KFC
Reviews and Complaints

So, I went to the KFC in Bixby, OK and ordered the $20 fill up with an extra Mac and cheese. When I got home, I was disappointed to find out that there were no biscuits in my order. To make matters worse, instead of the coleslaw that I ordered, I got green beans. I absolutely despise green beans, so I was really upset. I tried calling the store multiple times, but no one would answer the phone. I let it ring until the phone disconnected automatically. After trying to call three times, I finally decided to call the customer service number. I filed a complaint and responded to the survey on my receipt, stating the problem. This all happened on 06/14/20.

It's been two months since then, and I still haven't heard anything from KFC. I called the customer service number again, and they were able to find my complaint. They said they would resend it, but I'm not holding my breath. It's really disappointing that KFC doesn't seem to care about its customers. My food was incomplete and wrong, and no one seems to care enough to make it right.

I used to eat at KFC once a week with my family, but we haven't spent a dime there since this happened. It's not just the fact that the quality of their food has gone down, but their loyalty to their customers is non-existent. I would recommend spending your money with the competition instead. At least they will get your order correct. In my opinion, KFC has really dropped the ball here. Run away!

Me and my fam went to KFC in Wallace, NC for a quick dinner tonight. Big mistake. The food was straight up trash. I mean, I haven't had food this bad in a hot minute. The chicken, which is supposed to be their thing, was like eating cold, dried out jerky. And it wasn't even at the right temperature. They gave me all dark meat in my 8 piece box, which is whack because most of us don't even mess with that. And not a single piece of white meat in sight. I also got tenders and 2 sandwich boxes, but every single piece of chicken was nasty. I spent a grip of money there and the only thing that was halfway decent was the coleslaw. So basically, I paid over $60 for a container of coleslaw. That's some expensive slaw, y'all. I'm never going back to KFC again. It was absolutely horrible. The only good thing was the young man who helped us out. He was friendly and all that, but the food was straight up garbage. I'm seriously appalled at how bad it was.

This review is all about my thoughts on KFC's chicken pot pie. I didn't go to a specific KFC restaurant to try it out, but I wanted to share my personal opinion on this dish.

One summer day, I walked into a KFC restaurant with the intention of getting a meal that wouldn't break the bank. As I looked at the menu, I saw a sign that said "$5 FILL UP" in big letters. I thought to myself, "This is perfect for me, I'm always looking for a good deal." I decided to get something that I hadn't had in a while, a chicken pot pie. The $5 fill up meal came with one drink, one chocolate chip cookie, and of course, one chicken pot pie. I chose to eat inside the restaurant.

When my order arrived, I opened the bag and saw a box inside. I opened the box and was greeted by the most beautiful pot pie I had ever seen. It was a decent size and had a perfect golden crust on top. I grabbed my plastic spork and dug right into the center of the pot pie. The tender chicken, carrots, and peas, along with the flaky crust, melted in my mouth as I chewed and swallowed. It was so delicious that I couldn't get enough of it. I am now addicted to KFC's chicken pot pie. I absolutely love it!

If you haven't tried it yet, I highly recommend that you do. It's definitely worth the price and will satisfy your hunger. Go ahead and give it a try, you won't regret it!

The chicken at KFC was exactly what I was craving, and it did not disappoint. It was very good, and I enjoyed it thoroughly. I also decided to try the coleslaw, and it was a great addition to my meal. However, I was looking forward to trying the biscuits, and I was hoping for a nice butter and honey coating. Unfortunately, when I got home, I realized that KFC does not include butter with their biscuits. While this is okay with me, I know that it may not be okay with everyone. But what really ruined my experience was the fact that they do not include honey either. This was a major disappointment for me, as I was really looking forward to trying the biscuits with honey.

Luckily, I had a single pack of honey at home, so it wasn't a total loss. However, I had three biscuits that I could not eat because I refuse to eat them without honey. I live far away from civilization, and I am not willing to drive all the way to a store just to buy honey. I think that KFC should at least ask their customers if they want butter or honey with their biscuits. This would have made my experience much better, and I would have been able to enjoy my biscuits with honey.

Unfortunately, this experience has made me less likely to eat at KFC in the future. I am afraid that I will forget about their policy and order biscuits again, only to be disappointed once more. If it is KFC's policy to not include honey with their biscuits and not even ask if it is desired, then I believe that they are not providing complete service. For this reason, I can only give KFC three stars instead of five, and I am much less likely to return. It's a shame that such a simple mistake on their policy can cause me to not want KFC nearly as much as I did only a few hours ago.

I recently visited the KFC on Schillinger's Rd. in Mobile and had a less than satisfactory experience. I arrived at 5:31 PM on December 27th, 2021 and was greeted by Courtney, the drive-thru teller. I asked if they had any freshly made Pot Pies and was told that they did, which was great news. However, when I tried to add another order of a breast & wing, I was met with some confusion.

I looked on the board and only saw a combo for a breast & wing, so I asked Courtney how much it would be to add just the breast & wing without the combo. Her response was not very helpful and came across as quite rude. She said she didn't know until she added it to the order, which was not the answer I was looking for. I felt like she didn't want to be there or serve customers in a friendly manner.

Despite this, I decided to go ahead with the order and pulled through to the next window. The manager or person in charge asked me what the problem was and I explained the confusion I had experienced with Courtney. She said that my questions were confusing and that she had heard the conversation and found it confusing too. I simply wanted to know if I could add a wing & breast without paying for the combo, but it seemed like a difficult question to answer.

To make matters worse, there was a time limit of 70 seconds to make an order, which I found quite strange. I also didn't receive the drink I had ordered and had to wait an additional 7 minutes for it. When I finally got home, I found that the chicken was cold and looked like it had been fried for some time. The pot-pie was also unfit to eat, with a chalky texture and no chicken inside. It looked old and unappetizing.

Overall, I was very disappointed with my experience at KFC. I live 10-15 minutes away from the store, so the food should not have been as cold as it was upon my arrival. My Grandson even threw away the breast & wing, and I had to throw away $12.08. It's a shame to see the reputation of KFC go down the drain like this. I don't think I'll be visiting again anytime soon.

Me and my spouse decided to order from KFC (kfc.com) for a quick dinner. We ordered one leg/thigh combo X crispy and one breast/wing combo X crispy. The employee at the drive-thru speaker was hard to hear, but we managed to convey that we didn't want the drinks. To our surprise, the employee offered a small side for each combo in lieu of a drink without us even asking for it. We chose green beans and mac and cheese for the sides for both combos and were pleased with the extra sides. The total charge was $14.88.

We were handed our bag and told that honey, butter, and utensils were in the bag. We thanked them and drove home. Unfortunately, it was raining heavily that evening and some of the streets were flooded, so we were relieved to make it home safely. However, when we opened the bag, we found that there were no utensils, honey, or butter, just napkins. In our food boxes, we had our two sides, two biscuits, and two legs and two thighs. My spouse had ordered the breast and wing combo and was quite upset to receive the wrong order. This made me twice as upset for KFC getting such a simple order wrong and upsetting my spouse, who is also under my care as his caregiver.

I tried calling the store to inform them of the mistake, but their phone rang 15-20 times, stopped ringing, but we were still connected. I hung up and called back eight times, but got a busy signal every time. I decided to try the biscuit, but it was dry and hard. By this time, I had lost my appetite and wished I had some animals to feed this food to.

I decided to reach out to KFC through their customer survey. However, when I got to the part where they ask you to be specific about your experience, I was allowed to enter lots of characters only to receive a 1200 character maximum AFTER trying to go to the next page. I kept taking out more and more characters and hitting next for about 10 minutes only to receive a "session has timed out" message, which then forces you to take the survey over.

I cook every day and enjoy cooking. When we go out for food, it's supposed to be a treat, not a trick. I hope KFC can improve their service and ensure that their customers receive the correct order.

I had went to KFC in Tillsonburg Ontario. When I had got home started to eat. My chicken burger was dry and over cooked. The 8 piece chicken I got the wife was cold inside. The only way this could of happened is it was cooked and put in to a fridge. Then put back into frier same as my burger I have being going there for over 30 years NOT NO MORE. I payed over $50 dollars for warmed up food NOT NO MORE.

Hello sir/Madam,

I have really got a very bad incident from the kfc outlet at Mall of Qatar at 25/02/2024, around 9:00pm-9:30pm. I have ordered their dinner meal which says that which include 4pc chicken, french fries, bun,1 pepsi. But when we received the product we got 2pc chicken and 2 small piece chicken which was smaller than wings. We feel really uncomfortable because either they have to mention in the menu, it is 2 normal piece and 2 small piece, rather they have just mentioned 4pc, which normally we thought I was 4 normal piece. And we spoke to the manager for minutes and they wasn’t convinced and keep on telling it is 2small and 2big. We told that you have to mention and finally upon argument they exchange 1 small pc with 1 normal pc. and next small piece remains unchanged, which we found so unfair and no other customers should get a chance to witness it from a country like qatar. Hoping for a solution..

waiting for your reply [protected]@gmail.com

I came in your store on the 23 feb about 4.30pm with all 12 of my family they all sat down to eat. I tride to get severd I was calling out to them they just ignord me. There was about 4 of them ignoring me I not very happy. So we went to mcdonalds. They ruined are night out. Its just a joke try to eat out and cant.

Thanks from mr m paisey my email is [protected]@gmail.com tell. [protected]

on 2/23/2024 my wife and i visited restaurant #g135341 7900 brewwerton rd we ordered the six pc meal for 20.00 half original half extra crispy mac an cheese mash and gravy and coleslaw. the original was crisper than the extra crispy and dry if i didn't know better it was left over recooked from the night before.the slaw was just plain cabbage and horrible. the biscuit's were as hard as a rock also got your new smash bowl the chicken in that was little hard pieces the only good thing was my soda for 32.27 i would expect alot better i do have pic's of the food.i would have contacted the manager but i can only assume the gentleman that boxed our food was a manger because there were only 2 employees behind the counter

Ordered a 16 piece meal at kfc. At2402 calumet ave in Valparaiso in and my order was shorted the 8 biscuits and two large sides of coleslaw and corn

They were in a hurry and not paying attention to the order also the lady in front of me also got the wrong order and she was at the drive thru with me because the doors to the building were locked at 5:30 pm

Very poor showing for a kfc

Will be leaving a bad review on Facebook

Dear sir/madam/KFC team

Kindly find the complete attachment

Reason for sending the email is very sad.! 04.02.2024 Sunday we went to have food at KFC branch located in Barka, We ordered food and after 10 minutes the food arrived at our team table.But unfortunately We were half way through our food when the KFC staff switched off the lights and after that We asked them to turn on the lights and they misbehaved mindlessly and started their cleaning process.If we had known in advance that this is how the staff at Barka branch handle customers, we would never have come here.You need to take action against this and understand that this type of staff can destroy an enterprise. ASAP,..

Kind regards

Good day

I just bought lunch at your kfc Sanlam center branch in parow. I must admit I normally buy the bucket for 1 and ask for a leg/DRUMSTICK your staff already know me at the branch.

I must admit, I was very upset WHEN THE PIECE WAS NOT VERY NICE AND TOO BIG ABNORMALLY BIG.

I must say I am very disappointed.

Kind regards

Esme

[protected]

I have ordered food from KFC app with order id: [protected] for Rs. 790 on 22.01.2024 at 10 p.m. I have not received the order nor nobody contacted me (Jagdale Avesa Thane store or the helpline no. +[protected]). It was a prepaid 0rder. Very worst experience.

Many customers in Srilanka has been affected by your franchisees in Srilanka as they have been offering very poor quality products. Recently there had been many issues where an offer on chicken bucket buy one get one free has been giving out rotten chicken. Please take this into consideration and provide a solution for this. If you have any concerns please reach out to srilankan media for further information.

Went to kfc in ninian park Cardiff. They had no hot drinks no beans no spoons or forks had coleslaw it couldn’t eat it as lack of any cutlery the manager was apologetic and gave a free drink of cola but I adso had to se d chips back as they were cold and chicken bucket was sort but they rectified this but this experience has put be off going to a kfc in the future which I normally enjoyed and our bill was almost £40.