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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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10:06 pm EDT
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JustAnswer Scam

I am reaching out today because I am extremely dissatisfied with the service you have provided. In the month of April I had utilized your medical advice as they were advertised to cost $2. Upon receiving some menial help from a supposedly qualified doctor, I was billed $66. Although grossly dissatisfied, I took the hit and neglected what was already a great fraud. I have not agreed to that amount, I did not register to an account on your website so do not have a membership, and certainly did not receive any terms and conditions through text/ mail or call any day, to confirm that I would pay such an amount. The only act that I posed was to provide my card information and phone number. Today, I was just billed another $66 and yet it has been roughly a month since I have used your services and I never reached out again to receive advice. Upon research on other customers' experiences on the internet, I realized that this fraud was made possible by the exploitation of desperate people looking for help online. Having realized you use intentional misrepresentation to lure customers such as myself, I am now writing to demand a full refund for the money that I was extorted by your business.

Desired outcome: Full refund of CA$130

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11:57 am EDT
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JustAnswer Monthly membership to just answer

On 28/05/23 I asked a question how to cancel My Heritage Subscription. I was asking this question on behalf of my 90-year-old brother, who cannot afford the Subscription. I was told I had to pay and clicked on the NIS 4 (Israeli Currency) link, which took me to a screen to insert my Credit Card Number, phone number and email address. I did not see any notification that I was signing up for a monthly membership. I submitted the form and the "Expert" sent me a list of phone numbers of My Heritage within a minute. I checked by Credit Card statement and was amazed to see that I had been debited NIS 178. I wrote to Customer Support explaining that there was a Billing Mistake. I received a letter telling me that I could cancel the monthly membership fee going forward, but I had to pay the for the current month. I am terribly upset about this experience and did not sleep at all last night. Just Answer is running a scam and I was tricked into paying for a monthly membership which I did not sign up for. On there form for the Credit Card Details a notification in bold red in 20-point letters should point out the monthly payment and the customer must approve in a checkbox that he approves. Your Company is absolutely disgusting. How can you build a strong Brand Image' operating like you do? Please refund my money that has been "taken" illegally.

Name: Avron Moss email" [protected]@gmail.com

Phone number: +[protected]

Desired outcome: Refund of NIS 174 (NIS 178 less NIS 4 for asking a question)

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1:24 am EDT
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JustAnswer Repair tv service online

It is today 05/28/2023 at atout 9:00pm.

I just discussed with a technician, he understood my issue and sent me to pay a fee before starting helping me with my TV issue. The fee suppose to be $1 and then when I entered my credit card the charge was $46! I declined and now my credit card was blocked by Bank of America and this is very annoying, It is very unprofessional. I tried 10 times to get back to them and they do not care, they just want to charge you a fee that was not the fee they promised at the start up: introductory fee $1 and $46 after if we accept to continue with a monthly fee. They apply the $46 right the way! You cannot talk or chat with them anymore unless they screw you for $46, I went to customer service/contact us to chat and explain my issue, the customer service after I typed my question said this: "this a pay per question chat, do you want to continue, yes or no, if you type yes they ask you again your credit card! If you type no, you get kicked out! IF THIS IS MOT A SCAMMING PLATFORM THEN TELL ME … WHAT IS IT? Be sure that you walk out immediately from those scammers who are claiming being a 5 stars website, it’s only a very weird con artiste type of platform.

Desired outcome: They need to return my money, and there is no phone number, only chatting that ask again money, it’s a real vicious cercle.

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Update by Marjan Svetko
May 30, 2023 2:00 pm EDT

It's amazing how the snake bites its own tail in this discussion. It's absurd, how could I reach out to you when I clearly said to you that I have no way to reach you on your site since you do not release your customer service phone number when I reach someone on CS by chat, it asks me for more money. I spent about another 30 minutes going through your terms and conditions to find a CS phone number which I found only under the cancellation paragraph. This hidden number somewhere lost in multiple paragraphs is [protected], and I want everybody in this same situation to know about it because there is NO reason why you don't display this important number if it is for some dark reasons.

I called there and a lady said that the fee of $46 was never charged. I went into my banking account again and like last time, I am seeing $46 charged to my banking account under the term "processing". Either way, it will not show afterward or it will be charged anyways.

The final point of all this is that even if I am not charged at the end, or I am charged anyways, it shows that the first real impression, is that we are charged $46 in our account in a processing manner. It is very uncomfortable to feel and stay in an expectative feeling. We try to get an answer and there is no way to reach you with a displayed customer phone number unless we go through all those terms and conditions pages. It is counter-productive to do that way and I urge you to display this [protected] number right away in the front of your introductory $1 promotion like this people can reach immediately your customer service by dialing the billing department. I will call back this department if I see that you actually charged me the $46 despite the fact that the CS lady said that I was not charged and I will write my concern in this site again. Thx.

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9:01 pm EDT
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JustAnswer Membership Fee

Joined 5/28 and cancelled that same day. When I signed up, it was said that it was a $5 posting fee and $46 once membership is renewed in a month. I got charged for both right away, when I asked customer service about this, they blamed me for not reading it right and that a free trial does not exist.

Not only is their signing up process misleading, their customer service absolutely doesn’t help whatsoever.

Definitely a scam.

Desired outcome: A refund

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9:39 pm EDT
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JustAnswer Subscription

I wanted to ask 1 question for a legal matter and they didn't really give a response "As they are not lawyers" I paid the membership fee and I had to sign for a month.
I've then been charged for 6 x months for a sevice I never wanted or had any intention of using.
I've tried numerous times to contact them and they just cut off the chat.
I feel this service is deceptive and a scam that needs to be shut down.

Desired outcome: I'm seeking a refund for all but the first month.

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7:51 pm EDT
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JustAnswer The Experts are fake like wikipedia

I asked for a cardiologist and the person who answered had broken English even in typing, obviously did not carefully read my question as he proceeded to ask me questions to which the answers were in the question I wrote. Then he recommended I talk to a cardiologist, so I clicked on his profile and he is only a MD, not a cardiologist and his name was supposedly Dr. Care. So, I'm paying to have people who are not experts in the field I asked for tell me absolutely nothing.

Scam.

Desired outcome: I just want to warn people, let just answer know about their fake expert, ut you can't complain to them. You get a bot that asks for more money.

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8:22 am EDT
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JustAnswer AskAntiqueExpert -11 May 2023

I have received a letter from my bank with a Just Answer report that I have constituted Friendly Fraud. I resent this description vigourously, especially from a company who is by all accounts underhand with their method of signing up unsuspecting customers.

Like other complaints Just Answer receives, study receive a £1 payment which by all accounts gives you a free trial, you then type in your question. As soon as you do this,I have now learned,they take a full payment and sign you up for a monthly direct debit,in my case of £24,none of which I authorised. At this point Just Answer request a description of the information to give to the Expert. I then received the experts text ,which showed a figure of £29 for the answer. I immediately texted him that I could not afford that. He replied that he didn't have anything to do with the fee,but it was very obvious that I said I could not afford his information,the thread of texts I have kept from him states "Hello,Ok,no problem at all. Kindest Regards, ...

The Expert advised me to call the Just Answer Customer Support Team. The call was answered by someone who was obviously in another country,the reception was so bad,I could hardly make out what she was saying and I had no option but to terminate the call as it was pretty obvious she couldn't hear me either.

However,later on in the afternoon ,regardless of our texts the Expert still went ahead and answered My questions, partly.No reference to the question regarding a Hallmark on silver that I own and how to get rid of built up silver polish,advising me to use Silver polish!.

I have an appointment at the bank tomorrow and will be taking the text thread of the conversation I had with the Expert. The Expert gave me his name,which shows clearly on his texts to me,but for protection reasons I have not named him in the complaint.

Desired outcome: Acknowledgment that I committed no Friendly Fraud.An end to this whole debacle,by removing the claim for £24

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9:13 pm EDT
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JustAnswer Just Answer fee

19 May 2023

My desktop would not open and in searching on my phone for answers I came across this site which looked as it it cost $2 to ask a question. On that page it did not mention the $70 which is why I call it a scam.

I paid the $2 by visa and then got a text asking me to text HELP or STOP. I couldn't work out where to go from there so texted STOP.

I then solved the computer problem with the help of a family member and so didn't even need to use the service. Happy to pay the $2 but not the $70.

I am very disappointed that even though I mentioned I was older generation and had difficulty with computers that they have so far refused to refund the $70 but I am going to keep on asking and copy this review to other sites to make others aware of this crafty way of making money out of vulnerable people.

Desired outcome: Refund of the $70

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Update by 1BCD1
May 19, 2023 4:48 am EDT

Thank you for promptly sorting out this issue and arrnging for a refund.

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10:47 pm EDT
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JustAnswer JustAnswer

Company is a fraud. Never once used their service yet somehow got charged $40 the last two months each. Tried to cancel the "subscription" and the chatbot on their website just took me to the sign up screen. It's a scam plain and simple. The only thing I can think of to get my money back is to dispute the charges with my bank and deactivate the credit card.

Desired outcome: I want my money back.

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10:45 am EDT
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JustAnswer Unaware of membership and charges

August 2022 I used JustAnswer services to discuss one single issue, paid 5 euros and that was that. Today I find out they've been charging me 49 euros per month for a membership I didn't sign up for. Last email I got from JustAnswer is from September 1st 2022, never have I been informed of being in a membership nor the recurring charges on our family credit card. I have not logged in nor used these services since August 2022. Contacted customer service and they only refunded me 3 months, I was charged with 10 months of a subscription trap, I never agreed to this. Please refund.

Desired outcome: Please refund.

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Update by Laura MV
May 15, 2023 7:35 am EDT

Thank you so much for solving this issue. I will definitely be willing to use these services again if needed.

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3:53 pm EDT
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JustAnswer Unauthorized credit charge

I contacted Comcast to cancel my service and was told to contact JustAnswer. Even though that was not the right direction to take I stupidly gave them my credit card before I figured out what happened. I contacted JustAnswer and they refunded my money. This happened in Feb/March 2023. Just recently, they charged me again in April. I complained to them about it. The response I received from them was that it resolved in March. I went back to them and told them I was referring to the April 1st charge, not February. Again they responded saying the membership was cancelled and the refund resolved in March but nothing about the April charge.

Desired outcome: Refund the $55.00 that is owed me to and to turn of the auto-bill.

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9:30 am EDT
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JustAnswer Just Answer

I paid for a one time 2 dollar fees to get some help to repair a dishwasher in November and the service forced me to get a membership (40$/month so 240 in total) until I realized yesterday on my bank account those pqyments. I don't remember ever accepting this in any way.

The membership information was hidden in an email with the password, as a dark pattern since, as a user, you only focus on your password information to get the help you need.

I have never had any email saying that my membership was being paid each month and I never pre-approved those payments.

My fault I didn't see those payments on my bank account before but gosh, what a fraud for a simple back and forth messages about a dishwasher...

Desired outcome: Reimbursement

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6:50 pm EDT
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JustAnswer Unauthorized charges for unauthorized "membership" in this on line organization

Went on the internet on 2/27/23 to get an answer to a veterinary question. The site looked like a single payment of $5 for a response. They wrongfully took my credit card information and issued unauthorized "membership" charges. I was charged a $35 membership fee for 3 months ($105) that I didn't notice until I checked my credit card used today.

Have filed a complaint with BBB today, May 2, 2023 seeking a refund of the unauthorized charges.

Desired outcome: refund

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1:13 pm EDT
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JustAnswer Trial Membership BS

This just happened to me today. They said $1 trial so I signed up to find they immediately charged me $34. Argued with the rep who said "we don't give trials"...ummmm I have the email from you w/the membership details (below). I forwarded to their email but we'll see. So pissed - what a scam marketing move!

Membership details:

You were charged the $1 trial price, which allows you to ask unlimited questions through 06/01/2023. Your order ID is ###, and you will be charged the $34 monthly membership fee starting 06/02/2023 unless you cancel. You can cancel anytime via the membership panel in the “My Account page” to avoid future charges. No refunds unless required by law.

Desired outcome: I want to be refunded my $33 (charged $34 but I agreed to the $1 trial membership)

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Update by Shannonispissedoff
May 02, 2023 1:21 pm EDT

Another note - this IS NOT a complaint against the mechanic that answered but the admin handling memberships!

Update by Shannonispissedoff
May 02, 2023 1:19 pm EDT

Just to note - I immediately cancelled after seeing I was charged the wrong amount. I do have the cancellation email as well as the email stating I was to be charged only $1.

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1:50 am EDT
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JustAnswer Just Answers Membership

Yesterday I joined Just Answers for their fully refundable $2 fee only to be charged $105 as well as the $2 fee that I agreed to. There were no obvious Terms & Conditions explaining this at all. And to add insult to injury the $105 turned out to be a Monthly fee.

I cancelled my membership immediately and went about trying to obtain a refund which not unexpectly they refused.

These people simply stole my money under false pretences.

Desired outcome: A refund

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10:58 am EDT
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JustAnswer Just Answer

Beware of this company. The $5 to “just” try the service is a scam, I noticed a $59 charge the same time as the $5 trial. I called customer service to find out why and was told by an obviously out sourced individual who sounded like a programmed robot! I used them for 1 question they would not refund the $59 even though I called within 20 mins of signing up. “It’s in the terms and conditions” is all they kept saying

Lesson learned stay away from these crooks

Desired outcome: Warning for others

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10:52 am EDT
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JustAnswer I never had service from this site and was charged $55.00 on 4/24/2023

AWH*JUSTANSWR [protected] CA

Im charged a $55.00 charge on my credit care and I NEVER used this company! I want this charge removed from my credit card... Otherwise I will have to go thru my bank to have this charge removed! It was charged to my credit card on 4/24/2023

04/24/2023 AWH*JUSTANSWR [protected] CA xxxx-xxxx-xxxx-7124 –$55.00

Janet.[protected]@gmail.com

Desired outcome: Please refund me my $55.00

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10:45 pm EDT
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JustAnswer Forced into a membership with an unauthorized charge

I asked about a question online and agreed to pay $5 to have it answered. Afterwards I check my bank account to find out I’m apparently also paying $69 for a membership that I didn’t even want nor sign up for. All of a sudden I have a membership account that’ll charge my card every month for $69. I would really like a refund for the $69 lost as I did not want a membership and would prefer to not be forced into one!

Desired outcome: Refund of $69 for unauthorized charge

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1:03 am EDT
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JustAnswer Just Answer

17th April I enquired about some antiques and was told my question would cost $2 which I thought was reasonable. That is all that is said; 'Your question will cost $2' — they lie and mislead you into thinking that is the full and only cost. I was immediately directed to the payment page where all further correspondence was ceased. I was then charged $2 and then another $92 monthly fee which I was never told about. Totally fraudulent.

When I followed up the customer care consultant referred to the payment page that some small text says you're signing up a reoccurring membership. That is how it is justified. When I enquired about how the sales consultants do not mention this membership and deliberately mislead you about the costs, my chat session was ended. Total scammers.

Desired outcome: Refund of the monthly fee I was not told about.

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JustAnswer Complaint

I had a potential emergency with my baby girl pet and looked online for the problem since it was a Sunday when my vet was closed. On one of the websites a bot pounced on me. I didn't know it was a bot and also didn't know it was a "service" called JustAnswer. It had a human name (Pearl Wilson), a human photo, and was styled "Veterinarian's Assistant". It told me it would connect me with a vet that would help (it never did) for $1.00 (fully refundable). I believed thus far that it was a real person and vet assistant and gave it my credit card info.

Then I received an email receipt saying I had two charges... one for $1.00 and another for $31.00 and that they were non-refundable. Around the same time, I got an alert that my question had an answer but I could not find it anywhere. So they never even delivered the product.

I disputed the charge with my credit card bank and entered a BBB complaint, where they finally admitted that Pearl was a bot after ignoring several questions from me about this.

Do your due diligence on this company and their practices.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

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