KIA Motors
Reviews and Complaints

I purchased a vehicle at your Kia Bert Ogden Mission Texas. I recently took it for an oil change as well as for a noise that was coming from what seemed like the motor. They basically said that the noise it was making was because it had no oil but yet I have no leaks wherever I park it. I took it back about two weeks later for the same reason and they kept telling me that it was missing oil. They said that because you guys don't have any technicians that can fix a vehicle my vehicle came in number 15 and then I had to wait about three weeks for me to get my vehicle fixed. The service gentleman that checked in my vehicle, his name was Mr. Marroquin. And he specifically told me not to call him that he would be calling me. So I basically I'm not supposed to bother him. I have waited for weeks and I went about three days ago and he said that there was nothing he could do because if they wanted to my vehicle could stay there from 1 to 2 months more without me knowing what was wrong with my vehicle. He was very aggressive with his words and the only thing I could tell him is that I had been calling for a whole week every day and they kept giving me the runaround and could not even find it in their day to give me a courtesy call back. One time that I did, a lady by the name I believe her name was Amber told me that they had already ordered parts for me and when I told him this he said that the lady that works there has no reason to be telling me lies. So I asked them what was the purpose of her working there and why would anybody lie to me about ordering parts for my vehicle that has been there for a month. Now Brogdon could not lend me a vehicle so I have no vehicle at the time to go to my job or to get around. That being besides the point, The gentleman and I use that word very loosely had no right to speak to me in such a manner that belittled me and he made me feel inferior. Not only did he do that but he raised his voice which I think was uncalled for. Now I find myself having to take my vehicle to Bert Ogden Kia in Harlingen Texas where they recently called me and told me again that I had no oil in my car. I need to find out why you all would even hire a person that would speak to your customers in that way, as well as who can help me to find out what is wrong with my vehicle. Now this is a 2020 Kia soul and I gave a $10, 000 down payment as well as I only have about $9000 left For payoff. I have Botton two vehicles from that establishment as well as I have gotten a Nissan Sentra from Bert Ogden in Harlingen I always recommend yawls place but is there anyone that can help me is my question?

Sincerely,
Maria Fischer
[protected]
[protected]

My car been in the shop for 5 weeks i have gotten two diagnostic tests done on my car the first stated none was wrong with my car and the second one stated it was my fuel injecter but they wasn't sure if that was the problem that it could be my whole engine need replaced I received a phone saying that my car was ready when I got there my car was dead and my car was not fix I was super disappointed because my car has been there for five weeks and still no technician at the dean McCrary kia of mobile 1733 east interstate 65 services rd knows what is wrong with my car I paid 596 may 26, 2021 and my car was not fixed I ask for my money back until my car was fixed and was given the run around about my money I am a loyal customer I feel that it not fair that I have to get the run around about my car

Karp Kia-

I am warning all perspective car buyers to stay far away from Karp Kia. The customer service is an absolute disgrace and extremely unprofessional. I bought a new 2014 Kia Soul and I had numerous issues and problems. The last straw was when I recently brought my car in to be serviced for a problem where the car would stall in the middle of traffic. They kept my car for three weeks and did not offer me a loaner car and did not update me on the status of my car. When I came into pick it up it was not fixed, and they returned my car to me with no gas and a dead battery. I stalled in traffic on the way home and was put in an extremely dangerous situation.
I called Karp Kia and Kia corporate a number of times and not one person followed up and called me back and or offered me a logical explanation about my cars problems and or the condition it was returned to me in. This letter is being forwarded to civic organizations and the better business bureau all over Long Island. I wouldn't recommend Karp Kia for anything related to customer service, sales, and or service.

I scheduled a service for my Kia Stinger GT2 (2021, previously owned the 2018, which I purchased new). I simply inquired as to whether my car would be washed after service and was told no. Further, when inquiring of a sales representative, I was told I was spoiled and only wanted something for free! I replied, "No, I have been places and done things where it has been all about the customer service experience." I will never enter the doors of this dealership again. I was considering purchasing a AWD Sorento in the fall for my travel, however would never consider dealing with this dealership again! I will make a deal over the phone (as I did with the 2021 GT2) and fly to Waco, TX (University Kia)to give them my business because they deserve it!

Apparently, all the conversations with KIA staff have been recorded.

I just want an honest answer about whether my battery is under 24 month warranty.

Aaron was way too combative over the phone today.

I have rung Kia repeatedly about this.

2019 July engine failed and catalytic converter as well - It was replaced under warranty due to class action. Just now under 2 years (yes over the 12 month (we had a pandemic) and 12, 000 miles it failed - Kia will do nothing and we are talking about a $6, 000 repair bill. I saw other complaints and think they are ignoring a safety issue for one and ignoring any type of recall.

I have leased Kia Telluride on 2/22/21 in NYC for $368/mo.
I moved 1 months later and since then has tried to get my title transfer to no avail. So trying to solve that issue I went to my KMF account, which I put on automatic payment last month and noticed that they took $401.34 yesterday as monthly payment and there was $33.34 sales tax added. When I inquired they said that the state requires it. I asked what state was it since I've moved, but it's not reflected on the account. So the guy (who speaks like he has been hating and despising you for years) said "whatever state I moved to, and it is the charge that shall remain on all my monthly payments". He did take me off the automatic payments and sent me a secured email asking what document exactly the DMV of the state I have moved to is required. Apparently, I would be able to reply to that email. That is after numerous requests by fax and by phone about the title transfer

My Kia Sportage under warranty, last December, car Handle auto system damaged, Complained to the dealer, 4 months over, no positive response yet. By now, other door on the passenger side too damaged. Can't drive the car as usual. That was not expected when i purchased Kia Product .

My Kia Sportage has just 8, 000 miles on it. The drivers side door seal, or weather stripping, on the body not the door, is ripping and coming apart. My dealer said I am rubbing against it while getting into the car. In 8000 Miles? What kind of rubber comes apart in 8000 miles. Junk rubber that's what. Dealer said Kia will not warrant the seal.

In October 2020 I received a recall notice for my Seltos re a steering lock problem stating I should immediately take my vehicle in.
I booked at Essendon Kia and upon arrival was told they had no parts for the job and would get back to me when they arrived.
In October 2020 I received a second notice. Rang Essendon Kia. Again no parts. Again told they would contact me. I was annoyed enough to contact Kia Aust. head office. Was told they would get back to me within a week.
This week I received a final notice. Went through the process again with Essendon Kia with the same result.
I am dismayed with Essendon Kia's lack of response. But more so with Kia head office who did not give me the consideration of a reply.

Why keep sending notices when no parts are available?
I have had 3 Kias and have had them serviced at Kia dealerships throughout. I will be looking to get the 2 Kias I own serviced elsewhere in future as I don't feel confidant that required parts will be available.

My 2016 Kia Sorento Pearl White paint started peeling on passenger side of hood and driver side of roof edges in 2019. I ordered a paint touch up pen from Kia and it made it look worse. Now, the paint is peeling on the passenger side of hood and it is much larger. I did some research and spoke with several body shops and realized this is not uncommon with Kia Pearl White vehicles.

I bought this car 2 yrs ago, it hesitates when pulling away from a stop sign or merging into traffic, when it does finally move it lurches ahead about 3 feet. Ive taken it to the dealership, they test drive it and it works fine, because my vin number is not on the recall list for this dangerous problem, they will do nothing. This car is going to get me killed or badly injured. I need someone at Kia to listen to me.

On April 24 I leased a Kia forte and picked it up the same day, the salesman never took a road test with me and sat in his the parking lot and quickly demonstrated the dashboard and how to navigate to different screens.
On the drive home I noticed that the collision warning system and the collision avoidance assistance never functioned. I called up on the next Monday and complain and was told to bring the car into the dealership. When I got to the dealership the service manager informed me that if there were no lights on and no codes in the system (never hooked up scanner) There would be nothing for him to check. He also told me that I would have to call Kia and have them institute a case for an engineer to look at the car. When I called Kia and ask them to have someone check the car they said the dealer would have to initiate the request. At that point I said if I have a vehicle that doesn't have an important safety function Operable that I don't want the car since that feature was one of the reasons that I leased the car. Nissan told me that a leasing specialist would call and discuss my options. I waited two days and heard nothing and in the meantime made an appointment with a different dealership to check the car and they said if there are no lights and no codes the system is operable. I then requested them to take a road test and they responded that it was too dangerous To do so. I responded that if it is too dangerous to road test is it too dangerous for me to drive.
On May 5 I called Kia again and was informed that the case was never escalated (Number [protected]).
I was in the automobile this business as a service director for 25 years. When a customer came in with a complaint my first reaction was to take a road test with the customer to verify the complaint. At no time did anyone avail themselves to take a road test. I feel as if I am being jerked around because no one wants to address my concerns. What will it take for someone to take it seriously, will it take an accident. I understand this is only a supplement to being a safe driver nevertheless this particular feature should be working.
I want to either have the car repaired or replaced look have my lease canceled.
I would have submitted videos acceptance and safe to drive and take videos of my dashboard. She got the best treatment he was very secure she's more animated move in

On the 21st of Aug. we signed a lease agreement for a 2021 KIA K5 VIN# 5XXG34J20MG010836 my account # [protected], a few months into the lease we decided to buy out the lease. I had done this before with a different auto brand so I did it the same way. Only to find out that I must buy out the lease from the dealership only. I am trying to get my money back $29, 388.30 so that I can unwind the lease buy out that I did with my bank and re-do the lease buy out at the dealership. KIA Customer Service told me that the check was sent back on March 18th 2021 but my bank has no record of it coming in yet. The problem is KIA Customer Service department told me it was returned to KIA Motor Finance because it went to the wrong address. I asked them what the address was that they said they sent it to they said it was 7250 Campus Drive Colorado Springs, CO 80920. Which is the correct address for the ENT Credit Union Headquarters where the check originated from and that is where it should have been returned to. I have been trying to get this corrected since the 26th of March 2021, I have been making 2 payment each month for the same car but only one of them is going to the car the other one I might as well be throwing that money out the window because we can't seem to find the $29, 388.30 check. My bank has even called KIA Customer Service trying to track down the check. Help me to make this right.

I decided to buy my leased 2018 Kia Soul. After I got the buyout quote of $11, 041.60 I started making payments thru my bank around March 19th 2021. I made 3 payments of $3000, 1 payment of $2000 and finally on April 2, 2021 a final payment of $41.60. On March 24, 2021 I noticed an additional amount of $45.87 was added. Since then I have made numerous phone calls to the lease department who listened only to inform me that they couldn't help me and that I needed to speak with customer service. I then explained the problem over and over again. Over the next 6 weeks I spoke with as many as 40 people including 2 supervisors Crystal and Blanch. Some of the others were Serenity, Armando R. and Javier who was the worst one. Everyone listened, apologized for my inconvenience and basically did nothing. Each one said they would email the buyout department and that it would take 5-7 business days. I asked to speak with the department directly but was not allowed. I have emailed my odometer statement 2 times as well as sending it certified mail and emailing it several times. I have been prompt with my payments and paid the car off a month early. In return I have been treated very poorly. Every time I have tried to contact Kia in an email I have received a generic email as a reply suggesting I go to the step by step page. I have paid and I want my title. I do not owe the $45.87 and need that corrected. I am sorry that I ever decided to lease with Kia. I wish before I purchased I knew the headache and hassle that was before me.
I would never recommend Kia lease or even Kia. Their customer service is bottom basement. I just don't know where to go or what to do. Kia is a rotten company. If everyone is filched an extra amount such as $45.87 that is a tidy sum the Koreans are stealing from there customers. I will call the CT STATE tax department as well as a news channel that puts such things on the 6 p.m. news. Kia is garbage. When the warranty expires I'll be going back to Toyota. I never should have left them. If there is anything you can suggest to me I would really appreciate it. I really don't want to spend money on a lawyer.

On Saturday April 24, 2021 I was driving and heard clanking noises when the vehicle lost speed. I pulled over and stopped. Restarted 2016 Sorento and about 1/2 a mile later clanking noises were louder. Vehicle started to smoke and it felt like something broke off. Pulled over and had vehicle towed to local Kia dealer. The Advisor said it was the engine. They will not cover because I have not had a diagnostic run. Purchased the vehicle April 2018, last diagnostic was done in 2017. This is not fair because there was no prior warning of engine failure. Car has passed inspection every year since I've had it. I was never informed of any engine recall for 2016 Kia Sorento. I want my vehicle covered and repaired. If Kia corporate does nothing, my next move will be to the Consumer Finance Protection Bureau and the media. Case # [protected] RO 135751

Due to a series of issues we've experienced in the past 2 years of ownership of a brand new car, we demand the following as a form of an acknowledgement and acceptance.

We demand one month of the car payment, $830.12 x 4 = $3, 320.48 refunded for every issue I listed below:

Issue 1: Apple CarPlay is intermittent. When I took it in for service, they said they couldn't detect any problem and that I should use a different USB cable. I bought and tried 2 more cables and realized even the gentlest touch would disconnect the USB connection. We had to buy a phone holder in order to stabilize the cable but have to pay extra attention not to touch the cable from the connector. This issue was never resolved. The service appointment was on Thursday, Oct 22, 2020 at Oakland Kia.

Issue 2: UVO stopped working. When I called to inquire about it, the agent spent the next 30 minutes while she walked me through and troubleshooted because I wasn't able to remotely turn off or lock the car. Issue was never resolved. The first call regarding this issue was made on Friday, Oct 2, 2020. When I brought up the issue again yesterday at Carlsbad Kia, they told me I have to call UVO because they can't do anything about what UVO does.

Issue 3: On April 28, 2021, we went to Carlsbad Kia for the service appointment because the charging hook-up cap is stuck and not open when we need to charge. We have to open and lock the doors multiple times while punching on the cap cover when we need to charge. Carlsbad Kia could not find any issue. We came home and couldn't open again until we struggled for about 30-40 attempts with the cap.

Issue 4: In December 2020, I got a notice for defaulting on a payment because I had changed the checking account for the auto payment that didn't go through. $15 was waived and I changed the checking account back to the original one. 5 months later, today, I received another $15 fee. When I called, I was told my account defaulted twice in January and February. I checked my account and found out that not only I paid in full every month but also paid twice in December due to the checking account change issue. The customer service agent's manager told me I couldn't get it waived because it was my fault that the $15 fee was incurred and that my request for a waiver is "DENIED".

I have sent my final check to pay off the remainder balance $19, 730.84 to Kia Finance on April 29, 2021.

Please make the check $3, 320.48 payable to our address below:

Ellen White
747 S. Mission Road 1913
Fallbrook, CA 92028

Good afternoon, My name is Lisa Smith, I am leasing a 2020 optima kia thru Kia Finance. this is the 3rd time I have leased through them. I pay every payment early. I have made 14 payments with them and 2 times they have raised my sales tax when HIghland Ca sales tax is stayed the same. It is 7.75%. My payment is 317.16. Which has not changed. but the sales tax has. in 2019 it was 24.58 making the payment 341.74. then in the middle of 2020 it went to a payment of 317.16 with sales tax of 25.37 and now this month 04-2021 they now are charging me 27.75 for sales tax. I realize this is only a few dollars but it is wrong. When I called them they transferred me 4 times, and everyone blaming someone else. I asked to talk to a supervisor who was not helpful at all. He told me to contact my state as they are the ones that decide what Kia Finance charges me for sales tax. I said to him that Kia finance is charging me 8.75% and that isn t right. he said that there was nothing he could do. They should not get away with this. they tried to do this to me when I bought my 1st kia. what can I do. I do not want to pay the wrong amount and it is fraudulent for them to try to collect more money, over the 3 year lease it will be only 144.12 dollars more but if they are doing this on every customer they need to be stopped. The supervisor told me that they cannot change it. He has left me know other option than to file a complaint. If they try and impact my car for something they are charging in error. I will not stand for this. I already paid my May 8th, 2021 payment of 342.53 which I now realize that they have been over charging me since the beginning of the loan, and now they want to raise it again to 344.91. What can I do please help.

Lisa Smith
[protected]@epiclp.com
[protected]
acct #[protected]
2020 kia optima 36 month lease end lease date 2022 of December,

Thank you so much,

If this ruins my excellent credit,... I will be so anger.

Lisa Smith