KIA Motors
Reviews and Complaints

Dear friends
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Please post your reply as soon as possible.
Following Link contains the documents which i have recieved.
Please verify those documents and let me know the details.

http://www.esnips.com/web/FromKiaMotors

I would like to complain about the dealership : Gervais Kia in lowell, ma. I had purchased a 2004 Kia Sorento 10 months ago. Since then, there have been numerous problems with it. Over two weeks ago, my car would not start. I had the car towed to the dealership and I still have not gotten it back. Every day that has gone by I had been told a different story. They will not give me a loaner car and they almost did not cover the repairs under warranty. I had to literally call Kia directly and complain about my rights as a consumer to get my car covered under warranty and to have some answers. I found out last night that the service dept. for the dealership has been lying to Kia too. They said my car was going to be ready today and still, I get no calls back explaining to me what is going on.
Please help. I have two kids and no ride to work now. I am extremely upset right now.

I bought a car from them one year ago the car was sold to me
For six thousand dollars more then its worth, I was told I could come in after 8 months of paying and get it re financed
Also, I tried and was told I could not because the car is only
Worth 10, 000 and I still owe almost 17, 000. They wont do anything to help me, the car is changing colors and keeps having mechanical problems. All I wanted from them is a trade in or something else but they just shoot me down. I pay 400.00 a month car payments and feel like this company does not care.

I bought my 2005 KIA Spectra5 new in September 2005. My intitial gas mileage was 15 mpg. I was told it would increase and be at or near the sticker mpg after 6000 miles. At 12.000 miles on the odomenter I now get a rousing 19 mpg in town and 22 mpg on the highway.
Needless to say, I am disappointed! When I ask about I am told over and over again that I am driving it worng. I have driven many cars in my 65 years and am so very suprised to learn that I don't know how to drive this 4 cyl. automatic car.
I can't even get a service department to take it in for a look see.
I tell everyone who asks me about my KIA not to buy one. I will continue to do so.

You won 470000 from Kia 2008 sweepstakes. Contact Ms Stacie Monroe via email: stacie.[protected]@ymail.com with your secret pin code KIA/001/11234 and your refernce number TYT:[protected]/06. This message was sent using webmail.coqui.net

I have a 2002 KIA Sedona with 54, 000 miles on it, bought it new so I am the only owner of this piece of crap. All scheduled maint. has been done by authorized KIA dealers. I took it in for its 60, 000 mile maint. check-up and was told that the timing belt needed to be replaced. After looking in the Warranty book I found that this is considered a part of the 100, 000 mile power train warranty so I approved the work, thinking that it was covered under warranty as stated on page 4 in the booklet under Power train coverage. To my surprise when I went to pick it up after 2 days, I was hit with a $600 timing belt charge with labour. After a long discussion with the service manager with no results, I called KIA Customer service in California. I was told that the timing belt was not covered because it was worn and since it is rubber it gets worn out, however if the new belt broke, they may cover that. I read this dummy who could hardly speak English word for word from the booklet that says the timing belt is included in the 120 month/100, 000 mile warranty. She then asked me if I felt that they should be required to replace the tires too if they were worn out. I told her this was a completely different situation, their service techs said the belt was bad and needed to be replaced, and this is a warranty part and she again said that this belt wearing out is considered normal wear and tear, so it is not covered. I told her every part on the vehicle has wear and tear so what was her point in that statement. She told me that rubber wears so it is not covered and the dealership was well within its rights to charge me for replacement. I asked her what kind of warranty plan do you people have. She then said if the belt had actually broke it may be covered under certain circumstances. I told her that was the dumbest thing I have ever heard to allow a belt that the dealership said was about to break before they might consider it under certain circumstances, I asked her what circumstances, and she said it is on a case per case basis. If I would have said do not replace it and it broke, they would then tell me that we were advised to replace it and since we didn't it was our fault. Talk about a bunch of double talk. Why put this part in the warranty booklet if it is not covered? I told her when my headlight went out on my Explorer, Ford picked up the tab 100% with labour and that went out because of normal wear and tear, but she again went off on how rubber wears and so they could not cover that. I will never buy another KIA ever.

My timing belt goes out at 65000 mile and blows my engine up. When I called KIA they said that the engine is only warranted up to 60000 miles and will fix it and add the bill to the already existing bill I have. Who knows a car that the engine blows at 65000 miles and isn't mad? And do they know that engine for this car is hard to come by just for the fact that this has happened to the same car over and over? And what happened to 100, 000 mile bumper to bumper warranty? Doesn't the engine fall in between the front and back bumper? Mine did until it blew and we had to take it apart.

Kia gives out false advertising and I wouldn't dare tell anyone to go buy any car from them because they won't be satisfied and everything that goes wrong with their cars are not their fault. They just want the money and I would suggest to buy a car that will hold up and be worth the money that is actually paid.

I bought my car on 6/10/08. I drove it home and later that night I went to leave and the car wouldn't start, it sounded like it was trying to turn over and wouldn't. Before I left the dealership they said the car went through a carfax and a 181pt inspection and everything was checked out on the car. I went to pick up my parents the next day to take the car back and it died on me twice on the interstate. We noticed that it was leaking oil and it had an oil trail all the way up the driveway. The service guy confirmed that it was oil and they wanted to keep the car to figure out what was wrong. They said that there was something wrong with the thermistat and they replaced a $25 part on it. They called me to come pick it up and when we got there it was sill leaking, but this time it looked like anti-freeze. They came out and looked at it and one of the guys said that he hoped it wasn't the head gasket. I went back on 6/13/08 to ask for my money back on the car and they refused to give it to me. They said nothing was wrong with the car. I believe that they're trying to screw me over because I'm a woman. The car hasn't held up to the 181pt inspection that they said it passed. I'm really concerned that there is something seriously wrong with the engine and I think the car is going to die. I asked them to show me all the paperwork on the car showing what they serviced before putting it on the lot and everything that they replaced. The manager couldn't show me any of the paperwork. When I went back to look at the car I noticed that the bumper was hanging down in front and there was a big scratch on the left end of the car. Both of these blemishes was not on the car when I bought it, so I want to know where they came from. I just want my money back for the car since I don't think I got what I paid for and what they said I was getting.

"lotto"

Kia international lotto (headquarters)
Customer service department affiliate of seoul korea.
No: 486/90 nasiha road seoul korea

We are pleased to inform you of the announcement made today, you are among the winners of the kia car international promotion program. participants were selected through a computer ballot system drawn from 1, 500, 000 email addresses of individuals and companies from all parts of the world as part of our electronic business promotions program.

As a result of your visiting various websites we are running the e-business promotions for 2008. you/your company email address, attached to ticket number [protected], with serial number 207-01 drew the lucky numbers 10, 71, 1, 90, 17, 65 and bonus number 71, your insurance number: fls041/ 296l /gmsa and consequently you won in the second category of the kia fortune lotto draw.

You have therefore been approved for the payment of the sum of us$530, 000, 00 in cash, including a kia picanto car as the winning present for the second category winners. this is from the total prize money of us$1, 950, 000.00 shared among the international winners in the second category.

Congratulations!

Contact our agent and submit your full names so that they will re-insure your winning fund under your full names, include the name of the port nearest to you so that the shipping of the kia picanto will be direct to such port for your clearance.

To begin your claim, call our claim agent or send email immediately to:-.

Certificate agent:
Mr. hu wang
E-mail: [protected]@yahoo.com.cn
Phone: +[protected]

Note: in order to avoid unnecessary delays and complications, please state the followings:

1. full name:
2. address/contact number:
3. country of origin:
4. age:
5. occupation:
6. tel/fax:

Sincerely,

Ing chuny liu (mrs)
Hon cordinator

I have A Kia carnaval with 100000km engine stop taking to Dealer for repair the dealer strep down the geer, engine, ac, and evry thing else in the engine afer that thay told me to bay 1500sr for taking the engine downe and thay will install new engine for abut 20000 Sr i refuse and told thim to over hull the engine thay refuse .
i took the car to a local shop and thay repair i want the company to bay me back the 1500 Sr thay took for nothing
Mufareh A. Assiri

The most recent ' Flash Dance ' Kia commercial is unacceptable. Hip movement towards car and commercial is offensive

I have a 2004 KIA with 33804 miles on it on march 5, 2007 I have a serious accident and my AIR bags did not Deploy... Only GODS MERCY SAVED ME...

We have a 2005 Sorento that since almost new has had a highly intermittent shifting problem in the defective manual transmission.

We have documented several times via telephone and by certified letters to Kia Motors America Inc. When we asked, Kia denied any other documented cases of our problem.

Even though we have confirmed that we are not an isolated case at the dealer and this problem is a serious safety issue Kia Inc. refuses to honor their warranty and will not replace our transmission (or anyone's with this exact problem). For the record, the dealer has been extremely courteous and professional but we understand their hands are tied due to corporates indifference.

We are not surprised that Kia has not duplicated the intermittent shifting problem during test driving but that does not mean it does not exist. Kia will not accept responsibility for their vehicle. Kia Inc. is "dropping the ball" big time.

Keep in mind that we are dealing with a defective component that impairs the safety of our vehicle and endangers our lives. (We are not talking about just a luxury item i.e. clock, cd players etc.)

Kia dealers have informed us that very few manual transmission Sorento's are sold in the USA so our problem is appearing in very limited numbers. Perhaps too few for a defect to become apparent. If more consumers were complaining of their unsafe vehicles due to defective transmission then Kia would be forced to give this problem the immediate attention it deserves. A recall begins with just one consumer's complaint.

We are sickened by their non-solution to our problem. We have documented repeatedly with Kia Inc. that our Sorento is an unsafe vehicle and should not be allowed on the road until it's defect has been corrected. As far as Kia is concerned the problem does not exist.

Kia's message to us is that they do not value our safety in a vehicle they manufactured. DISGUSTING!

If the situation were reversed the very same Kia Inc. staff adamantly refusing assistance to us would understand how frightening it is to be driving our unsafe Sorento and would insist that Kia Inc. take full responsibility and immediate action to correct the problem. I seriously doubt they would accept Kia Inc. telling them there is nothing they can do to help them. If those same Kia Inc. employees were behind the wheel of our unsafe Sorento with their families including their young children or young grandchildren maybe they wouldn't be so quick to deny that the problem exists.

Here is what happens when we are driving our Sorento: intermittently, suddenly we can not shift gears at all and of course, the vehicle will not move at all. It has happened upshifting in first pulling away from lights and pulling out into traffic and upshifting and downshifting in higher gears. We have been in the middle of intersections, in city traffic and highway driving. We immediately turn on our emergency flashers and wave other drivers around us while they are honking, yelling, and slamming on their brakes to avoid hitting us. We repeatedly try to shift gears and finally get it to shift again and move to safety. Very unsettling to say the least.

My wife is afraid to drive our vehicle and I fear for her, my children and young grandchildren, as well as my own safety. Every time we make a left turn or pull out into traffic we wonder if this is the time it will happen again. Driving is stressful enough without this added dangerous burden!

We are absolutely shocked and disgusted at Kia Motors Inc.'s unacceptable customer service. We are not being unreasonable by asking for a replacement transmission. At this point we should be asking for a replacement vehicle! We don't even know if a replacement transmission will be defect free or have the same problem but we have only asked for new transmission.

Here are the problems I had with my 2002 kia sedona ex:

Gas gauge – after filling up with gas, the gauge immediately moved to half but took about five minutes to move from half to full.

It also didn’t read accurately. While driving, it slowly dropped (As would be expected). The problem here was, it showed only 1/2 a tank of fuel when it's really 3/4 full.

Trip computer / overhead console – the digital display for the various overhead console functions was wrong. For instance, it showed time as 3:69 p. M. And the temp readings were preceded by a small l.

Sliding doors – on the left sliding doors, the plastic bushing busted off the center support brackets causing the door to bind.

Windshield wipers – completely failed when the connecting bushings fell apart.

Interior door handles –the handle actuates a cable attached to the latch, allowing the door to open when the handle is pulled. The cable seemed to have too much slack in it, making it difficult to open the door from the inside. The interior door handle on the left (In my case, driver's) side simply broke off because it is non-reinforced plastic

Oil usage – in just under 3, 000 miles, it leaked and/or burned about 3/4 of a quart. There's no evident leak, so i'm guessing that it's the latter.

Air conditioner – leaked refrigerant slowly and then ceased to function.

Engine – jerked (Or stalled) hard, threw on check engine light but continued to run.

Paint – the paint beneath the rear window peeled. Clearcoat paint on piece above license plate "alligatored" or "checked."

Airbag light — airbag light was constantly lit.

Warning lights – warning lights for charging system and brake never light (Bulbs test okay).

Charging system – this malfunctioned, requiring replacement of alternator.

Acceleration – sometimes ran at idle speed even when trying to accelerate.

Glove compartment door – failed to close entirely, allowing inside light to stay on.

Cruise control – periodically shut off automatically and could not be turned back on until the vehicle was stopped, shut off, and restarted.

Leather cover – peeled off of the shifter and had to be re-glued.

Sun visors – plastic broke causing mirror covers to fall out.

They had to be replaced.