KFC
Reviews and Complaints

Ordered a boneless chicken strip box for 2, the product was tepid, my husband felt the chicken as did I and also the server. The server proceeded to tell us the food was warm as it had been kept in the warming server! Then put said product back in the warming cupboard and served it to another customer after it had been handled by 3 people. Obviously cooked in the morning for lunch service and was luke warm. We swapped for a zinnger tower and asked for a refund of the difference between the cost of the burger to the bucket, unfortunately the manager could not grasp the concept of the price difference nor subtract 6.60€ from 16.90€ sub standard product and service, thank god Burger King are opening over the road as we will not be visiting that established again

We stopped by oakdale KFC on Sun 8/20
purchased a two pc breast and wing dinner
Along with a 5 meal which was fine but the
2 pc bteast and wing was totally disappointing the wing was litterally the size of my thumb and the breast was smaller than the thigh.I find this quite dissapointing
Considering the meal was $9.00 the value is not there in my opinion I have been a long time KFC customer and drive miles away just to get it. I have a Popeyes less than a mile away I guess they are going to gain my business. Its sad but when I spend that kind of money and get so little its not worth it.
Very sad day.
Sincerely dissatisfied.
Anthony Guanella

This has been my 2 or 3 time that I was inside ordering my food and then I paid for it then the lady comes back to me now and say that they don't have the crispy pieces of chicken that I ordered now wants to give me something different and I say that you should of told me that before I paid you and she didn't really care what I said. So I would really didn't think that it was good customer service with them there or the manager didn't even seem to care either. I hope that you would do something about this matter. Thank you!

On saturday, august 19, 2017, about 5 p. m., I drove thru the kfc in fond du lac, wi. on pioneer rd... I ordered the $5.00 fill up with the chicken breast, mashed potatoes and gravy, biscuit, cookie and a drink...
When I got it home, I cut into the chicken and was totally appalled! All along the bone and out into the white meat was blood! very red and disgusting! needless to say the whole thing went into the garbage... and I was afraid to eat it as you could tell it was NOT COOKED THRU! Yuck!
I am a senior on a fixed income... I cannot afford to throw food away!
I want my money refunded for this disgusting mess $5.00 plus tx... DO NOT send any coupons or gift cards etc... as I will NOT be going to this restaurant again! No... I do not have a reciept... THEY DID NOT GIVE ME ONE!
Contact me by my e mail for my address for refund ; [protected]@sbcglobal.net

My wife purchased a $12 chicken strip meal that only came with chicken and some kind of dried out potatoes, no sides. She went back inside to purchase sides. Store also put 7 forks in the strip meal box and no sauces even though she asked for sauce. Store is in Danbury, CT, North ave. She stops at this store about once a week or every other week and we have had no complaints. Purchase was made on Tuesday 8/15 around 7pm.

Robert Mauro
[protected]@yahoo.com

I ordered potato wedges with spicy chicken strips and popcorn chicken instead was given cold slaw, chicken strips and mash potatoes (which can't eat cold slaw and don't like mash potatoes at all. I would have went back if it wasn't a couple hours away from me. Literally I'm so mad right now and also forgot the ranch, hot sauce and honey . My number is [protected] and my email is [protected]@gmail.com

The commercial says 5 dollar fill up and when you go the price is $6 close to 7...I go you can say once a week to KFC and I would pay 5.45 for the 5 dollar fill up box. And I would get the same thing. But lately I been having to pay like 6.40 something when it is still that same 5 dollar fill up commercial. If the price changed then it should be a new commercial. That's false advertising. Every time I see the commercial it irritates me but I'm still going.

First off I went through the drive thru because I had just gotten out of the hospital the day before after having surgery on my knee. I can't give you the exact time because they never gave me a receipt. I remember looking at my clock in my car at 8:02 PM while waiting for 7 minutes at the drive thru before anybody took my order. I approached the drive thru with one car at window and waited maybe another 5 minutes or longer. I get up to the window and this big I think Hispanic guy is wiping his forehead from the heat. I think my total was $10.59 for a 3 piece meal with cole slaw and mash potatoes with a sprite. Well this older woman with dark brown hair down to the end of her ears opened up the window and was watching the drive thru and looked at me and said "pull around out front and someone will bring your food out to you." There was only one car behind me. I did just as she said. I waited and watched for 22 minutes finally going inside where a young black boy was at the register. I told him what happened. Meanwhile that lady that told me to pull out front walked over and I told her what the issue was in a nice way but to be honest by this time I was kinda angry. She grabbed a box and started throwing the chicken in, mash potatoes and grabbed a cole slaw and biscuit. Let me tell you that chicken was the worst chicken I ever had and it wasn't the original recipe. I have no idea what it was but it was awful and terribly greasy. Even though she grabbed the cole slaw out of the fridge underneath it wasn't cold. The biscuit was not fresh and kinda hard, not to mention she never even gave me a cup for the drink I paid for. I called her out twice but got no response and I just walked out. I have never been so upset about an order at a drive thru before. The customer service was terrible, not people friendly, no apology and didn't get my complete order and what I did receive was beyond edible and yes I tasted everything but couldn't eat it, it was that bad. Thank God I was not a secret shopper because I could had nailed this restaurant. I work in customer service for 15 years and this is the worst service I have ever had. I am still thinking of making an official report. By the way the store restaurant's address is 1535 Manheim Pike, Lancaster, PA 17601 Their phone number is [protected]. I hope to hear back from you. My phone number is [protected]. My name is Joan Mott 250 Midland Circle, Mount Joy, Pa. 17552

It is 8 pm in the evening and the store doesn't close until 10:30. I tried to order crispy chicken and they don't have any cooked and the wait is 20 minutes. The question is why isn't any cooked. It's 8 pm and there is 2 more hours before closing. It doesn't make any sense for KFC chicken to NOT have crispy chicken ready. It's ridiculous for KFC to wait for an order to even cook it. Now I'm waiting 20 minutes for chicken that should have been ready. So much for fast service.

I went to the Yucca Valley, California Store this afternoon and was told I needed to wait 10 minutes for chicken tenders, I agreed to park and was extremely nice even though it was 100° out and told them I would park over in the shade and they said they would bring it out to me, 25 minutes later I was still waiting and walked up to the window and knocked on the window and asked what happened to my food and why they didn't bring it to me I was told it was because "They couldn't find me" when I explained that I had told the girl exactly where I would be because it was hot out and even had given them my name so that they could yell out to me, I asked if they could make it right in any way and she said she could give me two cookies, to which I replied oh boy Gee thanks but no thanks, I told her I thought she was a terrible manager and she told me that I had come banging on the window and was cussing at her, I asked her to tell me the cuss words I had used but she could not, because it was a lie, then she said I demanded that she make it right which was a lie because I had only asked her if she could make it right, finally I asked her name so I could complain to corporate and she shut the window in my face and locked it! So I did not get her name ..she was a young girl with dark hair and quite pretty, but she should never be a manager, all she needed to do was apologize sincerely and give me a couple pieces of chicken or something, I rarely go to this KFC because their customer service is terrible! I will not be back!

I don't remember exactly what month or day it was.. But I came here and I order basically the same thing most of the time.. #8 Famous Bowl. That day I thought hmm that would taste good with my Nashville hot in my famous bowl.. I asked don't remember her name I asked if they could add Nashville hot into my famous bowl she said yes I can they charge me.50 cent.. I said ok.. I came back 2 more times and they said they can.. The next time I came I order the same thing #8 Famous Bowl with Nashville hot. they told me they can't do that.. I've tried couple times more and they keep telling me that they can't do that.. Its not allow.. Can they add Nashville hot in my bowl.. Or are they just telling they can't cause they don't want to.. I don't mind paying the extra charge.
Thank you

The bowls the last 2 visits have been terrible! No gravy, no cheese and burnt chicken! Will not be spending my hard earned money here anymore and will definitely be telling my friends/family not to eat here again!😡😡😡😡 The Broadway KFC used to be great-- what happened? Do these workers have no pride in what they serve anymore? If it was my store- I'd be looking for some new help or you're restaurant is going to be out of business!

Ordered a burrito. Something was in it. I do not know if this was spit, water, some sort of cleaning polroduct. Etc.
i order this burrito everyday, i usually do not have any problems. I resulted in asking the store manager to replace the burrito. As i was given a new burrito i did not recieve a receipt with my purchase. I began to eat burrito number two there was the same substance in the burrito. I asked the manager to help with a refund. He explains that he can make me a new burrito, or i can leave the store, because there was nothing he could do about it. Giving you your money back $1.08, is not an option. There was nothing else i could say. Finally manager gives customer $1.10 back, without a receipt, and while customer was in the lobby, manager went into office, and called police on customer, who did nothing but attempt to remain calm and come to common grounds on the issue. Customer was unable to complain, to customer service or any higher management.

August 18th about 4 oclock went thru drive thru...which happened 5 times now...order my chicken..burrito...apple pie...got home..no burrito..this has happened to many times..im not usually a complainer...but enough is enough..15 miles one way just to get home and no meal for my husband..i was sooooo upset..what is the problem with these young kids..to much fooling around in the establishment..not paying attention to there customers orders...looking at mt receipt..cashier name is Jaquelyn..08/18/17ticket#1880. So again no meal for my husband, i wasnt gonna travel another 15 miles...this is my complaint!

Forgot my coleslaw again. The last time I went they forgot a side also. I swore I would never go back to that location but I was passing by and decided to give them another try. I purposely asked if they had included both sides and he said yes. What the heck. Three times before that I got thighs instead of white meat. The location of this restuarant is not really close to my home so it is a pain to go back and try to recitify the situation. I love your food but and so sick of getting home and finding my order messed up. Give me a break.

On August 17 2017 I went around 10:45 p.m I ordered a 3 piece chicken strip off the 5 dollar box menu and I also ordered a 3 picece wing dinner off the big box for 7.99 I believe. I gave the cashier a 20 dollar bill I received some change back but it was only coins about 45 cent. When I pulled off and thought about my change and receipt
I never received it was about 11:08 so nobody answered the speaker. They kept my change and they said the chicken I ordered was fresh and just came out. It was cold and hard and not tasteful at all so my experience was horrible food wise, drive Thur wise and customer service wise because there is no way my 2 meals were anywhere near 18-20 dollars and there is no excuse for why I didn't get a receipt to prove my order or change. Cashiers are stealing and it's not right!

Date: 08/17/17
I received poor service going through the drive thru at KFC. They had us pull forward because one item was going to have to cook for 3 minutes. 15 minutes later I went inside to see why we were having ow air so long. While standing there they put the order together. Not sure if they forgot about my order or what but 15 minutes is a long time to wait at a fast food place. They did seem too concerned that our order took this long to get made. Not only did we have to wait for a long time, but the order also ended up being incorrect, having received the wrong $5 fill-up box. I was just very unhappy with this KFC experience and will reconsider returning in the future.

After our order was messed up via drive thru I decided to go in and correct the order. I ordered a popcorn chicken to go cup and as soon as I opened it it had stale burnt no no wedges about 4 of them, really... and a few crunchy bottom the fryer crumbs of chicken.so, as soon as I walked in to get my order swapped out I noticed an overwhelming smell of urine and cleaning product. Disgusting! Totally took my appetite away. I do not think any establishment, let alone a good establishment should smell so disgusting.

Today was one of the worst experiences I’ve ever had at a restaurant and unfortunately it was your fine branch establishment located on Memorial Blvd in Lakeland FL. I called down ahead of time and asked if they had pot pies in stock because they frequently run out when I show up. The restaurant confirmed that they had pot pies in stock but when I ordered in the drive thru line, I was informed they were out. While changing my order I had to repeat myself 3-4 times as the window associate (Tony) was too busy talking to another coworker instead of listening to my order. When I got up to the window to pay he hadn’t separated my order as I requested (I had several orders for my coworkers as well) at the order screen. When I asked him to please split my order he responded, " I’m going to f*****g strangle you". This wasn’t told to me in a joking way (which wouldn’t excuse behavior regardless) and it made me very upset that your associate was comfortable enough to say something like that to a customer. After I paid, he threw my card at me and continued to be nasty to me. I realize that you can’t control the many thousands of employees that work for your corporation, but someone needs to seriously control Tony. All I wanted was a tasty potpie, instead, I ended up with some overly fried and greasy drumsticks, and a possible death-threat. Thank you KFC.

Sincerely,

Gregory Brooks

This is my sixth time emailing csr about this location for this problem. Now, I am asking for a full refund for purchase on 08/16/17 amount $17.68, time 11:06am, order#368834. Please see attachments. My family and I loves kfc hotwings but this location always give hotwings stale, old, and hard. I had order 20 hotwings and large wedges for me and my coworkers yesterday and we all end up throwing every piece of food away. I will never go to this kfc again and so want my co-workers which should have contacted you. I have emailed csr about this situation and every time get the same message we will check into it and sorry. Obviously, the message isn't being sent to the restaurant. I am asking for something to be done and my money back. How can you order 20 or more hotwings and it be done in last then a minute? Thanks