Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Car Dealers KIA Motors Kia Service in Iceland
KIA Motors

KIA Motors review: Kia Service in Iceland

G
Author of the review
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I need to reach out to KIA in Europe to get some help and complain about the KIA service that Askja (kia.is) has provided me with my KIA Sorento 2015 (VIN= KNAKU814DE5566485). My car is only driven 110.xxx km, and has been services by Askja from 2018, when I bought it from Sweden. After the last few services done by Askja, I simply had enough of their services and refused to take my car to them for future service after the 7-year warranty expired in April 2022.

Recently I took my car to another repair shop to address an issue that Askja couldn’t fix even though I brought my car to them three times in a row to Askja and they charged me around €800 and couldn’t even fix the problem. But after I took my car to the other repair shop, I was told that the AWD isn’t working on my car and that the computer shows two error codes, P1831 and P1832. The AWD Couper is broken and doesn’t work. Of course, this was a shocking surprise but at the same time I got the answer, why has my car been so horrible to drive in the snow over the past three years, during winter times. I simply got stuck in snow, even though we are talking about like 15 cm deep snow. My wife's car, Mazda 3, simply outperformed my Kia Sorento during the winter times. There were no indications that the AWD wasn’t working. No error on the dashboard, the AWD lock light came on when the car was struggling and trying to apply the AWD system. I had mentioned how disappointed I was with my car performance in the snow, at least two times when I took it to Askja for a scheduled service. But all I got was from them was “Hmm that’s surprising” and that’s it. No follow up nor did they check if there were issues with the AWD, especially since there are well known issues with the AWD Coupler in these vehicles.

And now I have a car that has always been serviced by a qualified service provider and all this time the AWD has not been working and no one at Askja seems to have checked it out or noticed. These P1831 and P1832 error codes must have been spotted a long time ago.

Other issues I have had with the Askja services are these:

2018 I wanted a software update Navigation System. Askja told me that there were no updates available, even though I knew there was. So, I contacted you (KIA Europe) and complained about it. A few days later, Askja called me and told me there was a software update available.

2020 73.000 km) The parking brake wasn’t working as it should. My transmission was in P it would start rolling if I parked my car on a small slope. After the repair, the parking brake wasn’t working any better.

2020 During the 75.000 km service checkup, I asked them to fix the light beam from the headlights. It was pointing way too low to the ground, so the lights were only working like 5 meters in front of the car, making a driving in the dark on a non-lid up roads extremely dangerous. I was told that the headlights were as they should be and there was nothing done about it.

2021 88.000 km) Once again asked them to fix the parking brake. This time it did work better than before. My car still rolls even when the transmission is in P, but not if I use the parking brake.

2022 90.000 km) Once again asked them to fix the headlights beam. It was unacceptable to have them like this and extremely dangerous. This time Askja told me that the Headlight Level Sensor was not working, and they would replace it under warranty. But that didn’t make any difference, the headlight beam was still pointing to much down. So, I had to open the bonnet and screw the adjustment screws (no adjustment dial inside the vehicle on the dashboard) on the headlight itself to fix the light beam myself.

2022 92.000 km) Every time I press the brakes and turn the steering wheel at low/very low speed these is like a cracking noise coming from the front wheels. I took my car to Askja three times in order to try to fix this problem. Askja replaced the top strut mount at the front. Charge me around €800 for that service + part. Didn’t fix the problem. I complained about it with Askja and they agreed to look at it once again. This time they were focusing on the breaks. But like before they didn’t fix the problem and you can still hear this cracking noise.

After all of this and the 7 year warranty had expired on my car, I didn’t want to take my car to Askja for anymore and let them service it.

Desired outcome: Fix the AWD Couple in my car.

View 0 more photos
More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply
0 comments
Add a comment

More KIA Motors reviews & complaints

KIA Motors - Bad paint 76
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KIA Motors - Fraud!!! 55
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KIA Motors - Lottery scam 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KIA Motors - Paint chipping on hood 43
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KIA Motors - unresolved problems 14
KIA Motors - Kia Seltos
KIA Motors - Fraud and dishonesty
KIA Motors - 2013 kia optima snow white pearl paint 4
KIA Motors - Vehicle problems
KIA Motors - car battery 2
View all KIA Motors reviews and complaints

  1. KIA Motors Contacts

  2. KIA Motors phone numbers
    +1 (877) 542-2886
    +1 (877) 542-2886
    Click up if you have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number 0 0 users reported that they have successfully reached KIA Motors by calling +1 (877) 542-2886 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (877) 542-2886 phone number
    Canada
    131 542
    131 542
    Click up if you have successfully reached KIA Motors by calling 131 542 phone number 21 21 users reported that they have successfully reached KIA Motors by calling 131 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 131 542 phone number 8 8 users reported that they have UNsuccessfully reached KIA Motors by calling 131 542 phone number
    23%
    Confidence score
    Australia
    8800 301 0880
    8800 301 0880
    Click up if you have successfully reached KIA Motors by calling 8800 301 0880 phone number 8 8 users reported that they have successfully reached KIA Motors by calling 8800 301 0880 phone number Click down if you have unsuccessfully reached KIA Motors by calling 8800 301 0880 phone number 76 76 users reported that they have UNsuccessfully reached KIA Motors by calling 8800 301 0880 phone number
    50%
    Confidence score
    Russia
    1800 888 542
    1800 888 542
    Click up if you have successfully reached KIA Motors by calling 1800 888 542 phone number 1 1 users reported that they have successfully reached KIA Motors by calling 1800 888 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling 1800 888 542 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling 1800 888 542 phone number
    50%
    Confidence score
    Malaysia
    +82 234 641 114
    +82 234 641 114
    Click up if you have successfully reached KIA Motors by calling +82 234 641 114 phone number 27 27 users reported that they have successfully reached KIA Motors by calling +82 234 641 114 phone number Click down if you have unsuccessfully reached KIA Motors by calling +82 234 641 114 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +82 234 641 114 phone number
    74%
    Confidence score
    South Korea
    +1 (800) 333-4542
    +1 (800) 333-4542
    Click up if you have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number 0 0 users reported that they have successfully reached KIA Motors by calling +1 (800) 333-4542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +1 (800) 333-4542 phone number
    United States
    +44 333 202 2990
    +44 333 202 2990
    Click up if you have successfully reached KIA Motors by calling +44 333 202 2990 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +44 333 202 2990 phone number Click down if you have unsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +44 333 202 2990 phone number
    43%
    Confidence score
    United Kingdom
    +353 16 497 493
    +353 16 497 493
    Click up if you have successfully reached KIA Motors by calling +353 16 497 493 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +353 16 497 493 phone number Click down if you have unsuccessfully reached KIA Motors by calling +353 16 497 493 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +353 16 497 493 phone number
    100%
    Confidence score
    Ireland
    +43 800 784 777
    +43 800 784 777
    Click up if you have successfully reached KIA Motors by calling +43 800 784 777 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +43 800 784 777 phone number Click down if you have unsuccessfully reached KIA Motors by calling +43 800 784 777 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +43 800 784 777 phone number
    100%
    Confidence score
    Austria
    +32 27 296 979
    +32 27 296 979
    Click up if you have successfully reached KIA Motors by calling +32 27 296 979 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +32 27 296 979 phone number Click down if you have unsuccessfully reached KIA Motors by calling +32 27 296 979 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +32 27 296 979 phone number
    33%
    Confidence score
    Belgium
    +49 800 777 3044
    +49 800 777 3044
    Click up if you have successfully reached KIA Motors by calling +49 800 777 3044 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +49 800 777 3044 phone number Click down if you have unsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +49 800 777 3044 phone number
    67%
    Confidence score
    Germany
    +39 848 582 588
    +39 848 582 588
    Click up if you have successfully reached KIA Motors by calling +39 848 582 588 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +39 848 582 588 phone number Click down if you have unsuccessfully reached KIA Motors by calling +39 848 582 588 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +39 848 582 588 phone number
    100%
    Confidence score
    Italy
    +31 888 542 542
    +31 888 542 542
    Click up if you have successfully reached KIA Motors by calling +31 888 542 542 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +31 888 542 542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +31 888 542 542 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +31 888 542 542 phone number
    50%
    Confidence score
    Netherlands
    +47 22 086 153
    +47 22 086 153
    Click up if you have successfully reached KIA Motors by calling +47 22 086 153 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +47 22 086 153 phone number Click down if you have unsuccessfully reached KIA Motors by calling +47 22 086 153 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +47 22 086 153 phone number
    100%
    Confidence score
    Norway
    +34 902 283 285
    +34 902 283 285
    Click up if you have successfully reached KIA Motors by calling +34 902 283 285 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +34 902 283 285 phone number Click down if you have unsuccessfully reached KIA Motors by calling +34 902 283 285 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +34 902 283 285 phone number
    100%
    Confidence score
    Spain
    +46 854 170 536
    +46 854 170 536
    Click up if you have successfully reached KIA Motors by calling +46 854 170 536 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +46 854 170 536 phone number Click down if you have unsuccessfully reached KIA Motors by calling +46 854 170 536 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +46 854 170 536 phone number
    20%
    Confidence score
    Sweden
    +41 627 888 899
    +41 627 888 899
    Click up if you have successfully reached KIA Motors by calling +41 627 888 899 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +41 627 888 899 phone number Click down if you have unsuccessfully reached KIA Motors by calling +41 627 888 899 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +41 627 888 899 phone number
    100%
    Confidence score
    Switzerland
    +90 216 656 2600
    +90 216 656 2600
    Click up if you have successfully reached KIA Motors by calling +90 216 656 2600 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +90 216 656 2600 phone number Click down if you have unsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +90 216 656 2600 phone number
    100%
    Confidence score
    Turkey
    +86 400 882 2060
    +86 400 882 2060
    Click up if you have successfully reached KIA Motors by calling +86 400 882 2060 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +86 400 882 2060 phone number Click down if you have unsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +86 400 882 2060 phone number
    60%
    Confidence score
    China
    +974 44 039 444
    +974 44 039 444
    Click up if you have successfully reached KIA Motors by calling +974 44 039 444 phone number 6 6 users reported that they have successfully reached KIA Motors by calling +974 44 039 444 phone number Click down if you have unsuccessfully reached KIA Motors by calling +974 44 039 444 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +974 44 039 444 phone number
    71%
    Confidence score
    Qatar
    +966 920 014 200
    +966 920 014 200
    Click up if you have successfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +966 920 014 200 phone number Click down if you have unsuccessfully reached KIA Motors by calling +966 920 014 200 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +966 920 014 200 phone number
    Saudi Arabia
    +27 117 768 800
    +27 117 768 800
    Click up if you have successfully reached KIA Motors by calling +27 117 768 800 phone number 7 7 users reported that they have successfully reached KIA Motors by calling +27 117 768 800 phone number Click down if you have unsuccessfully reached KIA Motors by calling +27 117 768 800 phone number 5 5 users reported that they have UNsuccessfully reached KIA Motors by calling +27 117 768 800 phone number
    17%
    Confidence score
    South Africa
    +94 112 342 725
    +94 112 342 725
    Click up if you have successfully reached KIA Motors by calling +94 112 342 725 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +94 112 342 725 phone number Click down if you have unsuccessfully reached KIA Motors by calling +94 112 342 725 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +94 112 342 725 phone number
    60%
    Confidence score
    Sri Lanka
    +866 800 868 995
    +866 800 868 995
    Click up if you have successfully reached KIA Motors by calling +866 800 868 995 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +866 800 868 995 phone number Click down if you have unsuccessfully reached KIA Motors by calling +866 800 868 995 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +866 800 868 995 phone number
    100%
    Confidence score
    Taiwan
    +971 800 542 823
    +971 800 542 823
    Click up if you have successfully reached KIA Motors by calling +971 800 542 823 phone number 5 5 users reported that they have successfully reached KIA Motors by calling +971 800 542 823 phone number Click down if you have unsuccessfully reached KIA Motors by calling +971 800 542 823 phone number 2 2 users reported that they have UNsuccessfully reached KIA Motors by calling +971 800 542 823 phone number
    43%
    Confidence score
    UAE
    +84 190 054 5591
    +84 190 054 5591
    Click up if you have successfully reached KIA Motors by calling +84 190 054 5591 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +84 190 054 5591 phone number Click down if you have unsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number 0 0 users reported that they have UNsuccessfully reached KIA Motors by calling +84 190 054 5591 phone number
    100%
    Confidence score
    Vietnam
    +55 800 771 1011
    +55 800 771 1011
    Click up if you have successfully reached KIA Motors by calling +55 800 771 1011 phone number 3 3 users reported that they have successfully reached KIA Motors by calling +55 800 771 1011 phone number Click down if you have unsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number 1 1 users reported that they have UNsuccessfully reached KIA Motors by calling +55 800 771 1011 phone number
    50%
    Confidence score
    Brazil
    +52 554 780 0542
    +52 554 780 0542
    Click up if you have successfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have successfully reached KIA Motors by calling +52 554 780 0542 phone number Click down if you have unsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number 4 4 users reported that they have UNsuccessfully reached KIA Motors by calling +52 554 780 0542 phone number
    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

Most discussed complaints

Mini van is worthless - please record this
5
(opinions to this review)
 Not receiving phone calls back from Danbury Kia about the replacement of my radio that is still under warranty
1
(opinions to this review)
 Repair to broken passenger side window, steering column and passenger side door handles
1
(opinions to this review)
 2017 KIA Sportage
1
(opinions to this review)
 Service complaint
1
(opinions to this review)
KIA Motors Alternatives
Volvo Cars North America 17 reviews Insta Credit Auto Mart 13 reviews North Coast Auto Mall 14 reviews Ed Voyles Hyundai / Kia 12 reviews United Nissan 13 reviews