King.com
Reviews and Complaints

i was on level 347 or 348 on the 9/12/2019 and then I lost my progress on candy crush and wasn't logged in. what do I do? I don't want to have to redo it all again. :(

i would like you to try and get me my profile back. i believe that my picture was an onion I was in an episode race and collecting either cyan or red candies for the 4 in a row thing. just email me if you can get it back @ [protected]@abbeywoodschool.com

thanks

me (classified information)

I have been playing Bubble Witch 3 for quite awhile now but I had to start over because I had to purchase a new Amazon Fire Tablet. Now I am not getting credit for Fairy Dust. You know, for every 15 stars collected you earn 1, 000 units of dust. It is stuck on 15/15. Please help, this is my favorite game... I do not want what I have lost but that would be great but I want to move forward with my Bubble Witch 3 game. It takes my mind off of my health issues when I have my treatments.

I wish to cancel an order but cannot see how to do this. The boots I ordered have not arrived and I have recieved no updates. I do not trust this company and wish to cancel my order now
I want to cancel my order
I want to cancel my order
I want to cancel my order
I want to cancel my order
I want to cancel my order
I want to cancel my order
I want to cancel my order

To whom it may concern,

I have reached over 950 levels in Pyramid Solitaire Saga and have accumulated A LOT of Boosters and game helpers, but yesterday - they ALL disappeared, and now I am back to square one!
It is very frustrating and not the first time it has happened - I will not keep playing the game unless I get all my Boosters back!

I have tried to contact King.com through various media, but I keep getting automatic replies from "Virtual assistants" without solving my problem. Are there any HUMANS working for this company that I could talk to?

Please solve my issue ASAP!

Regards,

Tanja

I recently upgraded to a new iPhone and pet rescue is making restart at the beginning. I was at the new segment that was just updated on Monday, October 21st and had a streak of over 300 going. How can I resume where I originally left off without having to start back at level one? Is there a way to log into the game under a profile of some sort? Please help.

Re game 2253...l am being robbed over and over. If the game requires you to hit 20 chocolate pieces and once you get to 18, it won't register any more. I hit 4 more with no credit. Every time I get close to completing many games, it doesn't give me credits earned. If you can look at the game I am on, do so.. It's incomplete. It will be my last game. Check how much money I have spent on this cheating game.

J started complaining about being forced to spend money to play and advance in your Candy Crush Saga game starting with Level 74. At that time and has been and currently is continuing to be advertised as "FREE", you CANNOT ADVANCE or beat levels WITHOUT PURCHASING GOLD BARS, BOOSTERS HAVING ANYTHING EXTRA AND BEING STUCK ON LEVELS FOR DAYS AND EVEN WEEKS! That just is plain boring! And frustrating. All along you brag about the hundreds of thousands of players and over 4000 levels and adding more! Why? To make more money! However, it is all over your game that the higher levels provide better, faster boosters for better players! Truth: the higher levels are much more difficult and the better boosters are NOT FREE but paid for! When complaining at Level 74, I was told by one of your employees to go to YouTube tutorials for instructions to help with strategies to get through difficult levels. That help on YouTube did not actually show up until about the mid levels 200 forward, I found a "Candy Crush Guru" who provided "audio, tips, tricks, etc." with full explanation and how and why strategies to get through these most difficult levels! She is great! I subscribe and go to her always. There are 2 other on YouTube who only have stupid music that show moves at a fast pace you can't keep up with! While strategy is explained by the Guru, it has become very apparent that these words are being used way to ofter: "this level requires a lucky board"! Or this is my "9th play through" waiting on a lucky board! It took me from May 2019 to August to make it to Level 359. Thanks to this Guru, I was able to make it from Level 359 to Level 1070 til Sept. 15. I have now purchased over $60 from August thru first of October which I swore I would NEVER do but once I was advancing quickly in from 359 to 1070, in a little over a month, learning strategy, I was having fun! But at 1070, now at 1145, EVERY LEVEL FROM 1070 TO 1145 has been tricks and cheats by you! What happened? I started spending money so you took advantage of me? It had already been things like the guru had uploaded her levels from 2016 and you had changed things to make the game more difficult. For instance, since you decided you didn't want players to learn and use strategy which every game out there requires and we all love to learn and utilize because we like to be smart, learn and play, you decided on "lucky boards." Back in 2016, you could exit, without making any moves, and not lose a life or the boosters you wanted to use! This was to wait on a lucky board. NOT ANYMORE! So direct me to YouTube, you watch this guru so you can make the game more difficult by watching too and removing this provision! THEN, I don't know how many levels starting with 1070 through 1145 you removed the number of moves on "hard", "nightmarishly hard" levels but I do know on 5, you removed 15 to 20 moves on these hard levels going from 50 moves to 15 on one, 35 to 23 on one, and others! For scrolls, levels I am stuck on waiting on the lucky board, a just "hard level" can take 3 to 5 days and every booster I have purchased for 1 scroll! While a nightmarishly hard can take 2-3 days, maybe a booster or 2 to get thru the level to get 1 or 2 scrolls. To get a 3 scroll level is up to you to decide in the moment. When other extra things are going on like the rocket where you gather candy or the color bombs and feeding the goat or dino or whatever that thing is, if you are stuck on a level for days and days, those extra things mean nothing. So when you have passed the scroll hard levels on Candy Crush made up desires at the time, and they become full at 1 to 2 weeks, the buy within 12 hours where you have some booster with 1 hour play. It doesn't matter that you have already won 1 hour candy bomb and another hour candy bomb and have 3 lives left because at Level 1145, I should have passed the level on first try but Candy Crush had just one jelly with cherry left...I used 2 boosters, had over an hour in color bombs left and 17 gold bars and 2 lives. I opted to use 1 each of a booster and purchase 5 moves for 10 gold bars...Candy Crush gave me 4 FOUR lives for those 10 bars! Did not allow the lollihammer to open the cherry even tho it can open "any candy or item on the board giving you trouble" AND IT HAS OPENED A POPCORN WHEN IT'S THE LAST TIME THE POPCORN HAS TO BE HIT AND UNCOVERED CANDY WITH JELLY FILM ON IT, AND EVEN KNOCKED OFF A PART OF THE CAKE SQUARES! So I challenge you to advertise the truth! The amount of people that are actually playing your game from the beginning AND HAVE NOT STOPPED, advising that if you go to YouTube, you will fine CANDY CRUSH HAS REMOVED MOVES AND THE ADVISE THERE IS NO LONGER VALID, YOU HAVE TO WAIT FOR A LUCKY BOARD, YOU CANNOT QUIT BECAUSE YOU WILL LOSE A LIFE AND BOOSTERS! AND THE AVERAGE AMOUNT OF MONEY EACH AND EVERY PERSON THAT HAS PLAYED FROM THE BEGINNING, IS STILL PLAYING NOW, HAS SPENT AND CONTINUES TO SPEND TO PLAY YOUR FREE GAME! AS WELL AS THAT IF A LEVEL APPEARS LESS DIFFICULT, YOU WILL DO ANYTHING IN YOUR POWER TO SIT AND DREAM UP WAYS TO MAKE IT AS DIFFICULT, WAYS TO FORCE YOU TO SPEND MONEY, MAKE LUCKY BOARDS APPEAR WITHIN MAYBE A WEEK AND NEVER ADVISE PEOPLE TO GO TO YOUTUBE AGAIN! THESE ARE TRUTHFUL STATEMENTS! BECAUSE SO FAR, AT 1145, I LEFT 0 LIVES, 1HR 8 MINS OF A COLOR BOMB AWARDED AND A COUPLE OF BOOSTERS WITH ANOTHER LIFE IN 15 MINS. AND THE NEXT AFTER THAT IN 30 MIN. IM JUST NOT THAT STUPID AND WILL NOT PLAY ONE LIFE AT A TIME EVEN THOUGH IM THE LOSER OF THE HOUR AND 8 MINS COLOR BOMB I HAD LEFT FROM WINNING! I WAS ON 1129 WHEN I CAME HOME FROM THE HOSPITAL FRIDAY NIGHT. HERE IT IS THURSDAY MORNING AND I MOVED 17 LEVELS, BUT I MOVED FROM 1125 TO 1129 IN 2 WEEKS! SOMETHING STINKS AND CHEATING IS WRONG! ALL I DEMAND IS THE TRUTH AND YOU WON'T GET ANOTHER DIME FROM ME! SO KEEP DREAMING UP WAYS TO KEEP PEOPLE SPENDING MONEY, REMOVING MOVES FROM 1 SCROLL HARD LEVELS AND TELLING ALL OF US HOW MANY PEOPLE SIGNED UP TO PLAY BUT NOT ACTUALLY PLAYING! I DON'T CARE IF YOU AREN'T IN THE USA OR NOT! I CAN MAKE SURE YOU FOLLOW OUR ADVERTISING RULES! BECAUSE HERE, TRUTH IN ADVERTSING ARE DEMANDED AND ENFORCED! YOU DID'T EVEN RECOGNIZE MY EMAIL AND PASSWORD...BUT I PLAYED AND YOU ACCEPTED MY MONEY! SHAME ON YOU! KING! SHAME ON YOU////////////1

When I have tried to withdraw my funds from my account back to my paypal account uses have blocked my account and not replied to any of my message over the past 3 days when I have sent them. All I want to do is withdraw my winning and carry on playing my games that are waiting to be played. I have sent messages on the 13th 14th and 15th of October to try and have this resolved and sent emails and facebook messages to king and royal games, but I have not had one single response.

Regarding Candy Crush level 2479: Why is it after clearing all the jellies and proceeding to knock out the blocks below the cherry several times the cherry was never allowed to drop? Is this a ploy to get the player (me) to spend more money in order to be able to finish this level? I've spent more money on this game then I care to admit and when I meet a challenge I should be able to expect the move to be carried out, allowing me to move to the next level.

Candy crush soda saga won't allow me to purchase more booster via my facebook account! Kept giving error message: sorry, the store is unavailable, try again. Would someone in customer service or leadership please rectify this error. I'm right at completing a level, but only if i'm able to make the purchase.. I've clicked on it countless times, trying to make the purchase, but was given the same error message each and every time.

Thank you so much, I really enjoy playing candy crush saga, soda, and jelly..

Warmly,

Lamelvia pierce display name via facebook is: kim pierce
[protected]@gmail.com

My son and I have been playing this game for about one month. Yesterday the screen was in and out. I spent a total of$13.98 more on gold bars, etc. The screen shifted again and my game was lost. I contacted Candy Crush and they said my email was not on record. I tried to contact again this morning accessing Drums the parent company online and putting in Candy Crush Saga. It was useless my message said the information was incorrect. We probably spent a little more than we should in the last month but we enjoyed the game. We are done with this. Never felt so taken in my life. Thanks for your time.

A number of advertisement videos play but at the end of the video, a notice appears that states the video is not available so no reward is given.

I cannot give you specific videos because for example.. the Ikea video plays and sometimes gives rewards and other times none. The one video which is consistently not giving any rewards but plays all the time is the View Qwest video. There are also others like NTUC which plays but also no rewards. I cannot recall any others but there are a number in addition to the 3 I mentioned.

Is there anything you can do to fix the problem? I would appreciate it very much as I am at the 3600 plus levels and it's frustrating not to receive any rewards after watching the videos play completely. These are much harder levels and every reward is much needed.

Thank you

This is the third complaint that I have submitted and have not heard from. Last week I paid for boosters for 12 hours and did not receive the full 12 hours and today I paid for 9.99 for 1 hour and did not receive it. This has been happening when ever I pay for bundles with boosters and would like a refund. You can check on my email [protected]@yahoo.com to verify the purchases. I have been having trouble signing in with the [protected]@yahoo.com email and had to register with a different email... [protected]@yahoo.com. Please make this right as I spend a lot of money to have my ill mother play these games. My phone number is [protected]

Morning, i would like to make a complain about your service,
My name is Mr Ashley Desmier.
Email is, [protected]@hotmail.com.
REGARDING CANDY CRUSH SAGA.
Three times this week i have been charged, £1.99 for buying Boosters which i havent purchased!, i clicked on the order then cancelled it and was told no money has been taken from my account, this is not true, each time i have been charged the £1.99. totaling £5.97. i am unemployed and that amount i cannot afford! the transactions took place on the 20th and 22nd of august, 2019. i would like a full refund. Please will you investigate this matter!

Thankyou.

I have been KIng.com, then Royal games member online since 2007. I am currently a platinum member. A few days ago I went to play, and my saved login details were rejected as wrong. When I clicked to reset my password, no email came to address registered .
I had to open a new second account to contact support. They said contact my ISP about IP address. ISP said IP address is fine.
Support said I had a VPN and they won't send emails if this is the case. I had not done anything different, but I checked my computer and VPN is off.
They then said my query was resolved and that I can't submit more information. I have spent around £1200 to play games over the yearas and had recently topped up my account which I now cannot access.
I can find no other complaints procedure.
PLease help me get back to my account

I am at level 1473 but I cannot go any further because I don't move forward the dots before and after my actual stage does not appear the last stage completed that can be seen is 1467 so I have to start at 1467 every time and even if I pass 1473 and exit the game when I want to play again I must again repeat from 1467 I have sent in a complaint and they told me to uninstall it then they will reset it for me then they told me to install and login with fb but it did not help they asked me to send a screen shot and I did then they wanted a video and I became so frustrated that I didnt bother now I started playing all from over using my husbands fb account and reach stage 529 and it's doing the very same thing

I paid 17.99 + 1.26 tax for 100 gold bars +4 each of three different boosters. I already had 4 gold bars. When processed I only ended up with 75 gold bars. I have not used any gold bars so I contacted King.com. Sent them copy of receipt. Didn't matter to them. Below is answer I got from them. THEIR system shows that I got all of them and it reads like I used lots of them..I DID NOT USE ANY. So they will do nothing. This happened once before & I thought it just a glitch. I won't be fooled a 3rd time. Done with spending money on them.
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Hi Arlene,

Thanks for reaching King Player Support.

I've carefully been through your account balance and I'm unable to find any issues with the purchases that you reporting. Our systems show that the Gold Bars have been correctly received and used. you can check this up here:

Game Date Amount Balance In-Game
Bubble Witch Saga 3 03/08/19, 19:31:03 100 Gold Bars 104 Gold Bars On Map - Level: 727

With this in mind, I'm afraid to say that we will be unable to offer a refund or compensation for this transaction.


I appreciate this might not the answer you were hoping for and your understanding is greatly appreciated.


Have a great day!


Estêb, 🌟
King Player Relations.

The saga ended after I paid thousands of dollars and everything spent not able to use and sucked away!

I want a refund right fricken now!

I had free games on my computer that where deleted by Microsoft update several years ago and replaced with King games which cost MONEY, lots of MONEY! These games are addicting and when you cannot progress anymore they charge you a fee to continue. My fees are at $7000.00 total now on my charge card and what I have paid for cannot be used because the game levels ended three days ago. They have a message that states new levels are under contsruction. These fees are for extra help getting through the levels. The help is on a expiration clock in terms of hours. So, when I spend $99.00 at a whack for extra help I get 48 hours to use it. So they are stealing or embezzling $50.00 a day from me!

I do enjoy the game Candy Crush. I played almost every single day. I make sure to save all my boosters unless I know I can pass a level. This morning I was playing level 2479 and I used all my lollipops and my hands to pass a level. All I needed was for the cherry to drop down. I knocked out the bottom level below the cherry six different times and the cherry never fell. I also used my only flying saucer that I had been saving for a year to no avail. I ended up buying 10 gold bars twice so that I could get more lollipops and a free extra 5 moves. I even got a sprinkled jaw breaker connected to a stripped candy and I hit both rows bottom rows and the stripped candy just went through the bottom green and it did nothing. I would really love to keep playing your game but I have a real issue when I spend money and the game glitches out. I've been saving my boosters for a long time and I'm pretty frustrated at this point since I still have not passed the level.

Hello,

I have been having an issue with the Candy Crush Saga game with the graphics on my tablet. I uninstalled and reinstalled the game and the game's graphics are better but I lost over 200 lives. :( Is there any way you can restore them please? I know its just a game but it was nice to keep playing after my 5 lives were gone. I have spent alot of money on this game and I am just upset.

Thank you

Julie Perez