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CB Car Dealers KIA Motors 2015 Kia Sorento engine failure
KIA Motors

KIA Motors review: 2015 Kia Sorento engine failure

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11:27 am EDT
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On Monday September 5, 2023 I was driving my 2015 Kia Sorento and while pulling into Wawa at PA Rte 309 and pumping station road the engine stopped without any warning. I could not restart the engine even attempting jump starting the motor would not even turn over. I have my vehicle towed to Gateway Kia in Quakertown, Pa where I bought the vehicle in 2018. They determined that the motor failed and Tim Service Manager told me that this is a common issue and that this motor in under recall. I also purchased a Kia vehicle protection contract when I purchased this vehicle. I was told that approval was necessary to replace the motor. As of this communication September 8, 2023 this approval has not been received by the service department at Gateway Kia. I am also told that it will take 2 weeks or more to have the motor replaced. I also asked about a loaner car and none are available and I am on the list. This is not acceptable that it takes this long to receive approval for the engine replacement and not having a loaner vehicle avaliable. This vehicle has about 93,000 miles and I do an oil change every 5000 miles. Please look into this issue and contact me with a resolution at [protected] or by email [protected]@verizon.net.

Best Regards,

Art Sacks

Desired outcome: Replacement of defective engine as soon as possible and having a loaner vehicle available now.

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