Kenmore
Reviews and Complaints

All the buttons have come off our Kenmore dishwasher. It still works fine but we have no idea what the buttons do. This happened after a year of having the dishwasher. Do you have replacement button covers? We would like to have the buttons replaced so we know what they do. Just some stickers at least would be helpful. I don't see a model number but it is from Sears and says 206c1513p007.

My Kenmore electric double oven floor has a hole in it. I have the Sears home services repair protection agreement, yet they only cover mechanical issues, or so I found out when attempting to place an order for a technician to fix the problem.
I asked the agent what I was supposed to do and he told me to find someone to repair it, the Sears Home Services was not responsible.
I called the main Kenmore number numerous times, waited on hold for over 25 minutes each time, and never got to a human. The number I called was [protected]. After the long wait time, the recording simply said they could no longer help me. I called at different times of the day as well, due to time changes.
The Kenmore double electric oven number is 790-[protected] and the serial number is NF [protected]. It was installed in 2014 and has only had normal usage.

Dear complaint department,

This email/attachment will be sent to various social media sites as possible stating not to purchase any Kenmore appliance or home warranty from Sears. Your sears home warranty, third-party maintenance company (Cinch Home Services), and Sears parts warranty are all rip-off. I have been with sears home warranty for over 4 years and no one in this company seems to be able to solve my broken refrigerator problem.

We have a faulty compressor on our 2014 Kenmore Elite refrigerator which we were told by a Sears Kenmore technician that this part was no longer manufactured; keep in mind this part warranty does not end until 2024. The Sears home warranty/Cinch stated they can not help us because the Kenmore part warranty overrides the home maintenance agreement. We have been without a refrigerator for one month and were notified that no one at Sears can help us and our refrigerator that is less than 8 years old is unrepairable without this part. This results in us having to purchase a new refrigerator. Do you think this is fair to the customer?

When the Sears customer purchases Kenmore appliances, a 10-yr warranty is given on parts, however, when they become obsolete Sears part warranty department has no fiduciary duty to honor the warranty. The Sears home maintenance agreement will not help with labor costs, get customer's products repaired, or compensate customers for a new refrigerator. If I purchase another Sear refrigerator does it means that I will have the same problem in 8 years or less with your Kenmore product? I purchased my Kenmore appliances and home warranty over the years base on the Sears name, never will I nor any of my family members purchase any products from Sears. The Sears customer service component of the company stinks and does not value their loyal customer.

As a result, I am sending this last plea letter requesting help from Sear's corporate office and Kenmore Complaint Department. Please feel to contact me (Arthur Denese Woodson) at [protected] or my husband (Joseph Woodson) at [protected].

Thanks for your help.
Denese Woodson
[protected]@yahoo.com

Below is the email sent to Sears Home Warranty - Cinch — Forwarded Message — From: joseph w
To: [protected]@cinchhs.com
Sent: Saturday, June 5, 2021, 05:37:06 PM CDT
Subject: Sears Kenmore Elite Refrigerator - SCCP5265C3E9-7

Dear Support Service Cinch hs.com
I am writing this letter to express the abundance of frustration my wife and I have endured due to the poor customer service over the past several weeks, from your company. The issue involves our Kenmore Elite Refrigerator located at 1119 Heathfield Dr, Channelview, Texas 77530. The service work order/referenced # was SCCP5265C3E9- 3, then to SCCP5265C3E9-6 and presently to SCCP5265C3E9-7. Our policy number is [protected]/Whole Home Warranty Policy from Sears. With our policy, we were led to believe that it covered all maintenance and parts only to discover that there was a hidden technicality that prevented repair service to be done.
Cinch Home Service dispatched the work order to Gracious Mechanical Repair on 5/19/21 and the service technician did a diagnostic check on our Kenmore Elite refrigerator model # [protected], serial # 407KJR02605. He discovered that the unit was low on freon and had a bad compressor in which he was not authorized to touch due to an active MFG warranty with Kenmore that expires in 2024. The unit was purchased in June of 2014 and has a ten - year compressor warranty; we are in the seventh year.
We were informed that, in order to repair the refrigerator, a Sears Kenmore technician is the only one that has authorization to work on it. Nevertheless, a Sears service individual eventually came out with a service order coded CC/ collect call, and made the exact diagnostic concerning the compressor but refused to do the repair and immediately cancelled the job. They stated their reason again for cancelling is because the authorization for labor warranty was not on their work order.
Over the course of these visits, a Sears technician have arrived too our home address and cancelled three times from May 20th through June 3rd due to the aforementioned - statements. My wife explained that we have Sears Whole Home Warranty that covers installation cost. If the work ordered read or included home warranty in it details, which is given to the technician, then our problem would be resolve. Due to the work order not being coded correctly, according to the Sears technician, advanced payment is required before installation begins.
We have called Cinch Home Warranty and was informed by their department; we are covered for installation. The problems occur when the work order being generated does not reflect a whole home warranty on it. I have spoken with Customer Solution, Kenmore Repair Unit, Sears Home Warranty, and Technical - Support. I have been given and called so many various phone numbers in an - effort to bring our problem to a speedy solution. I have spoken with twenty or more Sears /Cinch/Kenmore representatives since May 20th and our refrigerator is still not fix. Each person I was connected to, responded by explaining how sorry they are but cannot resolve anything. I have been re - routed throughout the Sears/Cinch to wrong departments without resolve.

After finally reaching someone who promised to take care of the problem by forwarding our warranty information, we found out later that it had not been done. Just recently, I was informed that even though we have a whole home warranty that we must pay for installation of a compressor which is under warranty. Kenmore will replace the warranty item but will not cover the installation cost. This is confusing to understand how the customer must pay for labor cost when their warranty agreement indicates that parts and labor are covered. In this case the compressor part is covered by Kenmore. The labor should not be paid by the customer. We simply do not have $500 to $700 to cover the labor currently. If this is indeed the case, then why would anyone pay for a warranty that does not cover labor? I know the policy doesn't hold true to all work orders under manufactory warranty because different examples were shared with us. Technicians agreed that customers are giving the run around and admit receiving poor quality service and some have waited several months for service. This is totally unacceptable.
If the part is covered, our Sears warranty should incur the labor cost, it is only fair. If the part was not under warranty than the entire cost would be the responsibility of Sears Home Warranty. It is wrong on every level and is grossly unethical.
It is unfair for customer service to use the manufactures' warranty as a rule to avoid paying for service that otherwise would be covered under our whole home warranty contract. During this whole process we have loss over $700 to food spoilage. We were forced to purchase an ice chest and a mini refrigerator to keep the food items recently purchased from going bad. It has been a nightmare and our refrigerator as of June 3rd has not been repaired. There should be a protocol in place to handle such issues so that no customers should experience what we have been through for the last several weeks.
It is very unsettling when you reach out to the warranty department to solve a maintenance problem and you are directed through the same revolving door. It appears to be the job of some in this company to simply avoid solving the problem by rather passing it around to various departments in Sears. This dilemma is an easy fix. It has been hard on everyone this past year and more importantly during these most challenging times. The very first thing I would expect is good customer service which should prevail in the end.
It would be ideal for Sears to make an effort to help the customer and not allow obstacles to get in the way of a longstanding quality customer service company. I am sure after reading the many notes that have been taken from various departments representing Sears, you must agree that the problem should have been handle differently and in a timely manner. Everything rises and falls on relationships you build with your customers. I am requesting that upon reading this, someone contacts me immediately regarding replacing the refrigerator as a result of the original compressor (TCA35271201) being unavailable and not manufactured any longer, as well as all costs related to this service including installation be covered by Sears. Therefore, as of June 4, 2021 the manufactured warranty no longer exists. My contact information is listed below.

Joseph Woodson
[protected]@yahoo.com
[protected]

Dec., 2018 I purchased the Kenmore Elite French Door refrigerator. January 2019 I needed repair services, which resulted in the installation of a new circuit board. May 2021, I had to have a set of LED lights and another new circuit board installed. Today, June 6, 2021, the refrigerator isn't working at all All meats in freezer compartment have thawed. The upper refrigerator compartment is not even cool. The refrigerator has a humming sound that never shuts off. I called Sear's service repair. I was told the earliest they could get a technician out here is June 14th. I think this is very poor business tactics. What am I supposed to do for food for my family? This was an expensive appliance! And even more expensive to repair on a continuous basis. Definitely, a LEMON! I will never purchase from Sear's again. And I certainly will never recommend them to anyone. As a matter of fact, I have spread the word all over social media! I can see why Sear's has gone out of business.

My kenmore washer model: 11d.[protected] is rusting at the top piece under the door causing metal particles to intermix with my families clothes. This is the second time, i've had to deal with it. Sears customer service, advised this isn't covered under insurance which is absolutely ridiculous. I had to pay out of pocket to fix and repair the rusted piece. Now, it's happening again, it's been less than two years. I'm absolutely disappointed in the quality of this item. I have always purchased kenmore products and can't believe that kenmore has manufactured items that are such terrible quality and has done nothing to fix this. I had a washing machine previously that lasted me 20 years by kenmore. This product is a not even comparable to tbd quality. You are losing customers that have been with you for over 20 years over something like this. This has been the worst buying experience i've had. I cant even wash my clothes safely without getting rust in my clothes.

I purchased a new Kenmore Elite refrigerator in 2017 with an extended 3 yr warranty. Warranty expired 9 Sept. 2020. Our refrigerator just started to lose its cooling. Tech came in and told us We are looking at a $800.00 repair. WHAT!. We need a new compressor and Seal.

This is a big deal for a 4 year old refrigerator. Compressor is covered, but not the Seal replacement job. This should not be on the customer back! I can understand If our refrigerator was 9+ years old, but not 4 yrs. I purchased Kenmore knowing I was getting a good product...but now I'm enraged at this repair. the frig cost me $2000. and now almost another to fix! Kenmore THIS IS NOT EXCEPTABLE! I would like some kind of compensation to fix this. I would like a response from you as soon as possible. I can not and will not except that you can not help. This is what I call a lemon. I'm still paying for this! Contact me at [protected]@gmail.com
and or [protected]. Thank you!

We brought a new Kenmore refrigerator a year ago then refrigerator stopped working we contacted Sears they suggested to buy a new warranty then we purchased a new warranty they still no get fix or get the money back I attempt to contact Sears /Kenmore many times and the problem never get fix or either get money Back my email [protected]@aol.com

I bought all new Kenmore appliances i April 2014 I don't buy extended warranties because I believed Kenmore had a fantastic reputation for having the best appliances. My refrigerator is rusted out in the back (see picture) and no fault of mine. I already have seen on the internet that this particular refrigerator is a lemon and no justice has been given to any customer whose claim is legitimate. I am shocked that such a great company has decided it does not have to stand behind their products. I know what kind of a reply I am going to get, so I am going to check into filing a small claims in our local county court. I paid good hard earned money for the refrigerator, and Sears management should have warned all customers the complaints and should of discontinued selling this refrigerator. I already called yesterday and have a case number 7142507 with my concerns

I bought a Kenmore refrigerator at Sears and it was not functional the same day they installed it. It has been over a month and no help has been offered. They sent out one tech and did not fix it. They keep transferring me over and over in a circle jerk. I am daily hours on the phone and nothing. I have even sent emails to corporate and no response as well.

My daughter-in-law purchased a beautiful Kenmore French-door refrigerator with freezer on the bottom from Sears.com in May 2019. The ice maker stopped working shortly after purchase. Sears first brought the wrong ice maker to replace it, then came back later with the correct one. As soon as the 1-yr warranty was up, they noticed the fridge temp was not staying at 37 degrees. Bought an electronic thermometer and found it would go from 37-57 degrees. Sears repair came in July to fix it, but the problem continued. Another technician diagnosed a more serious problem and supposedly ordered the correct repair parts. Two came in, one never did. Turns out, the manufacturer (Daewoo) no longer makes the part. But Sears never contacted anyone, just kept them waiting. My daughter-in-law and I have spent countless hours on the phone with Sears--tried all numbers available--different answer each person you talk to, and no one ever gets back to us. One person in Parts said if i could find the part myself, buy it and sears would install it free. I found the part myself at a parts vendor but didn't want to order if that would not fix the problem. Had a new Sears repair appt. yesterday and the technician said that part they've been waiting for for over 7 months won't fix it anyway, it will need at least $620 in parts and labor to get it working and even then, he couldn't guarantee that would fix the problem That expense would be in addition to the ~$700 we've already spent on repairs. Just this week it has now stopped making ice. They have been without a dependable refrigerator for 10 months now!

After six moths ice machine stopped working. Called kenmore I bought at Sears. They sent repair services. Service said need to order parts will call when parts arrive to schedule installation. Six weeks pass and no call then received a call at 8 am telling me I have a delivery in 20 min. Rush home from work to a new fridge. Great right? So same model fridge 7 moths later same problem. Call Sears many many times over last 4 months ths, speaking to multiple agents all assuring me problem ie service will be performed. Nothing. Now freezer stopped working and there telling me it's out of warranty. The replacement fridge has been in my house for 8 months. Please help

My daughter bought a fridge from our local Sears home town. The first fridge the ice maker did not work. So they replaced the whole fridge. The second one which is only 1 1/2 years old is not cooling. Someone from Sears came out and told them it would cost $800.00 to fix. Then charged $300.00 for the service. Apparently they have received a lemon of a fridge. No one will stand behind this product and help in anyway. Spending another $1500.00 in less then 2 years is absolutely ridiculous and no one in this time of year can afford this.
model [protected]
serial ke19600760493

I would think with it only being 1 1/2 years old you would either replace part for free or replace fridge

Joelena vanhulst
111 chrysler lane
walterboro sc 29488
[protected] [protected]@yahoo.com

My daughter name is Elise Banks 104 Dahlia street Walterboro sc 29488
[protected] [protected]@yahoo.com
I would appreciate someone contacting either one with a resolution before I take further action.

Hello!

I have a Kenmore Elite with the freezer on the bottom and an ice maker in the left refrigerator door for outside access.

From day one, the ice maker has mostly not worked. I had it replaced recently to see if that would help, but it worked for 36 hours and the stopped making ice thereafter.

I've read numerous complaints about this problem in this particular fridge, and I think it's probably a design flaw with this model. The ice maker cannot make ice in the upper fridge door effectively.

Kenmore should provide a new fridge/freezer or at least give us a deep discount on a new one. We love our ice.

Thank you for your time!

The back of my refrigerator is has rust behind the back panel. The water hose to the ice maker has a sheet of ice build up on the outside. I had to turn the ice maker off due to water dripping into the basement due to the freezing on the water hoses the water dispenser no longer works. I would not have noticed the rust if it was not for reaching behind for something that had fallen and fortunately I was in the basement the moment the water was coming through the floor boards in the basement ceiling, lucky for me that part of the basement is unfinished .
The sears home warranty that I have had for many years will not honor it for repair or replacement due to rust. Contacted Kenmore directly when attempting to transfer me they disconnected the call and did not call me back even though I gave them my contact number .

PLEASE REMOVE THESE MACHINES FROM STORES!

This 600 series is the worst Kenmore I have ever had! Washing cycle wash the clothes without water, water comes in and is immediately throw out. It doesn't matter what cycle or combination I use, clothes always comes out like no water was used, soap still visible on the clothes and super wrinkled!

The top load washer locks the cover, so we cannot even see whats going on, but hearing we understand the problem easily: The water doesn't stay on the machine, whatever water comes in, it just goes out - its like leaving a faucet open for no reason.

After cycles finished the softener compartment fills with water. No room for softener for new load.

My Kenmore Elite washing machine is 10 years old that I can't use because of the rust! Unbelievable! Have not gotten any help from Kenmore or the store that sold it to me Sears in Wilmington Delaware. Pretty much saying it's my fault that the rust is appearing around the rim. Nice way to treat a loyal customer of 30 years. There should be a recall because of the thousands of complaints about this issue. Hopefully someday I will see a resolution to this problem. MODEL # 110.[protected] SERIAL NUMBER CY4970545

I bought this refrigerator ONLY 3 years ago, the freezer compartment compressor went out, the frig is still cold enough for my food, how long that will last is unknow according to the service man. We went out same day couldn't find a frig, so we call the service dept to have serviceman order compressor and install it asap. Well they said it has to be ordered that will take 3 to 5 days to be delivered to my house, then we need a serviceman to come out asap. I real feel we should some how be compensated for the stress this has caused, and a sears kenmore product to go out only in 3 years, the repairman said that is what is happening with the kenmore refrg. why are you still selling them, that is terrible, we dont know how long this compressor will last either, so we may be in same situation again, and having to spend more money for another refrigerator. Marlene Procopio

Evaporator fan motor went out in September, only a year old they claim part is on back order but truth is it's discontinued. Sears hometown store will NOT back up their product. I'm retired and have cataracts that I need to have surgery and can't afford a another new refrigerator. Kenmore refrigerator [protected] model. I'm without a refrigerator since September it's now December 17th. They keep on saying they will get back to me but do not. Home town store ignores me won't even call back.

I purchased a top of the line kenmore elite washing machine in 2018. It is located in an air conditioned laundry room with the matching dryer. Not only is it rusted out around the bleach dispenser the entire interior is also rusted out. I do not use bleach and it rusted out completely even without the use of bleach. The entire interior is rusted and the rust is flaking off and discoloring my clothing every time I run a wash. I also have a mpa on this washing machine.
I fully expect sears to fix this defect as I am incurring damages each and every time I wash my clothing. My clothing is becoming stained with rust which cannot be removed. I have receipts for the multiple items that have been damaged by the rust. Sears is liable for not only the damaged clothing but the personal liability as I have cut my finger on the sharp rusty surface of the interior of the washer the rusted out sharp interior is dangerous and creates a liability every time I wash clothing..