
Read full review of JustAnswer and 27 commentsanswer to a question
I asked a question about forwarding existing mail from an old email account to a new one. From the answer that was given to me, the "expert" assigned to me spent no longer than 10 seconds on a google search literally copying and pasting what he found into his response. This information did not answer my question. It was clear from his response that he didn't spend any more time on the google search than he did reading my question. The expert, who's username is "dimmusacio, " ended our correspondence accusing me of not clarify the fact that I wanted to transfer existing mail rather than new mail even though the first sentence of my question began with "I'm having trouble forwarding existing messages from a gmail account..." Mr. dimmusacio certainly lived up to his name. He turned out to be quite dim indeed. Justanswer.com then charged my credit card before I had accepted the answer. I definitely would not recommend justanswer.com to anyone interested in solving problems. However, the customer service representative from justanswer.com that I spoke with regarding a refund was very pleasant, polite, and wonderful to speak with.
The complaint has been investigated and resolved to the customer’s satisfaction.
charging a second time.
I was led to believe that I was charged $38.00, a one time fee for the month
of October. They would answer any legal questions pertaining to the original problem. I deposited my money from my paycheck today & there is a debit pending for $38.00 which did not authorize! I will be contacting a lot of people about this because I do not have an extra $38.00 plus the overdraft fees this will cost me!
no answer received, payment deducted from bank
On the 25th September I had a problem with my webcam on my Toshiba laptap while I was talking to my daughter on skype. The laptop was only bought 3 weeks earlier. I went onto the Toshiba helpline website and was transferred to the Justanswer website. I registered my request for help and explained what I was looking for help with; I had a reply to say an expert was waiting to answer my request and was asked to pay £17 by way of credit or debit card and it would be deducted if the answer I received was helpful, as I needed to know how to put my webcam right I agreed. When I came to pay I had a red note saying that my payment had not been accepted and try again, which I did, this time they asked for £28, again when I came to pay I had a red note saying that my payment had not been accepted and try again, I decided not to try again and closed down the internet. Today 4th October, I received my bank statement and lo and behold Justanswer have deducted my 2 payments of £17 and £28 but I have not received an answer from them nor did I go through any authorisation of my payment. Toshiba should be ashamed of themselves for redirecting their helpline website to Just answer. I now have to find out how I can receive a refund of the £55 - that will be fun - Toshiba complaints here I come. The only expertise Justanswer has is taking money!
Hello Alison,
I’m sorry for any confusion. I think you may have misunderstood our site’s deposit system.
You chose the option to prepay a fully-refundable deposit when you initially asked your question. This deposit allows you to view your Expert's answers and continue corresponding with them. The Expert isn't paid with your deposit until you click a green accept button on one of their answers. We only ask that you do this if you are satisfied with their answer.
If you don't get an answer, JustAnswer(r) will issue a refund of your deposit at your request. If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.
You can request a refund on this page:
http://www.justanswer.com/refund/refund.aspx
Regards,
Ethan A
Customer Service Supervisor
JustAnswer LLC
I would suggest not using this company that uses unfair prac. with your credit card
I received medical advise from this company with my agreement to pay $25.00. They placed a charge on my credit card for$50.00. I have sent them three e-mails about this over charge and ask them to refund my account for the $25.00. I have given them 24 hours to respond to my complaint. They will not contact me about this over charge. I have also been in contact with my credit card company. It takes many weeks to complete this process. I would suggest not using this company that uses unfair prac. with your credit card.
Hi Balare,
I am terribly sorry for any inconvenience this many have caused. I'd like to investigate this matter for you personally and work with you to find a resolution. I have sent you a PM with my contact info. I look forward to hearing from you.
Regards,
Ethan A
Customer Service Supervisor
JustAnswer LLC.
They wouldn't provide me with what they advertised unless I paid for an additional service. I was only able to get a complete refund after I contacted the Better Business Bureau. Stay away from this company!
charges
On 24/08/2011, you charged me £42. I have since cancelled all further requests for assistance from justanswer. Please take the following action:
1. Refund the £42, for which I received no assistance whatsoever.
2. Ensure that your records show that I have cancelled all further contact with justanswer.
3. Confirm, that the above 2 requests have been actioned, in writing, asap.
Thank you for your assistance in this matter.
J. O. Walsh
The complaint has been investigated and resolved to the customer’s satisfaction.
I check my mastercard today I see you took $468 out my account I didn't authorize this please could you transfer the money back in to my account thankyou
never agreed to monthly credit card invoicing
Wanted to research strange smell from my new Chevy Traverse. Just Answer indicated "unlimited" inquiries for only $18.00. Well I only wanted the one question answered. Did get one a week or two later. But it was worthless. Worse yet, I noticed monthly credit card invoicing of $18 per month after 3 months had gone by. I dare you to find a phone number on their website. But here it is [protected]. I was transferred to someone in India who promised me a refund of this month's credit card billing. I'll wait and see. No where did they ever reveal that if you signed up that you'd be automatically billed monthly. 1) Misleading use of Credit card 2.) Useless answers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not request a follow up answer to my question, so i did not agree to a membership .can you please stop my membership now .thank you
continualy wihdrawing subscription fees even after I notified them to stop
I had recently purchased a uniden home phone with 2 additional wireless handsets. One of the hand sets did not work when I tried to register it to the base. The retailer could not help and I could not return it to them because I was informed that although I had purchased it only two weeks earlier it was my responsibility to return it to the manufacturer for repair. I thought that I could get an answer from the JUSTANSWER site. I read the terms and conditions and it briefly stated that they had experts in every category that could answer any question. My understanding was that you asked a question and it would be directed to an expert in that field. This expert charged a fee for providing an answer. An answer would be provided within a set period and if your answer was not satisfactory, then you did not have to pay the fee. After about a week I still had not received an answer to my question. I was surprised to note on my bank statement for that month I was charged a fee of $18.00. I re-entered the site and told them about my situation. I also filled in the unsubscribe link on the web address page. I have tried twice since and they are still withdrawing a monthly fee of $18.00. I cannot get them to cease withdrawing money from my account even when I told them that the service provided was terrible.
The complaint has been investigated and resolved to the customer’s satisfaction.
excessive charges
Having contacted this company to diagnose a dishwasher problem they finally stated I needed a new electronic control panel after having me try several suggested remedies. Today I received my credit card bill with $85.00 charges. The part cost $106.52 which I installed myself. Bottom line: They charge you for each suggested remedy even if they don't solve your problem. This is a rip-off as I could have had a technician come to my home and install the part for less money. DO NOT use this service unless you don't mind having excessive charges with no positive results. NEVER AGAIN!
What is your telephone number for customer service? Excessive credit card charges have been made to my account and I want this to be resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sought advice for a washing machine fault in December and agreed to pay $29. the unauthorised payments have continued for another 3 months. can you please stop this.
thankyou
Daniel
To stop this unauthorized payments you can contact to the consumer voice and register your complaint online. For you its important to stop this payment. Consumer voice will response all your queries and provide full guidance.
Website: consumer-voice.org
Toll Free Number: [protected]
Thanks
my dog
Aug. 17, 2011
Dear Sir/ Madam:
I would want to ask your help about this internet site justanswer.com Today, I searched for expert/veterinarians because I wanted to ask a question to a vet re: my dog 's diarrhea. Internet site displayed just answer.com and they said they have legal experts who are veterinarians.They told me to give my question but before they can answer my question, I have to make a deposit and pay thru my credit card. They asked for my credit card no. which i gave them.
They made charges to my credit card no. and they got all my information, which included my credit card no.. Inspite of the money i paid them thru my credit card, they never answered my question.
In the site was a photo of a chubby lady by the name of joan, holding a dog, who claims that she is a vet tech. she said she will answer the question but she never did. I need your help because I know this is a scam. They steal people's money thru credit cards and they stole my identity too. (IDENTITY THEFT)
PLEASE HELP ME AND PUNISH THIS PERSON/S.! There have been numerous complaints about this site! please lock them behind bars. They stole my identity and they fooled lots of people.
Please help us all. I told them that I will expose them to the media.!
I asked them for a refund but then they locked me out of site!please help!
Please help!
thank you.
Sincerely,
Ms. Colvil
Hello,
I’m sorry for any confusion. I think you may have misunderstood our site’s deposit system.
You chose the option to prepay a fully-refundable deposit when you initially asked your question. This deposit allows you to view your Expert's answers and continue corresponding with them. The Expert isn't paid with your deposit until you click a green accept button on one of their answers. We only ask that you do this if you are satisfied with their answer.
If you don't get an answer, JustAnswer(r) will issue a refund of your deposit at your request. If you do receive an answer and it is unsatisfactory, you can ask the Expert for more help, ask for a new Expert, or you can simply ask for a refund of your deposit.
You can request a refund on this page:
http://www.justanswer.com/refund/refund.aspx
Regards,
Ethan A
Customer Service Supervisor
JustAnswer LLC
don't even get a glimmer of an idea to use this web site for expert advice
Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what...I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.
You didn't get scammed... all you have to do is email info@justanswer.com to request a refund or go to this page:
http://www.justanswer.com/refund/refund.aspx
When you ask your question you are notified that you are placing a deposit on the site which is refundable.
Perhaps you should learn to read before calling something a scam.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
Most discussed JustAnswer complaints
Clogged kitchen sinkRecent comments about JustAnswer company
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