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CB Car Dealers KIA Motors 2019 kia forte
KIA Motors

KIA Motors review: 2019 kia forte

M
Author of the review
6:51 pm EST
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I purchased a brand new 2019 Kia Forte (3KPF24AD8KE037000)

from a dealership in Puerto Rico. Now that I live in Texas, I'm facing an issue with the Kia dealership, which is refusing to fulfill a security recall that addresses the anti-theft system of my car. It's unacceptable that Kia is rejecting a US citizen and permanent resident of a US state, denying me the proper updates and services that ensure the security of my vehicle on US roads.

I trusted Kia to take care of me and my vehicle, but now I'm left with no insurance for my car until this update is completed. It's their responsibility to fulfill court rulings and settlements, and I'm not asking for anything more or less than what's needed. It's outrageous that I'm being advised to ship my car back to Puerto Rico to get the update, and when I tried to seek help from customer service, the representative hung up on me.

I will not stand for this. My next steps are to contact the Better Business Bureau, NHTSA, and any local agency that can help me. Kia must take responsibility for their negligence and provide me with the services I need to ensure my vehicle's safety on US roads.

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