Veloura International
Reviews and Complaints

Same here sample received and 3 lots of £94 taken I have spoken to them and asked them to stop and contacted my credit card company to dispute so will have to see what happens! I’m furious and gutted

Yes same as above. I was completely taken in by this sample scam. I only started to suspect there was something wrong when the samples turned up and the eye gel was in a pump action bottle which could not possibly function.Thought this was odd for a supposed”high quality” product. Several attempts to remove money £93 and £ 80 despite having blocked with bank.
I have not received any product at all after the samples which is not a problem as doesn’t work anyway.But there is not even pretence of them fulfilling their obligation!

Ordered the velour eye lift serum and velour anti aging cream as free samples and was then advised my card would be charged a total of £9.99. I then found my card had £89.99 deducted from it. I am furious and angry that I was taken in by this company.Fortunately my card as just been renewed so, hopefully, they will not be able to access my account again.

I was caught too! It must definately be a scam! I paid for the trial and R1087.00 was deducted from my credit card account. I did not receive anything from these people and cancelled my credit card now. I wish someone would do something!

I rescind my original complaint against Amabella.

STOP PRESS! I received my samples today. The delay due to the South African postal strike. On reading the correspondence sent with the samples, it seems that if, within 14 days of placing your order, you are not satisfied then you can cancel. If they do not hear from you within that period they will continue to send you the products and deduct R1088 monthly. This is coercive marketing and not customer friendly. I will be communicating with them to say as such. I am expecting 2 full jars, for which I I have been debited, in due course. As I have already cancelled my credit card I should not receive any more products - unless, of course, it lives up to its reputation! In which case I may order some more.

I have had the same experience: paid for the samples which did not arrive. Then noted two debits of R1087 off my account. Have forwarded the information to my bank who do not want to help. I shall still pressurise them to do something though. Others are asking for contact details for this/these rogues taking our money. The only thing to do is to cancel your credit card. I do not see how we will ever get to speak to anyone within that company as I do not think it exists. #Theresa2 above says she received the products. Perhaps she could give us the details of the people she was dealing with or the postal address from where the products were sent so we can do our own detective work. #Rudolphjvv - who, exactly, are you laying criminal charges against? I would also go that route but have no idea who I would be laying a charge against. Please let me know what info you have.

I have also had 2 amounts of R1087 deducted from my account - the one by Skin Bella and the other by Anti Age Cell both on the same day. Good thing I checked on this website - I am going to stop my credit card right now. Needless to say I have received squat for all this money.

I am also seeking legal help! They keep on deducting R1087 x 2 from my account! And I can't reach them and do not receive anything!

I have had two amounts of 1087 deducted from my account and never received any product. Can anyone tell me how to contact these people. I am urgently seeking legal help to assist in getting my money back. Please help...

I have had 6 amounts deducted from my account in 2 months all between R1087 and R1048.
Is there anyway we can get our money back. i have had to stop my card and Nedbank are going to to try to recoup for me. any other suggextions will be greatly appreciated. How dare they publish this on facebook and take innocent people's money

I first purchased from these people in July and received the products, they have now billed me for the second time and no products were sent to me. I am struggling to contact them, does anyone know how to get hold of them. I am desperate.

Theresa

these People just keep on deducting twice every month from my account without receiving the product. please let's all put these complaints on as many social media applications as possible. Do not forget 'hello peter' - believe it is world wide. south african

this beauty product is a lie! i place my order 3weeks ago until now i did not recieve it! this website is a scammer ! TO ALL OF YOU THERE PLS BE CAREFULL ON THIS SITE CZ THEY WILL GET YOUR MONEY FOR NOTHING! YOU WILL PAY BUT U CANNOT RECIEVE ANYTHING ! nxt i will post here how they mailed me and asking my address if its correct...you can see on the link above what u need to wrote before you pay it...OF COURSE BEFORE PAYMENT U WILL PUT UR COMPLETE INFORMATION HOW CAN THEY COME TO ASK ME IF THE ADDRESS DSNT HV MISTAKE! I WILL ATTACH ALL THE PROVE HERE!

hello!
may I ask have you resolved it yet? has anyone been able to get a refund of more than 50%? they claim that they are able to offer refunds only up to 50%. I have a complaint about the same amount as you do.
I filed a complaint on scambook. then the bellagenix-veloura offered 25% first, then I refused and stated my arguments. now they said they can offer half the price.

thank you,
Ivanka, Croatia

I ordered the free samples for two products that are supposed to work amazingly together. I received them, didn't like them and was in the process of returning them when I got billed a full amount for one product - I was certainly not given the full trial period stated from when product received rather from when they originally took the P&P. I phoned the company and advised accordingly and after some discussion was advised to carry on with return and that refunds would be sorted. I later found that a further full payment was taken in respect of one product and a half payment taken in respect of the other. Furthermore, I have now received a notice from a debt collection agency informing me that I need to pay a full payment plus costs to them otherwise legal proceedings will commence. What on earth?!

VELOURA n'est ni plus ni moins qu'une GROSSE ESCROQUERIE. Comment se fait-il que ce site n'est pas été radié vu le nombre et l'ancienneté des réclamations ?

Je suis française, je viens, moi aussi d'être victime. Cet échantillon était " dit " gratuit, j'avais juste à payer 4, 95 Euros de frais de port. Quand je l'ai reçu j'ai lu le document joint et découvert que tous les mois je recevrai un pot de créme avec un paiement de 70 EUROS à chaque fois, pris sur la carte de crédit communiquée. Aussitôt j'ai contacté ma banque et supprimé la carte virtuelle de crédit avec laquelle j'avais payé, plus rien à craindre de ce côté toute demande de paiement de leur part sera rejetée. J'ai téléphoné à Veloura [protected] J'ai été mise en contact avec quelqu'un parlant mal et comprenant mal le français, je ne sais ce que je dois faire de ce pot de créme !
Tout ceci n'est qu'une vaste escroquerie . Malheureusement, chaque jour, nous sommes nombreuses à tomber dans leur piége

Thankyou all for sharing your experience with this company. When I read about it I thought, brilliant, must get some. BUT - I have been fooled in the past so Googled it and found this site and andeed many others. It has been most helpful reading all your comments and of course, I wont be purchasing this product. Thank you again

They are an absolute joke...I too, was sucked in..ordered product on 20 July 2014. Sample only, 14 day trial, only pay postage blah blah blah.
Product arrived on exact 14 days from shipping date, which was also expiry date of trial. I phoned [protected], at 11.41am spoke to Rick, he said they were experiencing shipping belays and they will extend the trial until 13/08/14. And that NO additional $ would be deducted from my account.

Surprise surprise, I check account this morning and see they took $109.95 on 7/8/14. I immediately get all paperwork and phone customer care, speak to Jenny, totally useless, when I told her that I wish to cancel trial as it gave my skin a rash, she offered 50% discount on the $109.95 and I could keep the product...not sure what part of 'I cannot use the product as it gave me a rash' she didn't understand.

FINALLY gave me 2 RMA numbers, ( 1 for the Veloura and 1 for the Alluria), then when I asked for postal details, phone line suddenly went very bad, as if she was on a mobile in bad service, eventually it cut out. I phoned back several times thoughout the day, only to have same problem...eventually get through at 2.03pm to Jenny, I ask if she is on a mobile as bad reception, no she isn't on a mobile, get postal address from them (Customer Care Returns, P.O.Box 13266, Galashiels, TD 1-9 AP, UK.

Said I needed to send parcel back, with RMA numbers on outside of package, phone them with tracking details, and THEN they would cancel order.

When I asked what happens to the $ they took from my account, without my authority, (I even said I had no $ now until pay day), her reply was that she will speak to a supervisor.

I heard her call out to Henry...then she said supervisor would call me back...I asked when that would be happening her reply 'within 24-48 hrs'... This just isn't good enough.

I phoned my bank and they are looking into getting $$ back for me but suggested I cancel my Visa Debit card, well that would be great but I live 4 hrs from nearest branch, so accessing any funds is impossible until new card arrives...not really an option at this stage, but my bank are still following it up..

Talk about dodgy..wish I had read all these comments before I was there next sucker..

As someone else posted earlier, here are their contact details, a little different postal box number. I for one will be emailing my complaint as a matter if urgency...

For Returns:
Veloura
PO Box 13263
Galashiels
TD1 9AJ
United Kingdom

Corporate Address:

Veloura
Suite 7, Peel House
30 The Downs, Altrincham
Cheshire WA142PX ENGLAND

info@tryveloura.com
Tel: [protected](UK)
Customer service hours are from Monday-Friday 10AM-1AM, Saturday 2PM-7PM GMT.

I have also been scammed. What is the email address for this company? And the return postal address? It looks like it might be from Belgium but I am not sure. I was so excited about his wonder cream! There is different creams that they advertise, but all the same scam I am sure.

I am also a victim of this scam. What is the email address for them? And the return address?

I orders on 24 June around 2 AM and after my payment for shipment had gone through there was a notification that stated that they will deduct R2174 after 14 days and will continue to push the product to me every 45 days. I then researched the product further and I learnt that a number of customers were unhappy with insufficient disclosure of information .
I immediately sent an email cancelling the order, then called the customer service number on the order confirmation I received by email on the 26th to ask them whether they had received my email cancelling and order made on the 24th- and the answer was no. I was told that it had already been shipped and they said I must wait until I receive the package then I can call them. I changed my credit card details and when I received the package last week, just over a month later I immediately called to ask for their address to send the product back-they said I must wait for 14 days then if I did not want it they can give me 50% discount. I said I can take the offer but I wanted their banking details cause I did not want them to have anything to do with my credit card again. They could not help because the only payment method is through the credit card system.

That is what has helped me because now they will be sending me their return address to return the product, I thank God from saving me from this bad purchase decision.

I have also fallen prey. The company is registered in the UK, please report them to http://www.actionfraud.police.uk/
I will be doing this so we need to all get onto it - power in numbers (despite how foolish we may feel)!

I've also signed up - they took my R70 x 2 for the samples, and then again R1087 x 2 before I've even receive my samples. I did now receive the samples. . . but don't want it anymore... They need to pay back my R1087 x 2 immediately! They are ###!