JustMyLook / Richdomar
Reviews and Complaints

Bought these Wahl clippers as a xmas present and when trying them they cut out 4 times in a few minutes. I have a new bathroom with new sockets and wiring but they kept cutting out. Sent them back and Justmylook returned them saying they tested them but provided no certificate of compliance so no provenance, but bizarrely they took the time to take photos of a hair and sent an email. Obviously there was a hair because we had to try the damned thing. Utterley despicable customer service and until I draw my last breath I will tell as many people as possible to avoid these bandits. They surely will go bust sooner than later if they are so desperate to cling on to a couple of quid profit instead of dealing with customers in a fair way. I cannot use the product as they are without doubt faulty and cannot sell them as at least I am bloody responsible. Vile company.

BEWARE SCAM AVOID!
Don't waste your money and buy from a reputable well known company. If something seems too good to be true it usually is and I wish I had read these reviews before buying from this cow boy scam site! Purchased some GHD curlers as a gift and unfortunately they were the wrong size. I contacted customer service and explained what had happened and that the box had been opened but that they were incorrect had been put back as was and I wished to return. I sent them back by secure courier at a £15 cost of mine which I was happy to pay as I had ordered the incorrect item. A week passed no refund so I chased customer service, I was advised that it can take up to 14 days to process a refund. I noted this as odd as their website clearly states please refer to our refund policy for returns which states- refunds are processed within 5 days. 2 days later I receive an email with 2pictures attached showing 2 strategically placed hairs floating on top of the box and some crock of bull text that since the items had been used they had could not refund. Oh and sit for the best bit if I wanted the item returning back to me I had to pay again! So now they were trying to charge me again and hold the product to ransom, Now had I been stupid enough to attempt to try and return a used the product I would expect to see the hairs wrapped around the wand not strategically placed on top of a hairbrush and a wand. Not only that but they were returned by courier yet the hairs hadn't moved in transit! I can not believe what a lying crocked company these people are and how they are even legally trading! If there was a problem on receipt of my return i expect to be contacted on receipt of the product not over a week later. And to send such a fake picture is beyond me! The product was about £20 cheaper than genuine reputable retailers and I wish I had known what this company was
Isle. Please spend your cash elsewhere they might be cheaper but there is a reason for that they are a complete scam and lie and don't want to know once they have your money. I will now be following this up with my credit company which I am so grateful I paid with and trading standards

i ordered hair straightners on saturday and i have paid through paypal and my bank and got no responce from you about the dispatch so i cancelled the order yesterday i
want my money put back into my visa card asap thanks regards mrs annie lannery please send me an email about this at [protected]@hotmail.co.uki want to cancel this order i sent this message to your customer service and the have not answered me

Purchased above product it has a defective top on shampoo bottle! They even asked me to forward a video which I did! They just keep sending a repetitive reply requesting I return product presumably at my own expense. As I have explained I use this product daily and have to screw too completely off bottle which is wasteful so how am I supposed to send it back?

I placed an order and i received an EMPTY envelope.I coul not belive it!i wrote them, send them pictures and their answer "The item left our warehouse so is nothing we can do about it"
THIS IS A SCAM.REPORT THEM, DON'T LET THEM GET AWAY WITH IT.
Is your money and your time.Report them, people!
Is our right and they scam people!
I can't belive that in 2018 a co.pany gets away with doing this.
There are hundreds of bad reviews, of people like me, but the company is still ok.

I honestly am so disappointed at the service I received from justmylook. As can be seen in the pictures attached, I placed an order for the L.A Girl pro matte foundation in colour Medium beige, however when my order came in this afternoon I received colour Beige which is not even close to my skin tone.

I feel really appalled by this and wish I never ordered from justmylook. This is a total waste of money and has delayed me from posting my review video on my YouTube channel.

This was my first time of shopping on this site and will certainly be my last time.

I have also noticed that this people are out to put their unfortunate customers out of pocket by sending the wrong products to them. I just saw a review now on trustpilot of someone who had a similar experience with them. This can be seen in the picture attached as well.

Order JML22917467

Delivered 18/01/18. The retinol eye gel was missing. The outer packaging was completely intact, no holes or tears. Items inside were wrapped in copious amounts of bubble wrap. I highlighted that item was missing on 18/01/18, was asked to send photos but I'd disposed of packaging as I don't have the space to keep it. As I purchase lots of items from the net I'm in the habit of being scrupulous in checking the packaging. So far in 12 days I've had 2 responses from jml with same same question re photo . They have never called back unprompted, I've emailed, complained via Facebook and Twitter and have now called and spoken to someone called Katrina who vanished leaving me on hold for 9 minutes. When she returned she told me she'd have to go and count the stock. I asked what happened when she'd done that and she said ‘oh don't worry it's just a procedure' and she'd ring me back which she did 7 minuets later. She said she'd send another item out which would be with me Thursday. I thanked her and mentioned about how I'd been treated that it'd taken nearly two weeks to get anywhere and being made to feel like a thief and that although she'd been helpful the rest of my experience hadn't been helpful or positive and that I was going to put in a complaint

The company made a mistake by sending the product to an incorrect address. Instead of correcting the problem by phoning royalmail and realizing their error, they are keeping me waiting within a 30 day investigation period. During this period they have repeatedly reassured me that they sent it to the correct address. Royalmail on the other hand has contrasted this and informed me of the error Justmylook have made. The worrying thing about this situation is the lack of managerial support and undersight with how the company manages mistakes. If you are unfortunate to be at the consequence of their error, observe how the management handles it. If they are doing nothing about it, while reassuring you that its not their error, don't do nothing: write a review and let others know. Hopefully with enough evidence of bad practice, a further more formal investigation can take place

Do not buy from JustMyLook! Yes they have really nice prices, everything on their website is super cheap but that is just a scam to steal your money. I made a huge mistake when I bought from them. I paid for my order which was never received and their customer service is really unfriendly and they simply don't want to do anything! I want to get a refund but when I ask them about my money they say no that's impossible. I will report this company for fraudulent business practice!