KENT RO Systems review: Kuhl inspira p1 bldc pedestal fan – warranty service request cancellation issue

I purchased a KUHL Inspira P1 BLDC Pedestal Fan which is currently under warranty. Recently, the oscillation/swing mechanism stopped working due to a broken coupling part during normal usage.

I raised a warranty service request and received confirmation from KUHL. The request was successfully registered and allocated to a service center (“Mona Sales & Service”). However, within a few minutes, the request was cancelled stating that my location was not serviceable.

After contacting customer care multiple times, I was informed that the complaint would be reassigned to another nearby service center. I was also assured that I would receive a callback from the service team on the same day. Despite repeated follow-ups, I have still not received any callback, reassignment update, or proper resolution.

I have already submitted invoice copies, service request screenshots, WhatsApp confirmation, and photos showing the broken oscillation coupling part.

Product Details:
Model: KUHL Inspira P1 BLDC Pedestal Fan
Order Number: [protected]

Service Request Details:
Request ID: [protected]
Job Completion ID: 371887

I request KUHL / Kent RO Systems to urgently reassign the complaint to another nearby service center and resolve the issue at the earliest.